Voorkant accommodatie - avond/nacht
Beschikbaarheid controleren

Beoordelingen van Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel

3.5 out of 5
Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel
3400 Rider Trl S, Earth City, MO

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 367 van 993 beoordelingen" "
Gastenscore: 8 - Goed. 347 van 993 beoordelingen" "
Gastenscore: 6 - Redelijk. 119 van 993 beoordelingen" "
Gastenscore: 4 - Matig. 70 van 993 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 90 van 993 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Peyton

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk attendant was amazing, stop requiring people over 21 to rent a room. Im 20 with no parents, i pay my taxes and almost didnt have a place to stay.
1 nacht verbleven in mei 2024
Reactie van Nick E, GM op 7 mei 2024
Thank you for the compliments to the front desk. I am glad you were able to find an accommodation.

6/10 – Redelijk

Kevin

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Nick E, GM op 10 apr 2024
Thank you for staying with us! We hope to see you again soon.

10/10 – Uitstekend

GUSTAVO

1 nacht verbleven in februari 2024
Reactie van Nick E, GM op 10 apr 2024
Thank you for the great review!

2/10 – Ontzettend slecht

Janice

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Candice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean facility. Quiet and comfortable
1 nacht verbleven in december 2023
Reactie van Nick E, GM op 8 jan 2024
Thank you so much for the kind words!

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I send several people to the area for training, all of my folks highly recommend this location.
2 nachten verbleven in november 2023
Reactie van Nick E, GM op 6 dec 2023
Thank you so much for making us your hotel of choice! We are happy to host your trainees! If there's anything we can do to make your stays better, let us know!

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Nick E, GM op 6 dec 2023
I'm happy to see you enjoyed your stay! We hope to see you again soon.

4/10 – Matig

Jennifer

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in november 2023
Reactie van Nick E, GM op 8 jan 2024
Thank you for reviewing our hotel. We hope to see you again soon.

8/10 – Goed

Marcus

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023
Reactie van Nick E, GM op 8 jan 2024
We're happy to see you enjoyed your stay!

10/10 – Uitstekend

Brian

2 nachten verbleven in november 2023

6/10 – Redelijk

Andrea

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Run down hotel
The front desk employees were friendly and helpful. The hotel is runed down and not very clean. The restaurant attached was SLOW and the staff was rude and messed up ALL of our ordered. Would not stay there again
1 nacht verbleven in november 2023
Reactie van Nick E, GM op 6 dec 2023
Thank you for the feedback as we work to improve for you. We hope to see you again soon!

8/10 – Goed

Kristen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great for a overnight stay before an early flight
The person who checked us in was very friendly and helpful. We only had a short overnight stay before an early flight out. We took the 4:00 am shuttle. It was free, on time. and the driver was very friendly and helpful.
1 nacht verbleven in november 2023
Reactie van Nick E, GM op 6 dec 2023
We're so happy to hear the complimentary airport shuttle was a helpful service for you! We hope to see you again soon!

10/10 – Uitstekend

Tim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Bill op 26 okt 2023
Hello Tim,Thank you very much for the great review! We appreciate your business and look forward to seeing you next time.

2/10 – Ontzettend slecht

JAMES, JEFFERSON CITY

1 nacht verbleven in oktober 2023
Reactie van Holiday Inn op 7 nov 2023
Hello JAMES,Thank you for your review.

4/10 – Matig

Jennette

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was a dirty washcloth inside the shower the sheets on the bed had hair on them and the door lock was messed up to where you could not lock it
1 nacht verbleven in september 2023
Reactie van Bill op 16 okt 2023
Hello Jennette,Thank you for your review. We will work hard to fix the issues with the door lock and sheets.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Bill op 16 okt 2023
Hello Jessica,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

8/10 – Goed

James

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Bill op 27 sep 2023
Hello James,Thank you for your review. We appreciate your business and look forward to seeing you again.

10/10 – Uitstekend

Ronda

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and attentive. We felt welcome and safe. Our pet was thrilled with the smells. Clean and easy access from the interstate. Will come again.
1 nacht verbleven in september 2023
Reactie van Bill op 23 sep 2023
Hello Ronda,Thank you very much for the 5 Star review. We appreciate your business and look forward to seeing you again.

