Bezienswaardigheid

Beoordelingen van Ocean Sands Beach Boutique Inn - 1 Acre Private Beach

3.5 out of 5

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 242 van 395 beoordelingen" "
Gastenscore: 8 - Goed. 85 van 395 beoordelingen" "
Gastenscore: 6 - Redelijk. 34 van 395 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 395 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 395 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Stephen

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Easy beach access
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 25 mei 2024
Dear Stephen,Thank you for your feedback! We're glad you enjoyed access to our own one acre private beach, We hope you had a wonderful time and look forward to welcoming you back in the future.Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

8/10 – Goed

Christoph

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Liebes Hotelteam, vielen Dank für den schönen und erholsamen Aufenthalt. Wir kommen gerne wieder! Viele Grüße C. Alexander Zahn
3 nachten verbleven in mei 2024
Reactie van Hotel Manager op 21 mei 2024
Hallo Christoph,Vielen Dank für Ihren Aufenthalt. Es ist so schön zu sehen, dass wir Ihnen ein erstklassiges Service- und Unterkunftsniveau bieten konnten. Wir würden uns freuen, Sie bei Ihrer nächsten Reise in die Region wiederzusehen. Wenn Sie das nächste Mal direkt buchen, können Sie bessere Angebote und andere Privilegien erhalten.Aufrichtig,HeatherHauptgeschäftsführer

6/10 – Redelijk

Franklin

Reisde met familie
The additional fees this property charges are ridiculous, especially charging more to customers that book through third parties such as Expedia. I would not have found the property if it wasn’t for Expedia. The hotel is trying to be a boutique upscale property, but falls short in several ways. They have a bit of an identity crisis. They need to embrace an upscale and sophisticated atmosphere with a relaxed and cozy vibe. Cleanliness could be better. Everything is in the small details. Shortcuts are taken in some areas, and it’s noticeable. They need to embrace a tropical/Florida vibe with decor, and not take shortcuts with things like patio chairs (arms on backwards), and cheap exterior lighting. The bathroom door appears to have been made by hotel maintenance, and it’s not put on correctly, and the handles are not practical. Have a full length mirror in the room, and have four pillows per bed, not three. Focus on service, and don’t charge or over charge for things like umbrellas and chairs when you’re charging a high service charge/fee. The pool is way too warm. It’s not refreshing at all. The property could also have better breakfast choices with more protein choices and perhaps some fresh cut fruit or fresh berries, etc. They seem to want to do better and be better, but something is hindering it, and it always starts from the top. Some changes in direction could make this property very nice. The beach location is nice, as is the close proximity to downtown St. Augustine.
3 nachten verbleven in mei 2024
Reactie van Hotel Manager op 9 mei 2024
Dear Guest Thank you for the stay at our hotel. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager

10/10 – Uitstekend

Whitney

Reisde met een groep, Reisde met huisdieren, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely and perfect every time.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 30 apr 2024
Dear Whitney,Thank you for your glowing feedback. We're thrilled to hear that you consistently enjoy your stays with us! Your kind words mean a lot to us, and we're grateful for your continued support. Providing a lovely and perfect experience for our guests is always our goal, and we're delighted to have achieved that for you. We wait to welcome you back for another wonderful visit!Sincerely, Hotel Manager

6/10 – Redelijk

Daniel

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The place is not on the beach, but across the street. The view is of the road or the parking lot. The staff and service are good, but the facility itself and the location are not that great.
4 nachten verbleven in april 2024
Reactie van Hotel Manager op 28 apr 2024
Dear Daniel,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

8/10 – Goed

Holley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super nice people with lots of nice extra touches like warm cookies and free sunscreen. Great location by the beautiful beach!
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 20 apr 2024
Dear Holley,Thank you for sharing your wonderful experience with us! We are thrilled that you enjoyed our warm hospitality and appreciated the extra touches like warm cookies and complimentary sunscreen. We strive to make our guests feel welcome and cared for.Our location with our own one acre private beach is indeed a highlight, and we're delighted that you were able to take advantage of this during your stay.We look forward to welcoming you back for another memorable visit. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

