Dear Chassidy, Thank you for being our guest at Extended Stay America and sharing your glowing review. We are thrilled you enjoyed the pool and had a great night's sleep. Providing a relaxing and comfortable experience for our guests is our priority. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Braxton, We sincerely appreciate your feedback regarding the outside access to rooms and the condition of the stairwells. Ensuring the safety and accessibility of our facilities is of utmost importance to us. We are actively reviewing your concerns and working towards solutions to address these issues promptly. Please rest assured that we are committed to providing a comfortable and secure environment for all our patrons. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Anthony, We sincerely apologize for the disappointing experience you had during your recent stay. Your comfort and satisfaction are our top priorities, and it is disheartening to hear that we fell short of meeting your expectations. We regret any inconvenience caused by the condition of the room, including the peeling paint, ripped furniture, and bathroom issues. We will address these issues to ensure improvements are made. We understand your frustration, and we are committed to enhancing the quality of our accommodations and services. We appreciate your understanding and hope you will consider giving us another chance to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear James, Thank you for sharing your experience. We apologize for the discomfort caused by the smell of cigarettes in your room. Your comfort is our priority, and we regret that we failed to provide you a pleasant stay. Please accept our sincerest apologies for any inconvenience you experienced. We take your feedback seriously and will immediately address this issue to ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Jolie, We apologize for the inconvenience you experienced during your stay. We understand your frustration regarding dishes and a coffee pot in your room. This oversight falls short of the service we aim to provide to all our guests. Please know that your feedback is invaluable to us, and we will use it to improve our offerings and ensure a more seamless experience for future guests. Should you reconsider, we would appreciate the opportunity to make amends and provide you with a more satisfactory stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Sterling, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Melissa, Thank you for staying with us and reviewing your experience. We are glad you were able to experience and enjoy our pool. However, we apologize for the noise disturbances you experienced from nearby guests. We are sorry for the inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit to Clearwater, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Jessica, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Thank you for the feedback and our Housekeeping team will be delighted to hear your comments on the cleanliness.

Dear Gurubasanagouda, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Beverly, Thank you for sharing your review. We are glad that you enjoyed your stay with us. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Guest, We would like to apologize on behalf of our entire team for failing to meet your expectations during your stay at our hotel. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear STEPHANIE, Thank you for choosing our hotel. Please accept our apologies for your experience at our hotel. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Faith, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Kurt, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our clean room and courteous staff, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Arisleydy, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management

Dear Jason, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted room not meeting your expectations and for the inconvenience caused by switching multiple rooms. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve!Sincerely,Hotel Management

Dear Heather, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments for front desk associate Ashley serve as the encouragement pill for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management

Dear ED, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Cheryl, We appreciate your feedback and apologize for any inconvenience during your stay. The presence of bugs and the lingering smell of smoke are concerns we take seriously. Your comments will be addressed promptly to ensure improvements. We appreciate your understanding and hope you consider staying with us again, providing the opportunity to offer a significantly improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Guest, We apologize for your negative experience during your stay. This does not reflect our usual standards, and we deeply regret any discomfort caused. Your concerns about cleanliness and maintenance will be addressed promptly to ensure improvements. We appreciate your understanding and will investigate the matter with urgency. Such behavior is unacceptable, and we assure you that appropriate measures will be taken. If you reconsider staying with us, we are committed to providing a significantly improved and more pleasant experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Guest, We appreciate your feedback and apologize for any discomfort you experienced. Cleanliness is a top priority, and we regret any lapses in this regard. Your concerns will be addressed promptly to ensure improvements. We appreciate your understanding and hope you consider staying with us again, allowing us the opportunity to provide a significantly improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Sylvie, We appreciate your feedback regarding your extended stay. We regret any inconvenience caused by the cleanliness concerns, and we understand the importance of a well-maintained space. Your input is valuable, and we will address the issues promptly. We appreciate your understanding and hope you consider staying with us again, allowing us the opportunity to provide a more satisfactory and enjoyable experience in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Faith, We're thrilled to hear your stay at Extended Stay America was amazing! Our team works hard to provide a positive experience, and your brief but positive feedback is truly appreciated. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Management

Dear Jaquan, Thank you for the review. We're delighted to hear you found comfort in our beds and appreciated the cleanliness during your stay at Extended Stay America. Your positive feedback is greatly appreciated. We strive to provide a comfortable and clean environment and look forward to hosting you again for another enjoyable experience. Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review. We appreciate your feedback regarding your expectations and the experience during your stay. We apologize for any discrepancies between the pictures and the room you received. Your observations about the furniture, side table, and carpet are duly noted, and we regret any inconvenience caused. Our commitment is to improve continually, and we value your input. Should your future travels bring you back to the area, we hope to have another opportunity to provide you with a more positive and reflective experience of our brand. Sincerely,Hotel Management