I never leave reviews, but wanted to add something for anyone who's like me and debates over a booking for way too long based on the 3 negative reviews, even when the other 97 are positive. If you're considering booking here, just do it! The location couldn't be more convenient for walking around downtown St. Augustine. I felt safe outside alone at night, especially since it's so close to the well-lit and populated Lightner Museum. The building is 130 years old, which I loved because I enjoy the character of old buildings, but go in to it with those expectations and don't book if you're looking for a shiny and new hotel-like experience. The parking was a struggle, but that's due to work going on in a nearby property and the staff were very helpful with assisting in any challenges. That brings me to the biggest reason I would recommend staying here - the people! The staff was kind, welcoming and accommodating, and the guests created such a nice culture where everyone greeted each other and would get to know strangers over breakfast. Would love to stay here again and would recommend it to friends anytime!