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Beoordelingen van Holiday Inn St. Augustine - World Golf, an IHG Hotel

3 out of 5
Holiday Inn St. Augustine - World Golf, an IHG Hotel
475 Commerce Lake Dr, St. Augustine, FL

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 342 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 228 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 175 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 116 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 139 van 1000 beoordelingen" "

7,2/10

Netheid

7,8/10

Personeel en service

7,2/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Isidro Manuel

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No towels or shampoo, soap in the rooms. A medicine smell was very strong. Staff very rude when we ask for towels
1 nacht verbleven in mei 2024
Reactie van Z. Threadgill op 28 mei 2024
We apologize for the inconveniences you faced. We thank you for your stay !

10/10 – Uitstekend

Sammy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent experience.
1 nacht verbleven in mei 2024
Reactie van Z. Threadgill op 25 mei 2024
Thank you so much for a positive review!

10/10 – Uitstekend

Berlinda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love that place Hot water wasn't working but they quickly resolve the problem
2 nachten verbleven in april 2024
Reactie van Z. Threadgill op 28 mei 2024
Thank you for your stay !

4/10 – Matig

Edwin, Mandeville

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don't waste your money to stay at this property. 1. The staff had little interest in guests, if you could even ever find staff after 4pm or early morning. Poor manageability on staffing! 2. The breakfast was worthless. Same foods each day. Mostly, fake eggs, good bacon, over-cooked sausage, coffee was weak (even if available), stale bread and bakery goods...etc 3. Room service was basically non-existent. Each day, garbage was emptied and towels exchanged. Other than that, the guest had to specifically request for full room services. The hotel could be top notch if staff, room services, and food improved. But, I don't see that ever happening. My advice, go somewhere else, even if a further distance away.
8 nachten verbleven in mei 2024
Reactie van Christina op 22 mei 2024
I am sorry that we didn't meet you expectation. I wanted to reach out to explain the cleaning schedule. Unless the guest request a schedule sheet change out side of the normal refresh daily service our system is set up to give full cleaning depending on the length of your stay. I also want to apologize that my staff did not explain this better to you. We strive to make every guest stay special. Thank you for your review. If you are ever back in our area please let us make it up to you and show you our wonderful customer service.

10/10 – Uitstekend

Ruth, Gulfport

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Christina op 22 mei 2024
Thank you so much for your rating

10/10 – Uitstekend

JAYj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in mei 2024
Reactie van Z. Threadgill op 17 mei 2024
Thank you so much for a positive review !

10/10 – Uitstekend

Leah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great and clean except the shampoo and body wash bottles in the shower were empty. Otherwise, everything was great!
1 nacht verbleven in mei 2024
Reactie van Z. Threadgill op 17 mei 2024
Thank you so much for a positive review!

10/10 – Uitstekend

Christopher

1 nacht verbleven in mei 2024
Reactie van Z. Threadgill op 14 mei 2024
Thankyou so much for your stay!

6/10 – Redelijk

Marshall

1 nacht verbleven in mei 2024
Reactie van Z. Threadgill op 27 mei 2024
Hello and thankyou for your review. We hope to see you in the future.

10/10 – Uitstekend

DARA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Z. Threadgill op 30 apr 2024
Thank you so much for a kind review. Your feedback is highly valued for the growth of our company. We hope to see you in the future!

2/10 – Ontzettend slecht

Michael A flavin

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No hot water for 1/2 the time. My room 526 smelled like a latrine. The iron had some junk on it and burnt a hole in my new shirt. I called and complained. They did nothing, probably because I booked through Expedia. They left the stink and bad iron in the room for the next sucker.
3 nachten verbleven in april 2024
Reactie van Z. Threadgill op 16 apr 2024
Hello Michael Flavin. We are sorry you experienced these issues. We can assure you that after your departure these issues you relayed to our front desk were immediately reported to maintenance. We hope to see you in the future.

