Dear Guest,Thank you so much for your stellar review! We're thrilled to hear you had a 5-star experience with us. We hope to welcome you back soon for another exceptional stay!Sincerely, Hotel Manager

Dear Guest,We're genuinely sorry to hear about your disappointing experience. Please know that your feedback is invaluable to us, and we're committed to addressing any issues to ensure future guests have a better stay. If you're willing, we'd appreciate the opportunity to discuss your concerns further.Sincerely, Hotel Manager

Dear Katrina,Thank you for sharing your experience with us. We're glad to hear that despite the renovation work, you had a good stay at our hotel. However, we apologize for any inconvenience caused by the non-functional hot tub. Your feedback is valuable to us, and we'll ensure that necessary improvements are made. We appreciate your understanding and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for your feedback! We're thrilled to hear you appreciated our newly renovated room and cleanliness despite the ongoing construction. We're continuously working to improve our facilities for a better guest experience. We hope to welcome you back soon!Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback regarding the cleanliness of the lobby and the noise level during check-in. We apologize for any inconvenience this may have caused. However, we're delighted to hear that you found our staff welcoming and accommodating throughout your stay. It's great to know that you enjoyed your spacious and clean room, as well as the delicious blueberry crepes for breakfast. Your suggestions regarding bathroom amenities are duly noted, and we'll certainly consider them for future improvements. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that you found our rooms spacious and enjoyed the luxurious feel of our sheets. Your feedback regarding the bathroom lighting and bedside lamp is duly noted, and we'll make sure to address these issues promptly to enhance the overall guest experience. We appreciate your valuable input and hope to welcome you back soon for an even more enjoyable stay.Sincerely, Hotel Manager

Dear Guest,Thank you for your review! We're thrilled you had a great stay. If there's anything specific you think we could improve to earn that extra star next time, please let us know. We hope to welcome you back soon!Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the ongoing renovations and for the lack of communication regarding the closure of the 2nd floor. It is regrettable to hear about your experience with our staff, and we assure you that this does not align with our standards of service. We are actively addressing these issues internally to ensure they are resolved promptly. Regarding your room allocation and the callback from the manager, we apologize for the delay and will prioritize resolving these matters for you. Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for your review! We're delighted to hear you enjoyed our proximity to the beach. We hope you had a wonderful stay and look forward to welcoming you back soon!Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your experience with us! We appreciate your understanding regarding the ongoing construction and are glad you enjoyed our attentive front desk service, delicious food at our restaurant, and the convenient location near the beach. We hope to welcome you back soon to enjoy our improved property!Sincerely, Hotel Manager

Dear Guest,Thank you for taking the time to share your experience! We're delighted to hear that despite ongoing renovations, you found our property exceptionally clean. It's great to know that our front desk attendant left such a positive impression on your departure. We apologize for the inconveniences with the TV and water pressure, but we're thrilled that our dedicated customer service helped make your stay enjoyable. We hope to welcome you back for another peaceful and comfortable stay soon!Sincerely, Hotel Manager

Dear Nancy,We apologize for the inconvenience caused by the ongoing construction and the cleanliness issues during your stay. Your feedback is crucial, and we'll address these concerns with our team to ensure immediate improvements. We understand your frustration, and we're committed to providing a more comfortable experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

Dear David,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed your stay with us and found our property to be clean and well-maintained. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that you would choose to stay with us again in the future. We look forward to welcoming you back soon.Sincerely, Hotel Manager

Dear Guest,Thank you for your positive feedback. We're glad to hear that you had a pleasant experience despite our ongoing renovations. We understand that renovations can sometimes disrupt the guest experience, but we're committed to ensuring that our guests still enjoy a comfortable and enjoyable stay. Your understanding and patience are greatly appreciated. We hope to welcome you back once our renovations are complete!Sincerely, Hotel Manager

