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Beoordelingen van Sarum Hotel

2 out of 5
Sarum Hotel
19-21 New Saint John's Road, St. Helier, Jersey

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 49 van 131 beoordelingen" "
Gastenscore: 8 - Goed. 53 van 131 beoordelingen" "
Gastenscore: 6 - Redelijk. 18 van 131 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 131 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 131 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid
direct in het centrum
netheid van de kamer laat te wensen . In een week tweemaal bedden opgemaakt en handdoeken gewisseld. personeel vriendelijk en behulpzaam. rustig hotel

8/10 – Goed

Jean-claude

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
It was very clean but noisy, with the doors that kept slamming
2 nachten verbleven in april 2024

10/10 – Uitstekend

steve

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

James

2 nachten verbleven in september 2023

10/10 – Uitstekend

James

4 nachten verbleven in september 2023

10/10 – Uitstekend

Theresa

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Manager and staff were very helpful and welcoming. Room was cosy and quiet, very clean and comfortable. Nothing too much trouble. Will definitely stay again.
7 nachten verbleven in mei 2023

10/10 – Uitstekend

Becca

2 nachten verbleven in mei 2023

10/10 – Uitstekend

philippe

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Visite de l ile
Rando . Visite . Plage . Beau temps....
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Stephen Jonathan, West Wickham

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, made me very welcome. Good-sized room with all amenities. Easy walk to shops and public transport. Would happily recommend.
3 nachten verbleven in september 2022

8/10 – Goed

ruth

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
10 minute walk from liberation station. Small, friendly hotel, noth8ng fancy but more than adequate for us. The pool is small but fine for a splash aboit
3 nachten verbleven in september 2022

10/10 – Uitstekend

Mrs

7 nachten verbleven in september 2022

8/10 – Goed

Elisabeth

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good location for accessing the bay and the centre of town. Spotlessly clean, - and very happy to have a fan in the room as well as the mini kitchenette
5 nachten verbleven in september 2022

10/10 – Uitstekend

ALEXANDER, London

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
so helpful and modern room
2 nachten verbleven in juli 2022
Reactie van Cristina op 30 aug 2022
Dear Alexander,Thank you for your great feedback.We are looking forward to welcoming you soon one more time.Best regards

10/10 – Uitstekend

ANGIE

Reisde met familie
Positief: Netheid, personeel en service
The staff could not have been more helpful. The suite was so lovely with 2 bathrooms. Would highly reccmend
1 nacht verbleven in mei 2022
Reactie van Cristina op 16 mei 2022
Dear Angie, Thank you so much for your kind review, I will share with my staff. We hope we can see you again soon. Best regards

8/10 – Goed

Gill

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly & clean, helpful staff. However, it was quite a busy road so quite noisy overnight.
1 nacht verbleven in september 2021
Reactie van Milka op 21 sep 2021
Dear Gill, Thank you once again for staying with us and for your review. We value your feedback.

8/10 – Goed

Phyllis

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Friendly, helpful staff, clean accommodation, bathroom small hardly any room to stand in from of the basin
5 nachten verbleven in september 2021

4/10 – Matig

Najma

Reisde met familie
Positief: Netheid, comfort kamer
Pleasant hotel staff. Good facilities. Area poor
Travelled with a child. Hotel staff were friendly but no lift and had to carry luggage up stairs. Room was in good, clean condition. No mirror in room to dry hair. No plug for hair dryer in/near bathroom where they had the only mirror. Surrounding area is not great. Swearing and fighting in the street until 2am. Also dogs and smoking allowed in the hotel. If any of this does not appeal to you, do not stay here
1 nacht verbleven in augustus 2021

10/10 – Uitstekend

Jesus

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5* Star Hotel (Good Value for money)
Wow! This friendly hotel in my opinion is excellent. Perfect location near beach, Elizabeth catle,shops and restaurants. My room 114 was fully refurbished and has smart TV where you can watch your Netflix has twin room for my daughter so she has privacy. It has a good size pool but didn’t get to use it, too busy exploring this beautiful island of Jersey. Lots of places to go and see. My advice is to use the buses, they are excellent and cheap. Get a day pass for unlimited ride. Taxi will rip you off. Bus will cost you £2 from the Airport and it takes 15mins. The hotel manager called Cristina and her staff were helpful,friendly and informative. I forgot the bar is good with TV and games room for the Kids. Overall our stay for 5 days wasn’t enough. I think a week will be ok cos you’ll get to see a lot in Jersey. One more if you like fish and chips, I would recommend you to go Erlinda’s fish and chips near Apollo hotel not far from Queens st. Been there 2x. The best!!
Plemont Bay
Gorey Castle
4 nachten verbleven in augustus 2021

