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Beoordelingen van Comfort Suites At WestGate Mall

2.5 out of 5
Comfort Suites At WestGate Mall
458 West Blackstock Road, Spartanburg, SC

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 476 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 292 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 66 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 59 van 1000 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

ivars

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Beds too high with no footstool Bathroom cleaning chemicals not rinses from surfaces Sleeper couch had no linens Breakfast buffet employee does an exceptional job.
1 nacht verbleven in mei 2024
Reactie van Mary (auditor) op 20 mei 2024
I would like to apologize for the inconveniences you encountered while visiting our facility. Your concerns will be shared with management. We look forward to your return visit.

10/10 – Uitstekend

Donna

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay. The employees were absolutely wonderful. The rooms and property were very clean. We would absolutely stay there again!
1 nacht verbleven in mei 2024
Reactie van Mary (auditor) op 20 mei 2024
Thank you for the wonderful review. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

10/10 – Uitstekend

Rory

Positief: Netheid, personeel en service
Clean
2 nachten verbleven in mei 2024
Reactie van Mary (auditor) op 20 mei 2024
Thank you for the wonderful review. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

10/10 – Uitstekend

Felicia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay! Overall quiet, comfortable, and the breakfast was perfect! Zero complaints and we would stay there again.
1 nacht verbleven in mei 2024
Reactie van Mary (auditor) op 15 mei 2024
Thank you for the exciting review. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

8/10 – Goed

Christopher

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Clean and got me checked in quickly
Reactie van Mary (auditor) op 15 mei 2024
Thank you for the exciting review. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

2/10 – Ontzettend slecht

Teresa

Positief: Staat van de accommodatie en faciliteiten
My room did not get cleaned during my stay
4 nachten verbleven in mei 2024
Reactie van Mary (auditor) op 14 mei 2024
I would like to apologize for the inconveniences you encountered while staying with us. I will share this information with the manager and the housekeeping lead so corrections can be made. Please join us again, giving us a chance to make your stay superior.

6/10 – Redelijk

Brigit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The people were friendly enough, the room was kind of clean, but I felt like the sheets maybe had not been washed, maybe they were just stained, but my problem was the lighting. There was a switch for the tiny hallway as you walk in, but you had to turn lamps on to get light in any other part of the room, which I didn't like. I want to be able to turn the light on and see what is inside esp in a hotel room. it felt unsafe to me.
2 nachten verbleven in mei 2024
Reactie van Mary (auditor) op 12 mei 2024
I would like to apologize for failing to make your stay perfect. I would also like to invite you back, giving us a second chance to make your stay exceptional. We look forward to seeing you again.

10/10 – Uitstekend

nancy

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very accommodating if you have dogs. Which with so many people traveling with pets it is very appreciated. Thank you
4 nachten verbleven in mei 2024
Reactie van Mary (auditor) op 7 mei 2024
Thank you for the wonderful review. It has been our pleasure to make you feel welcomed. Please join us again!

10/10 – Uitstekend

Dan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great!!
2 nachten verbleven in mei 2024
Reactie van Mary (auditor) op 7 mei 2024
Thank you for the wonderful review. It has been our pleasure to make you feel welcomed. Please join us again!

10/10 – Uitstekend

Cheryl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were on the first floor close to outside door. Room was very clean.
3 nachten verbleven in april 2024
Reactie van Mary (auditor) op 3 mei 2024
Thank you for your kind review. It has been our pleasure to make feel welcomed. We look forward to your next visit.