10/10 – Uitstekend

Samantha

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay was amazing! Staff is super helpful and always there to make sure your stay is comfortable. I will 100% go back again and recommend to everyone!!
3 nachten verbleven in september 2023
Reactie van Bill op 17 sep 2023
Hello Samantha, Thank you very much for your review. We appreciate your business and look forward to seeing you again.

8/10 – Goed

Tylyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Greta time till the fire alarm went off and just kept on repeat. Staff super helpful and friendly. The dinning area great breakfast
1 nacht verbleven in september 2023
Reactie van Bill op 17 sep 2023
Hello Tylyn, Thank you very much for your review. We appreciate your business and look forward to seeing you again.

4/10 – Matig

Tamara

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
As always, property is clean & in good condition. However, the level of service is not even close to satisfactory. For the THIRD time, my credit card has been charged twice for a one night stay @ this property. Prior to checking in, I spoke with the front desk agent in reference to my previous experiences. She confirmed that it’s been an issue and that she was brought in from a different property to train agents on new system. She assured me that I would not be charged twice. Me feeling confident that I would not be charged twice, I went outside & booked my stay through Expedia & immediately after was checked in by the agent. In the middle of my stay, I received notification from my CC company that a second charge had been issued by this property. Upon check out, I notified the same training agent that checked me in that I was, yet again, charged twice. I spoke with a sales manager who informed me that check in was not completed properly by the training agent and ultimately, I would need to wait approximately (7) days to see the charges removed. Manager, whom I spoke with on a previous double charge occasion, was present at the front desk. He offered no solution or accommodations. I requested GM call @ earliest convenience & did as I was en route to check in @ a different hotel. I voiced my frustration & was told, that they have a new system & new staff & currently training. While an apology was issued, no accommodations were offered & still waiting for credit.
1 nacht verbleven in augustus 2023
Reactie van Bill op 1 sep 2023
Hello Tamara,Thank you for your review. The only charge I see is your room and tax that was paid by Expedia. I do not see any charges to your personal card. If you still see a charge on your personal account please contact me so I can research and help resolve.

2/10 – Ontzettend slecht

Gayle

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bathtub would not drain shower head wouldn't work right the place was dirty. I wanted to pay cash and just leave my bank card for security reasons they wouldn't accept my cash I could pay cash when I checked out but they still were going to run my bank card for the payment and I wouldn't receive it back for about 3 to 4 days this was a short vacation with my grandson for the first time and the whole experience was horrible trying to get checked in for 2 and 1/2 hours after a 3-hour drive had a concert to go to that evening barely had time to eat then and get ready to go when I wanted to call Holiday inns phone number I was on hold for over 40 minutes went to the front desk and asked to speak with a manager and sat there for over 20 minutes waiting to speak to a manager had to ask the front desk clerk to go get her again with no help whatsoever felt so bad for my grandson cuz all our plans were ruined
1 nacht verbleven in augustus 2023
Reactie van Bill op 1 sep 2023
Hello Gayle,Thank you for your review. I sincerely apologize for the issues you encountered. I appreciate your feedback so we may use it as training for our team members. Once again, I apologize for any inconvenience.

6/10 – Redelijk

Lacey

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property looked beautiful on the outside and the lobby also. The hallways were dingy and had a musky smell to them. There were fleas in our room and the shuttle never showed up to get us from our event.
1 nacht verbleven in augustus 2023
Reactie van Bill op 30 aug 2023
Hello Lacey,Thank you for your review. I sincerely apologize for the issues you encountered. Your feedback will help us in improving.

10/10 – Uitstekend

Charles

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the suite and the staff was great
1 nacht verbleven in augustus 2023
Reactie van Bill op 27 aug 2023
Hello Charles, Thank you very much for your review. We appreciate your business and look forward to seeing you again.

8/10 – Goed

Usha

1 nacht verbleven in augustus 2023
Reactie van Bill op 15 sep 2023
Hello Usha,Thank you very much for your review. We appreciate your business and look forward to seeing you next time.

