Luxe beddengoed, donzen dekbedden, pillowtop-bedden, een minibar

Beoordelingen van World Golf Village Renaissance St. Augustine Resort

4 out of 5
World Golf Village Renaissance St. Augustine Resort
500 S Legacy Trail, St. Augustine, FL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 571 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 206 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 114 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 70 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 1007 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ligia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo muy bien servicio y limpieza
1 nacht verbleven in mei 2024

4/10 – Matig

Marlene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We booked a room through Expedia with a lake view. When we arrived the lakeview room was no longer available. We were very disappointed that they gave our room away without informing us prior. Why give it away at all. They offered us free parking to compensate and a drink, we don’t drink. And when we got to our room the view was of the roof and air conditioning units of an adjoining building. Such a disappointment for a Marriott Hotel.
1 nacht verbleven in mei 2024
Reactie van GM op 26 mei 2024
Dear Marlene, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type and your view being less than desirable. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Stephen Boudreau, GM

10/10 – Uitstekend

Sylvia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a lovely view of a pond with a fountain. Our room was nice and very comfortable.
1 nacht verbleven in mei 2024
Reactie van Jay op 23 mei 2024
We are happy you enjoyed your stay.

10/10 – Uitstekend

Brad

Everything was wonderful, thank
3 nachten verbleven in mei 2024
Reactie van Jay op 22 mei 2024
Thanks for your survey.

10/10 – Uitstekend

Soannys

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience! From arrival to departure the staff were very friendly and attentive. John was welcoming and friendly. Was surprise to find Starbucks right at the gift shop which was quite convenient. The staff at the bar and reception was very friendly and accommodating as well. Will definitely return. The room was spacious and had everything I needed. The balcony and sofa bed was added value.
1 nacht verbleven in mei 2024
Reactie van GM op 22 mei 2024
Dear Soannys, We are thrilled to receive your generous review! Thank you so much for taking the time to let us know that you had an exceptional experience. We thoroughly enjoyed hosting you and hope you will find a reason to visit us again soon. Best, Stephen Boudreau, GM

8/10 – Goed

Ebony

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
It says it comes with breakfast however I wasn’t able to locate it
3 nachten verbleven in mei 2024
Reactie van Melyssa op 20 mei 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 – Goed

chelby

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very nice property and friendly staff! Thank you!!
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear chelby, I can assure you that the pleasure of your stay at our resort was all ours! Thank you so very much for letting our staff, as well as other travelers, know that your experience was great across the board. We appreciate your praise and look forward to your next visit. Best, Stephen Boudreau, GM

10/10 – Uitstekend

Patricio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Desde nuestra llegada la atencion de todos fue muy amable y Profesional, el lugar es muy lindo y limpio
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Patricio, We pride ourselves on providing excellent service and spotless accommodations, so it is wonderful to hear that you appreciate our efforts. Your feedback will be shared with the team as they work hard to ensure the property is as clean and comfortable as possible. Thank you for your review, and please come back anytime. Sincerely, Stephen Boudreau, GM

8/10 – Goed

Birgitte, Windsor Locks

Reisde met familie
Positief: Netheid, personeel en service
The property is definitely not up to par, however it was clean, staff were extremely friendly and accommodating.
2 nachten verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Birgitte, Your feedback is welcomed and appreciated. Reflections like yours, highlighting strengths and opportunities, allow us to monitor and improve our guest experience. I'm glad to hear you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Stephen Boudreau, GM

2/10 – Ontzettend slecht

Chris

Negatief: Netheid, staat van de accommodatie en faciliteiten
All room furniture was damaged, paint peeling around the window. Window seals broken, windows were foggy. Room was absolutely filthy! I will never stay here again and as a Marriott member, I’m very disappointed! The world golf village is amazing around the property.
2 nachten verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Chris, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness and quality of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Sincerely, Stephen Boudreau, GM

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in mei 2024
Reactie van Jay op 15 mei 2024
Thanks for your survey.

10/10 – Uitstekend

Rebecca

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a great place to stay.
1 nacht verbleven in mei 2024
Reactie van GM op 13 mei 2024
Dear Rebecca, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Stephen Boudreau, GM

8/10 – Goed

Tina, Montgomery

Reisde met partner
Positief: Personeel en service, voorzieningen
This could be a very good property. It’s needs some love. The staff was friendly and kind. If corporate would pay attention to this hotel it would be really nice. I’m sure once upon a time it was. It not bad it just, older.
2 nachten verbleven in april 2024
Reactie van GM op 12 mei 2024
Dear Tina, We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Stephen Boudreau, GM

10/10 – Uitstekend

Allan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great views of the golf course. I stayed for a business meeting and I did not get to explore enough but I did like the hotel.
3 nachten verbleven in mei 2024
Reactie van Jay op 10 mei 2024
Thanks for your survey.

8/10 – Goed

Nicolino

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Jay op 7 mei 2024
Thanks for your survey.

