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Beoordelingen van Casa Monica Resort & Spa, Autograph Collection

4 out of 5
Casa Monica Resort & Spa, Autograph Collection
95 Cordova St, St. Augustine, FL

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 631 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 202 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 97 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 1003 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Bruno

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rustig hotel in het historic centrum
Net hotel, op loop afstand van riverstreet. Rustig, veel oudere mensen.
1 nacht verbleven in augustus 2019
Reactie van The Casa Monica Front Office op 22 sep 2019
Thank you for your feedback! We are happy you enjoyed your stay here with us. Come back and visit!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place!
Great historic place with modern comfort. Very close to restaurants, shops, the waterfront etc. Access to private beach club and valet parking. Even Starbucks coffe for my wife... All in all a great place.
4 nachten verbleven in februari 2018

10/10 – Uitstekend

john

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Beautiful property, clean, quiet and comfortable. The staff was friendly and helpful.
2 nachten verbleven in mei 2024

6/10 – Redelijk

William

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Room was not cleaned daily, requested fresh towels and they were never delivered. Everything else was okay but not happy due to lack of service and ignoring our request for fresh towels.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Dwight, Gulfport

Great hotel
1 nacht verbleven in mei 2024
Reactie van Lori- Front Desk Manager op 17 mei 2024
Thank you, Dwight, for staying with us and sharing your feedback. We look forward to welcoming you back again soon!

10/10 – Uitstekend

TRAVIS

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff. The hotel is unique and in the best spot for shopping and historic downtown sightseeing. We did not realize there was a beach club a 10 minute ride away, which was a big plus. Would come back to this property.
2 nachten verbleven in mei 2024
Reactie van Lori- Front Desk Manager op 11 mei 2024
Hello Travis! Thank you for staying with us at Casa Monica Resort and Spa and taking the time to share your 5 out of 5 review of your experience! I will be sure to share your positive feedback with our wonderful team. We look forward to the opportunity to welcome you back again soon!

10/10 – Uitstekend

Ashley

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a stunning hotel. We spent hours at the pool and it was so amazing. The bar and restaurant are awesome too
1 nacht verbleven in april 2024
Reactie van Aniya S- Front Office Supervisor op 9 mei 2024
We truly appreciate your kind feedback and hope to see you again soon!

10/10 – Uitstekend

Raymond

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Aniya S- Front Office Supervisor op 9 mei 2024
Thank you for sharing your feedback!

10/10 – Uitstekend

George and Linda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property! In the heart of the Historic district. Could walk to attractions, restaurants, historical sites.
5 nachten verbleven in april 2024
Reactie van Lori- Front Desk Manager op 20 apr 2024
Thank you for staying with us George and Linda! We look forward to the opportunity to welcome you back again soon.

10/10 – Uitstekend

Stylianos

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is beautiful and the staff makes it so easy to check in and relax. They made you feel special and at ease. The valet staff was excellent. The room was beautiful and has a castle feel.
1 nacht verbleven in maart 2024
Reactie van Lori- Front Desk Manager op 14 apr 2024
Thank you Stylianos for this wonderful 5 out of 5 review of your stay with us at Casa Monica Resort and Spa! I am thrilled you felt relaxed, special and at ease! We are eager to welcome you back!

10/10 – Uitstekend

melinda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Lori- Front Desk Manager op 6 apr 2024
Thank you Melinda! We are thrilled you enjoyed your stay with us!

10/10 – Uitstekend

Virginia, Oldsmar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A step back in time! This historical, luxury hotel is a wonderful place to journey back in to the past. The architecture, design, and artwork make it a special place. Rooms are a very generous size! The Starbucks off the lobby was a bonus!
2 nachten verbleven in maart 2024
Reactie van Lori- Front Desk Manager op 6 apr 2024
Thank you for staying with us Virginia and we appreciate you taking the time to provide us with your feedback. We are thrilled you enjoyed your stay with us!

6/10 – Redelijk

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property and really hard to say anything bad; but it was very expensive for the room.
1 nacht verbleven in maart 2024
Reactie van Lori- Front Desk Manager op 6 apr 2024
Thank you for staying with us Christoper. We appreciate your feedback and look forward to an opportunity to welcome you back again soon!