Dear James,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

Dear Marixa,We apologize for the inconvenience you experienced at our restaurant. Providing exceptional service is paramount to us, and we regret falling short of your expectations. Your feedback is valuable, and we'll use it to ensure better communication and service standards in the future. We hope to have another opportunity to serve you.Sincerely, Hotel Manager

Dear TAMMY,We appreciate your feedback and are delighted you enjoyed our newly renovated building and spacious rooms. Your suggestions regarding shower amenities and balcony doors are noted and will be considered for future improvements. We apologize for the inconvenience regarding the microwave and appreciate your understanding. We hope to welcome you back soon!Sincerely, Hotel Manager

Thank you for taking the time to leave a review! We hope to see you again for future stays!

Dear MARIA,Thank you for your fantastic review! We're thrilled to hear that our staff provided you with excellent service during your stay. It's our mission to ensure every guest feels valued and cared for. We appreciate your kind words and hope to welcome you back soon!Sincerely, Hotel Manager

Dear Janell,Thank you for your stay. We apologize for the inconvenience caused by the lack of an ice machine and vending options during your stay. Your feedback is important to us, and we will look into ways to address this issue to improve the guest experience in the future. Please visit us again.Sincerely, Hotel Manager

Thank you for your lovely review! We truly appreciate your business and we look forward to your future stays with us!

Dear Hilary,Thank you for your feedback. We're delighted to hear that you found our hotel beautiful and our staff fabulous during your stay. We apologize for any inconvenience caused by the lack of notification about the construction from Expedia. Your feedback is valuable, and we'll work to ensure better communication in the future. We hope to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

I am sorry that we failed to exceed your expectations regarding housekeeping. I will share your comments with our staff to understand how we can make adjustments for future guests. We appreciate you taking the time to leave a review.

Dear Dana,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

Dear Guest,Thank you for your review! We're thrilled to hear you had a great experience at our hotel. Your feedback is valuable to us, and we'll continue striving to make your next stay even better. We look forward to welcoming you back soon!Sincerely, Hotel Manager

Thank you for taking the time to leave a review. Currently, our hotel is going through renovations. We hope to have you stay with us again when we are completely updated!

Dear Leslie,Thank you for your feedback and for rating your experience a 3 out of 5. We value your input and would love to hear more about how we can improve your stay further next time. Please feel free to share any specific areas where we can enhance our service to better meet your expectations. We are committed to providing the best experience possible for all our guests and hope to address any concerns to ensure your next visit meets or exceeds your expectations. Thank you for your feedback, and we look forward to making your future stay even better.Sincerely, Hotel Manager

Dear Tanya,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

Thank you for taking the time to leave a review. We appreciate your business and hope to see you again!

Dear Guest,Thank you for your review and for highlighting our great location and cleanliness. We apologize for the inconvenience regarding the missing items in your room and the surprise parking fee. Your feedback is invaluable, and we'll address these issues promptly. We hope to welcome you back soon for an improved experience.Sincerely, Hotel Manager

Dear Donald,Thank you for your wonderful feedback! We're thrilled to hear that our staff made your experience exceptional. Providing outstanding service is our top priority, and we're delighted it made a positive impact on your stay. We hope to welcome you back soon for another fantastic experience!Sincerely, Hotel Manager

Dear Pamela,Thank you so much for the compliment! We're glad you found your experience with us beautiful. Your satisfaction is our utmost priority, and we're thrilled to have provided you with a memorable stay. We look forward to the opportunity to welcome you back in the future for another beautiful experience.Sincerely, Hotel Manager

Dear Lucyna,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great location, pleasant and clean rooms, and most importantly, the exceptional customer service provided by our staff. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and it's fantastic to hear that we exceeded your expectations. We can't wait to welcome you back soon for another memorable stay.Sincerely, Hotel Manager

Dear Luis,Thank you for your great feedback. We are delighted to know that you enjoyed the location, cleanliness, service, and staff friendliness during your stay. These are fundamental aspects for us and glad to hear that we meet your expectations in these aspects. We appreciate your kind words and hope you return soon for another great experience.Sincerely, Hotel Manager

