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Beoordelingen van Holiday Inn Parramatta, an IHG Hotel

4 out of 5
Holiday Inn Parramatta, an IHG Hotel
18-40 Anderson Street, Parramatta, NSW

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 463 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 410 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 1001 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Bruce

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved staying here. From the moment we arrived, staff were helpful & professional & were at all times throughout our stay. Plenty of space in the room & even a bath which is quite rare in hotel's these days. We used the pool & hot tub a few times & fresh towels were always available. Breakfast was buffet of hot & cold food, always the same, but always fresh & the hot food was hot & well cooked. 5 minutes to walk to the train station, the big Westfield shopping centre & downtown Parramatta. Only down side was we had hired a car during our week’s stay here & while the hotel had its own car park, it costs $20 per 24 hours, so our week cost us an extra $140 in parking charges. Just be aware of this if you plan to stay here with a car
7 nachten verbleven in maart 2024
Reactie van Mary, Duty Manager op 3 apr 2024
Dear Bruce, Thank you for staying in Holiday Inn Parramatta and for providing your feedback regarding your most recent stay with us. We glad you had a nice relaxing stay and enjoyed our pool, breakfast and prime location. We do appreciate your comments regarding our parking and most are surprised by this. Unfortunately our hotel is too close to the city centre and we are under the NSW Parking Space Levy (PSL). We hope you'd stay with us again in the future despite this.

2/10 – Ontzettend slecht

Nikul

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I requested earlier check out and they did not allow me to do so. Hence, they ruin my trip to Gold Coast by road.
2 nachten verbleven in maart 2024

8/10 – Goed

Dereje Arega

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Ty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Mary, Duty Manager op 26 feb 2024
Dear Ty,Thank you for taking the time to leave a rating of your stay with us here in Holiday Inn Parramatta. We'd like to know what you liked specifically and hope you'd stay with us again to tell us about it in the future.

10/10 – Uitstekend

Denis

Tres bien situé, propre
1 nacht verbleven in februari 2024
Reactie van Galib op 12 feb 2024
Dear DenisThank you very much for choosing Holiday Inn Parramatta on your recent stay. Also, thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We hope to welcome you back to the hotel again in the future.Sincerely,Sincerely,R. GalibFront Office Manager

10/10 – Uitstekend

Anthony

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff where very nice and helpfull. Off street parking was easy and convenient. Comfortable bed and pillows. Very clean establishment. Will be my goto for Parramatta in the future.
1 nacht verbleven in februari 2024
Reactie van Galib op 4 feb 2024
Dear AnthonyThank you for sharing your recent stay experience at Holiday Inn Parramatta! I am delighted to see that you had an exceptional experience with our team and facilities and overall stay experience. I will ensure to pass on your kind compliments to the rest of the team also.Certainly it will motivate the team. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to Holiday Inn Parramatta very soon again.Sincerely,R. GalibFront Office ManagerHoliday Inn Parramatta

8/10 – Goed

Nicole

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great short stay hotel for families
Our family had a wonderful time. Hotel was nicer than expected. We had a double double room (2 beds) which was large enough for our family of 4. Room was clean and the pool was very fun for the kids. Location was good too. Very close to Westfield and train station. I would stay there again. Buffet breakfast was great.
2 nachten verbleven in januari 2024
Reactie van Galib op 29 jan 2024
Dear Nicole,Thank you for staying in Holiday Inn Parramatta! It is extremely pleasing to read that we met most of your expectations and that you enjoyed your stay with us. We are most appreciative of your compliments on our friendly staff. I will ensure to pass on your kind compliments to the rest of the team also.We look forward to welcoming you back next time! Sincerely,R. GalibAssistant Front Office ManagerHoliday Inn Parramatta

6/10 – Redelijk

Vamsi

1 nacht verbleven in januari 2024
Reactie van Mary, Duty Manager op 26 feb 2024
Dear Vamsi,Thank you for booking with Holiday Inn Parramatta. Please know your feedback is valuable to us. We use it to continuously improve our guest's experience so we'd like to hear what we could improve on if you'd consider staying with us again in the future.

10/10 – Uitstekend

Glen

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Mary, Duty Manager op 28 jan 2024
Dear Glen,Thank you for leaving a review of your stay here in Holiday Inn Parramatta. We're glad you enjoyed it enough to leave us an outstanding rating. We'll definitely look forward to welcoming you back in the near future.

