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Beoordelingen van AmeriVu Inn and Suites - St. Croix Falls

2 out of 5
AmeriVu Inn and Suites - St. Croix Falls
726 S Vincent St, St Croix Falls, WI

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 60 van 436 beoordelingen" "
Gastenscore: 8 - Goed. 115 van 436 beoordelingen" "
Gastenscore: 6 - Redelijk. 112 van 436 beoordelingen" "
Gastenscore: 4 - Matig. 77 van 436 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 72 van 436 beoordelingen" "

6,4/10

Netheid

6,8/10

Personeel en service

5,6/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Gary and Joi

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were very disappointed with our overall experience. The continental breakfast was awful with very few items offered and the donuts were rock hard. The bed was saggy, the room had an odor and offered limited amenities and didn't even offer a hairdryer to use. We were charged an additional $60 that they said we should get back. As far as we were concerned, it was already an overpriced room, and we didn't see anything that would even need to charge additional for. We generally don't give poor reviews but felt a need to vent our disappointment.
2 nachten verbleven in mei 2024
Reactie van GM op 27 mei 2024
Dear Guest,We are very sorry for your uncomfortable stay. We measured the length of your from the time you check in up to the time you check out. During your stay we did not received any request or any complaints regards to your stay.We will share your concern and feedback to the management as making your stay comfortable is our goal.

10/10 – Uitstekend

Eric Makowski, Motley

Zakenreiziger, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2nd time staying here. Good value for the money and no problems. Exactly what I would expect for the price.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Eric Makowski, Motley

Zakenreiziger, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have to admit I was a little skeptical of the property based on the reviews, however I have learned not judge a book by its cover, and I was right! The staff I met were very helpful and concerned that I had everything I needed. The room was as advertised, it was clean, secure and everything worked as it should. I will definitely be staying again!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Shawn

Positief: Staat van de accommodatie en faciliteiten
Nice
4 nachten verbleven in april 2024

10/10 – Uitstekend

Annette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Hayatta

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sheets were not clean. Bathroom sink only provided cold water
2 nachten verbleven in maart 2024
Reactie van Gm op 3 apr 2024
Dear guest,During your stay we did not received any complaints from any of your rooms. Even at checkout we didn’t received any feedback from you. Service is our main goal to provide our customers to satisfy their stay.

2/10 – Ontzettend slecht

Hayatta

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bathroom sink could only provide cold water. The sheet had a large bright brown spot on it. The walk way wasn’t salted so I almost tripped a few time at 5:45 am.
3 nachten verbleven in maart 2024
Reactie van Gm op 3 apr 2024
Dear guest,During your stay we did not received any complaints. Even at checkout we didn’t received any feedback from you. Service is our main goal to provide our customers to satisfy their stay.

2/10 – Ontzettend slecht

audrey

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The worst stay ever
1 nacht verbleven in maart 2024
Reactie van Gm op 3 apr 2024
Right there at the pool there is a sign for stopping at the desk but you brought 4 unreported people in your room and stayed with you. It didn’t work like that.

2/10 – Ontzettend slecht

audrey

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The sheets had cigarette burns in them hose left in the pool and the lady was angry about taking it out. Wanted to charge up 10$ extra for kids to swim on top of a 60$ damage fee on each room. Worst place ever!!!!
1 nacht verbleven in maart 2024
Reactie van GM op 3 apr 2024
Audrey,The room reservation type you made is only for 2 people not for 4 people. First day we ignored unreported peoples but again on second day we stop you and asked you for peoples staying in your room that time we asked you to pay for extras people in the room if they are staying.60 we take for security incidentals and that drops off once you check out.

10/10 – Uitstekend

Jordan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

4/10 – Matig

Skylee

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Was on a budget price was affordable although toilet as literally touching the wall in shower could not sit on toilet comfortably was clean comfortable I recon didn’t even bother trying breakfast
1 nacht verbleven in februari 2024

4/10 – Matig

Ron

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Joel

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

4/10 – Matig

Lori

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nothing for breakfast - just toast and no knife!
1 nacht verbleven in januari 2024

4/10 – Matig

Kyle

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

6/10 – Redelijk

Michele

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No coffee maker in the room, and coffee only between 6-9 AM; bed was very uncomfortable. extremely narrow hallway
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Robert

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Tim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Sarah

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Room was very clean. Only recommendations i have are to bring your own pillows as you only get 2.
1 nacht verbleven in december 2023

4/10 – Matig

Bruce

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

4/10 – Matig

Tiffany

Negatief: Staat van de accommodatie en faciliteiten
Needs a lot of updating, it’s outdated and run down
1 nacht verbleven in december 2023

4/10 – Matig

Bill

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Continental breakfast had very few items. Spa was broken. Staff only provided us with 1 extra pillow not the 2 we asked for.
1 nacht verbleven in november 2023

6/10 – Redelijk

Jennifer S

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Front staff was very good. The entire hotel needs renovated. We chose this one so our dog could stay a us.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Narindra

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023

8/10 – Goed

JUDY

Positief: Netheid, staat van de accommodatie en faciliteiten
Bed,was great,but pillows were not so great
1 nacht verbleven in oktober 2023

8/10 – Goed

Sarah

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It was amazing veiw around us very breath taken
1 nacht verbleven in oktober 2023

8/10 – Goed

Rebecca

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Kerrie

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Horror Hotel
Cockroaches on the wall. Mold in shower. Carpet filthy
1 nacht verbleven in oktober 2023
Reactie van GM op 17 okt 2023
Kerrie, we are so sorry that your stay was not comfortable as expected. We will share your feedback to our management and try to fixed it right away.