Barb and Mike

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
View of the ocean was wonderful. We sat on our little balcony/ porch and enjoyed the morning sun. Swimming pool was maintained at 90 degrees! Warm cookies each evening at 5PM. Nice breakfast including waffles, bacon, sausages, eggs. Breads. Juices. Coffees. Lovely.
4 nachten verbleven in april 2024
Reactie van Hotel Manager op 11 apr 2024
Hello Barb & Mike,Thank you for your wonderful review! We are delighted to hear that you enjoyed the beautiful ocean view from your balcony and the warm swimming pool during your stay with us. It's great to know that you appreciated our evening treats of warm cookies and our delicious breakfast offerings.We strive to provide a memorable experience for all our guests, and we are thrilled that you had such a pleasant and enjoyable time with us. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay by the ocean! Next time booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

Tommy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff was super friendly and helpful. The one acre private beach right across the street was great! Room was very clean the heated pool was an extra bonus. We very much enjoyed our stay. We will definitely stay again
3 nachten verbleven in april 2024
Reactie van Hotel Manager op 8 apr 2024
Dear Tommy,Thank you for your wonderful review! We are delighted to hear that you had a great experience at our hotel. It's fantastic that you enjoyed our friendly staff, private beach, clean rooms, and heated pool.We look forward to welcoming you back again. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

stephen

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Unique location near the ocean
3 nachten verbleven in april 2024
Reactie van Hotel Manager op 5 apr 2024
Dear stephen, Thank you for your stay at our hotel. I’m pleased that our hotel served as a perfect location to accommodate your needs. Thanks for choosing us for your stay and we look forward to seeing you on your next visit. Sincerely,Hotel Manager

8/10 – Goed

Terrence

Reisde met partner
Positief: Netheid, personeel en service
Very gracious staff; nice, warm small pool; great private beach area; good variety of breakfast choices
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 5 apr 2024
Dear Terrence,Thank you for the stay at our hotel. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again SincerelyHotel Manager

8/10 – Goed

Susan

Negatief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 3 apr 2024
Dear Susan, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

8/10 – Goed

Philip

Beach was beautiful. Most of the staff were friendly and accommodating. Breakfast was just enough.
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 2 apr 2024
Hello Philip,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the beautiful beach and found most of our staff to be friendly and accommodating.It's great to know that our breakfast offerings were to your satisfaction. We strive to provide just the right amount to start your day on a positive note.We appreciate your kind words and hope to welcome you back for another enjoyable stay by the beach.Next time booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

8/10 – Goed

nancy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very expensive. No view of river or beach but lots of traffic noise. Could have stayed downtown St Augustine in luxury hotel for similar cost.
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 26 mrt 2024
Dear nancy,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

10/10 – Uitstekend

Pam

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property is outside of the tourist attractions. It makes it very quiet. The private beach was beautiful. The trolley to pick you up and take you to the historic area was very convenient. We enjoyed our stay and would choose it again
2 nachten verbleven in maart 2024
Reactie van Hotel Manager. op 23 mrt 2024
Dear Guest,Thank you for sharing your experience. We are glad to hear that you enjoyed your stay at our property. Our goal and aim is to make your next visit with us overwhelmingly positive. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Being right across from the Beach and havionf that view from the second floor was great!
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 18 mrt 2024
Hello James,We're thrilled to hear that you enjoyed the beachfront location and the breathtaking view from our second floor. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay soon.Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