8/10 – Goed

shahryar

Reisde met een groep
2 nachten verbleven in januari 2024
Reactie van Mary, Duty Manager op 28 jan 2024
Dear shahryar,Thank you for leaving a review of your recent stay with us. We'd love to hear how your experience was and what you liked about your stay. Please feel free to reach out next time you're in Sydney as well. We look forward to seeing you again next time.

10/10 – Uitstekend

Kim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a wonderful stay at this hotel. Beautiful big room, very clean and neat. Huge bathtub and lovely soft big bed. Staff were exceptional, friendly and helpful.
1 nacht verbleven in januari 2024
Reactie van Mary, Duty Manager op 28 jan 2024
Dear Kim, Thank you for leaving a review of your wonderful stay here in Holiday Inn Parramatta. Your description of our rooms is very flattering and on behalf of the staff, we really appreciate it. Its reviews like yours that motivate us to keep providing great service. We'll look forward to welcoming you back in the near future.

10/10 – Uitstekend

Monica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like my stay. Very much, very clean, quiet and lovely friendly staff
1 nacht verbleven in januari 2024
Reactie van Mary, Duty Manager op 28 jan 2024
Dear Monica,Thank you for your heartfelt feedback regarding your stay. We're glad you enjoyed it and appreciate your comments regarding our room cleanliness and lovely friendly staff. This review will ensure we continue the year in high spirits. We hope you come and visit us again soon.

8/10 – Goed

Yaser

6 nachten verbleven in december 2023
Reactie van Mary, Duty Manager op 28 jan 2024
Dear Yaser,Thank you for taking the time to leave a review of your stay. We would like to know what you liked and if there's any areas of improvement we can achieve. So please let us know when you return next time

10/10 – Uitstekend

Karthick

1 nacht verbleven in januari 2024
Reactie van Mary, Duty Manager op 9 jan 2024
Dear Karthick,Thank you for staying in Holiday Inn Parramatta and for providing a review of your most recent stay with us. We really appreciate the high rating you've provided and would love to hear what you liked in particular. We hope you'd let us know when you book with us again!

10/10 – Uitstekend

Peng

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Mary, Duty Manager op 9 jan 2024
Dear Peng,Thank you for leaving a review of your recent stay with us. We really appreciate your high rating and look forward to your return in the future.

10/10 – Uitstekend

Shamsia

Positief: Netheid, personeel en service en comfort kamer
A hidden gem in Parramatta
Location is great. 5 minutes' walk to the rail station, several halal restaurants around. Great hotel breakfast. Cleanliness is generally good, the only thing I would suggest to hotel management is to consider changing the carpet in the corridors. They are very old and looks dirty. The fittings in the bathroom are from the sixties...time to upgrade, I think.
6 nachten verbleven in december 2023
Reactie van Mary, Duty Manager op 9 jan 2024
Dear Shamsia,Thank you for taking the time to leave a review of your stay. We really appreciate your comments regarding our prime location and great breakfast. Please know some works are on the way in regards to the carpet and corridor paintings, so we hope you'd get to enjoy and look forward to it the next time you come and stay with us.

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All staff were friendly and helpful. May I suggest a VISUAL map when assisting guests with transport options at the local train/bus terminal. As a former education support worker, I could clearly see the need for a visual map/list of what transport to take when heading to Olympic Park - which during our stay,is where a large number of guests were headed. Verbal is helpful, but a visual (& can take a photo also) is even better :) Would definitely stay again and would recommend.
1 nacht verbleven in november 2023
Reactie van Mary G, Duty Manager op 31 dec 2023
Dear Lisa,Thank you for taking the time to leave a review of your stay with us and for your suggestion regarding visual aids of maps and transportation. We have these for Parramatta and for Sydney CBD, but not Olympic park- great insight! Directions to this area tend to change depending on the demand of the event, but that's an easy consideration. We look forward to welcoming you back in the near future (hopefully with the maps on the ready).

