Dear Ko,Thank you so much for choosing Crowne Plaza Resort Guam for your recent stay and for sharing your fantastic feedback with us. We are thrilled to hear that you had a wonderful experience and enjoyed all aspects of your stay.We are delighted that you found your room spacious and comfortable. We strive to provide a relaxing and enjoyable experience for our guests, and we are pleased that you found it convenient.Our pool area is indeed a highlight of our resort, and we are glad that you were able to enjoy the sun and have a great time throughout the day. We are also happy to hear that our location was convenient for you. Our Japanese-speaking manager and our team were thrilled to assist you during your stay. Providing excellent service and ensuring our guests have a memorable experience is our top priority, and we are delighted that you felt well taken care of.We appreciate your patience regarding the ongoing construction of the kids' pool and beach area. We are working hard to enhance our facilities, and we look forward to welcoming you back to experience the completed areas soon!Once again, thank you for choosing Crowne Plaza Resort Guam. We can't wait to welcome you back for another fantastic stay in the future.

Dear Michael,Thank you for choosing Crowne Plaza Resort Guam for your recent stay, and for sharing your feedback with us. We are thrilled to hear that you found our hotel beautifully designed.At Crowne Plaza Resort Guam, we strive to create a welcoming and aesthetically pleasing environment for our guests, and it is rewarding to hear that our design resonated with you.Thank you for your kind words, and we look forward to welcoming you back for another delightful stay in the future.

Dear Takeshi,Thank you for choosing Crowne Plaza Resort Guam for your recent stay, and we appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the unavailability of beach access due to ongoing construction, especially since it was a primary factor in selecting our hotel.We understand the importance of accurate information and ensuring that our guests have a seamless experience. We regret that you were not informed about this limitation upon reservation, and we apologize for any disappointment or inconvenience it may have caused.Please rest assured that we take your feedback seriously, and we will review our communication procedures to ensure that such instances are avoided in the future.If you have any further feedback to share, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Dear James,Thank you for choosing Crowne Plaza Resort Guam for your recent stay. We are delighted to hear that you enjoyed your experience with us and had a pleasant stay.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are thrilled that we could meet your expectations during your time at Crowne Plaza Resort Guam.Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We value your feedback and hope to welcome you back for another enjoyable stay in the future.

Dear Kraig,Thank you for choosing to stay at Crowne Plaza Resort Guam during your recent visit. We are delighted to hear that you enjoyed your experience with us and that your stay met your expectations.Our team works diligently to provide exceptional service and create memorable experiences for our guests, and we are thrilled to learn that we succeeded in making your stay enjoyable.We appreciate your positive feedback. Your satisfaction is our priority, and it motivates us to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back to Crowne Plaza Resort Guam in the future. If there is anything else we can assist you with or if you have any suggestions for how we can improve further, please do not hesitate to let us know.Thank you once again for choosing Crowne Plaza Resort Guam. We look forward to serving you again soon.

Dear Mizunaga,Thank you for choosing Crowne Plaza Resort Guam for your recent stay and for sharing your positive experience with us. We are thrilled to hear that you enjoyed your time at our resort and had a wonderful stay.Creating memorable experiences for our guests is our top priority, and we are delighted that you found your stay enjoyable. Your feedback motivates us to continue providing exceptional service and amenities to all our guests.We look forward to welcoming you back to Crowne Plaza Resort Guam for another fantastic stay. If there is anything specific you would like during your next visit, please do not hesitate to let us know.Thank you once again for choosing us, and we appreciate your feedback.

Dear Xi,Thank you for choosing Crowne Plaza Resort Guam for your recent stay. We are delighted to hear that you enjoyed your experience with us and that your stay was memorable.We appreciate your positive feedback about our facilities, services, and overall hospitality. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it's always rewarding to receive such kind words from our guests.Your satisfaction is our top priority, and we look forward to welcoming you back to Crowne Plaza Resort Guam in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for your valuable feedback and for choosing Crowne Plaza Resort Guam. We hope to see you again soon!

Dear Mr/Ms. Kaoru,Thank you for choosing Crowne Plaza Resort Guam for your recent stay. We are thrilled to hear that you enjoyed your experience with us and that your stay was enjoyable.At Crowne Plaza Resort Guam, we strive to provide our guests with exceptional service and a memorable experience, and we are delighted that we could meet your expectations during your time with us.Your positive feedback means a lot to us, and it motivates us to continue delivering outstanding service to all our guests. We look forward to the opportunity to welcome you back to Crowne Plaza Resort Guam for another wonderful stay in the future.If there are any specific preferences or requests you have for your next visit, please feel free to let us know, and we will be happy to assist.Thank you once again for choosing Crowne Plaza Resort Guam. We can't wait to host you again soon!

