Terras

Beoordelingen van voco St. Augustine Historic Area, an IHG Hotel

3.5 out of 5
voco St. Augustine Historic Area, an IHG Hotel
215 Anastasia Blvd, St. Augustine, FL

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 548 van 829 beoordelingen" "
Gastenscore: 8 - Goed. 177 van 829 beoordelingen" "
Gastenscore: 6 - Redelijk. 63 van 829 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 829 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 829 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Janice

Reisde met partner
Positief: Netheid, personeel en service
The staff were very nice. The property was a good value and a nice location. Short walk over the bridge to the historic area. Felt safe walking at night. The only real issue is the noise. You can hear street traffic and voices all night. We did not complain to staff because they have no control over the street traffic and noise. I did use a white noise app and that was helpful. Overall nice stay.
2 nachten verbleven in mei 2024
Reactie van Customer Service op 20 mei 2024
Janice, thank you for sharing your thoughts. It is great to hear that you found the location convenient and felt safe walking in the area. The team members will be pleased to know you appreciated their service. We understand your concern about the noise and appreciate your understanding that some factors are beyond control. It is good to know that you found a solution with the white noise app. We hope to have the opportunity to serve you again in the future.

4/10 – Matig

Deborah

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Gregory

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super friendly staff and easy access location.
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Gregory, we're delighted to hear that you enjoyed the convenient location of voco St. Augustine - Historic Area, an IHG Hotel, and found our team members exceptionally welcoming. We thank you for choosing us and hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

NICOLE D

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!! Thank you!
2 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Nicole, it's truly heartening to hear about your great stay at voco St. Augustine - Historic Area, an IHG Hotel. Your kind appreciation means a lot to us. We look forward to welcoming you back for another memorable visit in the future.

10/10 – Uitstekend

Leonella

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buena mi estancia en este hotel, es bonito y cómodo.. la piscina es un poco pequeña pero de resto todo bien
2 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Leonella, es un placer saber que su estadía en voco St. Augustine - Historic Area, an IHG Hotel fue placentera y cómoda. Nos alegra que haya disfrutado de nuestras comodidades, a pesar de su observación sobre la piscina. Considerándolo todo, estamos encantados de que haya pasado un buen rato y esperamos darle la bienvenida nuevamente en el futuro. Gracias por elegir nuestro hotel.

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Kathleen, it's fantastic to hear that your experience at voco St. Augustine - Historic Area, an IHG Hotel lived up to your expectations! We appreciate you taking the time to leave a rating and we hope to welcome you back in the future. Safe travels!

10/10 – Uitstekend

Stacia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great.
1 nacht verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Stacia, it's wonderful to hear you enjoyed your stay at voco St. Augustine - Historic Area, an IHG Hotel. Thank you for taking a moment to share your positive experience with us. We hope to have the pleasure of your company again in the future.

10/10 – Uitstekend

Voline

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay at Voco hotel.The check in process was smooth,our room was ready for us even though we got there earlier than the check in time.Our room was spotless,the bathroom was clean and the beds were super comfortable.There was tons of space to move around in our double queen size room and plenty of storage.The pool area was beautiful,there were cabanas to sit and relax as you enjoy the evening sunset.The pool was heated, which was a huge plus! We did not get to enjoy the tastefully designed bar area,we hope to do so on our next visit. We will definitely stay here on our next visit to St.Augustine!
2 nachten verbleven in maart 2024
Reactie van Customer Service op 5 apr 2024
Voline, your experience at voco St. Augustine - Historic Area, an IHG Hotel truly warms our hearts! We're thrilled that the seamless check-in, immaculate room, and extra-comfortable beds exceeded your expectations. The ample space and plentiful storage in your double queen room are indeed designed for maximum comfort. It's delightful to hear that you loved our attractive pool area along with its cozy cabanas and heated pool. We're excited for you to experience our bar during your next visit. Your future return means a lot to us!

