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Beoordelingen van Guy Harvey Resort on St Augustine Beach

3 out of 5
Guy Harvey Resort on St Augustine Beach
860 A1A Beach Blvd, St. Augustine, FL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 1060 van 2046 beoordelingen" "
Gastenscore: 8 - Goed. 536 van 2046 beoordelingen" "
Gastenscore: 6 - Redelijk. 269 van 2046 beoordelingen" "
Gastenscore: 4 - Matig. 112 van 2046 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 69 van 2046 beoordelingen" "

8,4/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Terrie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cool hotel right on the beach!
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Stacey, Royal Palm Beach

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is very dirty and they let people smoke in thw rooms. We had to sleep wih our alcony door open because the smell of smoke feom the neighboring room was so strong in pur room. The front desk did not offer any assiatance. Definitely a gross hotel that will be used in our family jokes when referncing a disgusting place.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Linda Swick

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’stayed here several years ago and loved it ! Still do ! I do think the rooms could use a little update, but otherwise , very clean resort with a beautiful pool and entry to the beach.Staff are kind and helpful. I would definitely stay again.
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Christopher

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
VERY enjoyable stay. Rachel and JD and all the staff were friendly and very helpful. Everything was very clean. The room smelled good and was nicely done. The bathroom and shower were especially nice for a hotel. The pool area and cabana were relaxing. The beach was among the best I’ve been to. Definitely would return!!! I highly recommend Guy Harvey Saint Augustine and frankly don’t understand the negative reviews.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Freddie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This facility is well maintained and every hallway, stairway, while older was immaculately clean and smelt good. Our room was very clean, the bed was comfortable for me. The lobby is updated and looks new. The building with the rooms is older, but this didn't bother us at all because of how well it is maintained. The pool is very nice, and there is great access to the beach. We would definitely come again!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Federico

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It has direct access to rhe beach
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was the perfect place, great location, beautiful beach, quiet and refreshing pool!!
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Donna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to the beach and restaurants.
3 nachten verbleven in mei 2024
Reactie van Staff op 24 mei 2024
Dear Donna,Thank you for your wonderful feedback. Your patronage of the Guy Harvey Resort is greatly appreciated. Hopefully, we will have another opportunity to welcome you back soon. Kind Regards, GHR Team

4/10 – Matig

Sue

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We had to move three times. Sheets had a stain on them. Toilet seat was dangerously loose. Then AC was not working in the new room. Rooms are outdated. Staff was awesome
4 nachten verbleven in mei 2024
Reactie van Staff op 24 mei 2024
Hi Sue,Please accept our sincere apology, as it seems your stay with us did not meet our standards of excellence.We acknowledge our guests’ experience is top priority and we appreciate the time you’ve taken to inform us of your concerns. Your valued feedback has been shared with our team as an opportunity to improve.We are pleased to hear that our service and other features on the property were satisfactory. Looking forward to the next opportunity to host you! Respectfully, GHR Team

6/10 – Redelijk

Kathleen

Reisde met partner
Positief: Personeel en service
The room and main common areas were clean and fairly updated but the hallways, elevators were dark and dingy. Disappointed at $300/night that beach chairs and umbrella were not included. Overall it was a nice stay but probably won't go again.
4 nachten verbleven in mei 2024
Reactie van Staff op 24 mei 2024
Hi Kathleen,Please accept our sincere apology, as it seems your stay with us did not meet our standards of excellence.We acknowledge our guests’ experience is top priority and we appreciate the time you’ve taken to inform us of your concerns. Your valued feedback has been shared with our team as an opportunity to improve.We are pleased to hear that our service and other features on the property were satisfactory. Looking forward to the next opportunity to host you! Respectfully, GHR Team