8/10 – Goed

Bret

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mary (auditor) op 2 mei 2024
Thank you for completing our survey. It has been our pleasure to make you feel welcomed. Looking forward to your next visit.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and well run. A great value.
1 nacht verbleven in april 2024
Reactie van Mary (auditor) op 1 mei 2024
Thank you for your kind review. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very inviting.
1 nacht verbleven in april 2024
Reactie van Mary (auditor) op 28 apr 2024
Thank you for the outstanding review. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

10/10 – Uitstekend

Grace

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terika at the front desk works with the true definition of hospitality. She made it feel like it was not just a hotel I stayed in, she made me feel like I was important to the place where I stayed while I was doing a work project. She kept a pillow that I had left (my favorite pillow) until I could get back to Spartanburg to get it, over 2 weeks. Send that woman a bonus or give her a raise! Thank you Terika!
4 nachten verbleven in april 2024
Reactie van Mary (auditor) op 28 apr 2024
Thank you for the outstanding review. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

10/10 – Uitstekend

Charlie

Positief: Netheid, staat van de accommodatie en faciliteiten
Great location-close to EVERYTHING
4 nachten verbleven in april 2024
Reactie van Mary (auditor) op 28 apr 2024
Thank you for the outstanding review. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

10/10 – Uitstekend

Mimi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mary (auditor) op 28 apr 2024
Thank you for the outstanding review. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

6/10 – Redelijk

Jes

1 nacht verbleven in april 2024
Reactie van Mary (auditor) op 12 mei 2024
I would like to apologize for failing to make your stay perfect. I would also like to invite you back, giving us a second chance to make your stay exceptional. We look forward to seeing you again.

10/10 – Uitstekend

geoffrey

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ladies at the front desk were absolutely fantastic. Super sweet and very friendly. Nice clean room. Will stay again.
1 nacht verbleven in april 2024
Reactie van Mary (auditor) op 20 apr 2024
Thank you for your encouraging words. It has been our pleasure to make your stay enjoyable. We look forward to your next visit.

10/10 – Uitstekend

Angela

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a great stay. Wonderful breakfast and friendly staff. Most importantly a clean room. Also a great price. Highly recommend
1 nacht verbleven in april 2024
Reactie van Mary (auditor) op 16 apr 2024
Thank you for the outstanding review. It has been our pleasure to make you feel welcomed during your stay. We look forward to seeing you again.

8/10 – Goed

Valarie

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I liked the hotel. The front desk gentleman that checked me in was not friendly at all. He was irritated that I booked theough Expedia. He said it was a lot more work for them, with an eye roll. I spoke to him when I returned from dinner and he did not speak back. Otherwise, I enjoyed my stay.
1 nacht verbleven in april 2024
Reactie van Mary (auditor) op 14 apr 2024
I would like to apologize for the rudeness you encountered while visiting our hotel. I will share your experience with the manager so that it can be corrected. I do hope that you will stay with us again.

8/10 – Goed

Regina

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was a great stay however there was one staff member that was really rude. Other than that it was great.
3 nachten verbleven in april 2024
Reactie van Mary (auditor) op 9 apr 2024
Thank you for your pleasant review. It has been our pleasure to make you feel welcomed. I will share your concern regarding the staff with management. We look forward to your next arrival.

10/10 – Uitstekend

John, Wake Forest

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean lobby and rooms
1 nacht verbleven in maart 2024
Reactie van mary (auditor) op 31 mrt 2024
Thank you for the kind review. It has been our pleasure to make you feel welcomed in our "home" Looking forward to your next visitl

10/10 – Uitstekend

Alana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet
2 nachten verbleven in maart 2024
Reactie van Mary (auditor) op 30 mrt 2024
Thank you for the kind review. It has been our pleasure to make you feel welcomed. We look forward to seeing you again soon.

10/10 – Uitstekend

Nadine

Reisde met partner
Positief: Netheid, personeel en service
Definitely needs landscaping
1 nacht verbleven in maart 2024
Reactie van Mary (auditor) op 29 mrt 2024
Thank you for the raving review. It has been our pleasure to make you feel welcomed in our "home". I assure you that maintenance will be informed of the lack of landscapiing. We look forward to your next visit!

10/10 – Uitstekend

Sergio

1 nacht verbleven in maart 2024
Reactie van Mary (auditor) op 14 apr 2024
Thank you for the kind review. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

6/10 – Redelijk

Chris

couch in our room was badly stained and no one came to clean, remove trash, take dirty towels or provide clean towels during our three night stay.
3 nachten verbleven in maart 2024
Reactie van Mary (auditor) op 17 mrt 2024
I would like to apologize for the inconvenience you encountered while visiting the Comfort Suites @Westgate. I will share this with management and housekeeper lead so they can take corrective action. Please join us again, giving us a second chance to make your stay extraordinary.

