Lobby
Beschikbaarheid controleren

Beoordelingen van Country Inn & Suites by Radisson, Stockton, IL

2.5 out of 5
Country Inn & Suites by Radisson, Stockton, IL
200 Dillon Ave, Stockton, IL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 270 van 480 beoordelingen" "
Gastenscore: 8 - Goed. 138 van 480 beoordelingen" "
Gastenscore: 6 - Redelijk. 34 van 480 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 480 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 480 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

7,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Roger

Reisde met partner
Positief: Netheid, personeel en service
Good rooms, only complaint was the hot tub didn't work.
2 nachten verbleven in mei 2024

4/10 – Matig

Brittany

Positief: Netheid
1 nacht verbleven in mei 2024

6/10 – Redelijk

Scott

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

David

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
At check in I asked the clerk if there was a vending area that had toiletries in it. He sent me down the hall to and empty vending machine with an Out of Order sign on it. When we got to our room (202) the key wouldn't work so I went back to the front desk. Our sleeve said 202 on it and so he gave us two more keys. When we opened the door of 202 and walked in there was a couple in bed. I went back to the front desk and the clerk said "oops, you should have tried 204. Why would I think to do that when the sleeve had 202 written on it and he told me 202? Sal told me at that time he would make an adjustment on my bill before morning. After we finally got in 204, right next to the other occupied room and settled, we went to the pool, which was Out of Service for unknown reasons. When we went for breakfast in the morning, there were no eggs and the sausage wasn't fully cooked. The coffee (both) had grounds floating on the top and was undrinkable. When I stopped at the front desk to check out there was no adjustment made.The clerk told me he would have Sal do it later. The following day an additional charge of $20 was put on my card. I called and Sal told me they made an adjustment of $20. I explained that the charged my CC and didn't credit it. He said "ok, I'll fix it" and the next day it was taken off but another charge of $20 was put on again. I called again and got nowhere because Sal kept telling me they credited my CC $20, which they did but had also charged $20 twice
1 nacht verbleven in april 2024

8/10 – Goed

Joy

Reisde met partner
Positief: Netheid
Nice clean convenient. Person at front desk hard to understand. Advertised pool and hot tod and both close. Hot tub green Chose baymont this week . No hotub but nice pool
1 nacht verbleven in april 2024

8/10 – Goed

Tina

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was good
2 nachten verbleven in maart 2024

4/10 – Matig

Stephen

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property needs work. Pool was out of commission. Breakfast was terrible. No eggs left at 8:00AM? Coffee undrinkable. People stomping around in room above us at 3:30 AM AND ALL NIGHT.

10/10 – Uitstekend

Pedro

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Good
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Donald

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hot tub wasn’t working pool wasn’t open no rooms with jetted tubs
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Akconda

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
6 nachten verbleven in februari 2024

6/10 – Redelijk

Dianna

Almost empty.
1 nacht verbleven in februari 2024

4/10 – Matig

Mark, Crystal Lake

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Staff seemed friendly at first but, then found out that the pool and hot,tub were down for,part issues. Asked about refund or low rate and was told i was given a low rate when i my two night a month ago. Never once was informed about pool area. As I sat in the lounge area many people who, checked in were upset about not being informed of the pool conditions and asked why they were not notified in advance. Owner backed tracked and had no answers for anyone. Breakfast was a joke, the hot options were all gone and i had to go up front and ask if they were going to replenish the food as the young man was playing on his phone. He acted like I was bothering him as he stated yeah, he would be there. After some time he came over and looked and asked what the problem as and I had to go over and lift the tray to show him there was no eggs, potatoes and sausages. He said ok after he already lifted the tray before asking me. He then moved slower than a turtle crossing the street. The waffle mix was completely out as well and he acted like he did not understand why we were complaining. Reading the past reviews you will see these same issues have been going on for the past year. Amenities we’re awful.
2 nachten verbleven in februari 2024

4/10 – Matig

Martyna

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Rylie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 stars
Our stay was great. Great customer service, clean rooms, good breakfast.
1 nacht verbleven in februari 2024

8/10 – Goed

Allen

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We arrived about 10 minutes before check in, and he checked us in. We were a little disappointed that the hot tub was down, but the room rate was good so it was alright. The room was clean and comfortable and breakfast was very delicious.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nothing special here
Hotel pool haa been out of use for a while. Should let you know before booking with kids expecting to swim. Continental breakfast was cold and very slim picking. No JUICE. Just coffee and milk.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Sabin

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good size room, clean hotel
Pool and hot tub were closed, but other than that everything was great. 2 queen room was spacious and had a mini fridge. Small warm breakfast in morning was nice. Easy check in and check out. Hotel was very clean
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jodie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly, Updated, Clean Hotel
Extremely clean, updated and quiet hotel. Very friendly staff. Recommend a stay here if in the area!
1 nacht verbleven in november 2023

