Exterieur

Beoordelingen van Holiday Inn Express Taunton East, an IHG Hotel

3 out of 5
Holiday Inn Express Taunton East, an IHG Hotel
Blackbrook Business Park, Blackbrook Park Ave, Taunton, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 514 van 948 beoordelingen" "
Gastenscore: 8 - Goed. 320 van 948 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 948 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 948 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 948 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
standaard hotelletje maar wel voldoende. Ontbijt was goed genoeg voor engelse maatstaven
1 nacht verbleven in september 2018

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My first time at a Holiday Inn Express & was very impressed! Beats Premiere Inn & Travel Lodge on price, quality of room/bedding, & breakfast also included. Will visit again.
1 nacht verbleven in mei 2024
Reactie van Hotel Operations Manager op 15 mei 2024
Thanks so much for your review, Jason.Best wishes, Elizabeth -

10/10 – Uitstekend

Larissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A really good value hotel, very clean and excellent in room facilities.
1 nacht verbleven in mei 2024
Reactie van HOM op 13 mei 2024
Thanks for the perfect rating, Larissa. We hope to see you again and All the best, Elizabeth - Hotel Operations Manager.

10/10 – Uitstekend

Nick

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time at the Holiday Inn Express having had a bad experience with Premier Inn, and I was impressed. Well presented, good staff and well maintained. Breakfast was also good. Will try this brand again for sure. Nick B
1 nacht verbleven in april 2024
Reactie van Hotel Operations Manager op 19 apr 2024
Thanks for your positive comments, Nick.See you soon.All the best, Elizabeth -

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hotel Operations Manager op 10 apr 2024
Thanks for the review!All the best,Elizabeth

8/10 – Goed

Pauline

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dog friendly. Wish we'd been told on arrival that there was no food available that evening, and that the Harvester next door accepted dogs in the bar area where food was available. We were told that dogs were not allowed in there, so we ordered a takeaway which took 2 hours to come.
3 nachten verbleven in april 2024
Reactie van Hotel Operations Manager op 8 apr 2024
Thanks for the review and feedback, Pauline.We appreciate the feedback as well as the comments on where to improve.Elizabeth

8/10 – Goed

Stephen

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The hotel itself was very easy to get to and the welcome was lovely and genuine. We had requested a groud floor room due to medical issues. The room was lovely but unfortunately the cups and spoons .were sticky and had coffee stains on them so we had to rewash them. The bed was comfortable. Breakfast wasnt very good the fresh orange juice wasn't juice, it was squash. The scrambled eggs were cold, the bacon was very fatty and again cold. The butter for the bread was cold and solid so ripped the bread unless you had it on toast. Outside the hotel are pillars covered in dog urine, running across the pathway. I get that dogs are part of a family but why let them urinate by the main entrance to the hotel ?
1 nacht verbleven in maart 2024
Reactie van Hotel Operations Manager op 2 apr 2024
Thanks for your lovely review, Stephen.It's great to hear our team made sure you had a pleasant stay. We'll let them know what you've said! We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. Please know that our team are on hand throughout your stay to help with anything you may need.Best wishes, Elizabeth -

8/10 – Goed

Olivia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Operations Manager op 18 mrt 2024
Thanks for the review, Olivia!All the best,Elizabeth

10/10 – Uitstekend

Robsrt

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good Value. Excellent
1 nacht verbleven in februari 2024
Reactie van Hotel Operations Manager op 26 feb 2024
Thanks for the review, Robsrt.We hope to welcome you back with us again soon.All the best,Elizabeth

10/10 – Uitstekend

Suzette

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recommended!
Amazing staff - friendly, kind and helpful
1 nacht verbleven in februari 2024
Reactie van Hotel Operations Manager op 19 feb 2024
Suzette, thanks a bunch for the kind review!We look forward to seeing you again soon.All the best, Jamie -

10/10 – Uitstekend

Jean-baptiste

Positief: Netheid, personeel en service
5 nachten verbleven in januari 2024
Reactie van Hotel Operations Manager op 14 feb 2024
Thanks for the review!All the best,Jamie