10/10 – Uitstekend

Brian

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was our third time staying at Sahara. It was a great experience.
1 nacht verbleven in augustus 2023
Reactie van Bill op 22 aug 2023
Hello Brian,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

6/10 – Redelijk

Stacy

We stood in line for 45 min to get checked in
1 nacht verbleven in augustus 2023
Reactie van Bill op 21 aug 2023
Hello Stacy,Thank you for your review. I sincerely apologize for the wait. We are working with new team members at the front desk. I appreciate your feedback.

8/10 – Goed

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice stay
1 nacht verbleven in juli 2023
Reactie van Bill op 15 aug 2023
Hello Angela,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

10/10 – Uitstekend

Tessa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have been to a lot of hotels but the staff at this particular hotel made it the best one yet, they were so sweet and very professional. Even with a rude client the front desk receptionist was so sweet and was quick to provide a helpful solution. I will definitely be coming back, absolutely loved the atmosphere!
2 nachten verbleven in augustus 2023
Reactie van Cindy Karl - Assistant General Manager op 13 aug 2023
Hi Tessa,Thank you so much for staying with us, and for your valuable feedback! I will be sure to let the Front Desk Agent know what an impact she had on your stay.We definitely hope to see you again!Until then, please take care.

10/10 – Uitstekend

Heather

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I wish they offered breakfast in the price, premium suite is amazing!
Reactie van Cindy Karl - Assistant General Manager op 12 aug 2023
Hi Heather,Thank you so much for staying with us, and for your valuable feedback! I'm sorry we weren't able to provide you complimentary breakfast, but am very grateful you enjoyed your room.We hope to see you again!Please take care.

2/10 – Ontzettend slecht

Chris

Negatief: Personeel en service
1 nacht verbleven in juli 2023
Reactie van Bill op 11 aug 2023
Hello Chris,Thank you for your review. I sincerely apologize for any issues you encountered during your stay.

10/10 – Uitstekend

Martez

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Bill op 9 aug 2023
Hello Martez,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

8/10 – Goed

Sharon

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2023
Reactie van Bill op 9 aug 2023
Hello Sharon,Thank you very much for the review! We appreciate your business and look forward to seeing you again.

6/10 – Redelijk

BRENT

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Personeel en service
1 nacht verbleven in augustus 2023
Reactie van Bill op 8 aug 2023
Hello Brent,Thank you for your review. We appreciate your business and look forward to seeing you again.

10/10 – Uitstekend

Jacqueline

1 nacht verbleven in augustus 2023
Reactie van Bill op 7 aug 2023
Hello Jacqueline,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

8/10 – Goed

Brooke

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Bill op 1 aug 2023
Hello Brooke,Thank you very much for your review!

6/10 – Redelijk

Margaret

No shower or soap in room no shuttle in evening
1 nacht verbleven in juli 2023
Reactie van Bill op 29 jul 2023
Hello Margaret, Thank you for your review.

10/10 – Uitstekend

Terri

1 nacht verbleven in juli 2023
Reactie van Bill op 28 jul 2023
Hello Terri,Thank you very much for the review! We appreciate your business and look forward to seeing you again.

10/10 – Uitstekend

Lejin

Reisde met familie
Positief: Netheid, personeel en service
Great staff
1 nacht verbleven in juli 2023
Reactie van Bill op 27 jul 2023
Hello Lejin,Thank you very much for the 5 Star review! We appreciate your business and look forward to seeing you again.

6/10 – Redelijk

Aditi

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room was not cleaned well and there was an unpleasant odor right after I entered the room.
1 nacht verbleven in juli 2023
Reactie van Bill op 27 jul 2023
Hello Aditi,Thank you for your review. I sincerely apologize for the issues with your room. We appreciate your feedback to help our team.

2/10 – Ontzettend slecht

Joe

I have no idea what the property is like. I you check your records I reserved the room on the 21st of June? I reserved it for the 22nd of June. Mwhyvwould you show a slender with the 21st blacked out as if the present? Then IMO move one day to the right then two for check in and out. Didn’t have any rooms for 22 June , 2023 so you switched it up on me. I would rather pay three times as much than to use Travelocity again. I have every intention of posting this anywhere I can. You gained what $50 maybe? Lost a customer.
1 nacht verbleven in juli 2023
Reactie van Bill op 24 jul 2023
Hello Joe,Thank you for your feedback. I sincerely apologize for the issues you encountered with Travelocity.

