Exterieur

Beoordelingen van University Plaza Hotel and Convention Center Springfield

3.5 out of 5
University Plaza Hotel and Convention Center Springfield
333 S John Q Hammons Pkwy, Springfield, MO

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 313 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 263 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 221 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 119 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 84 van 1000 beoordelingen" "

7,8/10

Netheid

7,8/10

Personeel en service

6,8/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Kate

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic, friendly staff. Good food. Dated but welcoming and comfortable
1 nacht verbleven in mei 2024
Reactie van GM op 27 mei 2024
Dear Kate, It's wonderful to hear that you enjoyed your stay! We appreciate your compliments. Every member of our team works hard every day to ensure our guests have a positive experience. We value your feedback, both positive and constructive, as it helps us make improvements. Thank you for taking the time to share your review. Best, Brent Parker, GM

10/10 – Uitstekend

Tana, Hot Springs

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay to go the the Springfield Cardinals game!
1 nacht verbleven in mei 2024
Reactie van GM op 26 mei 2024
Dear Tana, We appreciate your positive recommendation and would like to welcome you to settle in again anytime. Thank you! Best, Brent Parker, GM

8/10 – Goed

Elizabeth

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
None
3 nachten verbleven in mei 2024
Reactie van GM op 25 mei 2024
Dear Elizabeth, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Brent Parker, GM

8/10 – Goed

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A good value for the money
1 nacht verbleven in mei 2024
Reactie van GM op 25 mei 2024
Dear Scott, I'm happy to hear you were pleased with our hotel and its value. Come see us again soon! Best, Brent Parker, GM

10/10 – Uitstekend

Leslie

We had to change the date of our arrival for granddaughter’s graduation and the original place couldn’t accommodate our party so canceled the first and booked with Tru Hilton. Glad we did. It was great; beds very comfortable, clean room, nice breakfast and overall excellent. Will stay there again next trip and was more affordable.
1 nacht verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear Leslie, We are sorry to hear that you were unable to keep your reservation with us due to your arrival date changing. We hope to have the opportunity to welcome you again should you return to our area. Best, Brent Parker, GM

4/10 – Matig

Gregory, Columbia

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor service old rooms bad a/c
4 nachten verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Gregory, We apologize for not being able to provide you with a pleasant stay during your recent visit. We value your feedback and will take it into consideration to ensure that our services meet your expectations on your next visit. Thank you for choosing to stay with us. Sincerely, Brent Parker, GM

6/10 – Redelijk

Tucker

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van GM op 20 mei 2024
Dear Tucker, Thank you for choosing us. While we regret that your visit was not exceptional, we appreciate your feedback and look forward to impressing you in the future. Sincerely, Brent Parker, GM

10/10 – Uitstekend

Nga

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van GM op 27 mei 2024
Dear Heather, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Brent Parker, GM

6/10 – Redelijk

Eugene

Reisde met familie
Positief: Netheid, personeel en service
Friendly and helpful staff, and very convenient location to MSU. Nice area. Ample parking. Rooms are showing their age. No microwave, no fridge, beds not very comfortable. Bathroom lighting is poor and toilet paper is extremely thin.
3 nachten verbleven in mei 2024
Reactie van GM op 14 mei 2024
Dear Eugene, I'm sorry to hear that despite the positive aspects, we didn't exceed your expectations during your stay. Your detailed feedback is valuable to us as it helps us identify areas for improvement. We hope you will consider returning so that we can provide you with a better experience. Sincerely, Brent Parker, GM

6/10 – Redelijk

Marley

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The service was nice and helpful. We only stayed one night but the room was outdated and the air vent was completely missing. Overall the hotel seemed somehwhat dingy and worn down.
1 nacht verbleven in mei 2024
Reactie van GM op 13 mei 2024
Dear Marley, We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last. Sincerely, Brent Parker, GM

