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Beoordelingen van Novotel Sydney City Centre

4 out of 5
Novotel Sydney City Centre
York Street, 7-9, Sydney, NSW

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 397 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 371 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 148 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 51 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1004 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Irene

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10 nachten verbleven in januari 2023
Reactie van Kim op 10 feb 2023
Dear Irene,Thank you for your lovely review of your recent stay with us. We appreciate the support.All the best and until next timeKind regardsKim SGeneral Manager

8/10 – Goed

michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Jayne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely great location with easy access to the train station, tram, and bus station. Only downside I would say is walls are pretty thin, sometimes there would be a louder group walking by, when neighbouring rooms were using the shower or people would let their doors slam shut. I could hear it all. This didn't bother me as much as my floor wasn't too busy and I would literally pass out from exhaustion during the night. Just something to keep in mind. Breakfast was always amazing and it starts early, 6am, which is great. Staff was always welcoming and such a great help. One more downside which isn't necessarily bad but did bother me was the shower didn't have a door or curtain. It was a half glass and when I showered water was always splashing out on the mat, literally more than half my mat was soaked and I had to wringe it out. The shower head is removable and can be hand held which I ended up doing to prevent it from splashing out. Other than that, very clean, decent sized rooms which a nice sitting area.
6 nachten verbleven in mei 2024
Reactie van Kim op 12 mei 2024
Dear Jayne,Thank you for your great review of your recent stay. We appreciate the support and hop to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 – Uitstekend

Colin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We have stayed previously in its past lives as a Travelodge and a Mercure, the room refurb has been done really nice, nice comfy carpets, very comfy bed, the windows seem to have been sealed better inwardly so we found it much quieter, we also got a later checkout which was much appreciated, to sum up a very enjoyable four night stay
4 nachten verbleven in mei 2024
Reactie van Kim op 12 mei 2024
Dear ColinThank you for your lovely review of your recent stay. We appreciate the support and hop to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As an Accor member it was great to try this recently refurbished hotel while staying in the city for the half marathon. Kinder who checked us in was so fantastic, as were all the staff we encountered. We loved having a balcony too!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Barry

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was located across the street from Wynyard station close transit to/from airport and all attractions. The hotel area was quiet at night. Staff was friendly and the lobby bar had a nice happy hour for drinks and winding down. Cameron who checked us in was very friendly and efficient. He was always around to ask if we needed assistance or just to ask us how our day went. A great experience!
4 nachten verbleven in april 2024
Reactie van Kim op 2 mei 2024
Dear Barry,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 – Goed

timothy park

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Great stay, but house keeping was poor. Walked in on house keeping washing our tea cups using fingers only in the bathroom sink. Would assume dirty cups would just be replaced with clean dishwashed cups? Accidently knocked over a small plant on day 2 of visit and on day 4 dirt still not vacuumed. Rubbish not removed.
4 nachten verbleven in april 2024
Reactie van Kim op 2 mei 2024
Dear Timothy,thank you for your feedback on your recent stay. While I am delighted to hear your overall stay was great, please trust I will address your feedback with the housekeeping team accordingly.Thank you again for your feedback and we look forward to welcoming you back in the future.Kind regardsKim SGeneral Manager

8/10 – Goed

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location easy walk from Wynyard Station Very good breakfast
1 nacht verbleven in april 2024
Reactie van Kim op 2 mei 2024
Dear Richard,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 – Goed

Edward George

7 nachten verbleven in april 2024
Reactie van Kim op 12 mei 2024
Dear EdwardThank you for your review of your recent stay. We appreciate the support and hop to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 – Uitstekend

Lance

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
3 nachten verbleven in april 2024
Reactie van Kim op 2 mei 2024
Dear Lance,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 – Uitstekend

Roberto

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located in the heart of Sydney Harbor... very accessible to public transportation. very close to tons of nice restaurants and stores ... personnel is very friendly and
2 nachten verbleven in april 2024
Reactie van Kim op 2 mei 2024
Dear Roberto,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 – Goed

Martina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liegt sehr zentral, direkt an der Wynyard station, hatte ein tolles Zimmer mit Balkon. Das Frühstück war okay, mir hat ein normales Müsli gefehlt. Das Zimmer war im großen und ganzen sauber.
3 nachten verbleven in april 2024
Reactie van Kim op 2 mei 2024
Dear Martina,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 – Uitstekend

KAREN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Kim op 2 mei 2024
Dear Karen,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 – Redelijk