6/10 – Redelijk

Andrea

The drainage in the bathroom sinks was not that great. Overall it served its purpose
2 nachten verbleven in maart 2024
Reactie van Mary (auditor) op 11 mrt 2024
I would like to apologize for the maintenance issues you encountered while staying at the Comfort Suites @Westgate. I will share this with the maintenance department so that repairs can be made. Please join us again the next time you are in the Spartanburg area.

6/10 – Redelijk

Stephen

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
Negatief: Personeel en service
My father and I stood at check in for a very long time while a drug addict stood next to us who cleary was prostituting for drugs and homeless. The clerk never once told her to leave. She then followed us to our room begging for favors. An hr later she was still at the entrance bothering men as they came and went outside.
1 nacht verbleven in maart 2024
Reactie van Mary (auditor) op 10 mrt 2024
I would like to apologize for the unpleasant experience you encountered while checking in. Your safety is our number one priority. I will present this to management so that it can be addressed appropriately. I do hope that you will join us again, giving us a second chance to make your stay an excellent experience.

4/10 – Matig

Bethany

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Peeling paint in bathroom and bubbling wallpaper due to no bathroom ventilation Stains all over comforter
2 nachten verbleven in maart 2024
Reactie van Mary (auditor) op 6 mrt 2024
I would like to apologize for making you feel less than welcomed at the Comfort Suites @Westgate. I will share these issues with all departments so that corrections can be made. Please join us again, giving us a second chance to make your stay superior.

10/10 – Uitstekend

Kathryn, Midland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for passing through travel, lots of quick food options. Clean, quiet, very comfy bed.
1 nacht verbleven in februari 2024
Reactie van Mary (auditor) op 29 feb 2024
Thank you for your outstanding review. It has been our pleasure to make you feel welcome. Please join us again soon.

10/10 – Uitstekend

Clarissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Mary (auditor) op 29 feb 2024
Thank you for your outstanding review. It has been our pleasure to make you feel welcome. Please join us again soon.

10/10 – Uitstekend

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place.
1 nacht verbleven in februari 2024
Reactie van Mary (auditor) op 25 feb 2024
Thank you for your outstanding response. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

8/10 – Goed

Lisa

Positief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van Mary (auditor) op 25 feb 2024
Thank you for your outstanding response. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

10/10 – Uitstekend

Holly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I would definitely stay here again a comforts s
My Familes stay was great, staffing was great and accommodation was wonderful
1 nacht verbleven in februari 2024
Reactie van Mary (auditor) op 25 feb 2024
Thank you for your outstanding response. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

10/10 – Uitstekend

Stephanie

1 nacht verbleven in februari 2024
Reactie van Mary (auditor) op 25 feb 2024
Thank you for your outstanding response. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyed it!
We really enjoyed it. Nice check in. Clean room. Comfortable bed and linens. We thought noise might be an issue with college athletes staying nearby but it wasnt an issue at all! Breakfast had a small assortment of hot and cold. All good.
1 nacht verbleven in februari 2024
Reactie van Mary (auditor) op 25 feb 2024
Thank you for your outstanding response. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

10/10 – Uitstekend

Michael C

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Reactie van Mary (auditor) op 25 feb 2024
Thank you for your outstanding response. It has been our pleasure to make you feel welcomed. We look forward to your next visit.

10/10 – Uitstekend

ANA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast
3 nachten verbleven in februari 2024
Reactie van Mary (auditor) op 17 feb 2024
Thank you for your mark of approval. It has been our pleasure to make you feel welcome at the Comfort Suites @Westgate. We look forward to your future arrivals.

10/10 – Uitstekend

CARLOS

4 nachten verbleven in februari 2024
Reactie van Mary (auditor) op 17 feb 2024
Thank you for your mark of approval. It has been our pleasure to make you feel welcome at the Comfort Suites @Westgate. We look forward to your future arrivals.