Dear Noritaka,Thank you for choosing Crowne Plaza Resort Guam for your recent stay. We are delighted to hear that you had an enjoyable experience and that your stay with us met your expectations.At Crowne Plaza Resort Guam, we strive to provide our guests with exceptional service and a comfortable environment, and we are thrilled that we could contribute to making your stay memorable.Your positive feedback is truly appreciated, and we look forward to welcoming you back to our resort for another wonderful experience in the future. Should you have any special requests or preferences for your next stay, please feel free to let us know, and we will do our best to accommodate them.Thank you once again for choosing Crowne Plaza Resort Guam. We can't wait to host you again soon!

Dear Alexandra,Thank you for choosing to stay at Crowne Plaza Resort Guam and for sharing your detailed feedback with us. We greatly appreciate your insights and are delighted to hear about your positive experiences during your recent stay.It's wonderful to know that you found our customer service at check-in to be excellent and that our staff were attentive and helpful throughout your stay. We take great pride in providing exceptional service to our guests, and your kind words are truly motivating for our team.We are thrilled that you enjoyed our outstanding breakfast buffet with its wide variety of delicious foods and great coffee. Your feedback regarding the hotel's appearance being slightly dated is duly noted, but we are glad that you found our property incredibly clean and the rooms stylish and comfortable. We will certainly take your comments about the shower-head/faucet height into consideration for future improvements.Regarding the TV channels, we apologize for any inconvenience caused by the limited English-speaking channels. We will review this aspect to ensure a more diverse selection for our guests in the future.We are pleased to hear that you had a good internet connection throughout the hotel and that our location connected to a large mall was convenient for you.Thank you once again for your valuable feedback and for choosing Crowne Plaza Resort Guam. We look forward to welcoming you back for another memorable stay soon. Should you have any further feedback or requests, please feel free to contact us directly.

Thank you for taking the time to share your feedback about your recent stay at Crowne Plaza Resort Guam. We are thrilled to hear that you had an enjoyable experience with us.It brings us great joy to know that you had a wonderful stay and that our hotel amenities and services contributed to your overall satisfaction. Providing exceptional experiences for our guests is always our top priority, and we are delighted that we were able to meet your expectations.We are grateful for your positive feedback and for choosing to stay with us. If you have any further comments or if there is anything we can assist you with in the future, please do not hesitate to contact us.We look forward to welcoming you back to Crowne Plaza Resort Guam for another memorable stay whenever your travels bring you to our beautiful island.

Dear Yurika,Thank you ever so much for taking the time to share your delightful experience with us following your recent stay at Crowne Plaza Resort Guam. We are absolutely thrilled to hear that your time with us was nothing short of exceptional.It brings us immense joy to know that you thoroughly enjoyed our unparalleled location directly connected to the breathtaking beauty of Tumon Beach. We strive to provide our guests with effortless access to the natural wonders that surround us, and we're delighted that you were able to take full advantage of this during your stay. It's fantastic to hear that the snorkeling sets added an extra layer of enjoyment to your experience.Your kind words regarding the warmth and hospitality extended by our team members are truly heartwarming. Providing genuine and attentive service is at the core of what we do, and we're thrilled to learn that our efforts made you feel comfortable and welcomed throughout your stay.Maintaining the pristine condition of our facilities is of the utmost importance to us, and we're delighted that you found our relatively new facility and impeccably clean lobby to your liking.Your recommendation means the world to us, and we sincerely appreciate your support in sharing your positive experiences with others.Once again, thank you for choosing Crowne Plaza Resort Guam for your stay, and we look forward to welcoming you back for another unforgettable experience in the near future

Dear AMRA,Hafa Adai and warm greetings from the Crowne Plaza Resort Gaum. Thank you so much for taking the time to complete our survey regarding your stay. We are always looking for new ways to improve guest satisfaction. We also appreciated the great score you have provided for your overall experience. As a loyal IHG One Rewards Member, your feedback really means a lot to us as we pride ourselves to live up to the IHG brand.If you have missed something to indicate on your survey or would like to recognize any one of our team members, please do not hesitate to reach out to me with the contact information provided below. I would like to know more about your opinions so we may ensure that the next time you stay with us will be an even greater experience, and recognize those who have went above and beyond to ensure you had memorable experience.We look forward to welcoming you back. Si yu’us ma'ase, and have a wonderful day.Best regards,Mark OcampoAssistant Front Office Manager671-646-5880mark.ocampo1@ihg.com