8/10 – Goed

Rebecca

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
So close to campus, but getting a little run down.
3 nachten verbleven in mei 2024
Reactie van GM op 13 mei 2024
Dear Rebecca, We love making our guests feel welcome and helping them enjoy their time in Springfield. Thank you for your patronage and for sharing this kind review. We hope to host you again anytime you return to the area. Best, Brent Parker, GM

10/10 – Uitstekend

Kate

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds comfy, rooms clean, modern but probably due to be updated in next couple of years. There is a small but efficient gym area, and pool. Really like the restaurant, cafe and snack availability as well as the very large comfortable lobby area.
2 nachten verbleven in mei 2024
Reactie van GM op 12 mei 2024
Dear Kate, We are delighted to know that you had a pleasant stay at our establishment. Thank you for taking the time to share your experience and suggestions for our betterment. We value your feedback and look forward to serving you again in the near future. Best, Brent Parker, GM

10/10 – Uitstekend

Cathy

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love our times at this hotel!
2 nachten verbleven in mei 2024
Reactie van GM op 10 mei 2024
Dear Cathy, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Brent Parker, GM

6/10 – Redelijk

Vikki

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van GM op 10 mei 2024
Dear Vikki, I'm sorry to hear that not every aspect of your stay met your expectations. We improve our service through our guests' feedback and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Brent Parker, GM

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel has really been remodeled. Looks great!!
1 nacht verbleven in mei 2024
Reactie van GM op 3 mei 2024
Dear John, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Brent Parker, GM

10/10 – Uitstekend

Adam

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for travelers to the area and not too far from everything you could want to do
2 nachten verbleven in april 2024
Reactie van GM op 3 mei 2024
Dear Adam, I'm glad that our location was well-suited to your travel. We appreciate your kind feedback. Thank you for choosing us. We hope to host you again. Best, Brent Parker, GM

4/10 – Matig

BARBARA

Zakenreiziger
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Beautiful property. Fire pits and seating outside but, the carpet in our room was very dirty. One bed was fine. The other was very uncomfortable. It felt like there was a broken spring or something pointed inside the mattress. The AC and other things in the build were very noisy. I will not book there again.
1 nacht verbleven in april 2024
Reactie van GM op 1 mei 2024
Dear BARBARA, We are sincerely sorry that your carpet was not met with our excellence in service, that one of the beds was not comfortable, and that noise pollution interrupted the comfort of your stay. We are in the business of providing comfort and quality, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Brent Parker, GM

10/10 – Uitstekend

James, Spokane Valley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Aaron

Negatief: Voorzieningen
Checkin was easy. Lobby/gym/bar/dining area seemed clean. Room was freshened while only somewhat cleaned & well stocked on day one. Stayed 4 days, but not once was my room cleaned or restocked. Even after requesting TWICE. 4 days of no hot water in the room was pretty aggravating. Tried the buffet; but you better avoid the eggs or else you’ll be courtesy flushing. After all that I believe I’ll be staying elsewhere anytime I visit Springfield Mo. from now on.
3 nachten verbleven in april 2024
Reactie van GM op 29 apr 2024
Dear Aaron, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Brent Parker, GM

8/10 – Goed

Tina

1 nacht verbleven in april 2024
Reactie van GM op 27 mei 2024
Dear Tina, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Brent Parker, GM

10/10 – Uitstekend

Ranjith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay close to Missouri state campus
1 nacht verbleven in april 2024
Reactie van GM op 26 apr 2024
Dear Ranjith, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Brent Parker, GM

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were there for a quick visit and this hotel was perfect for that. Close to Missouri State so very convenient for our needs.
1 nacht verbleven in april 2024
Reactie van GM op 23 apr 2024
Dear Denise, Thank you for choosing to stay with us during your visit to Missouri State. We are glad to hear that you had a perfect stay and enjoyed our convenient location. We appreciate your feedback and hope to welcome you back soon! Best, Brent Parker, GM

