Thank you Mr Ali for staying with us and for taking the time to provide us with this valuable feedback. We would like to express our apologies for the issues you had during your stay. We assure you that this is not the level of service we strive to provide our guests. We will share your feedback to our linen supplier to rectify this and prevent reoccurrence. Rest assured that we will take appropriate measures to address these concerns and prevent future occurrence. Furthermore, the pre-authorisation amount is frozen in your account within 14 days depending in your financial institution. Otherwise, we do have cash deposit option which is returned immediately after check-out. Once again, thank you for sharing your experience and we will implement improvements to ensure we offer a better experience to our guests.

Dear Ms Kay,Thank you for your review.As per our investigation, we were advised by the shuttle company that you have booked the wrong dates however, upon raising the issue, they have processed the refund back to your credit card. Thank you. We look forward to accommodate you once again. Stay safe!