Terras

Beoordelingen van Homewood Suites by Hilton St. Augustine San Sebastian

3 out of 5

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 422 van 676 beoordelingen" "
Gastenscore: 8 - Goed. 143 van 676 beoordelingen" "
Gastenscore: 6 - Redelijk. 52 van 676 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 676 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 676 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Yara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly people! Close to one of the trolley stops (Sebastian Winery). I loved my time there and would recommend to everyone. Only downside is the amount of parking but that was pretty much it. Clean rooms, and friendly people!! I am definately going back.
Reactie van Angela Rickey op 28 jul 2023
Thank you for choosing to stay with us during your visit to St. Augustine. We are delighted to hear of your positive experience at our property. The mandatory parking fee is imperative to ensuring all paying guests are accommodated with adequate parking space during their stay. With the limited space in the downtown area of St. Augustine, many people attempt to find a free parking solution which impacts our guests. The parking fee covers labor costs for the upkeep and management of our lot. Your feedback is much appreciated and we look forward to seeing you again in the future!

10/10 – Uitstekend

freddy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean place coveniant .
2 nachten verbleven in mei 2024
Reactie van Ce op 20 mei 2024
Thank you so much for your feedback. Please come back and stay again soon.

10/10 – Uitstekend

Amanda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A wonderful stay with friendly staff, great location and walking distance to popular areas. Highly recommend this hotel.
5 nachten verbleven in mei 2024
Reactie van Ce op 20 mei 2024
Thank you so much for your feedback. Please come back and stay again soon.

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and clean place to stay
1 nacht verbleven in mei 2024
Reactie van Ce op 20 mei 2024
Thank you so much for your feedback. Please come back and stay again soon.

10/10 – Uitstekend

yamil

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Excelent service,attention, great hotel,amazing staff.very recomended.
3 nachten verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Dear yamil, We are delighted you had a fulfilling stay at Homewood Suites by Hilton St Augustine San Sebastian. We appreciate your kind words about our staff, their commitment to excellence, and the amenities we offer. We will make sure to pass on your feedback to the entire team, as they work hard to provide every guest with exceptional service. Your recognition of their efforts will surely brighten their day! Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Charles ReedGeneral Manager

8/10 – Goed

Martha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were exceptional, and the accommodations were comfortable and clean. We would definitely stay here again.
2 nachten verbleven in april 2024
Reactie van General Manager op 7 mei 2024
Dear Martha, We are delighted you chose to stay with us at Homewood Suites by Hilton St Augustine San Sebastian. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations and excellent hospitality. It is always a joy to see our guests are excited about returning; we look forward to it!Sincerely,Charles ReedGeneral Manager

6/10 – Redelijk

Zachary

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great. Curtains in room had dark stains on them which is off putting on the cleanliness
2 nachten verbleven in april 2024
Reactie van General Manager op 7 mei 2024
Dear Zachary, Thank you for reviewing our hotel. While we are glad you enjoyed our hospitality, please accept our apologies for not exceeding all of your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversights on their part. We will address this with our team, and we would love another opportunity to ensure your next stay is perfect. We look forward to seeing you again whenever you are in the area.Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was new and clean and an overall nice place to stay. The only issue I have is being charged $25 to self-parking lot. When I arrived, I was under the impression that there was a charge for valet parking only to learn later, after receiving bill, that self-parking is also $25.
1 nacht verbleven in april 2024
Reactie van General Manager op 7 mei 2024
Dear Mark, Thank you for sharing about your stay at Homewood Suites by Hilton St Augustine San Sebastian. We are thrilled to read about your enriching stay and how much you enjoyed our beautiful, well-maintained property. However, we are sorry to learn about your concern regarding the parking charges. All the details regarding parking are available on our website so guests can have this information before booking with us. Thank you once again for your valuable feedback, and we look forward to seeing you soon.Sincerely,Charles ReedGeneral Manager