10/10 – Uitstekend

Julia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Visiting Australia from U.S. Extremely helpful staff, front desk reception amazing! Very convenient to shopping/train station. Free beffet breakfast was both convenient and very good!
13 nachten verbleven in december 2023
Reactie van Mary op 31 dec 2023
Dear Julia,Thank you so much for taking the time to leave a feedback of your stay. Its reviews like yours that motivate us to keep providing great service and continue helping in any way we can. We are lucky enough to be blessed with a convenient location and great team. We look forward to welcoming you back when you visit Sydney again.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
역에서 가까운 위치라 이동이 편리 합니다 조식도 좋았네요 같은급 호텔과 비교 됩니다
3 nachten verbleven in december 2023
Reactie van Mary G, Duty Manager op 31 dec 2023
Dear Anonymous,Thank you for taking the time to leave a review of your recent stay with us. We really appreciate your feedback regarding your prime location and convenient breakfast. We hope you'd consider staying with us again in the future.

8/10 – Goed

Danielle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and comfortable
1 nacht verbleven in december 2023
Reactie van Duty Manager, Holiday Inn Parramatta op 27 dec 2023
Dear Danielle,Thank you for leaving a feedback regarding your most recent stay. We really appreciate your comments about the cleanliness of the room and proud that you had a comfortable and hopefully relaxing stay. We hope you'd stay again soon!

8/10 – Goed

Graeme

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Mary, Duty Manager op 27 dec 2023
Dear Graeme, Thank you for leaving a review of your stay with us. We're glad to have been of service and would love to hear what you liked about your stay and what we could improve on. We hope you'd consider staying with us again in the future.

8/10 – Goed

Darren

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We liked everything about our stay except the pillows. They are conveniently embroidered with “Firm” or “Soft” but they are too thick to sleep on. This is the only negative we had about the stay. The staff were friendly, helpful and knowledgeable. We will stay again next time there is a concert in the west.
1 nacht verbleven in december 2023
Reactie van Mary, Duty Manager op 27 dec 2023
Dear Darren, Thank you for taking the time to leave a review of your most recent stay. We really appreciate your comments regarding our friendly and knowledgeable staff. We're shocked to hear that neither of our pillows were to your preference as they are usually a hit with our guests. We will forward your comments to housekeeping to see if we can have a thinner pillow as an option next time. We look forward welcoming you back in the near future.

8/10 – Goed

Dylan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good property and staff were good. It was a shame our list night before driving 5 hours was disrupted by the neighbours partying till 2am. Overall a convenient place to stay and quick to qudos bank arena.
5 nachten verbleven in november 2023
Reactie van Duty Manager, Holiday Inn Parramatta op 27 dec 2023
Dear Dylan,Thank you for staying in Holiday Inn Parramatta and for providing your feedback during your stay. We strive to make each stay as comfortable as possible and with your neighbours partying until 2am, it would have been difficult to get a good nights sleep and for that we apologise. We appreciate your sentiments regarding our convenient location and friendly staff. We hope you'd stay with us again in the future to show you that the one night was an exception.

10/10 – Uitstekend

Karan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff. Extremely friendly and helpful
2 nachten verbleven in november 2023
Reactie van Mary, Duty Manager op 27 dec 2023
Dear Karan,Thank you for taking the time to leave a review of your stay with us. Its great to hear that you enjoyed your stay with us and that our friendly staff were of great help to you. Its reviews like yours that motivate us to keep providing great service and we'll ensure to forward this to our team. We look forward to welcoming you back on your next stay with us!

6/10 – Redelijk

Brett

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The room was very clean and the breakfast buffet was great, however the mattress was lumpy and uncomfortable. The air conditioner was not great in keeping the room cool and the TV was too small compared to what you get in other hotels.
1 nacht verbleven in november 2023
Reactie van Mary, Duty Manager op 27 dec 2023
Dear Brett,Thank you for staying in Holiday Inn Parramatta and for providing your feedback about your stay. We're glad that you had an enjoyable buffet breakfast and appreciate your comments about our clean rooms. Please know your feedback is valuable to us. We use feedback such as yours to improve our guest experience, and your mention of the mattress and aircondition will be forwarded to our maintenance team. We hope you'd stay with us again in the future.

6/10 – Redelijk

Lorraine

Reisde met partner
Negatief: Voorzieningen
The bathrooms were run down
3 nachten verbleven in november 2023
Reactie van Mary, Duty Manager op 27 dec 2023
Dear Lorraine,Thank you for taking the time to leave a review of your stay with us. We apologise that our bathrooms were not to your expectation. We acknowledge that our product is older and we make up for this with our above and beyond customer service. We will forward your comments to our maintenance team for future improvements. We hope you find another reason to stay with us again in the future.