10/10 – Uitstekend

Jean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My daughter and I celebrated a late Mother's Day trip at Guy Harvey Resort. I planned to create a pro/con list for this review, but the visit was all pros! First of all, the stellar staff made our stay amazing. My daughter mentioned anyone who worked there seemed to actually like their job! They upgraded our room without hesitation, when they realized Expedia booked a standard instead of a partial view room. Then to our surprise, they had our room ready way before check in. (We were just gonna store our luggage and return at check in time) Instead, we were able to go to the room and change, hit the beach and experience the joys Guy Harvey Resort offered. The beach was clean, uncrowded and beautiful. Be it morning walks, seashell hunting, toes in the sand doing nothing, and countless other things, the beach was the best part of the visit and only steps away from the pool area. The Tiki Hut by the pool had a pleasant, fast, and fun bartender. The pool had plenty of chairs. Every morning we were greeted by a couple of ducks in the pool area. The room was clean, complete with a coffee bar, microwave, fridge and safe. Guy Harvey even has a free guest laundry room complete with soap and dryer sheets. Guy Harvey artwork and surfboards are displayed throughout the Resort for sale. The Santiago restaurant/bar is convenient, but explored other options nearby as well. I highly recommend this resort. We will be returning.
3 nachten verbleven in mei 2024
Reactie van Staff op 24 mei 2024
Hello Jean, Wow! First, allow me to thank you on behalf of our entire team – we LOVE doing what we do best – TAKING CARE OF YOU! Here at the Guy Harvey Resort, we pride ourselves in treating each of our guests like family. We are so happy to hear we were a sparkling addition to all the wonderful moments you and your family shared together while on your visit to St. Augustine, FL. We hope for another opportunity to make your day again! Safe travels, GHR Team

6/10 – Redelijk

Timothy

Reisde met familie
Negatief: Voorzieningen
As a hotel that classifies themselves as a resort, having a drink station in your lobby that offers complimentary coffee,tea and water, is appealing to customers, AND should be the minimum standard. Also, breakfast before 7:30am.
1 nacht verbleven in mei 2024
Reactie van Staff op 20 mei 2024
Dear Timothy,Thank you for your wonderful feedback. Your patronage of the Guy Harvey Resort is greatly appreciated. Your comments regarding coffee and tea have been forwarded to our F&B Director. Hopefully, we will have another opportunity to welcome you back soon. Kind Regards, GHR Team

10/10 – Uitstekend

Al

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the beach friendly staff
3 nachten verbleven in mei 2024
Reactie van Staff op 20 mei 2024
Hello Al,Thank you for your wonderful five-star review and, most importantly, thank you for being our guest at the Guy Harvey Resort. We hope to see you back soon. Regards, GHR Team

10/10 – Uitstekend

Bob

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome location. Pool staff were amazing.
4 nachten verbleven in mei 2024
Reactie van Staff op 20 mei 2024
Hi there Bob,Thank you for staying at your home away from home – The Guy Harvey Resort. We thoroughly enjoyed the opportunity to host you and hope you come back sooner than later. Whether a staycation or vacation, we look forward to hosting you on your next visit to St. Augustine, FL. Regards, GHR Team

6/10 – Redelijk

John

Reisde met partner
Positief: Netheid, personeel en service
We had a smoker below our 10 th floor room we complained to front desk several times but nothing was done Unfortunately it ruined our stay. Restaurant staff was very nice and food at restaurant was delicious
3 nachten verbleven in mei 2024
Reactie van Mary op 20 mei 2024
Hi there John,Thank you for staying at your home away from home – The Guy Harvey Resort. We thoroughly enjoyed the opportunity to host you and hope you come back sooner than later. Whether a staycation or vacation, we look forward to hosting you on your next visit to St. Augustine, FL. Warm Regards, GHR Team

6/10 – Redelijk

Abram

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Staff op 17 mei 2024
Hi there Abram,Thank you for taking time out of your schedule to share your experience about your recent stay at the Guy Harvey Resort. On behalf of our team, we would like to thank you for being our guest. We hope to welcome you back soon. Warm Regards, GHR Team

10/10 – Uitstekend

Karen, Delta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a beautiful property a d easy to get to the beach
1 nacht verbleven in mei 2024
Reactie van Staff op 15 mei 2024
Hi there Karen,Thank you for staying at your home away from home – The Guy Harvey Resort. We thoroughly enjoyed the opportunity to host you and hope you come back sooner than later. Whether a staycation or vacation, we look forward to hosting you on your next visit to St. Augustine, FL. Regards, GHR Team

8/10 – Goed

Nancy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and courtesy was outstanding..
1 nacht verbleven in mei 2024
Reactie van Staff op 15 mei 2024
Hi there Nancy,Thank you for staying at your home away from home – The Guy Harvey Resort. We thoroughly enjoyed the opportunity to host you and hope you come back sooner than later. Whether a staycation or vacation, we look forward to hosting you on your next visit to St. Augustine, FL. Warm Regards, GHR Team

8/10 – Goed

Delena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel and pool were nice. The food in the resturant was very good. The staff were very polite.
1 nacht verbleven in mei 2024
Reactie van Staff op 15 mei 2024
Hello Delena,A bright and sunny thank you for choosing The Guy Harvey Resort – your home away from home! We sincerely appreciate the time you took to tell us how we did. We miss you already!Looking forward to hosting you again. Thank you, GHR Team