6/10 – Redelijk

NICOLE, West Des Moines

Reisde met familie
Positief: Netheid, personeel en service
We have stayed at this property multiple times over the last 10 years & each time is just a bit less pleasurable. There has been a noticeable decline during each stay but I think this will be the last for us. The room we stayed at during this trip was supposed to be a “Pure” room. We noticed as soon as we checked in that our air purifier did not work. After further investigation, we found a whole wall of plug ins didn’t work. That left us with one over head light & one desk light for the entire room. We immediately notified the front desk & she said maintenance would check while we were out for the evening. When we returned, no repairs & we were left with just one working plug in to accommodate gadget charging needs for 3 people. There was a special filter on the shower that left us with dismal water pressure as well as a loud screaming sound emitting from the blockage of pressure at the filter. Wallpaper was peeling all around the room & it looked like the wooden doors were splitting from constant humidity/stagnant air. The beds were clean & comfortable, we felt safe in our room & surrounding areas. We also enjoyed the indoor pool & coffee shop. We came down for breakfast at 9:35 to a sparse buffet offering. Empty pastry section & rock hard biscuits with cold gravy. Good bacon & fresh fruit. Toaster, butter, PB&J but no bread. When I inquired about bread, I was told buffet closes at 10 so they wouldn’t be restocking. So sad to see the decline of a once great hotel.
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear NICOLE, We cannot express enough how truly thankful we are for your continued support and feedback. Your input is invaluable to us, and we are truly grateful for your commitment to helping us enhance our services and exceed guest expectations. Your sentiments are incredibly appreciated, and we will certainly take them to heart. It has been an absolute pleasure to have you as our esteemed guest, and we eagerly anticipate the chance to welcome you back in the near future. Thank you once again for your unwavering loyalty and support. Sincerely, Brent Parker, GM

10/10 – Uitstekend

Melissa

1 nacht verbleven in april 2024

8/10 – Goed

Adam

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quiet in central location. Blackout drapes were definitely BLACKOUT. Which is nice for people who travel for work and work nights. I definitely recommend and would return for the right price.
2 nachten verbleven in april 2024
Reactie van GM op 20 apr 2024
Dear Adam, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Brent Parker, GM

6/10 – Redelijk

Pamela S

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Walkable to downtown and close to the airport and college
2 nachten verbleven in maart 2024
Reactie van GM op 27 apr 2024
Dear Pamela S, It is wonderful to hear that you enjoyed our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Brent Parker, GM

8/10 – Goed

Melissa

The stay was nice. The rooms are in need of renovation.
1 nacht verbleven in april 2024
Reactie van GM op 14 apr 2024
Dear Melissa, We appreciate you taking the time to share your positive experience with us. Thank you for your kind review, and helpful suggestions, and for choosing our hotel. We look forward to your next visit. Best, Brent Parker, GM

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a good place to stay. Lots within walking distance. We will be back again.
1 nacht verbleven in april 2024
Reactie van GM op 11 apr 2024
Dear David, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Brent Parker, GM

10/10 – Uitstekend

Nicole

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will most definitely stay there again next time we go to Springfield
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Dear Nicole, WOW! Thank you for sharing your generous review of your experience with us and other travelers. We're happy to learn we've earned your future business and we look forward to welcoming you back again soon. Best, Brent Parker, GM

6/10 – Redelijk

Tammie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Reserved 2 rooms both had stained carpet and needs updated. One of the rooms was so bad we had to ask for a new one. It had what looked like a couple of blood stains on the carpet coming out of the bathroom was just really dirty. Staff was friendly. Was a little loud but not the hotel's fault. There was a baseball tournment and the kids just were not being supervised.
2 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Tammie, I apologize that the quality of your rooms was not met with our excellence in service. Providing fresh and comfortable accommodations is our top priority and I regret that we let you down in this area. We value you as our guest and hope to have you stay with us again for a better experience. Thanks again for writing a review. Sincerely, Brent Parker, GM

10/10 – Uitstekend

Don

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 20 apr 2024
Dear Don, Thank you for taking the time to share your kind review, and please visit us again. Best, Brent Parker, GM