10/10 – Uitstekend

Kathy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s an small property in a great location. You can walk across the Lions Bridge into Historic St. Augustine or be close to beaches on the island. The rooms were nice and well appointed with very comfortable beds. The bathroom was fine, but the hardware wasn’t aging too well. The staff was very kind and helpful.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Kathy, thank you for sharing your positive experience at voco St. Augustine - Historic Area, an IHG Hotel. We're delighted you appreciated the prime location, hospitable team members, and comfortable rooms. We noted your remarks about the bathroom hardware and assure you that your comfort and satisfaction are our top priorities. We look forward to welcoming you back on your next visit to the area.

10/10 – Uitstekend

Mande'-kan

1 nacht verbleven in januari 2024
Reactie van Customer Service op 24 mrt 2024
Mande'-kan, it's fantastic to hear that you had an excellent stay at voco St. Augustine - Historic Area, an IHG Hotel. We extend our sincerest gratitude for your top rating and hope to see you again for another remarkable experience.

6/10 – Redelijk

Jessica

Reisde met familie
Positief: Personeel en service, voorzieningen
Hotel is very nice, comfy beds and location good to downtown St Augustine. Only downfall is we arrived late 9pm after all day travel and were given a room right next to lobby and directly next to kitchen. Banging started 6:30am (on day light savings so really 5:30am) which woke us up then when breakfast started 7:00am it got loud. Would recommend hotel just request a room away from kitchen/lobby
1 nacht verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Jessica, we're pleased to hear you appreciated our comfortable beds and prime location. However, it's regrettable that the noise from early morning activities disturbed your rest. Your feedback is important and will aid us in making improvements for the future. We hope to have a chance to provide a more peaceful stay during your next visit to St. Augustine.

8/10 – Goed

Alan

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Our stay, here was uneventful, which is good. However, there were no straws to stir your morning coffee, however, the coffee was excellent. The shower door leaves something to be desired, only half a door. Our key cards to our room were turned off a day early so we had to go down to the desk and get new ones.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Alan, it's lovely to hear your stay at voco St. Augustine - Historic Area, an IHG Hotel went smoothly on most fronts. We're delighted you enjoyed our coffee! We've taken note of your comments regarding the stirrers and bathroom fixtures and will aim to improve. Regarding the premature deactivation of your room keys, we apologize for the inconvenience. We appreciate your feedback and look forward to welcoming you back for an even better experience.

8/10 – Goed

Melody

1 nacht verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Melody, thank you for your rating. We're thrilled to know your stay at voco St. Augustine - Historic Area, an IHG Hotel was satisfactory. We constantly strive to elevate our service and your rating is appreciated. We hope to welcome you back on your next visit.

8/10 – Goed

Kelly

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The hotel was great and very convenient to all the areas we wanted to check out! The only complaint I had was that our room was covered in ants! When we woke up our beds and nightstand were surrounded by ants. I let the front desk know and they said they’d take care of the issue but that didn’t help us on our trip. Other than that though the hotel was great.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 4 mrt 2024
Kelly, it's wonderful to hear that you enjoyed the prime location of voco St. Augustine - Historic Area, an IHG Hotel and that you found it beneficial for your outings. We're sorry about the unexpected guest that you had to deal with in your room. This is certainly not the standard of experience we aim to provide, and we appreciate you bringing it to our team members' attention. Your feedback will help us take the necessary measures to improve. We hope to have you back in the future so we can provide you with the seamless stay you deserve.

6/10 – Redelijk

Nathalie

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Customer Service op 3 mrt 2024
Nathalie, your feedback is appreciated. It’s disheartening to know we didn’t completely meet your expectations during your stay. Maintenance of our guest satisfaction standards is our top priority. We would be grateful for another opportunity to provide an enhanced experience in the future.