10/10 – Uitstekend

Red

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was friendly and helpful. Pool area was nice, beach access was great. Rooms are nothing fancy but clean and comfortable. Very kid and pet friendly. Great area. Enjoyed our stay
1 nacht verbleven in mei 2024
Reactie van Staff op 13 mei 2024
Hi there Red,Thank you for taking time out of your schedule to share your experience about your recent stay at the Guy Harvey Resort. On behalf of our team, we would like to thank you for being our guest. We hope to welcome you back soon. Warm Regards, GHR Team

2/10 – Ontzettend slecht

Roberto

Reisde met partner
Don’t believe the pictures you’re not buying what you think you are. We checked in Solow condition of the room and condition of the hotel and turned around and left biggest waste of money.
2 nachten verbleven in mei 2024
Reactie van Staff op 13 mei 2024
Roberto, Thank you for being our guest and for sharing your feedback. On behalf of our team, please accept our sincere apology for not exceeding your standards and expectations. We will continue to invest into our hotel and personnel. Hopefully, when you return to St. Augustine area, we will have improved and could have another opportunity to earn your business. Respectfully,GHR Team

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurant on site was very good and reasonably priced. Overall, a very nice place to stay.
3 nachten verbleven in mei 2024
Reactie van Staff op 13 mei 2024
Dear Michael,Thank you for your wonderful feedback. Your patronage of the Guy Harvey Resort is greatly appreciated. Hopefully, we will have another opportunity to welcome you back soon. Kind Regards, GHR Team

10/10 – Uitstekend

Matthew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice ans loce the access to the beach
1 nacht verbleven in mei 2024
Reactie van Staff op 10 mei 2024
Hi there Matthew,Thank you for taking time out of your schedule to share your experience about your recent stay at the Guy Harvey Resort. On behalf of our team, we would like to thank you for being our guest. We hope to welcome you back soon. Warm Regards, GHR Team

10/10 – Uitstekend

Lori Sue

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very clean, the on site restaurant and bar were excellent and very reasonable.
3 nachten verbleven in mei 2024
Reactie van Staff op 10 mei 2024
Hello Lori Sue,Thank you for your wonderful five-star review and, most importantly, thank you for being our guest at the Guy Harvey Resort. We hope to see you back soon. Regards, GHR Team

6/10 – Redelijk

Dorothea

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Staff op 13 mei 2024
Dorothea, Thank you for being our guest. We hope to have another opportunity to welcome you back soon.Regards,GHR Team

10/10 – Uitstekend

SARA

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were very pleased with the whole complex
2 nachten verbleven in mei 2024
Reactie van Staff op 9 mei 2024
Sara, Thank you for your wonderful feedback. Your patronage of the Guy Harvey Resort is greatly appreciated. Hopefully, we will have another opportunity to welcome you back soon. Kind Regards,GHR Team

10/10 – Uitstekend

Gerald A

Reisde met partner
Wonderful getaway, clean and comfortable.
2 nachten verbleven in mei 2024
Reactie van GM op 9 mei 2024
Gerald, On behalf of our team, we would like to thank you for being our guest at the Guy Harvey Resort. Please come back soon.Regards,GHR Team

10/10 – Uitstekend

Angie

Reisde met partner
The reception was fast and friendly. The ladies up front were so kind. The room was clean and comfortable. Pool area is nice and convenient. We had drinks at the out side pavilion, served by happy staff. I loved the gazebo and walk way to the beach! Thank you for a handy foot wash! We had a fun stay and will be back!
1 nacht verbleven in mei 2024
Reactie van GM op 9 mei 2024
Angie, Thank you for taking time out of your schedule to share your experience about your recent stay at the Guy Harvey Resort. On behalf of our team, we would like to thank you for being our guest. We hope to welcome you back soon.Warm Regards,GHR Team

10/10 – Uitstekend

Melissa

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Perfect spot for one night. Front desk was so nice and gave us the information for the trolley that take you into town.
1 nacht verbleven in april 2024
Reactie van GM op 7 mei 2024
Hi there Melissa,Thank you for staying at your home away from home – The Guy Harvey Resort. We thoroughly enjoyed the opportunity to host you and hope you come back sooner than later. Whether a staycation or vacation, we look forward to hosting you on your next visit to St. Augustine, FL. Regards, GHR Team