8/10 – Goed

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean modern hotel. Pleasant staff. Good bed, bad pillows. Very mediocre breakfast.
2 nachten verbleven in mei 2024
Reactie van General Manager op 4 mei 2024
Dear Mark, Thank you for mentioning how impeccable our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work. We also appreciate you letting us know your specific feedback regarding the breakfast and pillows. We will share this with our team. Thank you for staying with us at Homewood Suites by Hilton St Augustine San Sebastian, and we look forward to seeing you soon.Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Mayo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel & staff were excellent. The morning breakfast was great, the room was very clean, the valet parking was a little expensive but was very convenient and most of all it was very close to the historic district
1 nacht verbleven in april 2024

8/10 – Goed

Debbie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location. Walkable to everything. Clean hotel, nice rooms
2 nachten verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Dear Debbie, Thank you for sharing your experience at Homewood Suites by Hilton St. Augustine San Sebastian! We're delighted you enjoyed our convenient location and were impressed with our clean and comfortable rooms. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon!Sincerely,Charles ReedGeneral Manager

8/10 – Goed

jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was clean, quiet and friendly staff. Construction was going on next door but can't hear annoying. I was not informed the $25 a night parking was mandatory, the site said the charge was for covered valet. I probably would have chose a different hotel had I know since I stayed 8 days.
7 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Dear jessica, Thank you for staying at Homewood Suites by Hilton St Augustine San Sebastian! We are thrilled you enjoyed our peaceful environment and friendly service. To ensure the best convenience for our guests, we offer valet parking. We strive to provide competitive pricing for this service, and these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation. We apologize if there was any miscommunication on our part. We appreciate all of your great feedback and hope to welcome you back for a more seamless experience.Sincerely,Charles ReedGeneral Manager

8/10 – Goed

Denis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tres bien
2 nachten verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Dear Denis, We are pleased you found positive aspects during your stay at Homewood Suites by Hilton St Augustine San Sebastian. Your feedback helps us improve. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for an even better experience in the future.Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Aylin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome
4 nachten verbleven in maart 2024
Reactie van Ce op 16 apr 2024
Thank you so much. Come back & see us soon.

10/10 – Uitstekend

Donna, Cape Coral

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property and walking distance to downtown. Only thing to be aware of was the parking charge. Online it said valet was optional but they require you to valet park for an additional $25 dollars a night. Which could add up if you are there for a number of nights.
2 nachten verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Dear Donna, Thank you for choosing to stay at Homewood Suites by Hilton St. Augustine San Sebastian. We are delighted you enjoyed our convenient location near downtown. However, we apologize for any confusion regarding parking charges. Your comments are valuable to us, and we hope to welcome you back for another pleasant stay soon!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

David

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear David, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Homewood Suites by Hilton St Augustine San Sebastian.Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Luz Lucio Moncivais

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful and helpful staff and very nice room. Loved the walk ability to downtown area. Beautiful pool area also.
1 nacht verbleven in april 2024
Reactie van General Manager op 14 apr 2024
Dear Luz Lucio Moncivais, We are thrilled about your wonderful experience at Homewood Suites by Hilton St Augustine San Sebastian. Our team strives to provide exceptional service, and we're delighted you enjoyed your room and our downtown location. It's fantastic to know you also appreciated our beautiful pool area. We look forward to welcoming you back soon!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Felipe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
G
1 nacht verbleven in april 2024
Reactie van General Manager op 13 apr 2024
Dear Felipe, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Homewood Suites by Hilton St Augustine San Sebastian, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Brooke

1 nacht verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Dear Brooke, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Homewood Suites by Hilton St Augustine San Sebastian. We look forward to serving you again in the future.Sincerely,Charles ReedGeneral Manager

8/10 – Goed

Maykol

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me sentí muy bien muy agradecido por la atención el personal de limpieza housekeeping muy bien y valen parking excelentes
2 nachten verbleven in april 2024
Reactie van General Manager op 7 apr 2024
Dear Maykol, Thank you for your kind review of Homewood Suites by Hilton St Augustine San Sebastian! We are glad you felt well taken care of and appreciated our attentive staff. Your feedback means a lot to us. It was a true pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Charles ReedGeneral Manager