Stephen

Reisde met partner
Positief: Netheid, personeel en service
THE ROOM SMELLED STALE AND AS IF THE CARPET WERE DIRTY LIGHT SWITCHS BREAK AND HAD TO BE REPAIR THE SHOWER WERE DIRTY AND NO WATER TO HAVE A SHOWER AND THE STAFF DIDNT SEEM WORRY AND LAUGH IT OFF
5 nachten verbleven in maart 2024
Reactie van Kim op 3 apr 2024
Dear Stephen,thank you for your feedback on your recent stay. I am sorry to hear we did not meet your expectations, please trust, I will follow up with the team accordingly to prevent this from happening in the future.Thank you again and all kind regards,Kim SGeneral Manager

8/10 – Goed

Alma

3 nachten verbleven in maart 2024
Reactie van Kim op 2 mei 2024
Dear Alma,thank you for your great feedback on your recent stay. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 – Uitstekend

Angelo

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location to resturants shops and attractions
4 nachten verbleven in maart 2024
Reactie van Kim op 3 apr 2024
Dear Angelo,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager

2/10 – Ontzettend slecht

Kathleen

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I booked accommodation for 3 adults, which was positioned as a room with 3 single beds. Paid over $800. Was sent an email confirmation which confirmed 3 adults. Upon arrival the receptionist told us our room had one king bed, to which I said 'I booked for 3', where she replied '3 fits in this room'. The room was a 'junior suite'. I said we were 3 adults and would not be sharing a single bed. She did not at all see the issue with this. I have since looked on your website and it states clearly that the suite is suited to a 'maximum of 2 adults', not 3. Eventually she downgraded us to a 'standard double room' but offered no sort of refund for the downgrade from the suite. Please call me about my booking. I booked with Novotel through my company as it is a preferred provider for Deloitte and if I do no receive communications about my experience I will let them know that the booking process is inadequate.
1 nacht verbleven in februari 2024
Reactie van Johnny op 26 feb 2024
Dear Kathleen,Thank you for your feedback. Please accept my sincere apology for the inconvenience caused to you. I was notified by the Duty Manager Cameron that he already spoke to you and processed a 25% refund to your credit card. I appreciate your understanding that we couldn't meet your expectation due to the system error which was out of our control. Thank you once again for your patience and we wish to welcome you back again in future.Kind RegardsJohnny SanaullahFront Office Manager

10/10 – Uitstekend

Nathalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, friendly staff, good location
1 nacht verbleven in februari 2024
Reactie van Johnny op 4 mrt 2024
Thank for your positive feedback. It is always a pleasure to receive positive comments. I will share with my team and I am sure they will be very happy.

8/10 – Goed

SHELINA

3 nachten verbleven in februari 2024
Reactie van Johnny op 4 mrt 2024
Thank you for rating our hotel. We wish to welcome you back soon and hope you enjoy your next stay as well.

8/10 – Goed

Anna

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really great location as only metres from Wynward station which is quick train ride from airport. Also close to lots of great restaurants and cafes. Recently refurbished and very tidy and clean. Only disappointment was the quality of the room service food which was not really up to Novotel standards
1 nacht verbleven in februari 2024
Reactie van Johnny op 4 mrt 2024
Thank you for the constructive feedback. I will share with relevant department and team members. We wish to welcome you back soon.

6/10 – Redelijk

Geil Fell

Zakenreiziger
Negatief: Personeel en service, voorzieningen
Just was not impressed with this hotel. Front desk staff very weak and some just not friendly. Room was super small. Floor four when I checked in had trash all over the place in the hallway. Just very average. I’ll choose elsewhere when I come back to town. Sorry.
1 nacht verbleven in februari 2024
Reactie van Kim op 3 apr 2024
Dear Geil,thank you for your feedback on your recent stay with us. I am sorry to hear we did not meet your expectations, please allow me to express my sincere apologies and trust, I will address your feedback with the team accordingly.We hope to serve you better next time.Kind regardsKim SGeneral Manager

10/10 – Uitstekend

Patrick

2 nachten verbleven in februari 2024
Reactie van Kim op 3 apr 2024
Dear Patrick,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager

8/10 – Goed

YOSHIHIRO

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024
Reactie van Johnny op 4 mrt 2024
Thank you for taking time and rating our hotel.