Dear Ji in,Wow! Thank you so much for your incredibly positive feedback regarding your recent stay at Crowne Plaza Resort Guam. We are absolutely delighted to hear that your experience with us was "super good" and that you found no need to compare it with other hotels.Providing exceptional service and exceeding our guests' expectations are at the heart of what we do, and your kind words serve as a testament to the dedication and hard work of our team.We are thrilled to have had the opportunity to create such a memorable experience for you. Your satisfaction is our top priority, and we couldn't be happier knowing that we succeeded in making your stay exceptional.If there is anything else we can do to enhance your future visits with us, please don't hesitate to let us know. We are here to ensure that each stay with us is nothing short of extraordinary.Once again, thank you for choosing Crowne Plaza Resort Guam. We can't wait to welcome you back for another amazing stay in the near future.

Dear Doyun,Greetings from Crowne Plaza Resort Guam!We hope this message finds you well. We want to express our sincere appreciation for choosing to stay with us and for taking the time to share your experience.We are delighted to hear that you enjoyed your recent stay at Crowne Plaza Resort Guam. Providing a comfortable and memorable experience for our guests is our top priority, and your positive feedback is truly rewarding for our team.Whether it was the amenities, the service, or the overall ambiance, we are pleased to have met your expectations. Your satisfaction is our greatest reward, and we are grateful for the opportunity to have hosted you.If there are any specific aspects of your stay that stood out to you or if you have any suggestions for improvement, we would love to hear more about it. Your feedback is valuable as we continually strive to enhance our guest experience.Thank you once again for choosing Crowne Plaza Resort Guam. We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.

Dear Yonekazu,Hafa Adai and warm greetings from the Crowne Plaza Resort Gaum. Thank you so much for taking the time to complete our survey regarding your stay. We are always looking for new ways to improve guest satisfaction. It saddens me to hear that your stay with us was not up to your expectations, and we are sorry we fell short of your expectations. I would like to know more about your opinions so we may ensure that the next time you stay with us, it will be a memorable experience that exceeds your expectations.We hope that you will give us the opportunity to serve you again in the near future. Si yu’us ma'ase, and have a wonderful day.

Dear Chang Jyun,Hafa Adai and warm greetings from the Crowne Plaza Resort Gaum. Thank you so much for taking the time to complete our survey regarding your stay. We are always looking for new ways to improve our guest satisfaction. We also appreciated the great score you have provided for your overall experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the near future. Si yu’us ma’ase and have a wonderful day.

Dear Cheng Lilung,Greetings from Crowne Plaza Resort Guam!We trust this message finds you well. We would like to express our sincere gratitude for choosing to stay with us and for taking the time to share your experience.We are thrilled to hear that you enjoyed your recent stay at Crowne Plaza Resort Guam. Providing our guests with a memorable and comfortable experience is our top priority, and your positive feedback is truly rewarding for our dedicated team.Whether it was the amenities, the service, or the overall ambiance, we are delighted to have met your expectations. Your satisfaction is our greatest reward, and we are grateful for the opportunity to have hosted you.Should you have any additional comments or specific aspects of your stay that you particularly enjoyed, please feel free to share your thoughts with us. Your feedback is invaluable as we continually strive to enhance our guest experience.Once again, thank you for choosing Crowne Plaza Resort Guam. We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.

Dear Ogihara,Hafa Adai and warm greetings from the Crowne Plaza Resort Gaum. Thank you so much for taking the time to complete our survey regarding your stay. We are always looking for new ways to improve our guest satisfaction. We also appreciated the great score you have provided for your overall experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Your comments and suggestions will be forwarded to the executive team as we look for ways to improve our overall accommodations. We hope that you will give us the opportunity to serve you again in the near future. Si yu’us ma’ase and have a wonderful day.

Dear Valene,Greetings from Crowne Plaza Resort Guam!Thank you for taking the time to share your detailed feedback regarding your recent stay with us. Your insights are invaluable, and we appreciate your candid comments about various aspects of your experience.We want to extend our sincere apologies for any inconveniences you encountered during your stay. We understand the importance of a seamless experience, and we regret falling short of your expectations in certain areas.Your positive comments about the friendliness of our front desk, food & beverage, and room service teams are heartening. We take pride in our team members, and it's wonderful to hear that they made a positive impact on your stay.We also appreciate your constructive feedback regarding the challenges you faced, such as the delay in room readiness, pool space, and buffet experience. Please be assured that we are actively addressing these issues to enhance our services and improve the overall guest experience.Your comments about the property's appearance and the challenges with beach and towel access are duly noted. We are committed to making necessary improvements to create a more seamless and enjoyable environment for our guests.We genuinely value your feedback, and your willingness to consider trying us again is greatly appreciated. Should you decide to return, we would be honored to have the opportunity to provide you with a more positive experience.If there are specific details you'd like to discuss further or if there's anything we can do to address your concerns, please feel free to reach out directly.Thank you once again for choosing Crowne Plaza Resort Guam. We look forward to the possibility of welcoming you back and exceeding your expectations in the future.