6/10 – Redelijk

Sam

Reisde met een groep, Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Not impressed, the property is old & in parts are dirty. I could not even get a tea bag or pod, all they had was Green Tea & even then I had to go to the front desk & ask as none in the room. Parking is ok. The restaurant Elements is gross, service is bad, I ordered Maple Chili Chicken, the sauce was tobasco, non chili and certainly no maple, they said it was a new menu, but either way the food was below average. Breakfast was just as bad, they had no salsa for the breakfast burrito, & the waffle maker was broken, the pancakes were like eating gummy paste. My advice would be to find a different hotel.
1 nacht verbleven in juli 2023
Reactie van Bill op 23 jul 2023
Hello Sam,Thank you for your review. I sincerely apologize for the issues you experienced at breakfast. We will use your feedback to improve.

8/10 – Goed

laurie, Hettick

1 nacht verbleven in juli 2023
Reactie van Bill op 10 aug 2023
Hello Laurie,Thank you very much for your review.

2/10 – Ontzettend slecht

Patti

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
1st room, deadbolt did not work & bad musky odor. 2nd room, seemed fine until 4:30am wake up, shower did not work, not enough water pressure, no blow dryer, coffee maker leaked all over desk and personal items. I did politely let front desk gentleman know.
1 nacht verbleven in juli 2023
Reactie van Bill op 19 jul 2023
Hello Patti,Thank you for your review. I sincerely apologize for the issues you encountered. Your feedback will help us in our training with our team. We appreciate you taking the time to give us the information.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Bill op 18 jul 2023
Hello,Thank you very much for your review. We appreciate your business and look forward to seeing you again.

2/10 – Ontzettend slecht

michelle

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, comfort kamer
1 nacht verbleven in juli 2023
Reactie van Bill op 17 jul 2023
Hello Michelle,Thank you for your review.

2/10 – Ontzettend slecht

patrick

Reisde met partner
Negatief: Netheid, personeel en service
Dirty smoke filled room and one person working the front desk took 30 minutes to check in and then had to wait another 30 minutes because they didn't have rooms ready at 4:30 in the afternoon
1 nacht verbleven in juli 2023
Reactie van Bill op 17 jul 2023
Hello Patrick,Thank you for your review. I sincerely apologize for the late check-in. We appreciate your business and your feedback.

6/10 – Redelijk

Kylee

Reisde met familie
Positief: Personeel en service
Negatives-- Very much in need of renovations. Cracked floor tile in bathroom, stained carpeting and dirty dust ruffle on bed. Hallway smelled like Marijuana. Positives- friendly staff and the purchased breakfast add on was great tasting. No shuffling through a busy breakfast buffet. Just order off the menu and head back to the room! No bedbugs (always the first thing we check when going into a hotel room)! For the price paid, for only one night-- would stay again. An extended stay--- probably go elsewhere.
1 nacht verbleven in juli 2023
Reactie van Bill op 16 jul 2023
Hello Kylee,Thank you for your review. We appreciate your business and look forward to seeing you again.

10/10 – Uitstekend

Jacob

1 nacht verbleven in juli 2023
Reactie van Bill op 16 jul 2023
Hello Jacob,Thank you very much for your review! I'm glad you had a great stay. We appreciate your business and look forward to seeing you again.

2/10 – Ontzettend slecht

Mark

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ADA was a joke
Room was not ADA was too far for a person with walker did not stay and did not register after seeing the room after waiting 2.5 hours to check in but my card was charged 2x for the room plus some $25 fee i did not sigh anything and am demanding those funds to be returned immediatly. Paul - the desk person was a jerk who kept telling us it would just be a little longer then switched us to a room she couldn't walk to
2 nachten verbleven in juli 2023
Reactie van Bill op 13 jul 2023
Hello Mark,Thank you for your review. I sincerely apologize for the issues you encountered. We will work on correcting them.