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Beoordelingen van AmericInn by Wyndham Spencer

2.5 out of 5
AmericInn by Wyndham Spencer
1005 13th Street SW, Spencer, IA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 114 van 293 beoordelingen" "
Gastenscore: 8 - Goed. 87 van 293 beoordelingen" "
Gastenscore: 6 - Redelijk. 40 van 293 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 293 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 293 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,2/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wendy, Mounds

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
3 nachten verbleven in mei 2024

8/10 – Goed

RUSS

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice trees
1 nacht verbleven in mei 2024

8/10 – Goed

William

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Rhonda

Reisde met familie
Negatief: Personeel en service, voorzieningen
Woke up for breakfast and there was nothing out there. When we asked if they were going to bring out more food we got attitude. Person did not want to do their job.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Desk Staff was very helpful
1 nacht verbleven in april 2024

4/10 – Matig

Dena

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

8/10 – Goed

Bart

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Front desk employee was very good, nice and helpful. Continental breakfast was terrible. No milk for cereal, biscuits were very hard and dry. Prepackaged muffins were dry and stale
1 nacht verbleven in februari 2024

4/10 – Matig

Marc

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The powder eggs were burnt and cold. The worst breakfast area I have seen
6 nachten verbleven in december 2023

6/10 – Redelijk

Miranda

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen
It wasnt unique. Rooms very dirty
1 nacht verbleven in januari 2024

8/10 – Goed

Kris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean. The hottub was HOT but relaxing. Breakfast was eggs. Sausage and waffles.. with some breads and juices. Not a bad start to the day . Recommend staying here.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

william

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First. I was put into a handicap room. Definitely an older hotel. The shower was a stand up. Mold was in all of the tiles. Bathroom fixtures did not work. 1 light and the exhaust fan. Second. The bed was hard and very uncomfortable. Coffee machine didn’t work. Room was next to the office area. Constant noise from it. Also had Freon smell in the room from the ice maker outside of the room or refrigerator in the room. The bed one day was not made. The covers were just thrown up on the bed. Had discussed with the desk person. Was informed there was not another room to go to. The couch was old and cushions were flattened and sunk into the frame. Overall horrible room to pay for much less to think that a handicap person would stay there. Definitely not staying at this hotel again.
3 nachten verbleven in december 2023

6/10 – Redelijk

Amber

1 nacht verbleven in december 2023

10/10 – Uitstekend

Nathan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front staff were great. Room was nice. Helpful location. Breakfast was simple but perfect. The only thing was my rooms floor was a little dirty. Needed a light vacuum run. Other then that no issues. I will stay again---
1 nacht verbleven in november 2023

4/10 – Matig

Wesley

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Angelique

1 nacht verbleven in november 2023

6/10 – Redelijk

Valgene

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Poor breakfast
2 nachten verbleven in november 2023

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great front desk staff.
1 nacht verbleven in oktober 2023

4/10 – Matig

Brent

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Found a shoe and trash in the room when we checked in. The bath fans did not work and looks like mold on the walls. Bathroom area very small and not very clean. Pool was not heated. Our room keys seemed to reset everyday and had to go to front desk to get new ones 3 times in 4 night stay.
4 nachten verbleven in oktober 2023

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

4/10 – Matig

David

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Exhaust fan in bathroom not working. toilet so low to floor making it hard to stand up. Mattress very uncomfortable.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Rodger

Reisde met familie
Negatief: Personeel en service
The part i did not like was it seemed the front desk clerk was missing and i push the bell and called the phone and no answer for a long period of time. The place seemed deserted not a soul in sight.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

RYAN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful and friendly staff. They went above and beyond to make out stay amazing
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Marcia

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place, traveling for family business.
1 nacht verbleven in september 2023
Reactie van staff op 22 sep 2023
thanks for taking the time to rate your stay with us

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting
The bathtub did not drain at all and there was a water leak coming from the ceiling in the restroom. Asked for a refund but no answer yet.
1 nacht verbleven in september 2023
Reactie van -staff op 22 sep 2023
We apologize your stay did not meet your expectaions. We have addressed the concerns you mentioned about the bathroom drain.

8/10 – Goed

Kyle

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in september 2023
Reactie van -staff op 22 sep 2023
Thanks for taking the time to rate your stay with us.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We stay here a lot.
We stay here a lot because of my parent's living in a town near by. They are friendly rooms are clean and the pool is noce.
2 nachten verbleven in augustus 2023
Reactie van -staff op 4 sep 2023
Thanks for the great review , it was a pleasure having you

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loose toilet seat
Everything was great except for the toilet seat. Upon my arrival for some reason it was loose. I tightened both screws and reported the issue to the front desk.
1 nacht verbleven in augustus 2023
Reactie van -staff op 4 sep 2023
thank you for letting us know about hte loose toiler and also thanks for the great review

6/10 – Redelijk

Don R

Positief: Personeel en service
Bed was hard and we had backaches daily. Breakfast was available but eggs were dry , juice machine did not work, and they ran out of syrup. The coffee was warm brown water with little coffee taste. Pool was closed for one day.
3 nachten verbleven in augustus 2023
Reactie van staff op 22 aug 2023
thanks for taking the timne to rate your stay with us . We apologize for the issues you mentioned and are looking into alternatives as we speak

6/10 – Redelijk

Cari

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The staff was excellent. Very friendly and helpful. The hotel is in need of updates. Room smelled musty and carpet damp. It was mostly "clean" but needs updates overall.
3 nachten verbleven in augustus 2023
Reactie van staff op 19 aug 2023
thanks for rating your stay with us