6/10 – Redelijk

Sara

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Negatief: Personeel en service
When we first arrived at 2:30pm to check in- the lady at the desk stated to everyone that the cleaning lady didn’t have the room ready and we would have to wait. Then another staff person who didn’t greet anyone was very “like get this transaction done” really didn’t explain anything, had to rely on text messages for information. The painting were pretty cool all over the place of the local area, crossing the street to the beach was very close and very dangerous with kids and dogs. There is a very steep sand dune to cross to get to the beach as the walkway bridge was not available. The beach was great! Great sunset view, pool looks clean! Inside the desk area and coffee area is very small. Cookies and popcorn at 5 pm. Also the TV wasn’t working, had to have the staff come up and program the TV took already 30 mins to get that done. The floor to the hotel room was nasty, the beds were very high off the ground they were comfortable and the AC unit froze everyone sleeping on one side and the others in the room were hot. The bathroom door is a wooden door that does not lock. The balcony was small but fit everyone to watch the sunset. That was very pretty. For the price, it was average! For the views and convenience of being right on the beach, it was worth it. $75 per pet! They do not acknowledge emotional support animals. They also charge a $69 resort parking fee. The pet station was not maintained, can was full. The breakfast the next morning was decent. Yogurt/eggs/B&G.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 17 mrt 2024
Dear Sara,Thank you for sharing your detailed feedback regarding your recent stay with us. We appreciate your candid comments as they help us identify areas for improvement and enhance the overall guest experience.We apologize for the inconvenience you experienced during check-in and the lack of communication from our staff. Rest assured, we will address this issue internally to ensure better service for future guests.It's wonderful to hear that you enjoyed the local artwork and the proximity to the beach despite the challenges with access. We will certainly take your feedback into consideration for improvements.Regarding the room conditions, we apologize for the cleanliness issues and the inconvenience with the TV and AC unit. Your concerns will be addressed with our housekeeping and maintenance teams promptly.We appreciate your understanding of our pet policy and resort parking fee. Your feedback regarding the pet station and breakfast offerings will be shared with the appropriate departments for further review and improvement.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, General Manager

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
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1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 5 mrt 2024
Dear Richard, Thanks so much for your 5 stars ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.

10/10 – Uitstekend

colleen, Canton

Reisde met familie
Positief: Voorzieningen
We enjoyed our stay very much. Great location and very comfortable beds. Well stocked bathroom which was clean and large. All staff were friendly and welcoming. We’ll definitely be coming back here.
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 29 feb 2024
Dear Colleen,We're thrilled to hear that you enjoyed your stay with us! Providing a comfortable and welcoming experience is our top priority, and we're delighted that our location, comfortable beds, well-stocked and clean bathroom, and friendly staff contributed to your satisfaction. We can't wait to welcome you back on your next visit! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

8/10 – Goed

Susan

2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 27 feb 2024
Dear Susan, Thanks so much for your 8 out of 10 ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.

2/10 – Ontzettend slecht

Holly

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
WILL NOT RETURN UNTIL INDER NEW OWNERSHIP
1 nacht verbleven in februari 2024
Reactie van Heather Sweet op 26 feb 2024
Hello, Our hotel is under new ownership. If you are looking for a 89 room, you will have to try the Super 8 Motel. Yes. We serve a fabulous complimentary hot breakfast buffet daily. The offerings have been upgraded to include Scrambled Eggs, Bacon, Sausage, Boiled Eggs, Make your own Fresh Waffles, assorted Yogurt, Assorted Bagels, Assorted toast including Raisin Breads, English Muffins, Assorted Muffins, Peaches in a cup, Southern Style Grits, Assorted cereals including the ever popular Cinnamon Toast Crunch, Philadelphia Cream Cheese, Oatmeal, Chopped walnuts, Sliced Almonds, Dried Dates, Marshmallows, Chocolate Chips, Shredded Coconuts, Raisins, Whipped Cream, Assorted Fruit Cups, 2% Milk, Premium Coffees including Decaf, and even Sugar Free Syrup for all the diabetics that come to enjoy our fabulous little boutique inn. Additionally, we have our famous complimentary 24 Starbucks Coffee Bar in the lobby for all guests to enjoy!