10/10 – Uitstekend

G S A F

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic value
Amazing location for St. Helier centre bars and restaurants. Ok lets be straightforward, this is no 5* hotel, but its exceptionally clean, all rooms have a large en suite bathroom, plus a small kitchen area in each room which includes kettle, toaster, fridge, all cutlery and plates etc, and 2 cooking rings plus the sink and draining board. Rooms are cleaned everyday. The staff are exceptional and will help in anyway the can. If you want somewhere clean, in a fantastic location then look no further. Thanks to Christina and Alex for naking us so welcome.
12 nachten verbleven in juni 2021

10/10 – Uitstekend

karyann

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect for our family
It was amazing everything we needed
3 nachten verbleven in december 2020
Reactie van Cristina op 15 mrt 2021
Thank you so much for your good review. We look forward to welcoming you back very soon :)

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Good location a 5 minute walk from town Staff very friendly and helpful. Clean Kitchen in room, handy Room could do with some tlc and basic maintenance
2 nachten verbleven in oktober 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Could not turn down heating in room... Second morning breakfast was cold...which after first morning breakfast spot on was disappointing.
7 nachten verbleven in oktober 2019
Reactie van Cristina op 13 okt 2019
Dear guest, Sorry for the issues you have experienced in your stay, could you please tell me in which room where you allocated and when you had breakfast served cold? I would like to address the issues with the staff at the earliest. Many thanks Cristina Mira Hotel Manager

6/10 – Redelijk

Craig

Negatief: Personeel en service, comfort kamer
4 nachten verbleven in september 2019

10/10 – Uitstekend

Sabine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
La chambre était toute refaite et donc très agréable. L'hôtel est à 10 min du centre et du terminal de bus. La literie est un peu molle à mon goût. Hotel idéal pour visiter Jersey
3 nachten verbleven in september 2019

10/10 – Uitstekend

INGRID

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super séjour entre amies
Très bon accueil La suite avec 2 chambres, salon, cuisine, salle de bain, parfaitement adaptée à un week end entre amis. Le toboggan aquatique de la piscine extérieur est juste un tout petit toboggan pour enfant. Hotel très bien placé pour visiter l'île et sortir le soir
2 nachten verbleven in september 2019

8/10 – Goed

ClaudineVIVIEN, La Rochelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
J'ai beaucoup aimé l'accueil et l'amabilité du personnel. Ma chambre était correcte,par contre les plaques électriques cuisaient hyper lentement. La proximité du centre ville était très appréciable. Seul point négatif, les lieux communs, bar et salle à manger, peu attractifs.
8 nachten verbleven in september 2019

10/10 – Uitstekend

Simone

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I spent 3 nights at the Sarum Hotel and found it very comfortable. The staff were very kind and friendly and helpful. Do the fire doors need to be kept closed ?
3 nachten verbleven in september 2019
Reactie van Cristina Mira op 18 sep 2019
Good morning Simone, Thank you for your kind feedback, we are very glad you have enjoyed your stay with us and yes, the fire doors have to be closed all the time. Thank you again and looking forward to see you soon one more time

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor customer service
Our family stay at this hotel cannot even be classed as a stay as we didn't even spend the night, members of staff we nice upon arrival but then because of an issue there was one extra person which caused everything to spark off and staff members to come to our door multiple times harassing us telling us that if we all stayed they would kick us out the next day but they would give us an extra room away from everyone else that we had to pay for which we were not willing to do. We asked for the manager on several occasions and she didnt come only relaying messages through her member of staff who started getting extremely rude and at one point started threatening us to call the police. So at 11:30pm we were kicked out of the hotel by the managers member of staff, having to find somewhere else to and then we told to call hotels.com for a refund and when we did the next day they called the hotel who proceeded to tell them to not give us a refund for not staying there. All in all this hotel had extremely poor customer service and i would not recommend it to families as they don't really appreciate the custom. We are also still working hard to get our money back but will never stay in this hotel again
2 nachten verbleven in augustus 2019