10/10 – Uitstekend

Joe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful, historic property Convenient to most attractions Courtesy transportation to their beach club
2 nachten verbleven in maart 2024
Reactie van Lori- Front Desk Manager op 1 apr 2024
Hello Joe! Thank you so much for choosing to stay with us at Casa Monica Resort and Spa. We are delighted you enjoyed your stay with us and look forward to the opportunity to welcome you back again.

10/10 – Uitstekend

Alison

3 nachten verbleven in maart 2024
Reactie van Lori- Front Desk Manager op 20 apr 2024
Dear Alison! Thank you for choosing to stay with us at Casa Monica Resort and Spa. We are thrilled you had a 5 out of 5 experience with us!

10/10 – Uitstekend

Lauren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Lori Morita op 24 mrt 2024
Thank you Lauren! We are delighted you enjoyed your stay at Casa Monica Resort and Spa and we look forward to seeing you again soon.

6/10 – Redelijk

Viktoria

Reisde met familie
They advertised a beautiful swimming pool with a ocean view which is why we booked with them. Turns out the pool and view pictured was NOT from the hotel rather from a beach club that belongs to the hotel which is 2 miles away. This is misleading advertisement, I don’t think it’s a good business practice and I don’t know how they get away with that.
1 nacht verbleven in maart 2024
Reactie van Lori Morita op 24 mrt 2024
Hello Viktoria! Thank you for staying with us and letting us know your feedback. We appreciate your time in doing so and would like to apologize if you felt misled with the pool offerings. The Seranata Beach Club offers our guests the opportunity to be at the beach at a private club as we are located in the heart of downtown St. Augustine. We offer this in addition to our pool and jacuzzi on the rooftop of the second floor here on property. Thank you again for your feedback. Please do let me know if your travels bring you back to Casa Monica. Kind Regards,

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is beautiful. Rooms are clean, the bedding is perfect for a restful nigHT
1 nacht verbleven in maart 2024
Reactie van Lori- Front Desk Manager op 15 mrt 2024
Thank you, Maria! We are so happy to hear you enjoyed your stay with us and had a restful night. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Hans

1 nacht verbleven in februari 2024
Reactie van Lori Morita op 24 mrt 2024
Thank you, Hans! We are thrilled to hear you loved your experience with us at Casa Monica Resort and Spa.

10/10 – Uitstekend

Rosanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Lori- Front Desk Manager op 25 feb 2024
Thank you Rosanne, We look forward to welcoming you back again soon.

6/10 – Redelijk

Mark

Reisde met partner
Positief: Personeel en service
My wife and I could not wait to stay at this historic hotel. Although it was $700 a night, we wanted to treat ourselves. We stayed two nights with a noisy air conditioner that made you wonder if that was mold or just dirt hanging on it. We went out for the day anticipating maid service with fresh white towels only to discover that we did not receive room service. We hurried to find a maid to get fresh towels, etc. She was helpful and kind. The bed alone had a red velvet headboard with two intimidating body mark impressions left from prior guests. The room definitely could use remodeling. Remember, we paid $700 a night for what we would describe as a three star rated hotel. It was immensely disappointing! One plus for the hotel was that the staff was very helpful and nice.
2 nachten verbleven in februari 2024
Reactie van Lori- Front Desk Manager op 25 feb 2024
Thank you for staying with us Mark and we appreciate you taking the time to share your feedback. I would like to apologize for the air conditioner noise in your room and your lack of housekeeping services during your stay. I am happy to hear the housekeeper and team here were helpful and kind. I will be sure to share your positive comments as well. Thank you again for sharing your experience with us so that we can make the necessary improvements. If your travels do bring you back, please let me know so that I can ensure a wonderful stay with us. Kind Regards,

10/10 – Uitstekend

KEVIN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Lori- Front Desk Manager op 26 feb 2024
Thank you Kevin! We look forward to welcoming you back to Casa Monica Resort and Spa again soon!

8/10 – Goed

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Lori- Front Desk Manager op 25 feb 2024
Thank you, William! We look forward to the opportunity to welcome you back again soon.

10/10 – Uitstekend

Lisa

3 nachten verbleven in februari 2024
Reactie van Lori- Front Desk Manager op 25 feb 2024
Thank you Lisa for this 10 out of 10 review! We are delighted you enjoyed your stay.

