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Beoordelingen van Adina Apartment Hotel Sydney Surry Hills

3.5 out of 5
Adina Apartment Hotel Sydney Surry Hills
359 Crown Street, Surry Hills, NSW

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 654 van 1271 beoordelingen" "
Gastenscore: 8 - Goed. 460 van 1271 beoordelingen" "
Gastenscore: 6 - Redelijk. 104 van 1271 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 1271 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 1271 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jelle

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Prima appartement op 10 minuten lopen van de stad.
Het hotel is netjes en ligt in een prima buurt. Sidny is duur, maar dit viel nog te overzien. Het appartement en de rest van het hotel bied een hoop faciliteiten. In de keuken is een hoop te vinden, maar er is te weinig bestek en service om de vaatwasser te vullen. Er is een droger en een wasmachine in het appartement, dus wassen is geen probleem. Het grote nadeel van het hotel is dat je wel wifi hebt, maar maar met 2 appararen kan verbinden. Wij waren met z'n vieren en hadden daar niet genoeg aan. Je kan het vergtoten naar 4 apparaten, maar dat kost $40 per week. Ik heb maar een simkaart gekocht met wat internet, dat is een stuk goedkoper. Als je een simkaart koopt, koop dam geen Vodafone.

10/10 – Uitstekend

Marelie, Amsterdam

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Perfect hotel in een perfecte buurt
Absolute aanrader voor een verblijf van meerdere dagen in Sydney !! Een keurige kamer, heerlijke woon- en slaapkamer en een prima zwembad (met zon aan het einde van de dag) voor de verfrissende duik. Enkel de service van het personeel vond ik onder de maat. Ze maakten een verveelde indruk, zeiden nauwelijks gedag en alles leek te veel moeite. Maar laat dit je niet beletten om Medina on Crown te boeken. De wijk Surray Hills is fantastisch qua restaurants, koffiehuizen en leuke winkels. Ook op loopafstand van de grote bezienswaardigheden en Central Trainstation. 1000% een comeback waard!!

10/10 – Uitstekend

Sue

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, good location, lovely pool.
1 nacht verbleven in april 2024
Reactie van Adina Apartment Hotel Surry Hills Reception op 8 apr 2024
Hi Sue, thank you for your lovely feedback.We are thrilled to hear that you enjoyed your time with us and we look forward to seeing you again soon!

8/10 – Goed

jeffrey, geelong

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Adina Apartment Hotel Surry Hills Reception op 8 apr 2024
Hi Jeffrey, thank you for taking the time to leave us some feedback! We appreciate your time and we are happy to hear you had a great stay.See you next time!

10/10 – Uitstekend

Dylan

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, nice quiet area. Great option for central Sydney, relatively close to CBD
3 nachten verbleven in maart 2024
Reactie van Adina Surry Hills Team op 4 apr 2024
Hi Dylan, thank you for your lovely feedback!We appreciate your time and we look forward to seeing you again soon!

10/10 – Uitstekend

Brock

Reisde met een groep
Positief: Netheid
Comfortable and easy would stay again
2 nachten verbleven in maart 2024
Reactie van Adina Surry Hills Team op 18 mrt 2024
Thank you for your lovely words - we appreciate your feedback!See you next time!

8/10 – Goed

Michael

Positief: Netheid
I love this hotel. It has a lot that’s appealing. I stay here for a week every year and have for about 12 years. I love that the rooms have kitchens and washers and dryers. It does however need some updating. The televisions are old and not in HD. They also don’t offer any smart TV access or premium channels. I think this would go a long way to making the stays nicer. The shower is also terrible. Bathroom remodels would make these apartments much much better. I’ll definitely be back but would love to see some modernization!
4 nachten verbleven in maart 2024
Reactie van Adina Surry Hills Team op 21 mrt 2024
Hi Micheal,Thank you for your feedback.We will pass on your concerns to management.See you next time.Thank you

10/10 – Uitstekend

Robert Shane

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Love It,,,, thank Adina Surry Hills
4 nachten verbleven in februari 2024
Reactie van Adina Apartment Hotel Surry Hills Reception op 22 feb 2024
Hi Robert, thank you for your lovely review.We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon!

8/10 – Goed

Amanda

4 nachten verbleven in februari 2024
Reactie van Adina Surry Hills Team op 21 mrt 2024
Hi Amanda,Thank you for your feedback.See you next time.Thank you

2/10 – Ontzettend slecht

Emeli

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t receive my VIP reward and I’m very disappointed that I was given the run around. The bathroom was mouldy and when asked to have it cleaned, the receptionist said the cleaners are busy til tomorrow. Very poor. Won’t be back! Definitely don’t recommend this hotel.
1 nacht verbleven in februari 2024
Reactie van US op 25 feb 2024
Dear Emeli,Thanks for your honest feedback.We are very sorry to hear that you faced these issues during your stay. Your complaints have been forwarded to the management and we will appreciate if you would stay with us again. We will look forward to welcoming you.Warm regards,Adina Surry Hills Team.