10/10 – Uitstekend

Rachel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great choice, good value, easy access
2 nachten verbleven in november 2023
Reactie van Nawaraj K. op 19 nov 2023
Dear Rachel,Thank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our Team and Service. So we are delighted to hear that you enjoyed your stay. We will ensure to pass on your kind compliments to our head of departments and team members in all departments. We hope to welcome you back to the hotel soon.SincerelyNawaraj KarkeeDuty Manager Holiday Inn Parramatta

10/10 – Uitstekend

Christina

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Nawara K. op 19 nov 2023
Dear Christina, Thank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our staff and service so we are delighted to hear that you enjoyed the breakfast and your stay. We hope to welcome you back to the hotel soon.Dear Mr. …Thank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our staff and service so we are delighted to hear that you enjoyed the breakfast and your stay. We hope to welcome you back to the hotel soon.Dear Mr. …Thank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our staff and service so we are delighted to hear that you enjoyed the breakfast and your stay. We hope to welcome you back to the hotel soon.SincerelyNawaraj KarkeeDuty Manager Holiday Inn Parramatta

6/10 – Redelijk

Wayne

2 nachten verbleven in november 2023
Reactie van Mary, Duty Manager op 27 dec 2023
Dear Wayne, Thank you for taking the time to leave a rating of your stay with us. Please let us know what we can improve on to make your stay as comfortable as possible and hope you'd give us another chance by staying with us in the future.

10/10 – Uitstekend

CHO

1 nacht verbleven in oktober 2023
Reactie van Mary op 7 nov 2023
Dear CHO, Thank you for taking the time to leave a review of your most recent stay here in Holiday Inn Parramatta. We really appreciate the 10/10 you have given us and look forward to welcoming you back in the near future.

10/10 – Uitstekend

CHO

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Nawara K. op 19 nov 2023
Dear Cho,Thank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our staff and service so we are delighted to hear that you enjoyed the breakfast and your stay. We hope to welcome you back to the hotel soon.SincerelyNawaraj KarkeeDuty Manager Holiday Inn Parramatta

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, comfort kamer
Not a good stay
Not a good stay. I changed my room twice and each time the air in each room was smelly. Does the aircon need cleaning? Windows don’t open and my stay was not enjoyable.
1 nacht verbleven in oktober 2023
Reactie van Mary, Duty Manager op 28 okt 2023
Dear Anonymous,Thank you for taking the time of leaving a review regarding your most recent stay. We would like to apologize to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and your comments in regards to the smell in the room will be forwarded to our maintenance team. We hope will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Uitstekend

Erica

Reisde met familie
Service was amazing. Breakfast was excellent
1 nacht verbleven in oktober 2023
Reactie van Mary, Duty Manager op 25 okt 2023
Dear Erica,Thank you for taking the time to leave a review of your most recent stay. We're glad you enjoyed your stay and appreciate your comments regarding our amazing service and excellent breakfast. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Sarah Jane Mahon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel room was clean and tidy had everything required easy to walk to some great restaurants.
4 nachten verbleven in oktober 2023
Reactie van Mary, Duty Manager op 7 nov 2023
Dear Sarah Jane,Thank you for staying in Holiday Inn Parramatta and for providing your feedback regarding your most recent stay. It is pleasing to know that you enjoyed your stay and that everything you required was addressed- particularly the clean rooms and location to the great restaurants. We look forward to welcoming you back in the near future

8/10 – Goed

Brian

1 nacht verbleven in oktober 2023
Reactie van Holiday Inn Parramatta Team op 22 okt 2023
Dear Brian,Thank you for leaving your feedback regarding your most recent stay. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Tony

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They can’t do anything about their surrounding properties! The hotel itself, and the staff, facilities, restaurant, etc were all excellent
2 nachten verbleven in oktober 2023
Reactie van Mary G, Duty Manager op 21 okt 2023
Dear Tony,Thank you for booking with Holiday Inn Parramatta. We really appreciate your feedback about our excellent facilities, restaurant and staff. Please know your feedback is important to us and that we strive our best to keep each stay as comfortable as possible. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Akhil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was good 💯
1 nacht verbleven in oktober 2023
Reactie van Mary G, Duty Manager op 17 okt 2023
Dear Akhil,Thank you for staying in Holiday Inn Parramatta and for taking the time to leave your feedback. We're glad you had a good and enjoyable stay. We look forward to welcoming you back next time.