2/10 – Ontzettend slecht

Austin

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was extremely disappointed, the room wreaked like smoke. I asked for a second set of sheets for the pull out sofa because they smelt of mildew. It took over an hour to get those sheets. I was given an attitude by the house keeping employee stating "your current sheets are clean, this is a waste of my time to have to come up here." I was shocked and didn't know how to respond. I love the area and my family lives close by. I wished this wasn't my experience but it was. $350 for one night and be treated that way is unacceptable. This hotel will not be getting any more of my money. I would hope they would contact me to make things right.
1 nacht verbleven in april 2024
Reactie van GM op 2 mei 2024
Dear Austin, We appreciate you taking the time to share your experience. My sincere apologies that you found our associate unhelpful and insincere. We strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, Stephen Boudreau, GM

2/10 – Ontzettend slecht

Argenis Stefano

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
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Reactie van Jay op 27 apr 2024
Thank you for your survey. I apologize you did not enjoy your stay.

10/10 – Uitstekend

wellington, Pembroke pines

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view from our room was beautiful and the place as well.
2 nachten verbleven in april 2024
Reactie van Jay op 26 apr 2024
Thanks for your survey.

8/10 – Goed

Gwendolynn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful location. The only issue was that there was a high school prom each night during our stay therefore self parking was not convenient.
3 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Gwendolynn, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Stephen Boudreau, GM

8/10 – Goed

Richard

Reisde met partner
Positief: Netheid, personeel en service
The property was great! Had two proms while we were there, and: 1. Didn't block off parking for residents. 2. Didn't control the bar, very loud until after 11:00 PM 3. Close the pool on time, i.e. had to call at 10:45 when the prom party moved to the pool, which was right outside our room. Might sound like an old dude who needs their rest, but I came down to play golf early and that was not what I expected. With that, overall, we really enjoyed the experience.
5 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Richard, We appreciate your valuable feedback regarding your recent stay. While we acknowledge that there were some areas for improvement, we are delighted to hear that your overall experience was pleasant. Your kind words are greatly appreciated and we look forward to the opportunity of welcoming you back again soon. Best, Stephen Boudreau, GM

10/10 – Uitstekend

MYRAGRACE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful and romantic!! We have been there a couple of times before and enjoyed it so much!!!
1 nacht verbleven in april 2024
Reactie van Jay op 18 apr 2024
Thanks for your survey.

8/10 – Goed

Dale

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the golf courses we wanted to golf. Staff was very friendly and accommodating
6 nachten verbleven in april 2024
Reactie van Jay op 16 apr 2024
Thanks for your survey.

10/10 – Uitstekend

kathleen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful setting and excellent service from everyone there! Special mention for Ally at the front desk for being warm, welcoming and informative! The man at the coffee shop on 4/7 at 10:00 am was wonderful as well (forgot name) as well as the sweet housekeeper (room 414) who followed us out with an item we forgot! So thoughtful!!!
2 nachten verbleven in april 2024
Reactie van GM op 8 apr 2024
Dear kathleen, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Stephen Boudreau, GM

10/10 – Uitstekend

Kijan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Dear Kijan, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Stephen Boudreau, GM

4/10 – Matig

Ralph

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Rooms look abandoned, unclean. Not modern looking. Looks and feels old and smells musty. Need to remove rugs in room.. Disappointed in our stay and left one day sooner. Animal friendly should not be mixed with no pet allowed service.
2 nachten verbleven in maart 2024
Reactie van GM op 8 apr 2024
Dear Ralph, We are sorry to see that you chose to cut your time short with us. You are right in expecting meticulous accommodations and we apologize that fell short of expectations. We sympathize with your frustrations and would like to assure you that we will be communicating your review to our team so we may amend it to enhance guest satisfaction. Should your travels bring you back to our area, we hope you will think of us. Sincerely, Stephen Boudreau, GM

10/10 – Uitstekend

Yvette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our March 2024 stay. We were greeted by staff as soon as we walked in. The room was nice. The property is conveniently located 1 exit away from the outlet mall in St Augustine. As other reviewers have stated the breakfast buffet is good.
1 nacht verbleven in maart 2024
Reactie van GM op 3 apr 2024
Dear Yvette, We are thrilled to hear that you had a wonderful time during your recent stay with us! Your patronage means the world to us, and we are grateful for your thoughtful and kind review. Your positive feedback not only boosts the morale of our staff but also assists other travelers in making informed decisions about staying with us. We sincerely hope to have the pleasure of welcoming you back soon for another enjoyable stay. Best, Stephen Boudreau, GM

10/10 – Uitstekend

Dawn, Jackson

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The facilities were great and the staff was awesome.
3 nachten verbleven in maart 2024
Reactie van Jay op 2 apr 2024
Thank you for your survey.