10/10 – Uitstekend

Rose

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
ok for the price.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really like this hotel for pleasant environment, nice clean room, friendly staff, tasty breakfast, easy parking, country around with changing leaves, all together made my experience pleasant, calming . I found great rest there and feeling like at home. Warm, cozy, thank you
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Joanne

Reisde met familie
I have stayed there several times over the last year. The swimming pool hasn’t been fixed and it open for some time. Also the whirlpool tub in one of the rooms I booked and stayed didn’t work properly either.
1 nacht verbleven in oktober 2023

8/10 – Goed

Dixie

2 nachten verbleven in september 2023

8/10 – Goed

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very nice stay with a good breakfast well worth the money.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Blanca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

4/10 – Matig

canice

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Arrived to find both pool and hot tub out of service. A major reason we chose this property. Was told by manager that pool would be fixed by evening. Still broken and locked this morning. A courtesy email should have been sent.
1 nacht verbleven in september 2023

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall, a vert comfortable, clean place to stay.
1 nacht verbleven in september 2023

8/10 – Goed

JOHN

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023

6/10 – Redelijk

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you for being there when we need a place!
1 nacht verbleven in september 2023

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

Lisa-Beth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Karen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Manager was pleasant and helpful.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Angelica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I were in town for a wedding and stayed at this hotel. It was pretty and charming. The staff was very kind. Our room was spacious, clean, and comfortable. It was also what I would consider inexpensive- I’ve paid double for rooms at other hotels not kept as clean and orderly. I really liked the aesthetics of the outside and the lobby. Breakfast was also delicious. We would definitely go back in the future.
1 nacht verbleven in september 2023

8/10 – Goed

Sam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

jason

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pool status declaration
We were very displeased that the pool was out of service. We chose this hotel based on the pool and hot tub. One employee told us they were waiting on parts and a different employee told us the chlorine levels were too high and they couldn't get them reduced even with adding special reducer chemicals. Put a disclaimer on the web page for cryin out loud. Is it too hard to be honest? I'm not even sure that the pool was out of order but rather too lazy to maintain it since I didn't even get matching stories on why it was closed. Other that this the hotel was clean and staff pleasant and helpful.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Monica

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Robert

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Owners are doing a great job of keeping the property as fresh and clean as possible. It is appreciated. Thank you!!!!
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Jami

Reisde met partner
Positief: Voorzieningen
Very nice and quiet place in a rural area!
1 nacht verbleven in augustus 2023

8/10 – Goed

Kelli

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Joe

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid
We got that room wasn't ready came back 30 minutes later room still not ready they had to put us up n a different room it's frustrating after driving for 4 hours to get to motel
2 nachten verbleven in augustus 2023
Reactie van Customer Care op 25 aug 2023
Thank you for posting a review. We are saddened to hear that your stay was less than satisfying due to the availability of the room and the service you received from the staff at that time. Certainly, this is not the kind of experience we would want you to have. Your feedback is highly appreciated and will be forwarded to the hotel management to ensure situations as this won't happen again. We hope for another opportunity to make a more favorable impression in the future.

8/10 – Goed

Debra

Positief: Personeel en service
Negatief: Voorzieningen
Very quiet and located near a number of tourist attractions. The hotel pool leaves a bit to be desired. Looked as though it hadn’t been cleaned all summer.
1 nacht verbleven in augustus 2023

8/10 – Goed

Leroy

Reisde met familie
Positief: Voorzieningen
It was ok small but it did the job a little high priced for a small room
1 nacht verbleven in augustus 2023

8/10 – Goed

Deborah, Harwood Heights

2 nachten verbleven in juli 2023

10/10 – Uitstekend

Alan

2 nachten verbleven in juli 2023

10/10 – Uitstekend

Kathryn

2 nachten verbleven in juli 2023

8/10 – Goed

Y. Helen

1 nacht verbleven in juli 2023

8/10 – Goed

Linda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Job.
I really don't know what to tell you. Check in was easy,and quick. My room was very nice. Clean and comfortable. Town was small,but had everything I needed. Gas,restaurants,and a grocery store. If I every have a need to get back that way, that will be where I stay. Good job.
2 nachten verbleven in juni 2023

8/10 – Goed

Diana

Reisde met familie
Positief: Netheid, personeel en service
No towel bars to hang the wet towels.
2 nachten verbleven in juni 2023

6/10 – Redelijk

Ann

So-So
We booked through an on-line company and it was advertised only 13 miles from Galena, IL which was our destination. However, it was more like 23 miles from Galena. The bathroom had a funky smell that we never could figure out. Other than that, it was fine. Just okay - not the best, not the worst.
1 nacht verbleven in juni 2023
Reactie van Customer Care op 30 jun 2023
Thank you for writing a review. We are saddened to hear that your experience was anything less than satisfying due to the location and the smell of the bathroom at that time. Please know that we are concerned about the satisfaction of our guests and your feedback is greatly appreciated as it assists us in our continuous goal of improving our services. We hope for another opportunity to make a more favorable impression in the future.