10/10 – Uitstekend

Andrea

Have stayed in Aduna Apartments all over the world. They n ver disappoint. Surrey Hills was the same, good location, service and a nice swimming pool 😀
1 nacht verbleven in januari 2024
Reactie van Adina Surry Hills Team op 5 feb 2024
Hi Andrea, thank you so much for leaving us such lovely feedback. We hope to see you again soon!

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
We thoroughly enjoyed our stay … the staff all very helpful and accomodating. We would recommend
3 nachten verbleven in januari 2024
Reactie van Adina Surry Hills Team op 5 feb 2024
Hi Susan, thank you for leaving us some lovely feedback.We look forward to welcoming back again soon!

10/10 – Uitstekend

Alexia

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The pool and spa area is wonderful. It is surrounded by a beautiful inner city garden. My family loved escaping to this beautiful space. The room was great. Definitely recommend staying here.
3 nachten verbleven in januari 2024
Reactie van Adina Surry Hills Team op 23 jan 2024
Hi Alexia,Thank you for your kind words.Nice to know that you had a pleasant experience with us.See you next time.Thank youAdina Surry Hills Team

10/10 – Uitstekend

Lyndal

Positief: Netheid, comfort kamer
Great location!
The adina is our favourite hotel in Sydney.
1 nacht verbleven in januari 2024
Reactie van Adina Surry Hills Team op 22 jan 2024
Hi Lyndal,Thank you so much for your kind feedback.Glad to know that you had a pleasant stay.See you next time.Stay safe and healthy.Thank you.Adina Surry Hills Team

10/10 – Uitstekend

SANGSU

Zakenreiziger
Positief: Netheid, comfort kamer
친절하고 호텔은 쾌적했으며 인근에 맛있는 식당들이 있어서 좋았습니다.
1 nacht verbleven in januari 2024
Reactie van Adina Surry Hills Team op 21 jan 2024
Hi Sangu, thank you for your lovely feedback - we are happy to hear that you enjoyed your stay at Adina Surry Hills. See you next time!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
Good location close to CBD, Art Gallery, Spacious unit.
2 nachten verbleven in januari 2024
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi,Thank you so much for you feedback.See you next time.Thank you.Adina Surry Hills Team

2/10 – Ontzettend slecht

Alexandros

Negatief: Netheid
Outdated apartments & huge cockroaches
We spent 15 days at Adina Surry Hills during Christmas and New Year's Eve. The apartment is very outdated. The pictures are heavily photoshopped and incredibly misleading. The furniture, cupboards, doors, and curtains were disgustingly marked and broken, as if no one had washed them for 20 years. Considering how expensive it is, I wouldn't recommend it. The apartment was not clean upon entry. It had a peculiar smell, breadcrumbs on the kitchen counter, hair in the bathroom, an empty handwash soap container, fingerprint marks all over the windows, and sticky surfaces, handles, fridge, etc. The staff was nice, but it wasn't a wow welcoming experience. We found cockroaches in the kitchen from day 1. They performed a "deep clean," but it wasn't very effective as cockroaches were found in the next days, including on the balcony and in the bathroom. We intentionally left the dead cockroach in the living room, and the cleaners didn't even collect it. It was Xmas time and NYE, so we didn't have a lot of options and decided to stay. The location was amazing, and the views from the 4th floor were great, but the balcony and furniture were so outdated and old that it wasn't inviting to spend time there, let alone with the presence of huge cockroaches. The garden area is beautiful, really nice, but the pool was dirty, and the water had a green color, so I didn't bother using it. I am sorry to say, but I wouldn't recommend that place.
12 nachten verbleven in december 2023
Reactie van Shoaib Akmal op 21 jan 2024
Dear Alex, Thank you for your time over the phone! Alex, It is only through feedback such as yours that we are able to maintain and, where necessary, improve upon service levels for our valued guests. I am very sorry about the room situation & I appreciate your understanding. I know this was not ideal at all and trust your future booking is in good hands. I will ensure we make up for the inconvenience we caused. I have bought the below shortcomings with Executive Housekeeping Manager, Maintenance Manager & brief the team involved.Thanks again for sharing your valuable feedback, Alex. It truly allows us to fix our shortcomings . Please do contact me at your convenience if I can be of any assistance in the meantime.Kind Regards,Shoaib AkmalAssistant Hotel Manager