4/10 – Matig

Anastasios

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would never believe that I’d pay $400/night from what essentially is a motel… No one helped with our luggage, we arrived around 11pm and I was carrying my 6yo son because he was asleep, and the only person at the reception left me waiting standing like an idiot while she was giving treats to a dog!! Then we went to our room which was spacious but had a hideous bathtub and the ventilation was not working. I really can’t understand how the hospitality industry is getting away with charging these ridiculous amounts per night for such low quality hotels and services…
Reactie van General Manager op 7 apr 2024
Dear Anastasios, We apologize for your disappointing experience at our hotel. Your feedback is important to us, and we regret the issues you encountered during your stay. We strive to provide exceptional service and accommodations, and we fell short of your expectations. Please know that we are addressing these concerns to improve our services. We value your patronage and hope you will consider giving us another chance for a better experience in the future. Thank you for bringing this to our attention.Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Alejandro

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Its a good option, but I really didn’t like that you have to pay 25 us plus tax for the valley parking when is inside the property, you don’t need it! Good beds, good room, small but good kitchen. It’s 10 minutes walking from some historic buildings
1 nacht verbleven in april 2024
Reactie van General Manager op 5 apr 2024
Dear Alejandro, Thank you for your valuable feedback on your recent stay at Homewood Suites by Hilton St. Augustine San Sebastian. We are delighted you enjoyed our comfortable accommodations and convenient location. We're sorry to hear you're not satisfied with the parking fee. Please know that we work hard to offer a fair rate for parking, considering our location and the amenities we provide. We hope to welcome you back soon for another enjoyable stay!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Stacie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close enough on a nice day to walk to everything!
2 nachten verbleven in april 2024
Reactie van General Manager op 5 apr 2024
Dear Stacie, We are delighted you found Homewood Suites by Hilton St. Augustine San Sebastian conveniently located within walking distance to attractions! Our prime location allows guests to explore the charm of St. Augustine easily. Thank you for your kind words, and looking forward to welcoming you back for another enjoyable stay.Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Arthur

1 nacht verbleven in april 2024
Reactie van General Manager op 5 apr 2024
Dear Arthur, We love knowing that you had such a great experience. Thanks for choosing Homewood Suites by Hilton St Augustine San Sebastian, and we hope your next visit with us will be soon!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Rise

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were here just over night on our way to S Carolina. We loved it was dog friendly for our little girl. Also that breakfast was included so we didn’t have to go out. Room was beautiful and clean. I would stay here again; maybe on way back to Florida.
1 nacht verbleven in april 2024
Reactie van General Manager op 4 apr 2024
Dear Rise, We are thrilled you enjoyed your overnight stay at Homewood Suites by Hilton St. Augustine San Sebastian! It's fantastic that you appreciated our dog-friendly policy and included breakfast, making your stay convenient. We are delighted you found your room beautiful and clean. Thank you for your kind words, and it'd be a pleasure to welcome you back on your next journey, perhaps on your way back to Florida!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Mary Ann

Reisde met partner
There is currently construction on a new hotel next door. It’s wasn’t at all disruptive. It’s a 15 minute walk to the historic district. Very convenient as parking is very difficult in that area.
1 nacht verbleven in april 2024
Reactie van General Manager op 4 apr 2024
Dear Mary Ann, We appreciate you taking the time to share your experience at Homewood Suites by Hilton St. Augustine San Sebastian! We are glad that you found our location convenient for exploring the historic district. We apologize for any inconvenience you faced with the parking. Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable visit!Sincerely,Charles ReedGeneral Manager

8/10 – Goed

Kathleen Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Construction on new building in front of this one. Rooms are set up …. Oddly. Small kitchen and utensils available, couch, table then bed - and next to bed, open sink area to toilet and shower. Difficult to not wake partner in the middle of the night - lights glare directly to bed. And no fan in bathroom…..
3 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Kathleen Mary, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Charles ReedGeneral Manager