8/10 – Goed

Anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bonne adresse à Jersey
Bien placé cet hôtel est pratique avec coin cuisine et bonne literie. calme. Accueil très sympathique sans chichi. Manque de quoi accrocher les serviettes de bain comme souvent :) sinon ok
2 nachten verbleven in augustus 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Voorzieningen
Property was unusual as you had your own kitchenette, but I had no table to eat of. The pool area could do with being maintained a bit better. Some nights loud at night with parties outside
7 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2019

8/10 – Goed

Patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic stay - highly recommended
The welcome was very warm and welcoming. The room was as shown on the pictures and absolutely spotlessly clean. The hotel is located in a quiet road which is also close to a bus station and the town centre. We would immediately recommend the hotel as it is really good value for money.
5 nachten verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very pleasant stay. Room reasonably comfortable and very clean. The staff are all pleasant and helpful. Cristina is a champion! There is a good choice at breakfast in a nice dining area. The hotel is situated in a quiet residential area a few minutes from the sea and about 10-15 from the town centre.
7 nachten verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
La literie et les chambres sont globalement propres.Durant notre séjour (3 nuits) l'aspirateur n'a pas jamais était passé .Nous mangions dans la chambre (petite cuisine prévue à cet effet),et malgré le soin que nous prenions ,la moquette était pleine de miettes.La vaisselle est minimaliste et le dos de la poêle n'a certainement jamais vu un tampon à récurer!!
3 nachten verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

5 nachten verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

5 nachten verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Staff superb. Walls a bit thin! Bedroom very clean
7 nachten verbleven in maart 2019

10/10 – Uitstekend

isabelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nouvel an
Hotel très bien situé. Un accueil et une disponibilité du personnel excellent. Un bémol sur le petit déjeuner mieux vaut le faire soi même dans la chambre.
3 nachten verbleven in december 2018

10/10 – Uitstekend

stephane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Réveillon du nouvel an 2019 a Jersey
Suite familiale extra : 1 chambre pour les parents avec lit double king seize et 1 chambre pour les enfants avec 2 lits simples + un coin cuisine avec frigo, table de cuisson et même une machine à laver. Coin sanitaire propre et acceptable. Prix très correct pour cette prestation et rejoindre la rue commerçante (king street) à pied ne prend que 10 minutes !
3 nachten verbleven in december 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2018

10/10 – Uitstekend

Ha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything is great. Spacious and clean room with amenities (kitchenette: microwave, hob, dishes, pans, toaster, fridge, kettle; small tea table; tea, coffee and chocolate available), spacious bathroom, daily room service, laundry for 4 pounds and another pound for drying. Nice and friendly staffs.
5 nachten verbleven in december 2018

6/10 – Redelijk

ANAIS

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in november 2018

8/10 – Goed

Maggie, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a short break at this hotel, where we had twin beds, an en suite bathroom, and a mini kitchen. The hotel was clean and comfortable. The only problem we found was quite loud and insistent music being played in the evening, although it stopped by midnight.
4 nachten verbleven in oktober 2018

8/10 – Goed

Christopher

Positief: Netheid, personeel en service
2 days in Jersey
An old large house converted into a hotel many years ago. Surprised to find a kitchen sink, cooker, microwave in my bedroom, along with a TV & bathroom washing facilities. Thankfully the toilet and shower were in a separate room. OK for a very brief stopover, a bit like camping, certainly not a holiday room for anyone with romantic intentions. Agree with its 2 star rating.
2 nachten verbleven in oktober 2018

10/10 – Uitstekend

Patrick, London

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great and affordable hotel close to town centre
Stayed several nights. Very clean and quiet, ca. 10mins walk from the town centre. I liked the kitchenette very much, which was not only convenient, but also made it feel more like a small appartment than just a hotel room. Room was very spacious. On the 3rd floor (there's a lift but it didn't work when I was there). I didn't take breakfast in the hotel but there's a number of cafes nearby. Overall I would definitely stay there again.
5 nachten verbleven in oktober 2018

8/10 – Goed

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was good the only problem was wery little milk to make coffee
2 nachten verbleven in oktober 2018

8/10 – Goed

Eric, Essex

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly stay.
Even though not in the "best part of town",the hotel is centrally located, a mere 5 minute walk from the beach and from the city centre. The staff were very friendly and helpful and made us feel very welcome. We couldn't ask for better treatment. The rooms were basic, but clean and tidy. We slept well and the kitchenette was very handy. All in all it was good value for money.
3 nachten verbleven in september 2018

8/10 – Goed

GEORGES

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2018

8/10 – Goed

GEORGES

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2018