4/10 – Matig

KATHY

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Needs improvement.
The pool was dirty, there were so many bugs everywhere; crawling on the doors, etc. and our room smelled of cigarette smoke. The bedspread was stained. On the plus side, it was easy to find. The bathroom towels were very soft and white.
1 nacht verbleven in september 2023
Reactie van GM op 17 okt 2023
Dear Kathy, We are very sorry for stay was not comfortable as expected. We have shared your feedback to the management and they will look into it.Allow us to serve you better as our goal is to serve clean rooms and comfortable stay for the guest.

2/10 – Ontzettend slecht

Brian

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No hot water to take a bath!! Sliding glass door didn't close all the way so bugs got into the room! No breakfast!!
1 nacht verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Won't be staying there again
We were upstairs. The floor was creaky. The color of the room was awful, there was a pungent smell that hit you everytime you were out of the room. It was a mix of smells of the pool along with something else. The dead bolt didn't work on our door. The bed was not at all comfortable. They added a 60.00 charge as a sort of security deposit that im still waiting to come off my card.
1 nacht verbleven in oktober 2023
Reactie van GM op 17 okt 2023
Dear guest,Sorry for inconvenience that your stay was not comfortable as you expected. We glad that you brought up this incident to our eye, we will definitely will share it to the right department and they can have look into it and fix it.

4/10 – Matig

joan

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Old and run down
1 nacht verbleven in oktober 2023

6/10 – Redelijk

David

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We were asked to arrive at the facility earlier than we planned, not given a reason. (We did not express our frustration.) Communication about where and how to enter our room was confusing. ( We were told about a closer outside entry but asked to enter through the office.) The facility was clean and comfortable but outdated. The breakfast advertised hot breakfast. The only hot food was toast and coffee. There was no spread available for the toast except fruit spreads. When we left I asked for a receipt but was told that since we booked through Hotels.com I would have to get the receipt from that source. We were not able to download the receipt because of a communications failure to our printer. We were required to charge our credit card with a $60 contingency fee, were also told the fee would be cancelled if not needed, were told this would happen within a couple days, well after we left the facility.
1 nacht verbleven in oktober 2023
Reactie van GM op 17 okt 2023
Dear guest, we are very sorry that your stay was not comfortable as expected. Based upon checking with staff, your reservation came through third party so we wont be able to print invoice for you as such you have already paid to that third party and we dont know what rate they honored you. Regards to breakfast, we have not advertised anywhere for hot breakfast.Again we are very sorry for inconvenience but allow us to serve you better and make your stay comfortable.

2/10 – Ontzettend slecht

chester

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not handicap accessible anywhere
1 nacht verbleven in september 2023

8/10 – Goed

Corbett

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Gail

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We decided not to stay, as we did not feel it was a safe place. Conditions were very poor/old with an order inside. Staff were hard to understand.
1 nacht verbleven in september 2023

4/10 – Matig

Paul

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Conveniently located. Needs renovation badly. Door to our room stuck and had to be forced open and shut. Bathroom door would not close entirely. Lighting could stand an upgrade. But for the price, it was ok.
1 nacht verbleven in september 2023

6/10 – Redelijk

Rick

Negatief: Staat van de accommodatie en faciliteiten
Very Dated; Comfy Bed; Inexpensive
If I wasn’t too tired to drive any further, I would have picked somewhere else to stay. It is extremely dated and worn. The bed was pretty comfortable and sheets were clean, however. The bathroom was from 1970 and had mildew. The sink dropped and the fridge was noisy. It was cheap and close to the road though so it met my needs I guess.
1 nacht verbleven in september 2023

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Comfort kamer
Fine for 1 night
It was fine for less than 12 hours. Room was very dated and the bed was very saggy. However linens seemed newer and floor space of the room itself was great. Easy access of highway and check in was smooth.
1 nacht verbleven in september 2023

6/10 – Redelijk

Kenneth

Reisde met partner
Positief: Netheid
No coffee at breakfast until a guest used the service phone. The parking lot was really beat up and potholed.
1 nacht verbleven in september 2023

4/10 – Matig

Steven Dallas

1 nacht verbleven in september 2023

6/10 – Redelijk

Michel

Positief: Netheid
Cheap stay in St Croix Falls
Good small room and inexpensive. Old stylre motel with door to the parking lot.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A nice place
I was pleasantly surprised. Nice people, nice room.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Steven

Reisde met familie
Negatief: Voorzieningen
When arrived a separate deposit was required. The room was adequate. The parking lot was filled with potholes. Monday morning breakfast was leftover snacks and coffee from the day before. Saturday night one of the other rooms had a loud playing TV all night.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

.Duane J

Reisde met familie
Positief: Netheid, personeel en service
The mattress in the room was not very good. The mattress was fine for one person but it was very shakey when two people were in it. If one person moved it would shake the whole mattress and disturb the other person. The continental breakfast was very minimal, could be better.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Ronald

5 nachten verbleven in augustus 2023

6/10 – Redelijk

Darell

Reisde met familie
The light didn’t work as we walked in. There was a table but only one chair. The walls were painted pink and a kind of orange by the beds. No coffee pot and breakfast was cereal with a gallon of milk in the refrigerator and two apples in a bowl.The place really needs some upgrades.
1 nacht verbleven in augustus 2023

8/10 – Goed

Jenine

Reisde met partner
Positief: Voorzieningen
Older but very clean and pleasant staff. Could of been a little more choice for breakfast. I did not understand the x tra 60$ credit card hold. I hope I see that returned in a week as staff indicated Other than that .? Ok stay
1 nacht verbleven in augustus 2023

8/10 – Goed

Marta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing that we didn't like was the breakfast because was very little and 2 of the 4 days they didn't prepare coffee
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Kyle

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023