8/10 – Goed

Marlene

2 nachten verbleven in maart 2024
Reactie van General Manager op 21 apr 2024
Dear Marlene, Thank you for the generous rating of Homewood Suites by Hilton St Augustine San Sebastian. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to St Augustine.Sincerely,Charles ReedGeneral Manager

8/10 – Goed

Michelle

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Construction around the entire hotel
1 nacht verbleven in maart 2024
Reactie van General Manager op 31 mrt 2024
Dear Michelle, Thank you for choosing Homewood Suites by Hilton St Augustine San Sebastian! We apologize for any inconvenience caused by nearby construction. We understand it can be disruptive, and we appreciate your understanding. Your comfort is important to us, and we hope the rest of your stay was enjoyable. We look forward to welcoming you back for a more peaceful experience.Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

nora

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful place, excelente service , clean , breakfast menu no bad , maybe more opciones of food.
1 nacht verbleven in maart 2024
Reactie van General Manager op 31 mrt 2024
Dear nora, Thank you for your kind words about Homewood Suites by Hilton St Augustine San Sebastian! We are delighted you found our hotel beautiful, with excellent service and cleanliness. We are glad you enjoyed the breakfast and appreciate your suggestion for more food options. Your feedback is valuable, and we hope to welcome you back for another wonderful stay soon!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Diane

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location! Loved the wetlands out our window and sailboats parked next to it, walking distance to town.
5 nachten verbleven in maart 2024
Reactie van General Manager op 30 mrt 2024
Dear Diane, We are delighted you enjoyed your stay at Homewood Suites by Hilton St. Augustine San Sebastian and appreciated our picturesque location. It's wonderful to read you found our proximity to town convenient. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Robert

2 nachten verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Dear Robert, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Homewood Suites by Hilton St Augustine San Sebastian.Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Ramiro

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024
Reactie van General Manager op 25 mrt 2024
Dear Ramiro, Thank you for the excellent rating. We are thrilled we met your expectations for a fantastic stay at Homewood Suites by Hilton St Augustine San Sebastian. We hope to have the pleasure of doing so again on your next visit to St. Augustine.Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Betty

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were close to downtown and had a Scooter shuttle for $5 a person to get us to and from places we wanted to visit. Staff was friendly. Pool was closed the first few days of our stay, which was disappointing, but when it was reopened, it was very nice. Room was spacious and comfortable. Very pleased with our stay there
7 nachten verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Betty, We are delighted to hear about your positive experience at Homewood Suites by Hilton St Augustine San Sebastian! It's fantastic that our proximity to downtown and the convenient scooter shuttle enhanced your visit. We appreciate your kind words about our friendly staff and comfortable rooms. While we regret the temporary closure of the pool, we're thrilled it met your expectations upon reopening. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Would stay again!
1 nacht verbleven in maart 2024
Reactie van General Manager op 16 mrt 2024
Dear Monica, We are thrilled you had a great experience at Homewood Suites by Hilton St Augustine San Sebastian! Your satisfaction is our priority, and we're delighted you would choose to stay with us again. Thank you for your positive feedback, and we look forward to welcoming you back for another wonderful stay in the future!Sincerely,Charles ReedGeneral Manager

