Dear Kate, Thank you for staying with us and sharing your review. We are sorry for your disappointment that we did not exceed every expectation. We value your feedback, and we take it to heart. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. Your feedback has been shared with our front desk staff to ensure we communicate our services to every guest. Thank you for bringing this to our attention, and we look forward to welcoming you back for a more enjoyable stay. Sincerely, Hotel Management

Dear Rudis, Thank you for choosing us. Our aim is to provide a flawless hotel experience to all the guests who enter our door. Apologies if this was not your experience and for the inconvenience caused by the key card issues that prevented you from accessing the rooms. We will instruct our team to check the entire hotel's locks and keys. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. It is nice to hear about the great encounters you had with one of the staff, and that made your stay pleasant. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Joseph, Thank you for choosing Extended Stay America. We are glad to know you had a good stay. However, we are sorry for the cleanliness issues you encountered and will work with our team for its improvement. Please revisit us for another enjoyable experience. Sincerely,Hotel Management

Dear Blake, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management

Dear Jeff, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. Please return; we hope to deliver the best experience on your next visit to the area.Sincerely,Hotel Management

Dear Gabriel, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the concerned team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Apart from this, we hope you had a satisfactory stay, which will allow us to redeem ourselves with better service on your next visit.Sincerely,Hotel Management

Dear Javier, We appreciate the outstanding review and are delighted you loved your time here and found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for the easy check-in process and knowledgeable staff are genuinely appreciated and shared joyfully. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Our front desk is always there to help you out with anything you need for a comfortable hotel experience. Please never hesitate to connect. Considering this a rare incident, please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Khurram, We sincerely apologize for the inconvenience you experienced with the shower during your stay. It's disappointing to see that despite your requests for maintenance and a room change, the issue wasn't promptly resolved. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please know that we take your feedback seriously, and we will address this with our team to ensure better communication and resolution of such issues in the future. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust on a future visit.Sincerely,Hotel Management

Dear Megan, Thank you for choosing us and sharing your remarks. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear John, Thank you for being our guest. It is glad you had a satisfactory stay. However, we are sorry for the inconvenience caused by not meeting all your expectations. Your comments encourage us to enhance our guest experience, and we are improving continuously. Please return to stay with us again; hosting your visit was a pleasure. Sincerely,Hotel Management

Dear Klaus, Thank you for choosing to stay with us. We are glad to read that our accommodations suited your needs for the night. If your travels bring you back to the area, we hope you will consider staying with us again for another comfortable stay.Sincerely,Hotel Management

Dear Greg, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during check-in. Your time is valuable, and we regret any inconvenience you experienced. Rest assured, we'll address this issue internally to ensure prompt and attentive service for our guests. Your feedback helps us improve, and we appreciate your patience. We hope to have the opportunity to welcome you back and provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Tasia, It was a pleasure hosting your visit. We appreciate you mentioning our staff and that you enjoyed your time here. Thank you for your valuable feedback; we hope to serve you again at Extended Stay America the next time you are in the area.Sincerely,Hotel Management

Dear Dennis, Thank you for choosing us. Please accept our apologies for the disappointment; we don't let situations like yours with our strict quality control standards. But the room's condition you described is not okay and not what we stand for. We will address this with our housekeeping and maintenance staff and instruct them to double-check the rooms before delivering them to the guests. Our aim is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Dianna, Thank you for your review. Please accept our apologies for the concerns during your stay with us; thank you for bringing this to our attention. We will share this with our team for a quick review and action. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Joan, We appreciate your feedback. We hope your overall stay was pleasant, but we want it to be perfect. We strive to maintain high standards of cleanliness and comfort for our guests. We apologize for any oversights during your stay. Your observations will be shared with our team for attention. We hope you will give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Christine, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the road noise is invaluable to us, and we will address this concern with our team. While we are pleased to read that you found our staff accommodating and the room clean, we regret that the noise disrupted your rest. Thank you for bringing this to our attention. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Management

Dear Dennis, Thank you for choosing us and sharing your recent stay experience with our team. We are glad you had a comfortable time with us. Your remarks about the check-in process being easy and efficient made us happy. We would love to welcome you back to Extended Stay America. Sincerely,Hotel Management

Dear Tim, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Also, we care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Tamika, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Jazz; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Ernestine, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable time in a clean and quiet room. We look forward to welcoming you back! Sincerely,Hotel Management

Dear Denesa, Thank you for your valuable feedback. Please accept our sincere apologies that your stay was not exceptional, as customer care is among our highest priorities. We understand your frustration with the issues you mentioned. Please be assured that there are necessary procedures, and everything we do is in the best interest of our guests and associates. We will ensure that our service levels increase so our team can provide you with the care and hospitality you deserve. Once again, thank you for your feedback; we hope we have another opportunity to host you. We welcome the opportunity to regain your trust.Sincerely,Hotel Management

Dear Erica, We're sincerely sorry for the unacceptable condition of your room. Your experience does not reflect our standards. Please accept our sincere apologies for the cleanliness issues you encountered. We take your feedback seriously and will address these concerns with our housekeeping team to prevent such occurrences in the future. Your comfort and satisfaction are important to us, and we hope to have the opportunity to regain your trust with a much-improved experience in the future. Sincerely,Hotel Management

Dear Ny, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely, Hotel Management

Dear Christie, Thank you for choosing us and for posting your comments. Our goal is to provide the best customer service possible, and we regret not meeting this expectation. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

Dear Christie, We apologize for the inconvenience you experienced upon arrival. Your feedback is important to us, and we regret any delay in providing assistance. Please be assured that we are addressing this matter to ensure a smoother check-in process in the future. We appreciate your understanding and hope you enjoyed your stay overall. We would be honored to have the opportunity to provide you with a more seamless experience during your next stay at Extended Stay America.Sincerely,Hotel Management

Dear Genet, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and secure stay with us. We are so pleased that we exceeded your expectations and you had an overall positive stay. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management