10/10 – Uitstekend

Tony

1 nacht verbleven in oktober 2023
Reactie van NRK, Duty Manager op 15 okt 2023
Dear TonyThank you for taking the time to let us know about your stay at Holiday Inn Parramatta. We pride ourselves on our Team and Service. So we are delighted to hear that you enjoyed your stay. We will ensure to pass on your kind compliments to our head of departments and team members in all departments. We hope to welcome you back to the hotel soon.SincerelyNawaraj KarkeeDuty Manager Holiday Inn Parramatta

8/10 – Goed

Arlene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van NRK, Duty Manager op 15 okt 2023
Dear Arlene,Thank you for sharing your experience at Holiday Inn Parramatta. I am delighted to see that you had an exceptional experience with our team and facilities and that you enjoyed the breakfast. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to Holiday Inn Parramatta very soon.SincerelyNawaraj KarkeeDuty Manager

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the time we arrived until we left we could not fault our stay at the Holiday Inn. The staff were so wonderful and the establishment super clean. Thank you for looking after us.
2 nachten verbleven in oktober 2023
Reactie van Mary G, Duty Manager op 17 okt 2023
Dear Melissa,Thank you for taking the time to review your most recent stay with us. We really appreciate your comments regarding our wonderful staff and clean rooms. Its guests like you that motivate us to keep providing great service. We'll ensure to look after you next time you're around.

10/10 – Uitstekend

Stuart

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Came to Sydney for a concert at Olympic Park and stayed at the Holiday Inn Parramatta. We had a wonderful overnight stay. The staff were so friendly and helpful right from check in through to check out. The room was spacious, clean, comfortable, modern and very quiet. This hotel is 5mins walk from westfield shopping centre and the train station which is absolutely convenient. The food served at the breakfast buffet was fresh, delicious and there was so much to choose from. Thank you to all the team and we would definitely stay with you again.
1 nacht verbleven in oktober 2023
Reactie van Pratham op 10 okt 2023
Dear Stuart,Thank you for taking the time to give us the feedback which tells us about your experience at Holiday Inn PARRAMATTA. Please know that your feedback is extremely valuable to us. If there is anything is particular that we can improve on please feel free to let us know. We always value your feedback greatly.We hope to welcome you back to the hotel again in the future.Sincerely,Pratham ThakkarDuty Manager

10/10 – Uitstekend

Brad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All staff were very friendly and accommodating for our whole stay
3 nachten verbleven in september 2023
Reactie van Mary G, Duty Manager op 8 okt 2023
Dear Brad, Thank you for taking the time to leave a review of your stay. We're glad you had an enjoyable one and commend your comments about friendly staff. We use feedback, such as yours, to continuously encourage our staff and maintain great service. We look forward to welcoming you back next time

8/10 – Goed

Rong

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in september 2023
Reactie van Pratham op 10 okt 2023
Dear Rong,Thank you for taking the time to give us the feedback which tells us about your experience at Holiday Inn PARRAMATTA. Please know that your feedback is extremely valuable to us. If there is anything is particular that we can improve on please feel free to let us know. We always value your feedback greatly.We hope to welcome you back to the hotel again in the future.Sincerely,Pratham ThakkarDuty Manager

10/10 – Uitstekend

Norma

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Friendly staff, nice decor, excellent breakfast options
6 nachten verbleven in augustus 2023
Reactie van Reservations Team op 25 sep 2023
Dear Norma, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had a great stay and that we met your expectations.Your feedback is very important to us, and it serves as a great source of motivation for our entire team. We are constantly striving to provide exceptional service and create memorable experiences for all our guests, so knowing that we succeeded with you is truly rewarding.We look forward to welcoming you back on your next visit. Should you have any special requests or require any assistance, please do not hesitate to reach out to us. We are always here to make your stay even more enjoyable.Once again, thank you for choosing our Holiday Inn Parramatta for your stay and for your wonderful review. We truly appreciate your support.Kind regards