6/10 – Redelijk

Sondra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you Sondra! Hope we see you again soon!

10/10 – Uitstekend

Judith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in easy and inviting. Lovely all around. Pool exceptional and continental breakfast perfect.
1 nacht verbleven in februari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you Judith! It is wonderful to hear that you enjoyed your stay.

10/10 – Uitstekend

Amanda, Palm Coast

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lobby area is captivating with beautifully eclectic art. We were greeted quickly and offered a welcome cup of champagne. All of the staff we encountered were friendly, from valet to the front desk to the bartender. We only stayed one night and it was a splurge for us, but well worth it since you're centrally located to all that St. Augustine has to offer - good restaurants, fun bars, museums, boutique shops, the fort, and more - also we were traveling with our pup and the Casa Monica is pet friendly! We had a wonderful stay in a clean room with a comfortable bed. We ordered a couple desserts in the evening and both were delicious! If we come through St. Augustine again, we will definitely consider this place again for our stay.
1 nacht verbleven in december 2023
Reactie van Lori Morita op 13 feb 2024
Thank you Amanda! We are delighted you enjoyed your stay at Casa Monica Resort and Spa. We look forward to the opportunity to welcome you back again soon.

8/10 – Goed

Marc

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
We stayed 3 nights. The hotel is perfectly located and near the old town, Flagler University, shopping, dining, etc. Very convenient for sure. The restaurant in the hotel was surprisingly VERY good (spoiler alert - save room for the bread pudding desert!). Bar was equally good and welcoming, lobby was comfortable and inviting. The hotel itself is nice - not great but not bad either. Kind of almost what you would expect for an Autograph level Marriot. Could use updating though. Pool and hottub worked well and while in need of tile and coping repair, nothing major. The staff were courteous and helpful for the most part (though the car~valet stood there watching me empty the car and didn't do anything) but otherwise all staff were great. Check in was a breeze as was checkout. Our only complaint was the room decor. I get that the 'theme' is old world Spain, but - well - ugh. Our room itself was spacious though the settee had an odd stain (actually 2) that still haunts me, and the crushed red velvet headboard was dusty (and dare I say, passe). The bedside lamp cords were strung in a way that exposed them to the mattress surface and could not be tucked away, the sheets were meh and the bathroom in need of a plumber (sink clogged, slow drains, lousy pressure). They need updating. No microwave, but at least a drip coffee maker for the first cup of the day. Walls were thin and one night we did hear immense amounts of loud noises from next door until almost midnight.
3 nachten verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you for staying with us Marc, we appreciate your feedback. So happy to hear you enjoyed your stay, the restaurant and the location. I will share your feedback with the Valet Manager so that we can address the experience you had at check in. Thank you again for taking the time to complete a review. We look forward to an opportunity to welcome you back again one day soon.

10/10 – Uitstekend

William

2 nachten verbleven in januari 2024
Reactie van Lori Morita op 24 mrt 2024
Thank you for your 5 out of 5 rating! I hope we have the opportunity to welcome you back again soon.

10/10 – Uitstekend

FRANCIS

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have stayed here before. On this trip I liked everything except for the height of the toilet in the bathroom. It was designed for a very short person or a very small child. This did not occur on previous visit.
3 nachten verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you for staying us Francis! We appreciate your feedback and hope to have an opportunity to see you again.

8/10 – Goed

sandra

Positief: Personeel en service, staat van de accommodatie en faciliteiten
great location, lovely staff, bar man Rona is terrific knows his wines and made this solo traveler feel very welcome. Hotel room needs updating and bathroom, too ( a few loose hairs in "clean tub", needs a closer white glove touch)
4 nachten verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you for staying with us Sandra! We will be sure to share your positive feedback with Rona.

10/10 – Uitstekend

Farah, HOMESTEAD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is in the historic district's center, making it very convenient to walk to many of the city's attractions. It's a beautiful hotel and the most courteous staff. It is a little expensive, but you pay for the commodity, location, and first-star service.
2 nachten verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you for your 5 out of 5 review. We appreciate your feedback and are thrilled you enjoyed your stay and first class service.