10/10 – Uitstekend

colin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Hotel Operations Manager op 14 feb 2024
Thanks for the review!All the best,Jamie

10/10 – Uitstekend

Natalie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel stay
Excellent customer service at reception. Staff were very pleasant and accommodating also bringing some laughter at check-in and also during bar service. A great location just off the M5 junction 25 and next to the Harvester. We also noticed that it was a dog friendly hotel which was great to see. The room was very clean and well equipped. We will definitely return. Thank you!
1 nacht verbleven in februari 2024
Reactie van Hotel Operations Manager op 5 feb 2024
Thank you for the review and feedback, Natalie!We're so pleased to hear that you found our team's service, excellent!Our hotel's location is something we're very proud of and we're glad you appreciate it! All the very best,Jamie

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Operations Manager op 30 jan 2024
Thanks for the review!All the best,Jamie

10/10 – Uitstekend

Mandy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A night
Had a great stay. Clean, warm and comfortable. Could do with a plug or usb socket on both bedside tables, instead of just 1 side. Breakfast was good
1 nacht verbleven in januari 2024
Reactie van Hotel Operations Manager op 5 feb 2024
Thank you for the review and feedback, Mandy!We're so pleased that you had a great stay!All the best,Jamie

10/10 – Uitstekend

Edwin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Operations Manager op 5 feb 2024
Thanks for the review, Edwin!All the best,Jamie

10/10 – Uitstekend

Michael

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay Here
Quite simply its very clean very comfortable and with a very good breakfast included it is VERY good value. Normally at this price you expect worn, tired, grungy ....not this place. I would definitely stay here again.
1 nacht verbleven in januari 2024
Reactie van Hotel Operations Manager op 5 feb 2024
Thank you for the fantastic review, Michael!We're so pleased to hear that you enjoyed your stay.All the best,Jamie

6/10 – Redelijk

Robin

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not as good as we hoped
Stayed 4 nights. Room was never properly serviced. Perhaps Xmas did not help ! Breakfast food was never hot, powdered scrambled eggs gritty and orange juice from powder was disgusting. Indoor temperature was far too high.
4 nachten verbleven in december 2023
Reactie van Hotel Operations Manager op 5 feb 2024
Thanks for the review, Robin.It's unfortunate to read that you didn't fully enjoy your stay with us! We will take the comments on board to help us see where to improve!All the best,Jamie

10/10 – Uitstekend

Joanna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Operations Manager op 5 feb 2024
Thanks for the review and feedback, Joanna!We really appreciate it and hope to welcome you back soon!All the best,Jamie

10/10 – Uitstekend

Alastair

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel near M5
Excellent location, great staff, very comfortable clean room with super pillows & duvet. Fab breakfast.
1 nacht verbleven in december 2023
Reactie van Hotel Operations Manager op 5 feb 2024
Thank you for the fantastic review!All the best,Jamie

8/10 – Goed

Allison

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff were friendly and helpful. The rooms were comfortable and clean. Breakfast had a good choice and the food was hot. The only issue would be with the size of the breakfast room. We were warned about not leaving it too late to go to breakfast as you might need to queue or 'grab and go' so we went early which meant there were plenty of tables free. If you left it later and the hotel was busy there would not be enough tables for everyone. The hotel was in a good location, close to the M5 and Taunton town centre. Once we'd arrived there was plenty of free parking (enter vehicle registration into computer terminal in hotel reception).
1 nacht verbleven in december 2023

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van - Hotel Operations Manager op 8 jan 2024
Wow, 10/10! Thanks so much, Sean.Best wishes, Elizabeth