Dear Leidy,Thank you for your glowing feedback. We're thrilled to hear that you found our hotel to be very pretty. We strive to create a welcoming and visually appealing environment for our guests to enjoy. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

Dear Eric,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely, Hotel Manager

Dear Stephanie,Thank you for your wonderful feedback. We're delighted to hear that despite the ongoing renovations, our staff, especially Rhonda, went above and beyond to ensure you had a great stay. Providing excellent service to our guests is our top priority, and we're thrilled that we could make your experience memorable. We're excited to unveil the improvements once renovations are complete. We look forward to seeing you again soon!Sincerely,Hotel Manager

Dear David and Patrice,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our priority, and we appreciate your support. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Hotel Manager

Dear Susan,Thank you for your perfect rating! We're thrilled to hear that you enjoyed your stay with us. Providing a pleasant and comfortable experience for our guests is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

Dear Ashley,Thank you for your feedback on Castillo Real Resort Hotel! We're thrilled to hear that you enjoyed the Mexican-inspired ambiance and the convenient location near the beach and fantastic restaurants. We apologize for the inconvenience regarding the closure of the workout area and hot tub, especially if the construction didn't seem related. Rest assured, we'll address this discrepancy to ensure a smoother experience for our guests. We appreciate your understanding and hope to welcome you back soon to experience the full charm of our hotel!Sincerely, Hotel Manager

Dear Deb,Thank you for your rating. We appreciate your feedback and are glad to hear that you had a positive experience overall during your stay. If there are any specific areas where we can improve and earn that extra star next time, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

Dear Albert,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

Dear Guest,Thank you for your stay. We're glad to hear that you appreciated our unique architecture. However, we apologize for any delay during the check-in process. Your satisfaction is important to us, and we're pleased that overall, you had a great experience. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

Dear Christopher,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

Dear MARIA,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely, Hotel Manager

Dear Sinclair,Thank you for your glowing review! We're thrilled to hear that your stay with us was absolutely fantastic and that our location near the beach and dining options contributed to an unforgettable experience. Providing convenience and comfort to our guests is our top priority, and we're delighted that we could exceed your expectations. We appreciate your five-star rating and hope to welcome you back for another wonderful stay soon!Sincerely, Hotel Manager

Dear Linda,Thank you for your feedback and for choosing to stay with us. We're glad to hear that your overall experience was positive, although we understand there may have been some areas where we fell short. We value your input and will use it to make improvements to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back again soon.Sincerely, Hotel Manager

Dear Bryan J,I am truly sorry to read about your experience. It's disheartening to hear that you didn't have a pleasant stay. Your feedback is invaluable, and we take it seriously. We're investigating the issue you raised and will take necessary actions to improve. Rest assured, we're committed to ensuring our guest's comfort. We hope you'll give us another chance to provide you with a great stay.Sincerely, Hotel Manager

Dear Kevin,We apologize for the inconvenience caused by our ongoing renovations and the resulting cleanliness issues during your stay. Your feedback regarding the inaccuracies in our website information and the absence of amenities such as hot tubs are duly noted, and we will address these discrepancies promptly. Additionally, we're sorry to hear about the unsatisfactory shower experience you encountered. Your comments are valuable to us as we strive to improve our services. We sincerely apologize for any disappointment. Please know that your concerns will be addressed to prevent similar occurrences in the future. Sincerely, Hotel Manager

Dear KEVIN,Thank you for sharing your feedback on your recent stay. We're glad to hear that overall, you found our hotel to be suitable for a one-night stopover and appreciated the spacious room. However, we apologize for the inconvenience caused by finding hair in the shower. Cleanliness is of utmost importance to us, and we will address this issue with our housekeeping team to ensure that such lapses are avoided in the future. I hope that you will try us again. Sincerely, Hotel Manager