Dear David,Warm greetings from Crowne Plaza Resort Guam!We trust this message finds you well.It is with immense pleasure that we extend our sincerest gratitude for choosing Crowne Plaza Resort Guam as your preferred accommodation during your recent visit. We are delighted to learn that you thoroughly enjoyed your stay with us.Our team takes great pride in providing exceptional service and creating memorable experiences for our guests. Knowing that we have contributed to your positive experience brings us immense joy. Your satisfaction is our top priority, and we are thrilled to have met your expectations.We appreciate your kind words and are genuinely grateful for your patronage. Should you have any further feedback or if there is anything specific you would like to share about your stay, please feel free to reach out. Your insights are valuable as we continuously strive to enhance our services.Once again, thank you for choosing Crowne Plaza Resort Guam. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the future.Safe travels, and please do not hesitate to contact us if there is anything we can assist you with.

Dear Kotaro,Warm greetings from Crowne Plaza Resort Guam!Your satisfaction is our top priority, and we are thrilled to hear that we succeeded in making your stay enjoyable. If there are specific aspects of your visit that stood out or if there's anything you'd like to share, please feel free to let us know.We appreciate your kind words and the opportunity to have been a part of your positive experience. We look forward to the pleasure of welcoming you back to Crowne Plaza Resort Guam for another memorable stay in the future.

Dear IL KYUNG,Hafa Adai and warm greetings from the Crowne Plaza Resort Gaum. Thank you so much for taking the time to complete our survey regarding your stay. We are always looking for new ways to improve our guest satisfaction. We also appreciated the great score you have provided for your overall experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Your comments and suggestions will be forwarded to the executive team as we look for ways to improve our overall accommodations. We hope that you will give us the opportunity to serve you again in the near future. Si yu’us ma’ase and have a wonderful day.Best regards,Mark OcampoAssistant Front Office Manager

Dear Nambriea,Thank you for choosing Crowne Plaza Resort Guam! We appreciate your visit and are delighted to hear you enjoyed your stay. We look forward to welcoming you back soon.

Greetings Donald Paul,Thank you for providing us with your very generous feedback on your most recent stay with us. We will be sure to maintain and improve the level of service that you have experience during your stay.Have a great day and be safe!

Hafa Adai Mr./Ms. EunsilThank you for your great feedback regarding your most recent stay with us at the Crowne Plaza Resort Guam. We hoped that you have made many memories during your trip and I look forward to welcoming you back in the near future.

Dear Mary Ann,Hafa Adai and warm greetings from the Crowne Plaza Resort Gaum. Thank you so much for taking the time to complete our survey regarding your stay. We are always looking for new ways to improve our guest satisfaction. We also appreciated the great score you have provided for your overall experience. If you have missed something to indicate on your survey or would like to recognize any one of our team members, please do not hesitate to reach out to me with my contact information provided below. I would like to know more about your opinions so we may ensure that the next time you stay with us will be an even greater experience and recognize those who have went above and beyond to ensure you had memorable experience. We look forward to welcoming you back. Si yu’us ma’ase and have a wonderful day.

Hafa AdaiWarm greetings once again from the Crowne Plaza Resort Guam!We are so glad that you were able to complete our survey and provide feedback so that we may improve the services that we provide to our most valued guest. We thank you for your continuous loyalty to our IHG Hotels and Resorts. We appreciate the wonderful score that you have provided, and we will ensure that we will maintain the same level of service for your future visits.We thank you about the comment regarding our beds. We do take pride in the level of comfort that our guest experiences.Should you have any your recent stay or might have missed something to indicate in your survey, please do not hesitate to email me anytime. Thank you again for your loyalty and we will look forward to welcoming you soon in the near future visit to Guam. Si yu’us ma’ase and have a wonderful day!

Hafa Adai valued guest,Thank you for sharing your review. We hope you enjoyed your stay and we are looking forward to your next visit.

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Hafa Adai valued guest,Thank you for sharing your review for the Crowne Plaza Resort Guam. We apologize for the troubles with your A/C in your room. We hope it was addressed with the management team during your stay to have assisted you in a room change or an A/C service. We regret to know that that we did not meet your expectations and we hope to get another chance in making your next visit more pleasurable.Sincerely,MarvinAssistant Front Office Manager