2/10 – Ontzettend slecht

Robert

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Z. Threadgill op 9 apr 2024
We are sorry that you had a poor experience. We hope to see you again in the future.

2/10 – Ontzettend slecht

Elizabeth

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
the room we booked wasn't available so we were given a different room with different bed sizes. The heating/ac machine made a horrible noise. When I got up to go to the bathroom the overhead sprinkler was spraying water on me and all over the bathroom. The floor of the bathroom was covered with water. I think it stopped after about an hour, thank goodness as I don't know what would have happened otherwise.
1 nacht verbleven in februari 2024
Reactie van Z. Threadgill op 4 mrt 2024
Hello we wish you would have stopped by the front desk so we could accommodate a room move for you. In the future please contact the front desk.

2/10 – Ontzettend slecht

John

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Bathroom floor dirty, no soap, staff disinterested in the guess in front of them. Would never stay there agin!!
1 nacht verbleven in maart 2024
Reactie van Z. Threadgill op 3 mrt 2024
Hello thank you for your business!

6/10 – Redelijk

Gentile

Positief: Personeel en service
Carpets could be cleaner
Reactie van Z. Threadgill op 27 feb 2024
Hello and thankyou for your stay! We hope to see you in the future.

10/10 – Uitstekend

Ramona

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet property, well lit, staff courteous and friendly. Room was clean and smelled fresh. The only negative aspect was the carpet in the hallway was not well cared for..not vacuumed very well…
1 nacht verbleven in februari 2024
Reactie van Z. Threadgill op 24 feb 2024
Hello we are glad our rooms were clean and fresh. Along with kind staff; we appreciate all guest. We hope to see you in the future!

8/10 – Goed

Derek J, Danville

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
It was a comfortable place to stay
2 nachten verbleven in februari 2024
Reactie van Z. Threadgill op 22 feb 2024
We are happy out property brought you comfortability! We hope to see you in the future.

10/10 – Uitstekend

Carlos

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good excellent
1 nacht verbleven in februari 2024
Reactie van Z. Threadgill op 20 feb 2024
Thank you for your stay !

4/10 – Matig

Vazquez

Zakenreiziger
Positief: Voorzieningen
Negatief: Netheid
Hotel appears to have undergone a renovation. The Lobby and common areas looked fantastic. The room and hallway on the forth floor were dirty. Carpet was removed from room and replaced with laminate flooring. The baseboards and flooring looked to be installed by a low quality craftsman. The bathroom had little curly hairs all over the place. The bathtub was removed and the tile job that replaced it was done by the same craftsman. Shower curtain was still set up for a tub so it did not touch floor. No barrier was made for the water which traveled and puddled on the far side of the bathroom floor. Bathroom sink looked to have been pulled from the wall and same skilled craftsman filled the 1 1/2" gap with white caulk. Walls in room had markings and shadows of furniture that once resided there. Looked like the Grinch just stole items out the room. The place reminded of my first roach infested 1 bedroom cheap apartment when I was just getting started out in life. I wouldn't advise anyone to stay here. They need to finish renovations before renting out rooms.
1 nacht verbleven in februari 2024
Reactie van Z. Threadgill op 15 feb 2024
Hello and thankyou for your stay! We are glad you loved the cleanliness of our common areas. We are currently going through a room refresh and hope to see you in the future!

10/10 – Uitstekend

Karen, Leesburg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and confortable
3 nachten verbleven in december 2023
Reactie van Z. Threadgill op 10 feb 2024
Thank you for your stay! We hope to see you in the future.

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very convenient & accessible from the interstate. We visited family in the area & found the location to be quite pleasant.
1 nacht verbleven in februari 2024
Reactie van Z. Threadgill op 6 feb 2024
Thank you for your stay we hope to see you again in the future!

8/10 – Goed

Alex

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very kindness.
1 nacht verbleven in januari 2024
Reactie van Z. Threadgill op 1 feb 2024
Hello Alex we are glad our staff was incredibly kind! Thank you for your stay.