8/10 – Goed

Todd

Reisde met familie
Positief: Netheid, comfort kamer
Good friendly place to stay
Nice place to stay for a family of 4. Amenities are nice and tidy, large pool doesn't have any shade other than early morning and late afternoon. Plenty of places to eat out, as well as woolworths within a short walk. Bus stop is close but the Light rail stop is a bit longer of a walk. Would happily stay there again.
2 nachten verbleven in januari 2024
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Todd,Thank you for your feedback.We will inform our management about your concern and we will try our best to mitigate it.See you next time.Thank you.Adina Surry Hills Team

8/10 – Goed

Jodie

Positief: Netheid, comfort kamer
Nice accommodation in Surry Hills
Spacious apartments in trendy Surry Hills, and only a 5-10 min walk away from the Surry Hills light rail stop. There are lots of fantastic bars, pubs and eateries in the area. Our apartment was serviced daily, but some areas weren't as clean as should be - eg, the balcony and balcony furniture and the glass door leading to the balcony. There was also a sock left in the dryer by previous guests and cutlery in the dishwasher. I didn't receive my Gold member benefits (bottle of wine and upgrade) but the staff did distribute bottles of Prosecco and a goodie bag to all of the guests on New Years Eve, which was a nice touch.
3 nachten verbleven in december 2023
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Jodie,Thank you for your feedback.Sorry to hear that you have not received your wine bottle, it is due on us for your next time stay, please let our friendly staff know about it.See you next time.Thank you.Adina Surry Hills Team

10/10 – Uitstekend

Mitchell

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Mitchell,Thank you for your review.Glad to know that you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

8/10 – Goed

Pei Yi

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location, with busses and tram stop by minutes walk. It's also along a street with lots of eateries, cafes, bakeries etc. There's also a lovely little park down the road that our little one enjoyed visiting and playing at.
4 nachten verbleven in december 2023
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Pei Yi,Thank you for lovely feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

8/10 – Goed

Michael

7 nachten verbleven in november 2023
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Micheal,Thank you for feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

6/10 – Redelijk

Susan

4 nachten verbleven in december 2023
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Susan,Thank you for feedback.See you next time.Thank you.Adina Surry Hills Team

4/10 – Matig

james

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Adina Surry Hills Team op 21 jan 2024
Dear James,Thank you so much for your feedback.We look forward to welcome you back in future.

10/10 – Uitstekend

Stacey

Zakenreiziger
Positief: Netheid, comfort kamer
2 nachten verbleven in december 2023
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Stacey,Thank you for lovely feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

8/10 – Goed

Donna

Positief: Netheid
7 nachten verbleven in november 2023
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Donna,Thank you for lovely feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

10/10 – Uitstekend

Belinda

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The reception were friendly and helpful.
1 nacht verbleven in november 2023
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Belinda,Thank you for lovely feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

6/10 – Redelijk

Joel

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Joel,Thank you for feedback.See you next time.Thank you.Adina Surry Hills Team

10/10 – Uitstekend

Megan

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
We have stayed here before and will stay there again
1 nacht verbleven in januari 2023
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Megan,Thank you for lovely feedback.Glad to know you had a pleasant stay.See you next time.Thank you.Adina Surry Hills Team

10/10 – Uitstekend

Tulsa

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice place to stay, will definitely stay there again
2 nachten verbleven in november 2023

10/10 – Uitstekend

Vicki

Reisde met een groep
Positief: Netheid, comfort kamer
+Great location, spacious room
Friendly staff, spacious room. We were very grateful to be upgraded to a room with a huge terrace, it was lovely. 2bd, 2 bathroom was great for our group of 4 friends. Lots of shops and dining options close by.
1 nacht verbleven in november 2023

6/10 – Redelijk

Adrianna

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Adina Surry Hills Team op 19 jan 2024
Hi Adrianna,Thank you for feedback.See you next time.Thank you.Adina Surry Hills Team

6/10 – Redelijk

Kerry, Sydney

Reisde met familie
its needs to be cleaned up - new paint and bathroom updated
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Elena

Positief: Netheid, comfort kamer
5 nachten verbleven in november 2023

8/10 – Goed

Andrew

Zakenreiziger
Positief: Netheid
2 nachten verbleven in oktober 2023

8/10 – Goed

andrew

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property was clean & comfortable. It is an older accomodation but still fine. Location is awesome!
2 nachten verbleven in september 2023