6/10 – Redelijk

Yuhei

Reisde met familie
Positief: Netheid, personeel en service
Location is quite good. You can go circular quay and other points without transportation. Compared with this, price is low enough. However, design of bathroom in room 708 was quite problematic. Toilet paper is located on the "back wall" of toilet, this makes quite uneasy to use. The shower booth doesn't have the door or curtain to prevent the water spilling out from the booth. Also, drain is stuck.
2 nachten verbleven in januari 2024
Reactie van Johnny op 4 mrt 2024
Thank you for your feedback. I will share with relevant department to take necessary measures if needed. Thank you once again and we wish to welcome you back soon.

10/10 – Uitstekend

Maude

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were welcoming and helpful.
3 nachten verbleven in januari 2024
Reactie van Johnny op 4 mrt 2024
Thank you for your positive feedback. It is always a pleasure to receive positive comments. My team will love it.We wish to welcome you back soon.

10/10 – Uitstekend

brendan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel’s location is excellent. It is close to The rocks, darling harbour and sydney shops. We used the train which is a block away. Loved the Japanese restaurant next door.
5 nachten verbleven in januari 2024
Reactie van Johnny op 4 mrt 2024
Dear Brendan,Thank you for sharing your experience with us. I am glad that you liked the hotel. We have a great restaurant too in the hotel. We hope that you can try our restaurant as well.Thank you once again for the feedback and we wish to welcome you back soon.Kind Regards,Johnny Sanaullah

10/10 – Uitstekend

Carmen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was lovely and the staff pleasant and helpful. The proximity to the Harbour Bridge and Opera House was an absolute bonus.
1 nacht verbleven in januari 2024
Reactie van Johnny op 31 jan 2024
Thank you, Carmen for the great feedback. I will share your comments with my team, and I am sure they will be very happy. We wish to welcome you back again at our hotel in future.

8/10 – Goed

Arti

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor choice of breakfast options for vegetarians. Same breakfast everyday for a week. $35 for soaked oats, toast and tea/coffee is too expensive. Baked beans had a bacon taste, so couldn’t eat that! Won’t be staying here again.
7 nachten verbleven in januari 2024
Reactie van Johnny op 31 jan 2024
Thank you, Arti, for taking time and providing feedback about your stay at the hotel. I have passed your comments to the relevant department. They will definitely check if any adjustments are needed. Once again, I appreciate for sharing your experience and we wish to welcome you back again in future.

10/10 – Uitstekend

Mohammed

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
4 nachten verbleven in januari 2024
Reactie van Johnny op 31 jan 2024
Thank you for your positive feedback. We wish to welcome you back soon in future. I am glad that you enjoyed your stay with us.

10/10 – Uitstekend

Nicole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy contactless check in and out
1 nacht verbleven in januari 2024
Reactie van Johnny op 31 jan 2024
Thank you for your awesome feedback. We are happy that you liked the new Self Check-in Kiosk. I appreciated for your sharing your experience with us and we wish to welcome you back soon in future.

2/10 – Ontzettend slecht

Chloe

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spent the first three days in a room with a shower that flooded due to clogged drains. Followed up on it multiple times to be told they would sort it which didn’t happen and then we had to move rooms due to the problem. Moved to new room which had someone’s used hair clips on the floor. Woke up the next morning to ice cold showers, when we notified reception they said they were aware of the issue and that’s as far as it went. Asked prior to arrival if we could have a late checkout due a late flight, received no response. Asked in person on check in and the lady said that it wasn’t a problem and to come closer to the end of our stay to confirm a time, however, not on the morning we were due to check out as it was their peak time. We went back in regards to this two days prior to checking out and were told that they could not give us a late checkout until the day of our checkout - completely contradictory to what we had previously been told. We went back AGAIN the next day to see what we needed to do in order to organise this, the manager said he would organise it, attempting the key card 3 times. The day of our checkout we had the housemaid walk into our room with extremely minimal notice prior to when we were meant to check out. She then questioned if we were checking out and what time our late checkout was until. Less than 10 minutes later the reception was ringing our room asking us when we were checking out. The laundry has been removed with no alternatives or notice.
6 nachten verbleven in januari 2024
Reactie van Johnny op 31 jan 2024
Dear Chloe,Thank you for your feedback about your stay at Novotel Sydney City Centre.I apologize for the inconvenience caused to you during your stay. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Sze Wan Maggie

3 nachten verbleven in januari 2024
Reactie van Johnny op 31 jan 2024
Thank you for your great feedback.Hope to welcome you back soon in future.

10/10 – Uitstekend

Jennifer

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would certainly stay again.
1 nacht verbleven in januari 2024
Reactie van Johnny op 31 jan 2024
Thank you for your the great feedback.