10/10 – Uitstekend

Makenzie

1 nacht verbleven in februari 2024
Reactie van Customer Service op 27 feb 2024
Makenzie, we're absolutely thrilled to see your top rating for voco St. Augustine - Historic Area, an IHG Hotel. We take such feedback as a testament of dedication and hard work put forth by our colleagues in ensuring a memorable experience to our revered guests. We're looking forward to welcoming you back in the near future for another exceptional stay.

10/10 – Uitstekend

Hernan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service, clean and cozy hotel.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Hernan, thank you for your kind words. It's wonderful to hear that the customer service at voco St. Augustine - Historic Area, an IHG Hotel made a positive impact on your stay. Your mention of our clean and inviting environment is also much appreciated. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Ricardo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A hidden treasure
Great location. Great attention from beginning to the end: special mention for the receptionist. Wonderful place.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Ricardo, we're thrilled to hear that you enjoyed your stay at voco St. Augustine - Historic Area, an IHG Hotel. It's especially pleasing to know that our receptionist made a positive impact on your visit. We appreciate your kind words and look forward to welcoming you back. Safe travels!

10/10 – Uitstekend

Christy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Location and hotel were great!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 25 feb 2024
Christy, it's wonderful to hear how much you enjoyed your stay at voco St. Augustine - Historic Area, an IHG Hotel, especially recognizing our prime location. We're thrilled you had a great time and look forward to welcoming you back in the future.

10/10 – Uitstekend

Liana

1 nacht verbleven in december 2023
Reactie van Customer Service op 26 feb 2024
Liana, thank you for taking the time to rate your recent stay at voco St. Augustine - Historic Area, an IHG Hotel. We're thrilled to know you enjoyed your visit and we sincerely appreciate your positive feedback. Our team here looks forward to serving you again in the future. Safe travels until then!

10/10 – Uitstekend

Gina

I would recommend staying at Voco. Stayed at the Sarasota location as well as the St. Augustine location. Both were great! Breakfast at the st Augustine location was better though!
1 nacht verbleven in februari 2024
Reactie van Customer Service op 22 feb 2024
Gina, it's wonderful to know that you had an enjoyable experience at voco St. Augustine - Historic Area, an IHG Hotel. We are thrilled to hear your recommendations and we appreciate your fondness for both our locations. Your feedback concerning our breakfast options is certainly heartening. We're eagerly awaiting your next visit.

8/10 – Goed

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
15 min walk to the old town, good exercice. Soft mattress but ok overall. Nice espresso coffee machine
2 nachten verbleven in februari 2024
Reactie van Customer Service op 22 feb 2024
Susan, it's excellent to hear that you enjoyed your stay at the voco St. Augustine - Historic Area, an IHG Hotel. We appreciate your feedback about the proximity to the historic town, and we trust our coffee machine added a delightful touch to your mornings. Our team members strive to provide comfortable accommodations, and your comment about the mattress has been noted. We hope to welcome you back soon for another memorable visit.

10/10 – Uitstekend

Kathleen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Staff was great and really liked the location.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
Kathleen, it's wonderful to hear how much you enjoyed your stay at voco St. Augustine - Historic Area, an IHG Hotel. We're glad our team members made a positive impression on you, and that you appreciated our prime location. We hope to welcome you back soon for another pleasant stay.

10/10 – Uitstekend

Jason

3 nachten verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Jason, it's terrific to hear that you had a five-star experience at voco St. Augustine - Historic Area, an IHG Hotel. We appreciate the high rating you gave us and can't wait to have you back. Thank you for choosing us for your stay.