10/10 – Uitstekend

Jami

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We checked in really late early morning of 25 February and were welcomed by the friendliest staff members. The hotel was conveniently located across the street from an amazing beach. We were offered late check out with a reasonable fee. All of the staff members we came in contact with, Silese, DJ and Sharon went out of their way to make us feel welcomed and comfortable and make our stay enjoyable. We look forward to returning one day soon.
1 nacht verbleven in februari 2024
Reactie van Heather Sweet op 26 feb 2024
Thank you for your kind and honest words. The staff mentioned within your review will receive bonuses. Yes. We serve a fabulous complimentary hot breakfast buffet daily. The offerings have been upgraded to include Scrambled Eggs, Bacon, Sausage, Boiled Eggs, Make your own Fresh Waffles, assorted Yogurt, Assorted Bagels, Assorted toast including Raisin Breads, English Muffins, Assorted Muffins, Peaches in a cup, Southern Style Grits, Assorted cereals including the ever popular Cinnamon Toast Crunch, Philadelphia Cream Cheese, Oatmeal, Chopped walnuts, Sliced Almonds, Dried Dates, Marshmallows, Chocolate Chips, Shredded Coconuts, Raisins, Whipped Cream, Assorted Fruit Cups, 2% Milk, Premium Coffees including Decaf, and even Sugar Free Syrup for all the diabetics that come to enjoy our fabulous little boutique inn. Additionally, we have our famous complimentary 24 Starbucks Coffee Bar in the lobby for all guests to enjoy. We look forward to serving you once again soon! Safe & Happy Travels!

10/10 – Uitstekend

Marsha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property very nice and clean. Surrounding area very quiet. Nice private beach. Nothing not to like.
2 nachten verbleven in februari 2024
Reactie van Hotel Manager. op 24 feb 2024
Dear Marsha,Thank you for your positive review! We are delighted to hear that you found your room to be clean, enjoyed the location, and had a quiet stay. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

10/10 – Uitstekend

Paula

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 21 feb 2024
Dear Paula,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.SincerelyHotel Manager

10/10 – Uitstekend

Anthony

1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 20 mrt 2024
Hello Anthony,We're thrilled to hear that you enjoyed your stay with us! Providing a comfortable and welcoming experience is our top priority, and we're delighted that our location, comfortable beds, well-stocked and clean bathroom, and friendly staff contributed to your satisfaction. We can't wait to welcome you back on your next visit! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

10/10 – Uitstekend

Morayma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good rest
Quiet very comfortable mattress and pillows good nights rest
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 19 feb 2024
Dear Moryama,Thank you for your feedback! We're glad to hear that you enjoyed the beautiful walk area surrounding our property. Providing a pleasant environment for our guests to explore and enjoy is important to us, and we're delighted that you appreciated it. We hope to have the opportunity to welcome you back for another enjoyable stay in the future! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

8/10 – Goed

Gilles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right on the beach, in a quiet area and in close proximity to St Augustine old town.
6 nachten verbleven in februari 2024
Reactie van Hotel Manager op 18 feb 2024
Dear Gilles,Thank you for your feedback! We're glad to hear that you enjoyed your stay with us Providing a pleasant environment for our guests to explore and enjoy is important to us, and we're delighted that you appreciated it. We hope to have the opportunity to welcome you back for another enjoyable stay in the future! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Absolutely amazing! So close to the beach, the breakfast is like no other. Everything was perfect. The room was very clean. Definitely exceeded my expectations.
Reactie van Hotel Manager op 17 feb 2024
Hello Anthony,Thank you for your kind words! We're delighted to hear that you found our hotel to be very nice, with a great location and exceptional staff. Your positive feedback means the world to us, and we look forward to welcoming you back on your next visit. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay at the end of our trip
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 17 feb 2024
Hello Gregory,Thank you for your fantastic review! We're thrilled to hear that you had an awesome experience with us. It's wonderful to know that you found our rooms clean and our front desk team helpful. Providing exceptional service is our priority, and your positive feedback is truly appreciated.We look forward to hosting you again in the future. If there's anything specific you love or any suggestions you have, feel free to share. Your satisfaction is our utmost reward!Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

Jane

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place. Cookies and popcorn were a nice amenity.
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 14 feb 2024
Dear Jane,Thank you for your positive feedback! We're delighted to hear that you enjoyed the cookies and popcorn provided during your stay. We strive to make our guest's experiences as pleasant as possible, and we're glad this small touch added to your enjoyment. We hope to welcome you back soon for another pleasant stay. Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