8/10 – Goed

Manezha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was such a fabulous get away from home with my kids over weekend. Staff were very friendly and the place was very relaxing. Children really enjoyed their time, except the TV in the room was not a smart TV and that really annoyed them.
2 nachten verbleven in september 2023
Reactie van Reservations Team op 25 sep 2023
Dear Manezha, Thank you for choosing to stay with us and for providing us with your valuable feedback. We greatly appreciate your suggestions on how we can improve certain amenities at our hotel.We always strive to enhance our guests' experience and your input helps us identify areas where we can make positive changes. Rest assured; your comments have been shared with the relevant departments for further consideration.We hope to have the opportunity to welcome you back in the future, and we assure you that we are continuously working towards providing the best possible stay for our guests. If there is anything else we can assist you with, please feel free to reach out to us.Thank you once again for your valuable feedback.Kind regards

10/10 – Uitstekend

Patrick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good value, convenient and well-run. Friendly staff and good facilities.
1 nacht verbleven in september 2023
Reactie van Reservations Team op 25 sep 2023
Dear Patrick, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had a great stay and that we met your expectations.Your feedback is very important to us, and it serves as a great source of motivation for our entire team. We are constantly striving to provide exceptional service and create memorable experiences for all our guests, so knowing that we succeeded with you is truly rewarding.We look forward to welcoming you back on your next visit. Should you have any special requests or require any assistance, please do not hesitate to reach out to us. We are always here to make your stay even more enjoyable.Once again, thank you for choosing our Holiday Inn Parramatta for your stay and for your wonderful review. We truly appreciate your support.Warm regards

6/10 – Redelijk

Francisca, NATIONAL CITY

6 nachten verbleven in augustus 2023
Reactie van Pratham op 10 okt 2023
Dear Francisca,Thank you for taking the time to give us the feedback which tells us about your experience at Holiday Inn PARRAMATTA. Please know that your feedback is extremely valuable to us. If there is anything is particular that we can improve on please feel free to let us know. We always value your feedback greatly.We hope to welcome you back to the hotel again in the future.Sincerely,Pratham ThakkarDuty Manager

8/10 – Goed

Glen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Pratham op 10 okt 2023
Dear Glen,Thank you for taking the time to give us the feedback which tells us about your experience at Holiday Inn PARRAMATTA. Please know that your feedback is extremely valuable to us. If there is anything is particular that we can improve on please feel free to let us know. We always value your feedback greatly.We hope to welcome you back to the hotel again in the future.Sincerely,Pratham ThakkarDuty Manager

4/10 – Matig

Leonardo, Rouse hill

Positief: Netheid
Negatief: Personeel en service
For context, the booking was made on behalf of another person, but the person was not well and as I cannot cancel the booking, we decided to go ourselves. I was not able to change the name straightaway and the Manager is sticking to their policies which is understandable. how he went about it is not nice, or professional. He was condescending and making an assumption that we were a fraud. Anyway, I was able to change the name with the help of Expedia and we stayed. The hotel is clean, the breakfast offer needs a bit of variety. Staff aside from the Manager is kind, and polite like Frank and Joy.
1 nacht verbleven in juli 2023
Reactie van Mary G, Duty Manager op 31 jul 2023
Dear Leonardo,Thank you for staying in Holiday Inn Parramatta and for providing your feedback regarding your most recent stay. Please know your comments are valuable to us. With external bookings however, it gives us little to no room for flexibility. I will personally investigate who the manager was at the time and give your constructive feedback, but also recommend booking directly next time. I'm glad to hear that Frank and Joy took good care of you during breakfast. I truly hope you'd give us a chance by staying with us again in the future.

6/10 – Redelijk

Lee Hai

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Old hotel with a relatively good location.
Furnishing of room is dated and needs renewal. King bed is joined by 2 singles. Location is good as is near to Westfield Parramatta.
3 nachten verbleven in juli 2023
Reactie van Mary G, Duty Manager op 31 jul 2023
Dear Lee Hai,Thank you for staying in Holiday Inn Parramatta and for providing your feedback regarding your stay. I'd like to apologise by not meeting your expectations regarding the furnishings. We recognise that our product is older. We attempted to accommodate you with "any standard room" available and notice your occupancy of 1 adult too late. The alternative at the time was to give you 2 separate beds but we can see now that trying to disguise this fact does not escape you. We hope you'd give us a chance by staying with us in the future and know that your experience was an exception.