10/10 – Uitstekend

edward Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
5 nachten verbleven in april 2024
Reactie van GM op 7 mei 2024
Edward, Thank you for your patronage of the Guy Harvey Resort. We hope to see you back again.Regards,GHR Team

10/10 – Uitstekend

Tanya

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful pool and the beach is steps from the pool. I plan to return.
2 nachten verbleven in april 2024
Reactie van GM op 7 mei 2024
Hello Tanya, Wow! First, allow me to thank you on behalf of our entire team – we LOVE doing what we do best – TAKING CARE OF YOU! Here at the Guy Harvey Resort, we pride ourselves in treating each of our guests like family. We are so happy to hear we were a sparkling addition to all the wonderful moments you and your family shared together while on your visit to St. Augustine, FL. We hope for another opportunity to make your day again! Safe travels, GHR Team

10/10 – Uitstekend

Mitchell

Reisde met familie
Positief: Netheid, voorzieningen
Very friendly and was clean
1 nacht verbleven in april 2024
Reactie van GM op 2 mei 2024
Hi there Mitchell,Thank you for staying at your home away from home – The Guy Harvey Resort. We thoroughly enjoyed the opportunity to host you and hope you come back sooner than later. Whether a staycation or vacation, we look forward to hosting you on your next visit to St. Augustine, FL. Regards, GHR Team

10/10 – Uitstekend

Paula

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We booked the resort sight unseen and were delighted with our choice. Great food at the restaurant and bar, comfy beds, welcoming staff, and lovely beach. It was especially nice to have the tiki bar by the pool. We will stay there again.
4 nachten verbleven in april 2024
Reactie van GM op 2 mei 2024
Paula, We loved welcoming you to the Guy Harvey Resort. On behalf on our team, we would like to thank you for being our guest. We hope you come back and see us soon.Kind Regards,GHR Team

10/10 – Uitstekend

Matt

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and pleasurable trip
2 nachten verbleven in april 2024
Reactie van GM op 2 mei 2024
Matt, Your five star review made our team very happy. Thank you for being our guest. Hopefully, we have an opportunity to welcome you back soon.Warm Regards,GHR Team

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great smaller hotel with big hotel feel!
2 nachten verbleven in april 2024
Reactie van GM op 2 mei 2024
Michael, We loved your feedback. On behalf of our team, we would like to thank you for being our guest at the Guy Harvey Resort. Please come back and visit us again.Respectfully,GHR Team

8/10 – Goed

Melissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bonito el lugar, las habitaciones buenas pero los baños muy antiguos
1 nacht verbleven in april 2024
Reactie van GM op 30 apr 2024
Melissa, Thank you for taking time to share your experience. We hope to welcome you back soon.Warm Regards,GHR Team

10/10 – Uitstekend

Justin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay at Guy Harvey St. Augustine. The rooms were spotless, the staff were exceptional, and the best part is it’s right next to the beautiful beach. Great stay.
3 nachten verbleven in april 2024
Reactie van GM op 30 apr 2024
Justin, It was our pleasure to welcome you to the Guy Harvey Resort. Your wonderful review is very helpful to our team, as well as to those who are seeking hotel accommodations in St. Augustine area. Please come back soon.Warm Regards,GHR Team

2/10 – Ontzettend slecht

Brittney

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was not clean. The bathroom was disgusting. I absolutely would never go back to this property.
1 nacht verbleven in februari 2024
Reactie van GM op 30 apr 2024
Brittney, Thank you for taking time to share your experience regarding your recent stay. On behalf of our team, we would like to thank you for being our guest. Please accept our sincere apology for the cleanliness issues you experienced during this visit. We take cleanliness very seriously and your comments will help us improve. Your feedback has been shared with our Housekeeping Manager, so she could offer additional training to her team. Hopefully, we could have another opportunity to welcome you back, so we could try to earn your business.Respectfully,GHR Team

10/10 – Uitstekend

Rob

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property, right on the beach ..
3 nachten verbleven in april 2024
Reactie van GM op 30 apr 2024
Rob, Your five star review is greatly appreciated. Thank you for being our guest. Please come back and see us again.Regards,GHR Team

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved that the property was just steps from the beach.
1 nacht verbleven in april 2024
Reactie van GM op 26 apr 2024
Donna, Thank you for your recent visit to the Guy Harvey Resort. Your wonderful feedback is greatly appreciated, and we hope to see you back soonKind Regards,GHR Team