4/10 – Matig

Cathy

Negatief: Personeel en service
Dirty rooms
when we arrived in our room, the soap dish had soap residue caked in it. the carpet has not been vacuumed around the edges in a long, long time as around ever edge of every piece of furniture, was at least an inch of gray dust with many flecks of debris. I tried to call the front desk buy the phone didn't work. The end was broken off. When I went to the front desk she gave me a key to the only other room that had a king bed. That room was no cleaner as in the same issue with not being vacuumed. There were dead bugs along the wall and other debris. the bed had some sort of debris on it that looked like lint. Breakfast was okay but no one paid any attention to detail there either as they were out of items...coffee...sausage...etc. No one had cleaned up the counters or tables as they were left dirty from other visitors. Lobby had a container for cookies as pictured in the hotel description but there were never any in it during our two day stay. There was a lemonade container that was also full when we arrived but empty the rest of the stay which was fine as it was disgusting...line after line of white lines...like lime scale. Pool area was closed although no one informed us of it until we asked why the door was locked. When we arrived back to our room the 2nd night our keys wouldn't open our room. It took several minutes for the attendent to get it to reset. Will NEVER stay here again. We come to this area to visit family and have never had issues at other hote
2 nachten verbleven in augustus 2023
Reactie van front desk op 19 aug 2023
THanks for taking the ttime to rate your stay with us . The issues you have mentioned are being looked in to immediatly

10/10 – Uitstekend

Kristin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and accomodsting. Made for a relaxing stay.
4 nachten verbleven in augustus 2023
Reactie van -staff op 9 aug 2023
thanks for the great review

8/10 – Goed

DALE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great stay !
1 nacht verbleven in augustus 2023
Reactie van -staff op 9 aug 2023
Thanks for the great review

10/10 – Uitstekend

Claudia

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
staff was very nice. Our granddaughter loved the pool
1 nacht verbleven in augustus 2023
Reactie van -staff op 9 aug 2023
Thanks for taking the tiem to rate your stay with us .

6/10 – Redelijk

Myrna and Chuck

No decaf coffee for 2 dollars days and very limited breakfast items. Think a dog had been in the room before and chewed on the furniture.
2 nachten verbleven in juli 2023
Reactie van -staff op 1 aug 2023
We apologize your stay did not meet your expectations

4/10 – Matig

danijel

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van AmericInn Team op 1 aug 2023
Thanks for the review

10/10 – Uitstekend

Edward

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property.
1 nacht verbleven in juli 2023
Reactie van AmericInn Team op 1 aug 2023
thanks!!

8/10 – Goed

Deepak

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Cheers 👍👍👍
Nice guest service.
1 nacht verbleven in juli 2023
Reactie van AmericInn Team op 1 aug 2023
Thanks for the great review

10/10 – Uitstekend

Danijela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel review
Stay was great. There was front desk lady that was amazing last night . Super sweet and very helpful. Hotel was clean , but hair dryer did not work. Great location. If I come that way again I will for sure book with this hotel
1 nacht verbleven in juli 2023
Reactie van -front desk op 1 aug 2023
Thank you and we look forward to seeing you the next time you are in the area!

8/10 – Goed

Jill

Reisde met familie
Positief: Voorzieningen
Nice hotel
1 nacht verbleven in juli 2023
Reactie van AmericInn Team op 1 aug 2023
Thanks a bunch!

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in juli 2023
Reactie van -front desk op 1 aug 2023
Thank you!

10/10 – Uitstekend

Doris

1 nacht verbleven in juli 2023
Reactie van -staff op 9 aug 2023
THanks for the great review!!

10/10 – Uitstekend

Joann

2 nachten verbleven in juli 2023
Reactie van -Jamie op 1 aug 2023
Thank you!

8/10 – Goed

Adam

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juli 2023
Reactie van -jamie op 11 jul 2023
thank you for taking the tiime to rate your stay with us.

10/10 – Uitstekend

Gregory

1 nacht verbleven in juli 2023
Reactie van -Jamie op 1 aug 2023
Thanks for the review!

2/10 – Ontzettend slecht

wendi

1 nacht verbleven in juli 2023
Reactie van -front desk op 25 jul 2023
We would like to chat with you more about how we could have made your stay better

6/10 – Redelijk

Dan, Pleasant Hill

Reisde met familie
Positief: Personeel en service
Average in all areas, bed was comfortable, hotel was quiet, room was so so on cleanliness, breakfast was nothing special
1 nacht verbleven in juni 2023
Reactie van -staff op 20 jun 2023
Thanks for taking the time to rate your stay with us

6/10 – Redelijk

dan

Negatief: Personeel en service
Desk clerk lied to me about nonfunctioning bathroom fan. Claimed it was some super magic silent fan. I held a tissue to it. Apparently the magic includes not moving air. I didn't really care about the fan, but never lie to me. Breakfast was typical cheap hotel powdered eggs. It's fuel for human beings, but not anything else. I miss hotels with attached restaurants.
3 nachten verbleven in juni 2023
Reactie van -staff op 20 jun 2023
Thank you for taking the time to rate your stay with us. I apologize for the issues you mentioned and we have addressed them to the appropritate staff.

8/10 – Goed

Lisa

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent pool, staff was very friendly
2 nachten verbleven in april 2023
Reactie van -Jamie op 6 mei 2023
THanks for the great review! i will share your comments with the rest of the staff

10/10 – Uitstekend

Frank

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No problems, staff members were very friendly and helpful
1 nacht verbleven in april 2023
Reactie van -staff op 17 apr 2023
thanks for the great review!

8/10 – Goed

Cindy

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Michelle op 22 feb 2023
Glad to see you enjoyed your stay with us here at AmericInn and thank you for taking the time to do a review. Looking forward to your next stay with us.