10/10 – Uitstekend

Annette, New Port Richey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was quite pleasant
3 nachten verbleven in december 2023
Reactie van Z. Threadgill op 30 jan 2024
Thank you for your stay !

6/10 – Redelijk

Brad

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Didn’t allow early check in even though I was within one hour of their window. Offered to do it for like $75. I said no thanks.
3 nachten verbleven in januari 2024
Reactie van Z. Threadgill op 27 jan 2024
Hello Mr. Brad it is IHG policy that anything before 1pm is a early check in fee of 75 dollars. We hope to see you again in the future!

6/10 – Redelijk

Kuku

Positief: Netheid, personeel en service
Average
2 nachten verbleven in december 2023
Reactie van Z. Threadgill op 24 jan 2024
Thank you for your stay! We hope to see you in the future.

8/10 – Goed

Victor

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Z. Threadgill op 24 jan 2024
Thank you for your stay !

2/10 – Ontzettend slecht

Tiffany

Reisde met familie
Negatief: Personeel en service, comfort kamer
Sewer water all over the bathroom
DO NOT STAY HERE (Jan 19-20) Craaaazy construction noise starting at 7am (which was awful because we didn’t go to bed until 1am due to my child’s gymnastics competition, leaking toilets from floor above that flooded our bathroom and mediocre service at best. I stayed here one night with my family (husband and two kids). 7am there was very loud hammering from a floor below that woke us all up. When we went in the bathroom we found it flooded with water. When I went and spoke to management they told me the banging more was from construction below us and when I asked about the flooded bathroom the manager informed me that the room above (519) had a toilet overflow which caused the bathroom flooding in our room. They simply said “oh it’s okay we fixed it and you are checking out”. There was no willingness to refund us for these things. It was simply ridiculous and disgusting to have sewer water all over the floor (including soaking several of our clothing items that had been in the bathroom). And the lack of sleep at an establishment that promises a good night of sleep was disappointing. I would expect some sort of refund when I’ve paid $220 to stay somewhere for only one night.
1 nacht verbleven in januari 2024
Reactie van Z. Threadgill op 23 jan 2024
Hello Tiffany Thankyou for choosing our hotel. Unfortunately during the hours the room above you flooded there was no maintenance on staff at that time of night. We are currently undergoing a room refresh and we hope to see you again in the future.

10/10 – Uitstekend

Cesar

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Z. Threadgill op 23 jan 2024
Thank you for choosing us !

2/10 – Ontzettend slecht

Haitham, carbondale

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The worst IHG so far, charging for 16$ per persin for breakfast which was nasty and nothing is there not even coffee! Room is decent but staff and all is below zero.
1 nacht verbleven in januari 2024
Reactie van Z. Threadgill op 23 jan 2024
Hello and thank you for choosing our hotel! We are glad to hear your room was great and hope to see you in the future .

2/10 – Ontzettend slecht

Liston

2 nachten verbleven in december 2023
Reactie van Z. Threadgill op 23 jan 2024
Thank you for choosing our hotel. We hope to see you again in the future !

10/10 – Uitstekend

Curtis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Z. Threadgill op 23 jan 2024
Thank you for choosing us !

10/10 – Uitstekend

Ingrid, Miami

2 nachten verbleven in december 2023
Reactie van Z. Threadgill op 23 jan 2024
Thank you for your stay!

10/10 – Uitstekend

Lina marcela

3 nachten verbleven in januari 2024
Reactie van Z. Threadgill op 30 jan 2024
Thank you for your stay !

10/10 – Uitstekend

Angel Mario

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Todo bien
3 nachten verbleven in december 2023
Reactie van Z. Threadgill op 23 jan 2024
Gracias senor!