6/10 – Redelijk

Pamela

Reisde met een groep
Positief: Netheid, personeel en service
It was very noise at night. There is a bar next door that seemed to bring a lot of noise. Thin walls. I could hear the neighbors. The pool is very disappointing and not like the pictures.
4 nachten verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
Pamela, thank you for sharing your experience. We regret any disruptions you encountered due to noise and your impression of the leisure facilities was not as expected. We assure you, our aim is always to provide our guests with a delightful and quiet stay. Your observations will be noted for further review. We hope to have the opportunity to serve you better and improve your perception in the future.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean room and bathroom, quaint cool vibe, nice staff, convenient location to amphitheater and historic StAugustine. Comfy bed
1 nacht verbleven in februari 2024
Reactie van Customer Service op 16 feb 2024
Jennifer, we're overjoyed to hear that you had a fantastic experience at voco St. Augustine - Historic Area, an IHG Hotel! It sounds like the cleanliness of our rooms, welcoming atmosphere, convenient location, and comfortable bed made a great impression. We appreciate your kind mention of our team members as well. We're looking forward to welcoming you back on your next visit to the historic St. Augustine area.

10/10 – Uitstekend

Michele

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice modern hotel with beautiful bathrooms
1 nacht verbleven in februari 2024
Reactie van Customer Service op 12 feb 2024
Michele, we appreciate you taking the time to share your positive review. It's delightful to note your kind words about the contemporary style of voco St. Augustine - Historic Area, an IHG Hotel and our well-appointed restrooms. We hope to have you as our guest again in the future.

8/10 – Goed

Jacqueline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet room and comfortable bed
1 nacht verbleven in februari 2024
Reactie van Customer Service op 4 feb 2024
Jacqueline, thank you for your feedback. We're pleased to hear you found your accommodation at voco St. Augustine - Historic Area, an IHG Hotel both quiet and cozy. We hope to see you again soon for another restful experience.

4/10 – Matig

Patricia

Reisde met familie
Negatief: Netheid, personeel en service
Rooms, restaurant need some attention /
The bathtub was awful not only did it drip the whole time it looked awful (see pics) dresser between beds had something splattered on them/ yuck. Shower glass petition is not good when actually taking a shower. Water hits your body and splashes onto the floor beyond the partition . I know they’re going for a boutique look, but these partitions are unpractical. Husband ordered shrimp and grits for breakfast. Menu said they were to have dried tomatoes, bacon and a cheese ( none added) The chef walked by and asked how it was my husband told him about the dish not having what was said on the menu. He replied “ I use my own recipe “ We have stayed here at least 4 times before this last visit. We thought it was really nice, unfortunately it has not been kept up
4 nachten verbleven in januari 2024
Reactie van Customer Service op 3 feb 2024
Patricia, we appreciate your feedback and your continued patronage despite your recent experience. Regarding the bathroom issues, we take note of your comments and are dedicated to improving continually. Concerning your dining experience, we are sorry it didn't meet your expectations. Our culinary team does have a unique approach but the intended ingredients should certainly be included. We're committed to enhancing our standards to ensure your future stays are better.

10/10 – Uitstekend

john

Reisde met huisdieren, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, immaculate rooms, terrific location, couldn't be better.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 31 jan 2024
John, your complimentary observations about the voco St. Augustine - Historic Area, an IHG Hotel are truly appreciated. We're thrilled that our dedicated team members, pristine rooms, and optimal location contributed to an exceptional stay. We invite you to come again for another terrific experience.

8/10 – Goed

LaDonna

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The restaurant was not open and no one mentioned it to us when we checked in. Menus were out but no service. Everyone was pleasant and rooms were good.
4 nachten verbleven in januari 2024
Reactie van Customer Service op 10 mrt 2024
LaDonna, thank you for your feedback. We're really sorry for any confusion regarding the restaurant service at voco St. Augustine - Historic Area, an IHG Hotel. We appreciate your patience and understanding. It's wonderful to hear that you had a good experience with our team members and appreciated our rooms. We look forward to the opportunity to welcome you back again in the future.