10/10 – Uitstekend

Joyce

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place , the only thing I didn’t like was my room wasn’t cleaned up Between our days there. Trash wasn’t removed. Staff was very pleasant and the free breakfast and night snack was great .
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 17 feb 2024
Hello Joyce,Thank you for the stay and the nice comments.We're delighted to read that you enjoyed the stay. We truly work hard to ensure our guests have an enjoyable time with us. Our staff will be especially thrilled to hear your kind words. We appreciate your patronage and hope to welcome you back on your next trip here. Please book directly through our website and enjoy late check-in or early check-out and free parking. Warm Regards, Heather General Manager.

6/10 – Redelijk

Lori, Reunion

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Receptionist could be more friendly
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 13 feb 2024
Dear Lori,I would like to apologize for failing to match your expectations. Your satisfaction is important to us. We will be using the feedback you provided to make improvements to ensure an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we get a chance to provide you with a superior stay.Sincerely,Hotel Manager

10/10 – Uitstekend

Jose

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Beatiful walk area
Reactie van Hotel Manager op 12 feb 2024
Dear Jose,Thank you for your feedback! We're glad to hear that you enjoyed the beautiful walk area surrounding our property. Providing a pleasant environment for our guests to explore and enjoy is important to us, and we're delighted that you appreciated it. We hope to have the opportunity to welcome you back for another enjoyable stay in the future! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

4/10 – Matig

Breanna

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible experience. Our sheets were dirty (I took pictures of them), the carpet was stinky and disgusting. To make it even worse, people were yelling at midnight in front of the reception desk and we could hear everything from our room. The receptionist said he could change us room for $75,00 USD MORE! What? He didn’t care at all the people yelling at that time at all. The place is extremely expensive. Don’t waste your money here, go to a better place.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 13 feb 2024
Dear Breanna,On behalf of our entire team, I would like to apologize for the trouble. This is an unusual incidence. We will investigate this with the concerned department. Actions will be taken for the lapses so that it never repeat in the future. I request your understanding and consideration for visit.Sincerely,Hotel Manager

8/10 – Goed

Christine

Reisde met partner
Positief: Netheid, personeel en service
What i didn’t appreciate was learning that because I booked through Expedia I wouldn’t get free parking! Very frustrating, especially bc the only way I could book online was through Expedia. Should I fault Expedia? The hotel management? Don’t know, but it will change my hotel booking in the future! That was a very expensive fee!!! Re-read my last 2 sentences please!!! Very poor communication, very poor business practice!
2 nachten verbleven in februari 2024
Reactie van HEATHER SWEET op 14 feb 2024
Dear Guest, There are several options to avoid paying the parking fee which include reserving our complimentary parking package. Next time, All you have to do is look around a few extra minutes. Just type our hotel name along with free parking and you will be able to enjoy many added perks such as Complimentary Parking, Complimentary Early Check-In, Complimentary Late Check-Out, Complimentary Long Distance Calls, Complimentary Sleep In Style Late Breakfast Buffet, and even Popcorn & Cookies every evening. Always remember that we are here 24 hours a day for all of your needs and desires. We look forward to serving you once again in the near future. Sincerely, Heather Sweet

10/10 – Uitstekend

Debra

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very welcoming front desk at 5pm you can get fresh hot cookies and popcorn. The added breakfast was very good bacon, eggs bisquuts and gravy. Can dine in the privacy of your room. Quick drive away can see the sites in old st Augustine. An enjoyable stay
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 7 feb 2024
Dear Debra,Thank you for your positive review! We're thrilled to hear that you enjoyed our welcoming front desk service and the complimentary fresh hot cookies and popcorn. It's fantastic to know that you found our breakfast offerings to be very good and that you appreciated the option to dine in the privacy of your room. We're also glad that our location allowed for a quick drive to see the sites in old St. Augustine. We're delighted that you had an enjoyable stay overall, and we look forward to welcoming you back for another great experience! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