2/10 – Ontzettend slecht

Joseph

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My mother died, and this poorly run, over priced property wouldn’t even consider changing the date of my booking so I could visit again in the future. An awful establishment absolutely devoid of any compassion or redeeming qualities
1 nacht verbleven in januari 2024
Reactie van Johnny op 31 jan 2024
Dear Joseph,We are sorry for your loss. In regard to the booking, you contacted the Expedia to cancel your booking for personal reason however, it was never mentioned that your mother passed away. The booking was a non-refundable and restricted booking, it was not cancelled.

8/10 – Goed

Fazilette

5 nachten verbleven in januari 2024
Reactie van Johnny op 31 jan 2024
Thank you for the great review.

8/10 – Goed

Maria

1 nacht verbleven in januari 2024
Reactie van Johnny op 4 mrt 2024
Appreciate the rating about our hotel. We wish to welcome you back again.

4/10 – Matig

Tran Minh Nhat

4 nachten verbleven in januari 2024
Reactie van Kim op 12 jan 2024
Dear Michael,thank you for your feedback on your recent stay. We appreciate your comments and will address this with the team accordingly.Kind regardsKim SGeneral Manager

10/10 – Uitstekend

Bernadette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Central
1 nacht verbleven in januari 2024
Reactie van Kim op 12 jan 2024
Dear Bernadettethank you for your great feedback on your recent stay. We appreciate your support.Kind regardsKim SGeneral Manager

10/10 – Uitstekend

Birgitta

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van Kim op 12 jan 2024
Dear Brigittathank you for your feedback on your recent stay. We appreciate your support and look forward to welcoming you back soon.Kind regardsKim SGeneral Manager

6/10 – Redelijk

Michael

Not on google maps. Very hard to find if you get lost
1 nacht verbleven in december 2023
Reactie van Kim op 12 jan 2024
Dear Michael,thank you for your feedback on your recent stay. We appreciate your comments and will address this with the team accordingly.Kind regardsKim SGeneral Manager

8/10 – Goed

Sandra

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Kim op 8 jan 2024
Dear Sandra,thank you for your great review of your recent stay We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 – Redelijk

Margaret

1 nacht verbleven in december 2023
Reactie van Kim op 8 jan 2024
Dear Margaret,thank you for your review of your recent stay. We hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 – Uitstekend

Nancy

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Kim op 8 jan 2024
Dear Nancy,thank you for your great review of your recent stay.We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 – Uitstekend

Delene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was centrally located within walking distance of many attractions. The hotel was modern, newly furbished and clean. Would stay again for my next city stay.
2 nachten verbleven in december 2023
Reactie van Kim op 8 jan 2024
Dear Delene,thank you for your great review of your recent stay with us. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 – Redelijk

Gillian

Reisde met partner
Positief: Netheid, personeel en service
No fresh milk in the fridge, no complimentary water in the room, no mini bar.
1 nacht verbleven in december 2023
Reactie van Kim op 8 jan 2024
Dear Gillian,thank you for your feedback on your recent stay. We appreciate your comments and are pleased to advise that we offer complimentary still and sparkling water in the lobby to all guests. For minibar, we are still in the process of set up as we have just completed the refurbishment. We do hope to serve you better next time. Kind regardsKim SGeneral Manager

6/10 – Redelijk

ROB

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good location. No gym when we stayed. Bathroom not designed well in our particular 2 bedroom, very wet, not private due to glass door. Poor ventilation in room and bathroom.
2 nachten verbleven in december 2023
Reactie van Kim op 2 jan 2024
Dear Rob,thank you for your feedback on your recent stay.We appreciate your feedback and hope to welcome you back again soon.Kind regards,Kim SGeneral Manager

8/10 – Goed

Evelyn

6 nachten verbleven in december 2023
Reactie van Kim op 2 jan 2024
Dear Evelyn,thank you for your feedback on your recent stay.We appreciate your feedback and hope to welcome you back again soon.Kind regards,Kim SGeneral Manager

10/10 – Uitstekend

ALEXANDER

3 nachten verbleven in december 2023
Reactie van Johnny op 31 jan 2024
Thank you for your great feedback.

10/10 – Uitstekend

Kathika

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Kim op 28 dec 2023
Dear Kathika,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 – Goed

Norman

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beware of the bathroom step
The only negative experience was the hidden step up into the bathroom. I stubbed my toe and it is now purple
2 nachten verbleven in december 2023
Reactie van Johnny op 31 jan 2024
Dear Norman,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!