10/10 – Uitstekend

Nellie

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is nice and convenient when going to an event downtown!
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Dear Nellie, Thank you for taking the time to share your feedback. I’m pleased to hear our nice hotel and convenient location made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Brent Parker, GM

10/10 – Uitstekend

Natalie, Saint Charles

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice comfortable hotel in close proximity to Missouri State University. Staff were wonderful. Included breakfast was good.
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Dear Natalie, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Brent Parker, GM

10/10 – Uitstekend

Jill

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Deborah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 26 mrt 2024
Dear Deborah, I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Brent Parker, GM

6/10 – Redelijk

Alan

Reactie van GM op 11 apr 2024
Dear Alan, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Brent Parker, GM

6/10 – Redelijk

Alan

Zakenreiziger
Positief: Personeel en service
Physical plant needs remodeling
1 nacht verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Dear Alan, Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon. Sincerely, Brent Parker GM

10/10 – Uitstekend

Shanice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love how clean and tidy the entire place was.
1 nacht verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Dear Shanice, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Brent Parker, GM

10/10 – Uitstekend

Rebecca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very close to the comic con and the room was wonderful and comfy
1 nacht verbleven in februari 2024
Reactie van GM op 16 mrt 2024
Dear Rebecca, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Brent Parker GM

8/10 – Goed

Melisha, Joplin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is older, the lobby are has been nicely upgraded but not really the rooms. Everything was clean and beds/pillows were comfy. The lobby area, because of building design, can be kinda looud.
1 nacht verbleven in maart 2024
Reactie van GM op 15 mrt 2024
Dear Melisha, Thank you for sharing your review. I sincerely appreciate you noting our high cleanliness standards! Along with providing us with some recommendations for improvement, it's encouraging to hear that our hard work is affecting the guest experience. Please visit us again soon. Best, Brent Parker GM

8/10 – Goed

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 21 mrt 2024
Dear Paul, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Brent Parker, GM

10/10 – Uitstekend

Charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great room and it's a nice place.
2 nachten verbleven in maart 2024
Reactie van GM op 12 mrt 2024
Dear Charles, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Brent Parker GM

6/10 – Redelijk

Travis

2 nachten verbleven in februari 2024
Reactie van GM op 28 mrt 2024
Dear Travis, We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely, Brent Parker, GM

8/10 – Goed

David

Positief: Netheid, personeel en service
Was super close to a concert venue at the Gillioz theatre. Safe and close walking distance. Really only bad things were that there was not a working ice maker on the 2nd floor. And, i dont know if all rooms were set up the same, but the shower was set up for someone handicapped. Wich is great. Except, the shower head was set up about chest high. So, you had to hold the shower head, wich completely came off while trying to use it. Nice thought, but impracticable with the stiff line that comes from the water source. Will come off again on the next person. A line that is softer would probably keep the shower head from unscrewing. All that said, i would definitely use your facility again.
1 nacht verbleven in maart 2024
Reactie van GM op 5 mrt 2024
Dear David, We always appreciate when our guests express their willingness to stay with us again! Thank you for sharing your feedback and for providing us with areas where we can make improvements. Our aim is to be the top-rated hotel in the area, and our guests' opinions are instrumental in helping us achieve this goal. We hope to welcome you back soon, so please find a reason to visit us again in the near future! Best, Brent Parker GM

8/10 – Goed

Kelly

Reisde met familie
Positief: Netheid, personeel en service
Clean but could use some repairs
2 nachten verbleven in maart 2024
Reactie van GM op 4 mrt 2024
Dear Kelly, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Brent Parker GM

10/10 – Uitstekend

Dena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Angela

Negatief: Netheid
Reactie van GM op 4 mrt 2024
Dear Angela, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Brent Parker GM

10/10 – Uitstekend

Carey

1 nacht verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Dear Carey, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Brent Parker, GM

10/10 – Uitstekend

Jennifer, Belleville

1 nacht verbleven in februari 2024
Reactie van GM op 26 mrt 2024
Dear Jennifer, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Brent Parker, GM