4/10 – Matig

Bridget

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are very outdated. We had to walk around in shoes in our hotel room because the floor was dirty. In our bathroom you could hear our neighbors and everything they were saying. Beds were horrible
2 nachten verbleven in april 2024
Reactie van GM op 26 apr 2024
Bridget, Thank you for taking time to share your experience and, most importantly, thank you for being our guest. On behalf of our team, please accept our sincere apology for not meeting your expectations during this visit. Your valuable feedback was shared with our team and it will help us improve. We hope to have another opportunity to welcome you back, so we can try to earn your business.Respectfully,GHR Team

10/10 – Uitstekend

Peggy

Positief: Netheid, staat van de accommodatie en faciliteiten
My kids and I had a great vacation!
4 nachten verbleven in april 2024
Reactie van GM op 26 apr 2024
Peggy, It is awesome to hear that you and your kids had a great vacation. Thank you for being our guests. We hope to welcome you back soon.Warm Regards,GHR Team

10/10 – Uitstekend

Luis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van GM op 25 apr 2024
Luis, Your five star review is greatly appreciated, but not as much as your patronage of the Guy Harvey Resort. Please come back and see us soon.Kind Regards,GHR Team

8/10 – Goed

Shannon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
Shannon, Thank you for your taking time to share your feedback. We hope you come back soon.Warm Regards,GHR Team

10/10 – Uitstekend

MARILYN

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
3 nachten verbleven in april 2024
Reactie van GM op 23 apr 2024
Marilyn, Thank you for being our guest at the Guy Harvey Resort. We are looking forward to your next visit.Warm Regards,GHR Team

10/10 – Uitstekend

Maylene

Reisde met partner
We loved everything about our stay!
4 nachten verbleven in april 2024
Reactie van GM op 23 apr 2024
Maylene, Your wonderful feedback is uplifting, and of behalf of our team, we would like to thank you for being our guest at the Guy Harvey Resort. We look forward to your next visit.Regards,GHR Team

6/10 – Redelijk

Justin

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing and friendly. Beds were comfy and ac worked perfectly. Asked to not be ground level and gotnmoved to second floor - however we got put right next to elevator and ice machine and both were hot commodities all night and morning long. I should've played my sound machine because i woke every 2 hours from 10pm-8am... loved the location to nearby restaurants and short walk over the dunes to the beach..
1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
Justine, Thank you for taking time to share your valuable experience which will help our team improve. Please accept our sincere apology for the noise level from the elevator and the ice machine on the first floor. We usually assign those rooms as last during busy occupancy nights, or when there is a special request. Hopefully, we could have another opportunity to welcome you back, so we could try to earn your business.Respectfully,GHR Team

6/10 – Redelijk

Terri

Reisde met partner
Positief: Personeel en service
The ocean and pool area was great. The rooms and the hallways were dated and needs an upgrade. The food was delicious.
2 nachten verbleven in april 2024
Reactie van GM op 23 apr 2024
Terri, Thank you for taking time to share your experience. On behalf of our team, we would like to thank you for being our guest. Please accept our sincere apology for the multiple issues you have experienced during this visit. We continuously invest time and money into our property, and 2024 is not an exception with many improvement projects on the way. Hopefully, next time you are in the area, we will have improved enough to welcome you back as our guest, so we could try to earn your business. Respectfully,GHR Team

4/10 – Matig

Scott

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was quite a disappointment. Guy Harvey should really invest some money into this site and clean it up. The floors are filthy. A deep cleaning is needed. The rooms are old, worn out and dingy. The walls are paper thin. You will hear every noise coming from rooms around yours. The draw for us was this hotel is on the beach but we did expect more for the price we paid. The pool is nice and they do have a small play area for young children. We did not eat on site. Our partial ocean view was just that. A slice of ocean and a full view of the parking lot. The one good comment I have about this hotel are the ladies who come daily to your room and clean up and change out towels, etc. They are excellent and do their job well and conscientiously. Obviously this is not a place we will return to.
5 nachten verbleven in april 2024
Reactie van GM op 23 apr 2024
Scott, Thank you for taking time to share your experience. On behalf of our team, we would like to thank you for being our guest. Please accept our sincere apology for the multiple issues you have experienced during this visit. We continuously invest time and money into our property, and 2024 is not an exception with many improvement projects on the way. Hopefully, next time you are in the area, we will have improved enough to welcome you back as our guest, so we could try to earn your business. Respectfully,GHR Team