We are truly sorry to hear about your unpleasant experience during your stay with us. The behavior you described is unacceptable, and we apologize for any inconvenience it caused.Please know that we take such matters seriously, and we will be addressing this with our security team to prevent any recurrence in the future.We understand your concerns and respect your decision regarding future stays. Should you reconsider, we would welcome the opportunity to make it up to you and ensure a more comfortable and peaceful experience.Best regards,Beau FrithFront Office Manager

Thank you for your kind regarding

Dear Alan, Thank you for your candid review of your stay. We are very pleased to hear that you found our front of house employees polite and helpful. Our team strives to provide exceptional service, so we appreciate your feedback on this. Here at Novotel Sydney Olympic Park, we value each guest's experience, and we take all feedback seriously. Thanks again for sharing your thoughts - we hope you will consider staying with us again in the future.Sincerely, Beau FrithFront Office Manager

Dear WarrenWe very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

Dear Peter,Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused due to one of our elevators not being operational. At Novotel Sydney Olympic Park, we strive to provide the best level of service and guest experience and we take all feedback seriously. We are continuously looking for ways to improve our services in order to ensure that our guests enjoy a pleasant stay with us. Thank you again for your review and valuable feedback.Sincerely, Dianne KnightDirector Rooms

Dear Tracey,Thank you for taking the time to provide your feedback. We appreciate all feedback as it helps us to continuously improve our service and offerings for our guests. We strive to provide a comfortable stay for all our guests here at Novotel Sydney Olympic Park and we are always striving to make sure that our facilities remain modern and convenient. We appreciate your comments about the lifts and beds in particular, as we understand how important those aspects of your stay were to you. Please accept my apologies if the lift situation caused any inconvenience during your stay, as this is not reflective of the Novotel Sydney Olympic Park experience we aim to provide.Thank you again for taking the time to share your experience. We hope that you will give us the chance to welcome you back soon. Warmest regards, Dianne KnightDirector Rooms

Dear JayThank you for taking the time to review your stay at Novotel Sydney Olympic Park. We are pleased to hear that you enjoyed the convenient location of our hotel. We regret that one of our lifts was out of order and caused you to experience a lengthy wait time. At Novotel, we strive to provide every guest with an enjoyable and comfortable experience, and we apologize for any inconvenience this may have caused. We hope that in the future, you will consider Novotel Sydney Olympic Park as your preferred accommodation provider.Sincerely, Dianne KnightDirector Rooms

Dear MaryWe very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dianne KnightDirector Rooms

Dear MaryThank you for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dianne KnightDirector Rooms

Dear Sandy, thank you for taking the time to share your experience with us. We are pleased to know that you found our hotel clean and comfortable, and we apologize for any inconvenience experienced during your stay. At Novotel Sydney Olympic Park, our philosophy is to provide a warm welcome and personalized service to all our guests. We sincerely regret that we were not able to fully meet your expectations in this regard. We do hope that you will give us the opportunity to better serve you in the future. Thank you for staying with us!Dianne KnightDirector Rooms

Dear Simon,Thank you for taking the time to share your feedback with us. We value your opinion and are glad to hear that you found our convenient location to be beneficial during your stay. At Novotel Sydney Olympic Park, we continually strive to exceed expectations of our guests in all areas, and we apologize if the price didn't match up with what you felt was appropriate. Our team is committed to offering a high quality service and experience at an affordable price for all visitors. Thank you again for bringing this to our attention and we hope that you will consider staying with us again in the future.Sincerely, Dianne KnightDirector Rooms

Dear Tanya, Thank you for taking the time to share your experience at our Novotel Sydney Olympic Park. We are delighted to hear that you had a positive experience with our staff. At Novotel, we value customer service above all else and strive to provide each guest with a high quality experience. We appreciate your feedback and look forward to welcoming you back to our hotel in the future. Sincerely, Dianne KnightDirector Rooms

Dear PhebeThank you for taking the time to provide us feedback, I will be working with the Executive Housekeeper in regards to the sheets not being fitted properly to the bed and the empty shower gel, please allow me to express my apologies for these instances, I will also address the timeliness of service and responsiveness to requests.I sincerely appreciate your feedback and will work with the team to resolve. Kind RegardsDianne KnightDirector Rooms

Hi Dale,Thank you for your review.See you next time!Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

Hi Jon,Thank you for your feedback in regards to your stay.I have shared your comments with our Executive Housekeeper and Restaurant Manager for review with their teams.We hope to see you again soon.Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

Dear WilliamI am so sorry to read of your experience, this is unacceptable and I will be addressing the team as this service standard is so sub par, we recoginse that sometimes things go wrong but the after care on an issue is extremely important and we will be addressing this accordingly.Thank you for providing this feedbackKind RegardsDianne KnightDirector Rooms

Hi Elena,Thank you for your review.Feel free to get in touch if you have any additional comments you would like to share.Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

Hi Ivan,Thank you for your review.See you next time!Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

Hi Rachael,Thank you for your feedback.I have passed this information to our Chief Engineer who has reviewed your room with his team.We look forward to seeing you next time.Kind Regards,Sarah HemsleyAssociate Director of Guest Experience

HI Katie,Thank you for your review.Please don't hesitate to get in touch if there is anything further we can assist with.Kind Regards,Sarah HemsleyAssociate Director of Guest Experience