8/10 – Goed

Rafael, Orlando

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed only for couple of nights, rooms are very spacious, equipped mini kitchen, good breakfast included. Regardless the construction work didn’t see any interference, at less on weekends. Across street there’s a Foxtail coffee shop, and a licor store with great variety and excellent price.
1 nacht verbleven in maart 2024
Reactie van General Manager op 7 mrt 2024
Dear Rafael, Thank you for sharing your experience at Homewood Suites by Hilton St. Augustine San Sebastian! We are delighted you found our spacious rooms, equipped mini kitchen, and breakfast satisfactory. Your feedback is valuable, and we look forward to welcoming you back soon!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Tracey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my favorite property they always take such good care of us.
1 nacht verbleven in maart 2024
Reactie van General Manager op 3 mrt 2024
Dear Tracey, We're thrilled to be your favorite destination! At Homewood Suites by Hilton St. Augustine San Sebastian, providing exceptional care to our guests is our top priority. Your appreciation means the world to us, and we look forward to welcoming you back for more memorable stays. Thank you for choosing to stay with us!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Rachel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just be aware that it is 25$ a night to park, but it is a super convenient area and the hop on hop off trolley stop 12 is right across the bridge!
2 nachten verbleven in februari 2024
Reactie van General Manager op 2 mrt 2024
Dear Rachel, Thank you for your feedback! We're pleased to hear that you found our location convenient and enjoyed the proximity to the hop-on-hop-off trolley stop. We appreciate your input on the parking fee and hope it didn't detract you from your overall experience at Homewood Suites by Hilton St. Augustine San Sebastian. We look forward to welcoming you back for another enjoyable stay!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Walkable to Old Town…pay to park though…
1 nacht verbleven in februari 2024
Reactie van General Manager op 28 feb 2024
Dear Robert, We are glad you found our location convenient for exploring Old Town. While we understand your concern about the parking charge, we believe our prime location and comfortable accommodations make for a worthwhile stay at Homewood Suites by Hilton St. Augustine San Sebastian. We hope you enjoyed exploring St. Augustine and look forward to welcoming you back on your next visit!Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Richard, Maple Grove

Reisde met familie
Room was neat and clean. Staff was friendly and helpful.
2 nachten verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Dear Richard, It was a pleasure having you as our guest at Homewood Suites by Hilton St Augustine San Sebastian, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our clean rooms and friendly service met all your expectations! We look forward to sharing your positive feedback with our team and hope you will revisit the next time you are in the area. Sincerely,Charles ReedGeneral Manager

10/10 – Uitstekend

Raevyn

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and valet is super convenient
2 nachten verbleven in februari 2024
Reactie van General Manager op 21 mrt 2024
Dear Raevyn, Thank you for your feedback regarding your stay at Homewood Suites by Hilton St Augustine San Sebastian! A clean and welcoming environment is essential for a great guest experience, and we are thrilled that our efforts were noticed during your stay. Additionally, we are delighted you found our valet service convenient. We look forward to welcoming you back for another enjoyable stay!Sincerely,Charles ReedGeneral Manager

6/10 – Redelijk

Sharon

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is very nice, but we had little silverware in our room and had to ask for extra toilet paper. No one offered to clean our room even though we didn't have a do not disturb sign on the door. We won't be going back there because of the required valet parking. I assumed that parking would be free because it's free at all of the Homewood Suites hotels, but it's 25 dollars a night plus tax. The valets park the card right around the corner (less than a one minute walk). It's a ripoff.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Gianina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Pedro

2 nachten verbleven in februari 2024
Reactie van General Manager op 21 mrt 2024
Dear Pedro, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Homewood Suites by Hilton St Augustine San Sebastian so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Sincerely,Charles ReedGeneral Manager

8/10 – Goed

frederick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
First thing when I arrive 25.00 parking said onsite parking provided
2 nachten verbleven in februari 2024

6/10 – Redelijk

Susan

Reisde met familie
Negatief: Netheid
Not Old Reliable This Time
I usually love Homewood Suites, but this time was a disappointment. We had a 2 bedroom suite. The bathroom in the back bedroom had soiled incontinence underwear and medical patches sitting in the garbage and at 4:00 am the a/c starting making such a racket, we had to turn it off in order to go back to sleep. When we told front desk the next morning they didn't seem to really care all that much.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Lora

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay far enough away from but close to the old downtown historic area of Saint Augustine
2 nachten verbleven in februari 2024

10/10 – Uitstekend

deborah

Positief: Netheid, personeel en service
Very nice area around someone run down
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Yamila

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
L love the room
1 nacht verbleven in februari 2024