10/10 – Uitstekend

Marlene

Reisde met partner
Beautiful hotel!! Greeted with a glass of Champaign upon arrival. Class act!
1 nacht verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you for your review Marlene. We are delighted you enjoyed your time at Casa Monica Resort and Spa and we look forward to your return. We will have the champagne chilled for you.

10/10 – Uitstekend

Kristen

1 nacht verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you for your 5 out of 5 review Kristen! Hope to welcome you back again soon.

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you Gary, we look forward to the opportunity to welcome you back again soon.

10/10 – Uitstekend

Timmy

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you, Timmy, we look forward to the opportunity to welcome you back again soon.

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you Stephanie, hope to see you again soon!

10/10 – Uitstekend

Carlos

2 nachten verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you Carlos, hope to welcome you back again soon.

10/10 – Uitstekend

Miguel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you Miguel for your feedback! We are so happy you enjoyed your stay.

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you, Thomas! We appreciate your feedback and look forward to seeing you again soon.

10/10 – Uitstekend

Armando

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Lori- Front Desk Manager op 13 feb 2024
Thank you for the 10 out of 10 Armado! We are thrilled you loved Casa Monica Resort and Beach Club. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Lori Morita op 13 feb 2024
Thank you for the 10 out of 10!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Lori Morita op 13 feb 2024
Thank you for staying with us. We hope to welcome you back again one day soon.

2/10 – Ontzettend slecht

Armando

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Did not meet my expectations at all! - never staying here again. Overrated and costly.
3 nachten verbleven in december 2023
Reactie van Lori Morita op 2 jan 2024
Hello Armando, thank you for staying with us and taking the time to provide your feedback. I am sorry to hear that we fell short of meeting expectations. If your travels do bring you back, please reach out to me directly so that I can ensure you have a wonderful experience.

10/10 – Uitstekend

Lise

3 nachten verbleven in december 2023
Reactie van Lori Morita op 2 jan 2024
Thank you Lise for this 5 out of 5 rating. We are thrilled you enjoyed your stay and we look forward to the opportunity to welcome you back again soon.

4/10 – Matig

Tom

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We checked in at 4:00 and our room wasn’t ready. They checked our luggage but left it by the side of the counter. It was very busy with not just guest but tourist. Anyone could have taken our luggage. So, my son sat with the luggage beside the counter(weird). I finally asked to be put in a room at 5:00. It was frustrating because we were tired. We got in around 5:30. The rooms are way out dated!! The smell was terrible and my eyes were itching. I have allergies and I love that they are pet friendly but I think they should have designated rooms for people that have allergies to animals. The bathroom was terrible. We took luke warm/cold showers daily. I also found white powder around the bathroom door our last day. It looked like they had pulled the carpet up and put pesticides down??? It was convenient but the price we paid due to the holidays…just wasn’t worth it. I’ve stayed at many Kessler properties and was really taken back by how terrible the rooms(we had 2) were. The restaurant was really pretty but food was mediocre(we had breakfast). It was disappointing but nothing we could do. Definitely, won’t be going back.
2 nachten verbleven in december 2023
Reactie van Lori Morita op 2 jan 2024
Thank you for staying with us Tom and for taking the time to share your feedback. I apologize that we were not able to get you checked in quickly upon your arrival and that we did not immediately place your luggage in our bell storage. I would love to speak with you further if you would like to reach out to me. I would love an opportunity to provide you with a different and wonderful experience.

8/10 – Goed

Monica

1 nacht verbleven in december 2023
Reactie van Lori Morita op 2 jan 2024
Thank you Monica, hope to see you again soon!

10/10 – Uitstekend

Kristi

Reisde met familie
1 nacht verbleven in december 2023
Reactie van Lori Morita op 2 jan 2024
Hello Kristi! Thank you for staying with us and sharing your positive review.

10/10 – Uitstekend

Monica

Reisde met familie en kleine kinderen
Positief: Voorzieningen
1 nacht verbleven in december 2023
Reactie van Lori Morita op 24 dec 2023
Thank you for staying with us Monica! We appreciate you and this 5 out of 5 review very much. Look foward to welcoming you back again soon!

10/10 – Uitstekend

Francisco

Positief: Netheid, personeel en service
Beautiful place to stay
2 nachten verbleven in december 2023
Reactie van Lori Morita op 2 jan 2024
Thank you Francisco, hope to see you again soon!