6/10 – Redelijk

maxine

2 nachten verbleven in februari 2024
Reactie van Mary (auditor) op 17 feb 2024
I would like to apologize for failing to make you feel welcomed. Management will be informed of this issue. It is my hope that you will join us again so that we may make your stay superior in every way.

10/10 – Uitstekend

Jennifer

1 nacht verbleven in februari 2024
Reactie van Mary (auditor) op 17 feb 2024
Thank you for your mark of approval. It has been our pleasure to make you feel welcome at the Comfort Suites @Westgate. We look forward to your future arrivals.

2/10 – Ontzettend slecht

Levi

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
Roaches
Roaches, lots of very large roaches in my room. I didn’t notice any until I was preparing to check out but then saw a dozen or more moving on the carpet and floor, they were partially camouflaged by the carpet but once I looked for them I saw several. Otherwise was a nice and clean room but they need to fumigate or something to get rid of the.
1 nacht verbleven in januari 2024
Reactie van Mary (auditor) op 17 feb 2024
I would like to apologize for failing to make you feel welcomed. Management will be informed of this issue. It is my hope that you will join us again so that we may make your stay superior in every way.

10/10 – Uitstekend

Mona

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ve always loved staying at this hotel. If I forget anything while packing for my trip it’s located across from the mall and there are more places for gas and shopping in the area close to the hotel. I will always choose Comfort Suites for my family while in town visiting.
Reactie van Mary (auditor) op 17 feb 2024
Thank you for your mark of approval. It has been our pleasure to make you feel welcome at the Comfort Suites @Westgate. We look forward to your future arrivals.

10/10 – Uitstekend

Mona

Reisde met familie
My stay was as expected. Always great hospitality.
1 nacht verbleven in januari 2024
Reactie van Mary (auditor) op 17 feb 2024
Thank you for your mark of approval. It has been our pleasure to make you feel welcome at the Comfort Suites @Westgate. We look forward to your future arrivals.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Mary (auditor) op 17 feb 2024
Thank you for your mark of approval. It has been our pleasure to make you feel welcome at the Comfort Suites @Westgate. We look forward to your future arrivals.

8/10 – Goed

Susan

1 nacht verbleven in januari 2024
Reactie van Mary (auditor) op 17 feb 2024
Thank you for your mark of approval. It has been our pleasure to make you feel welcome at the Comfort Suites @Westgate. We look forward to your future arrivals.

8/10 – Goed

STEPHANIE, CENTERBURG

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
It was ok. The price wasn’t worth the stay. The clerk didn’t seem happy to see us. Housekeeping staff very friendly. Cleanliness could be better. Our ceiling had water damage. Remote didn’t work well. Breakfast was ok but breaker kept tripping so waffle maker, toaster, and microwave kept not working and staff wasn’t too quick fixing it. It wasn’t awful by any means, and I would stay again if I had to. But it definitely wouldn’t be first on my list.
Reactie van CSFD op 15 jan 2024
Thank you for your stay with us. We will strive to to better in making sure all guests are satified with their stay with us. We hope to see you back soon. Thank you

10/10 – Uitstekend

Diane

1 nacht verbleven in januari 2024
Reactie van Mary (auditor) op 17 feb 2024
Thank you for your mark of approval. It has been our pleasure to make you feel welcome at the Comfort Suites @Westgate. We look forward to your future arrivals.

10/10 – Uitstekend

CATHY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Mary (auditor) op 17 feb 2024
Thank you for your mark of approval. It has been our pleasure to make you feel welcome at the Comfort Suites @Westgate. We look forward to your future arrivals.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A good stay
I like staying here because of the friendly staff, good breakfast, and convenience to Upward Star Center and restaurants/shopping.
2 nachten verbleven in januari 2024
Reactie van CSFD op 15 jan 2024
THANK YOU FOR YOUR GREAT RATING! WE ARE PLEASED TO KNOW THAT YOUR STAY WITH US WAS GREAT AS WE STRIVE FOR EXCELLANCE! WE HOPE TO SEE YOU BACK SOON. THANKS