10/10 – Uitstekend

Keri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room decor and furnishings are outdated but clean. Pool area and restaurant are very nice w many games to play…corn hole, pool table, giant connect four.
2 nachten verbleven in maart 2024
Reactie van GM op 3 apr 2024
Dear Keri, Thank you for sharing your kind review with us and other travelers. I'm glad you enjoyed our ample amenities. Along with providing us with some recommendations for improvement, it's encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area. Best, Stephen Boudreau, GM

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean friendly , great customer service.
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Donna, Friendly. Clean. Great. If our guests used only three words to describe our hotel, it would be fantastic to hear these were the words chosen. Thank you for your business and for sharing this great review. We look forward to being your hotel of choice anytime you return to the area. Best, Stephen Boudreau, GM

8/10 – Goed

Roc

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here many times, always nice
1 nacht verbleven in maart 2024
Reactie van GM op 31 mrt 2024
Dear Roc, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Stephen Boudreau, GM

10/10 – Uitstekend

Sabita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was very helpful and nice!
1 nacht verbleven in maart 2024
Reactie van Jay op 28 mrt 2024
Thanks for your survey.

6/10 – Redelijk

Michael

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It was ok ....
3 nachten verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Dear Michael, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just ok. We appreciate the feedback and hope to host you again. Sincerely, Stephen Boudreau, GM

10/10 – Uitstekend

john

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear john, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Stephen Boudreau, GM

10/10 – Uitstekend

George, Mcconnells

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very top notch place and a great price
1 nacht verbleven in maart 2024
Reactie van GM op 15 mrt 2024
Dear George, Thank you for taking the time to share your positive review. We are thrilled you had a top-notch experience with us. It was a pleasure to host you; we hope you will think of us should your travels bring you back to the area. Best, Stephen Boudreau GM

10/10 – Uitstekend

Al

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really enjoyed my stay location, facilities, options to park, clean rooms, courtyards. Would definitely stay here again.
1 nacht verbleven in maart 2024
Reactie van GM op 12 mrt 2024
Dear Al, It's great to hear that your experience with us was wonderful and that you would consider staying with us again! Please know that I will share your kind feedback with the entire staff, as they all work hard to ensure that our guests feel comfortable. Thank you for your patronage, and we hope to welcome you back soon. Best, Stephen Boudreau GM

8/10 – Goed

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
HVAC is not well in the rooms
3 nachten verbleven in februari 2024
Reactie van GM op 29 feb 2024
Dear Mark, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Stephen Boudreau GM

6/10 – Redelijk

George w, null

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Play golf at The King & Bear and came back to visit the World Golf Hall of Fame….and then found out it has been moved to Pinehurst. We booked this hotel to be near the Hall of Fame. The Expedia website list the Hall of Fame as a 7 min walk. Would have preferred to be in Downtown St Augustine…..very misleading . Marriott should change this
1 nacht verbleven in februari 2024
Reactie van Jay op 27 feb 2024
Thanks for your survey.

6/10 – Redelijk

Bridget

1 nacht verbleven in februari 2024
Reactie van Jay op 20 mrt 2024
Thank you for your survey.

10/10 – Uitstekend

Jimmy

Reisde met familie
Positief: Voorzieningen
Great place and comfortable
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
Dear Jimmy, Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided comfortable accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Stephen Boudreau GM

10/10 – Uitstekend

orla

Positief: Netheid, personeel en service
Bathroom is dated but spacious as is the room
1 nacht verbleven in februari 2024
Reactie van GM op 18 feb 2024
Dear orla, Thank you for taking the time to share your experience with us. I am delighted that our spacious and comfortable accommodations made for a great stay! It was a pleasure to host you; we would love to serve you again soon. Best, Stephen Boudreau GM

10/10 – Uitstekend

Roy

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Abby was great took care of all my needs
1 nacht verbleven in februari 2024
Reactie van Melyssa op 14 feb 2024
Thank you for your feedback! we are glad you enjoyed your stay at our resort.

10/10 – Uitstekend

Rafael

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property, per friendly.
2 nachten verbleven in december 2023
Reactie van Jay op 1 feb 2024
Thanks for your survey.

10/10 – Uitstekend

David

2 nachten verbleven in januari 2024
Reactie van Jay op 20 mrt 2024
Thank you for your survey.

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed at the hotel several times. The food is excellent, rooms are spacious and immaculate, staff is welcoming and accommodating, and the entire World Golf Village area is beautiful! Golfer and traveler's jewel in St. Augustine!
1 nacht verbleven in januari 2024
Reactie van Jay op 31 jan 2024
Thank you for your survey. I'm thrilled you enjoyed your stay with us.

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Jay op 30 jan 2024
Thank you for your survey.

4/10 – Matig

Brittany

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Tiniest beds we’ve ever slept in while visiting at a resort. Not very clean or up to date.
1 nacht verbleven in december 2023
Reactie van Jay op 26 jan 2024
Thanks for your survey.

10/10 – Uitstekend

Karelis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Jay op 23 jan 2024
Thanks for your survey.

10/10 – Uitstekend

Alysa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Jay op 23 jan 2024
Thanks for your survey.

10/10 – Uitstekend

Natalie

1 nacht verbleven in januari 2024
Reactie van Jay op 19 jan 2024
Thanks for your survey.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024
Reactie van Jay op 9 jan 2024
Thanks for your survey.