8/10 – Goed

Jose

Positief: Netheid, personeel en service
Beautiful view
2 nachten verbleven in februari 2024
Reactie van Hotel Manager op 5 feb 2024
Dear Jose,Thank you for your review! We're delighted to hear that you enjoyed the beautiful view during your stay. Our team takes great pride in providing guests with memorable experiences, and we're thrilled that the stunning scenery added to your overall enjoyment. We hope to welcome you back soon for another unforgettable stay! Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

Beverley

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved it. 😍
Was awesome. Nice clean rooms, helpful front desk.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 4 feb 2024
Hello Beverly,Thank you for your fantastic review! We're thrilled to hear that you had an awesome experience with us. It's wonderful to know that you found our rooms clean and our front desk team helpful. Providing exceptional service is our priority, and your positive feedback is truly appreciated.We look forward to hosting you again in the future. If there's anything specific you love or any suggestions you have, feel free to share. Your satisfaction is our utmost reward!Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

6/10 – Redelijk

Robert

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 4 feb 2024
Dear Robert,Thank you for your stay and the feedback with six stars.From an improvement point of view, we look for specific experience sharing.Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Hotel Manager op 2 feb 2024
Dear Maria,Thank you for your incredible ten-star rating! We are thrilled to have exceeded your expectations and provided you with an exceptional hotel experience. Your kind rating motivate us to continue delivering top-notch service and creating unforgettable memories for our guests. We look forward to welcoming you back for another perfect stay! Next time, booking directly can give you better deals and other privileges.Sincerely, Heather General Manager

10/10 – Uitstekend

CHARLES, PLYMOUTH

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location near the beach!
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 1 feb 2024
Dear CHARLES,Thank you for your glowing review! We're thrilled to hear you enjoyed our hotel's fantastic location near the beach. We strive to provide a memorable experience for our guests, and it's wonderful to know we hit the mark for you. We look forward to welcoming you back for another beachside getaway! Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

FELIX

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buenas
2 nachten verbleven in januari 2024
Reactie van Hotel Manager op 1 feb 2024
Dear FELIX,We appreciate your kind words! It's delightful to learn that you had a very good experience at our hotel. Your satisfaction is our top priority, and we're grateful for your positive feedback. We look forward to hosting you again soon for another enjoyable stay. Safe travels! Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

Lynne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Either side is wonderful!
Loved this place! Although the beach side was great with an ocean view, we also stayed on the garden side and actually enjoyed that more. Sun in the afternoon, a more of a sense of community.
Sunrise on our last day
3 nachten verbleven in januari 2024
Reactie van Hotel Manager op 30 jan 2024
Dear Lynne,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you loved your stay at our hotel.It's fantastic to know that you enjoyed both the beach side with its stunning ocean view and the garden side, finding a unique charm and a sense of community. Your appreciation for the afternoon sun and the atmosphere on the garden side is truly rewarding for us.We strive to create a diverse and enjoyable experience for all our guests, and it's delightful to hear that we succeeded in providing you with a memorable stay.We look forward to welcoming you back to our hotel in the future. Thank you for choosing us for your getaway!Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

1

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the stay, very professional and included extra amenities you don’t find in other hotels. Check out Agent Silesia very efficient and friendly. Will definitely stay again. MM 27January24
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 29 jan 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you loved your stay and found our team, especially Agent Silesia, to be efficient and friendly. We're thrilled to have exceeded your expectations with our professional service and extra amenities.We look forward to welcoming you back on your next visit. If there's anything specific you'd like for your next stay, please feel free to let us know. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