2/10 – Ontzettend slecht

Nicholas

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was by far the worst hotel I’ve ever stayed in. The water pressure in the shower was barely coming out and the rooms felt dirty just walking around inside. The spout on the bathtub was loose and didn't want my family to even shower at this place or get in the beds.
1 nacht verbleven in december 2023
Reactie van Z. Threadgill op 23 jan 2024
Hello and thank you for your stay! Did you notify the front desk of these discrepancies? The front desk would have been more than happy to help you. We hope to see you in the future .

2/10 – Ontzettend slecht

Brett

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Z. Threadgill op 23 jan 2024
Thank you for choosing our hotel! We hope to see you again in the future !

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Christina op 5 jan 2024
Thank you for staying with us

2/10 – Ontzettend slecht

Roland

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Christina op 5 jan 2024
We regret you stay was not to your liking. Thank you for staying with us

10/10 – Uitstekend

Sareka

1 nacht verbleven in december 2023
Reactie van Z. Threadgill op 23 jan 2024
Thank you for your stay !

2/10 – Ontzettend slecht

Hildanaidy

2 nachten verbleven in december 2023
Reactie van Z. Threadgill op 1 feb 2024
Thank you for your stay!

6/10 – Redelijk

Julio

1 nacht verbleven in december 2023
Reactie van Christina op 2 jan 2024
Thank you for staying with us

8/10 – Goed

Angel

1 nacht verbleven in december 2023
Reactie van Z. Threadgill op 23 jan 2024
Thank you for choosing us !

10/10 – Uitstekend

Monica

1 nacht verbleven in december 2023
Reactie van Christina op 2 jan 2024
Thank you for staying with us

6/10 – Redelijk

Ashley, Orlando

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This was our second time at this property and we won’t be back. Very disappointing. The entire hallway had splotches of paint on the carpet like they painted the walls but had not replaced the carpet yet. Very cheap looking like a $70 motel. The bathroom fixtures were all loose and outdated and toilet was so short and seat loose. Cheap Dove products in the bathrooms - yuck. What was most disappointing was the entire reason for our trip was to go to Nights of Lights. I feel the front desk staff should be well versed in basic information about the areas main attraction. Well the very nice woman at the front desk told us we should have no trouble parking since it was a weekday. We chose based on this to drive downtown and not take an Uber. Ended up driving in circles for over an hour and finally giving up and returning to the hotel for the night. She should have known to suggest an Uber. I would not stay at this hotel again and it definitely was not worth the price.
1 nacht verbleven in december 2023
Reactie van Christina op 28 dec 2023
Thank you for staying with us. We are currently renovating the property. We do apologize for the look of the carpet that has not been updated at this moment. Please except my sincere apologies for any inconvenience this has caused you.

10/10 – Uitstekend

Pedro

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Christina op 12 dec 2023
Thank you for staying with us. We are glad you enjoyed your stay. Please stay with us again if you are ever back in the area

8/10 – Goed

Sandra

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Didn't like too many dogs staying in the hotel. Lots of barking. The room has a nasty smell. Breakfast was terrible
2 nachten verbleven in december 2023
Reactie van Angie op 8 dec 2023
Hello Sandra, Please be sure to alert the front desk if there is ever an issue with your stay, so that we can accommodate you right away. It's hard for us to correct an issue after you have departed.

10/10 – Uitstekend

Ron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Christina op 28 dec 2023
Thank you for staying with us

6/10 – Redelijk

CHARLES W

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our only problem was that we had a Travelocity reservation for a handicapped-accessible room with a king-sized bed and our room had a queen-sized bed.
Reactie van J. Till op 28 nov 2023
Our apologies for the issue, we hope to wow you next time! Thanks for taking the time to let us know about this!

10/10 – Uitstekend

Yarely

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Su ubicacion
2 nachten verbleven in november 2023
Reactie van J. Till op 28 nov 2023
Thanks for letting us know about your stay! We look forward to seeing you next time!

10/10 – Uitstekend

Joel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Jason T. op 15 nov 2023
Thanks for letting us know about your stay! We hope to see you again soon!