10/10 – Uitstekend

Anthony

2 nachten verbleven in oktober 2023

8/10 – Goed

Christophe

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Great size 2 bedrooms apartment, good kitchen, lots of crockery. Confortable bed and sofas. Swimming pool was nice on hot day. Only issue was regarding the bathroom was not very clean especially behind the entry door and the shower screen rail door. Kitchen tap was not secured to the sink. We still did enjoyed our stay.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Kayce

Reisde met partner
Positief: Netheid, voorzieningen
Apart from the trafic in the morning the place was nice, relaxing. Great location and easy parking
2 nachten verbleven in oktober 2023
Reactie van Usama op 10 okt 2023
Hi,Thank you for the excellent review, Kayce, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!Adina Apartment Hotel Sydney Surry Hills.

10/10 – Uitstekend

Marnie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Close walk to everything
1 nacht verbleven in oktober 2023

8/10 – Goed

Michele

Reisde met familie
Positief: Netheid, comfort kamer
3 zbedroom unit
2Brm unit, spacious, comfy beds but shower pressure was too low. Reception was so helpful with baggage stowage, direction to shops & trains.
2 nachten verbleven in oktober 2023

4/10 – Matig

Karyn

Reisde met een groep
Positief: Comfort kamer
Negatief: Netheid
Disappointing, dirty and not what we paid for
The good: front desk and housekeeping staff friendly and as helpful as they could be. Location great, room spacious. The bad: bedding configuration (despite being confirmed with us on booking and the day before arrival) incorrect meaning 2 of us had to share a bed for the first night. The offered alternative of a small rock hard rollaway bed was not sufficient in our opinion. Although this was remedied the next day (only because we forced the issue), no compensation for the ridiculous first night arrangements were offered, and the manager Ben never returned my calls after the second morning. The duvets on the replacement bed were stained (looked like dried blood). The elements on the stove turned off and on of their own accord, requiring someone to monitor the stove at all times that it was turned on at the wall. The rangehood didn't work. No salt and pepper in the apartment, which is unusual given a full kitchen was provided. This would have been a lovely stay if care and attention to detail had been in play. We found out from the front desk that the person setting the room up on the day of our arrival had flagged that the bedding situation was not what we had booked, but no-one seemed to care at that point, which is disappointing. Thankfully hotels.com were accommodating and did their best to assist us. We would have been even more disappointed had the great team at hotels.com not been able to assist.
3 nachten verbleven in september 2023

8/10 – Goed

Laura

1 nacht verbleven in september 2023

10/10 – Uitstekend

Karen

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and helpful staff. The appartments are clean and tidy. I loved how close we were to everything we needed. I would stay again for sure.
12 nachten verbleven in september 2023
Reactie van Ruby op 20 sep 2023
Dear Karen,Thank you for the excellent review Karen, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!Regards,Adina Apartment Hotel Sydney Surry Hills Team

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

Andrew

Zakenreiziger
Positief: Netheid
1 nacht verbleven in augustus 2023

4/10 – Matig

Mark

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Arrived at 7 concierge wasn’t available had to call a mobile number and wait 10 min to be let in Apartment wasn’t cleaned properly long hair in the bathroom and shower towels were missing shower head didn’t work And over all cleaning was terrible
2 nachten verbleven in augustus 2023
Reactie van Adina Surry Hills Team op 3 sep 2023
Mark,Thank you Mark for taking the time to leave us your valuable feedback on your recent stay. It is only through feedback such as yours that we are able to maintain and, where necessary, improve service levels for our valued guests.We are very sorry to hear that your recent stay with us did not meet your expectations and was disappointed to learn that you had issues with cleanliness.We have passed on your feedback to our team.Once again, thank you for letting us know about your stay and we hope we have another opportunity to welcome you back to the Adina in the future.Adina Apartment Hotel Sydney Surry Hills Team

8/10 – Goed

John

Reisde met partner
Positief: Netheid
Always loved the location. Apartments used to be better provisioned for self catering
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

YOSHIKO

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
本当に大好きなホテルです！スタッフは皆さん優しくて笑顔で挨拶してくれて、拙い英語を根気強く聞いて答えてくれました。2ベッドルームも使い勝手が良く、窓からの景色も街並みが見えて良かったです。1階がビルズ！毎朝楽しく頂きました。近くの食料品的や雑貨屋さんも素敵で良かったです。お部屋のボディクリームなどが本当に良い香りで、頼んでフロントで購入させて頂きました。 また是非来ます！本当にありがとうございました！
3 nachten verbleven in augustus 2023

8/10 – Goed

Rodney

1 nacht verbleven in juli 2023