10/10 – Uitstekend

Connor

2 nachten verbleven in januari 2024
Reactie van Customer Service op 21 mrt 2024
Connor, thank you for choosing voco St. Augustine - Historic Area, an IHG Hotel for your stay. We're delighted your experience was positive as indicated by your rating. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Judith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel.is very clean and stylish. The front desk staff was welcoming and helpful . The area around hotel is clean and safe .
1 nacht verbleven in januari 2024
Reactie van Customer Service op 28 jan 2024
Judith, it's wonderful to hear that you enjoyed the cleanliness and style of voco St. Augustine - Historic Area, an IHG Hotel. Our team is pleased their welcoming nature and helpfulness stood out during your stay. We're glad the surrounding area felt safe and immaculate to you. We're looking forward to welcoming you back for another delightful visit in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Customer Service op 25 jan 2024
Thank you for choosing voco St. Augustine - Historic Area, an IHG Hotel and providing this wonderful rating. We're delighted to know your stay met expectations and we appreciate your support. We hope to have the pleasure of welcoming you back soon.

10/10 – Uitstekend

Justin

Very clean and quiet nice place the bar is also a plus
2 nachten verbleven in januari 2024
Reactie van Customer Service op 21 jan 2024
Justin, it’s delightful to hear that you enjoyed your stay at voco St. Augustine - Historic Area, an IHG Hotel. Our team prioritizes maintaining a tranquil environment paired with impeccable cleanliness. We're also thrilled you found our on-site bar to be a fantastic bonus. We appreciate your feedback and hope to host you again in the future.

10/10 – Uitstekend

Gladys, HIALEAH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
2 nachten verbleven in januari 2024
Reactie van Customer Service op 20 jan 2024
Gladys, it's wonderful to hear you found voco St. Augustine - Historic Area, an IHG Hotel to be a pleasant venue. We are glad you had an enjoyable stay. Your feedback is much appreciated and we hope to welcome you back soon.

10/10 – Uitstekend

Yanara

1 nacht verbleven in januari 2024
Reactie van Customer Service op 17 jan 2024
Yanara, thank you for your outstanding rating of voco St. Augustine - Historic Area, an IHG Hotel. We are thrilled you had a wonderful stay. We value your feedback and anticipate your return visit.

10/10 – Uitstekend

Elyades

Positief: Voorzieningen
Limpia, acogedora y muy bien cuidada .
1 nacht verbleven in januari 2024
Reactie van Customer Service op 14 jan 2024
Elyades, agradecemos mucho sus amables palabras sobre voco St. Augustine - Historic Area, un hotel IHG. Es alentador saber que encontró nuestro alojamiento limpio, acogedor y bien mantenido. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 – Uitstekend

Maggie

8 nachten verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Maggie, it's wonderful to hear you had a fantastic experience at voco St. Augustine - Historic Area, an IHG Hotel. It's always our goal to provide an exceptional stay for our valued guests, and we're thrilled to know we achieved that with you. Thank you for your high rating - and we hope to welcome you back soon!

8/10 – Goed

CARLOS, ORLANDO

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Carlos, it's great to see your high rating for voco St. Augustine - Historic Area, an IHG Hotel. We hope you had an enjoyable visit and we look forward to welcoming you back on your next trip. Safe travels!

10/10 – Uitstekend

Daven-Roy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room we booked was small, but easy on the eyes. Thoughtful decorative touches made it feel like a nice place to be. Conveniently located within minutes of downtown but without the hustle and bustle. The bed was reasonably comfortable - one of the better hotel beds I've slept in. Staff was nice and welcoming, although our interactions were brief. No complains!
1 nacht verbleven in januari 2024
Reactie van Customer Service op 13 jan 2024
Daven-Roy, it's wonderful to hear that you appreciated the aesthetic of your accommodations at voco St. Augustine - Historic Area, an IHG Hotel. We're thrilled that our prime location provided the balance between convenience and tranquility. It's heartening to know that you had a comfortable sleep and found our team members welcoming and pleasant. Thank you for choosing our hotel. We look forward to hosting your next stay.

10/10 – Uitstekend

Charles

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Customer Service op 4 jan 2024
Charles, thank you for your fantastic rating. The voco St. Augustine - Historic Area team is thrilled to know that you enjoyed your stay. We hope to have the pleasure of welcoming you back in the future.