8/10 – Goed

susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very “beachy”- who needs a Hyatt! Loved the view, quiet beach, breakfast and outdoor barbecue and fire pit. Thank you to Silese, Nick and Dawna for your attention. We’ll be back next year😎 SM 1/27 from Ca!
5 nachten verbleven in januari 2024
Reactie van Hotel Manager op 29 jan 2024
Hello Susan,Thank you for your fantastic review! We're thrilled to hear that you enjoyed the "beachy" vibe, the view, the quiet beach, and the breakfast. It's wonderful to know that our outdoor barbecue and fire pit added to your experience.We'll be sure to pass along your appreciation to Silese, Nick, and Dawna for their attentive service. We're honored to have earned your loyalty, and we can't wait to welcome you back next year!If there's anything specific you'd like for your next stay, please feel free to let us know. Next time, booking directly can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable, quaint and quiet - what more can you ask for? Great, comfortable beds - got it! Private beach - got it! Bar-b-q and fire pit - got it! Salt pool - got it! Free breakfast - got it! Pleasant, professional staff - got it! We'll be back!
2 nachten verbleven in januari 2024
Reactie van Hotel Manager op 27 jan 2024
Dear Robert,Thank you for your wonderful review! We're delighted to hear that you found our hotel comfortable, quaint, and quiet – meeting all your expectations. It's fantastic that you enjoyed the great beds, private beach, bar-b-q, fire pit, salt pool, and our complimentary breakfast. We're especially pleased that our staff contributed to a pleasant and professional experience.We can't wait to welcome you back for another enjoyable stay!Next time, booking directly can give you better deals and other privileges, or through expedia.Sincerely, Heather General Manager

8/10 – Goed

Samantha

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 27 jan 2024
Hello Samantha,Thank you for the feedback. We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.

8/10 – Goed

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location across the street from the beach, plus a pool, plus free parking! Just a few minutes from St. Augustine downtown area.
3 nachten verbleven in januari 2024
Reactie van Hotel Manager op 27 jan 2024
Dear Jeffrey,Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed our great location, being across the street from the beach, along with the added perks of a pool and free parking. It's wonderful to know that our proximity to St. Augustine's downtown area added to the convenience of your stay. We hope to welcome you back for another enjoyable visit.Next time, booking directly can give you better deals and other privileges. Sincerely, Heather, General Manager

10/10 – Uitstekend

Mavis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 22 jan 2024
Hello Mavis,Thank you so much for your wonderful feedback! We're delighted to hear that you found everything clean and comfortable during your stay. It's great to know that our location met your expectations, allowing you to experience the beach's sights and sounds. We appreciate your positive rating and look forward to welcoming you back in the future. Next time, try booking directly, which can give you better deals and other privileges. Sincerely, Heather General Manager

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel stay
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 20 jan 2024
Dear Pamela,Thank you for choosing to stay at our hotel and for providing us with your valuable feedback. We are delighted to hear that we were able to meet your expectations during your stay. Our team is dedicated to ensuring total guest satisfaction, and it is always rewarding to receive positive reviews from our guests. We appreciate your recommendation and look forward to serving you again in the future.Sincerely, Heather General Manager

6/10 – Redelijk

Sharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not what was expected
The hotel is not what I expected from the pictures and reviews. There was nothing walkable around the area. Breakfast was awful, but the staff were nice. They made it seem like this was a good place to stay. Too expensive for this hotel
2 nachten verbleven in januari 2024
Reactie van Heather Sweet op 15 jan 2024
Hello,Thank You very much for your input. Our hotel is not advertised to be next to the busy attractions or next to the airport. We are a quaint little hotel that is peacefully located next to the beach. Fresh air is why most guests choose our hotel.The Oceanview rooms are usually reserved in advance, since they are very popular. We have rigorous deep cleaning schedule and preventative maintenance schedule to ensure our hotel remains "Ultra Clean" Certified. The beach rentals are high end teal wood chairs and umbrellas. We do have complimentary beach toys available outside in the beach cabana style storage by the front entrance. Our daily breakfast offerings have recently been upgraded to include Boiled Eggs, Make your own Fresh Waffles, assorted Yogurt, Assorted Bagels, Assorted toast including Raisin Breads, English Muffins, Assorted Muffins, Peaches in a cup, Southern Style Grits, Assorted cereals including the ever popular Cinnamon Toast Crunch, Philadelphia Cream Cheese, Oatmeal, Chopped walnuts, Sliced Almonds, Marshmallows, Chocolate Chips, Shredded Coconuts, Raisins, Whipped Cream, Assorted Fruit Cups, 2% Milk, Premium Coffees including Decaf, and Sugar Free Syrup.