10/10 – Uitstekend

Marcos, miami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Customer Service op 31 jan 2024
Marcos, it's great to see a perfect score from you! It seems voco St. Augustine - Historic Area, an IHG Hotel, delivered an experience aligning with our high standards. We appreciate your review and hope to welcome you back in the near future.

10/10 – Uitstekend

Vanessa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Customer Service op 30 dec 2023
Vanessa, thank you for your high rating on Expedia. We're thrilled you had a positive experience at the voco St. Augustine - Historic Area - an IHG Hotel. We hope to have the pleasure of welcoming you back in the future.

10/10 – Uitstekend

Hans

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Customer Service op 28 dec 2023
Hans, it's wonderful to hear that you had a great stay at voco St. Augustine - Historic Area, an IHG Hotel. We appreciate your rating and hope to have the pleasure of welcoming you back in the near future.

10/10 – Uitstekend

Alexandra Lynn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved it!
Great hotel & customer service! Booked a double queen room and was able to change to a King since we’re a couple with a small baby. Only negative (for me) was that the shower water was very cold but I like very hot showers. My husband doesn’t and he didn’t find an issue with the water temperature.
1 nacht verbleven in december 2023
Reactie van Customer Service op 28 dec 2023
Alexandra Lynn, it's delightful to hear about your positive experience at voco St. Augustine - Historic Area, an IHG Hotel! We're glad our team was able to accommodate your requests, making your stay with your little one more comfortable. Our sincerest apologies for the issue you encountered with the shower temperature, and we appreciate your patience. We hope to have the opportunity to welcome your family back in the near future for an even better experience.

8/10 – Goed

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cool shower
Nice clean hotel, staff very friendly, went out of the way to accommodate our needs. Parking under hotel convenient, nice bar and friendly bartender. Hotel had golf cart transportation for a nominal fee over to city. Came and picked us up when we called to come back to hotel. Driver Eric was excellent. Only complaint we had was shower was luke warm. Didn’t get hot as we took cool showers. Talked with another guest who said same thing. Overall would go back again this spring and enjoy the pool.
1 nacht verbleven in december 2023
Reactie van Customer Service op 23 dec 2023
Robert, it's uplifting to know you had a pleasant stay at the voco St. Augustine - Historic Area, an IHG Hotel. We're delighted our team members went the extra mile to meet your needs and that you found our parking and bar facilities convenient. We'll certainly pass on your kind praises to Eric.In regard to your observations about the water temperature, we appreciate your feedback and assure you it will be looked into promptly. We can't wait to welcome you back this spring and to provide another memorable visit. Enjoy your future stay by our pool!

10/10 – Uitstekend

Samantha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Small hotel with a ton of privacy.
Reactie van Customer Service op 7 feb 2024
Samantha, it's fantastic to hear you appreciated the intimacy and seclusion at voco St. Augustine - Historic Area, an IHG Hotel. We're thrilled you enjoyed your stay and we hope to welcome you back again in the future.

8/10 – Goed

Kyle

1 nacht verbleven in december 2023
Reactie van Customer Service op 23 dec 2023
Kyle, thank you for giving voco St. Augustine - Historic Area, an IHG Hotel, a strong rating on Expedia. We are glad you had a pleasing stay and look forward to welcoming you back for an even better experience. Safe travels!

8/10 – Goed

Anthony

Reisde met familie
Positief: Voorzieningen
The rooms are clean and recently upgraded. The location is good… a brisk walk to downtown but the guys behind the desk were really nice and helpful
1 nacht verbleven in december 2023
Reactie van Customer Service op 23 dec 2023
Anthony, thank you for taking the time to review your stay at voco St. Augustine - Historic Area, an IHG Hotel. It's wonderful to hear that you found our rooms to be well-kept and modern. We're also glad you enjoyed our location and the welcoming, attentive service provided by our front desk team. We hope to welcome you back in the future!