10/10 – Uitstekend

Gian Franco

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Migliore Inn Express europeo tra quelli provati!
Perfetto. Ottimo rapporto qualità prezzo. Ampio parcheggio. Camera smart. E’ tutto realizzato per sfruttare bene gli spazi. Arredo intelligente anche in bagno: aprendo la porta verso l’interno si creano due ambienti, la zona WC e la zona lavandino. Letti comodi, pulizia ottima, comodo secondo specchio di 2 metri nella camera da letto vicino agli attaccapanni. Aria condizionata perfettamente funzionante e silenziosa. La colazione offre ampia scelta e i prodotti sono buoni, la sala moderna, ottimo servizio: appena i clienti si alzano dal tavolo arriva subito qualcuno a pulire. I miei complimenti alla direzione perché tutto funziona bene ed è organizzato in modo egregio, il miglior “Inn Express” da me utilizzato.
1 nacht verbleven in december 2023
Reactie van - Hotel Operations Manager op 8 jan 2024
La ringrazio molto per la recensione sul nostro hotel. Mi fa piacere sapere che il suo soggiorno nella nostra struttura è stato di suo gradimento. Il nostro personale ne è orgoglioso, perciò apprezziamo la sua opinione. Ci auguriamo che verrà a trovarci nuovamente. Distinti Saluti,

10/10 – Uitstekend

Stephen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gay wedding
Nice smiling face greeted me on arrival. Well presented young person. (Pretty young lady in fact but PC brigade means I can't assume her gender).
1 nacht verbleven in december 2023
Reactie van HOM op 2 jan 2024
Thanks for the 10/10 rating, Stephen. We hope to welcome you back and All the best, Elizabeth - Hotel Operations Manager.

10/10 – Uitstekend

Sarah

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van HOM op 2 jan 2024
Wow, 5-stars! Thanks so much, Sarah. We hope to welcome you back and All the best, Elizabeth - Hotel Operations Manager.

8/10 – Goed

John

Reisde met partner
Positief: Voorzieningen
The only fault was with the lighting in the room was very poor.
1 nacht verbleven in december 2023
Reactie van HOM op 2 jan 2024
John, thanks for taking the time to review our hotel! Thank you for letting us know about the lighting in the room. Your feedback helps us do better. All the best, Elizabeth - Hotel Operations Manager.

10/10 – Uitstekend

Pat

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Belated christmas 🎄
Very clean in all public places. Helpful staff. Nice to see well behaved dogs. Breakfast very good. A comfy room. Good stay.
2 nachten verbleven in december 2023
Reactie van HOM op 2 jan 2024
Thanks for the 10/10 rating, Pat. Thanks for the feedback and we hope to welcome you back soon. All the best, Elizabeth - Hotel Operations Manager.

10/10 – Uitstekend

Sultana

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Brilliant hotel. Lovely staff . Stayed over christmas. Everything was perfect.
2 nachten verbleven in december 2023
Reactie van Hotel Operations Manager op 29 dec 2023
Sultana, thanks for the amazing rating. All the best, Elizabeth -

10/10 – Uitstekend

Haider

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable stay
Had a shift starting at 1pm so allowed me a late check out of 12.30pm. Breakfast included is always appreciated but would have been good if eggs and cheese was on offer, especially for vegetarians.
1 nacht verbleven in december 2023
Reactie van Hotel Operations Manager op 29 dec 2023
Thanks for your lovely review, Haider.All the best, Elizabeth -

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prefer a Premier Inn
Bed comfort and ease of check in 10/10. Plug sockets all at skirting board height, no mirror at the desk area, so trying to put makeup on and do my hair really difficult 3/10. Lighting in the room was gloomy 3/10. Breakfast - cold bacon, rubbery sausages and burnt toast 3/10.
1 nacht verbleven in december 2023
Reactie van Hotel Operations Manager op 29 dec 2023
We appreciate your feedback.A comfortable bed is important for a good night's sleep, glad to see you enjoyed it! We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best, Elizabeth -

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cc
1 nacht verbleven in november 2023
Reactie van Hotel Operations Manager op 4 dec 2023
Thanks for your review!All the best,Elizabeth

10/10 – Uitstekend

Haider

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean, modern and spacious. Bed was very comfortable. Unfortunately there was no bottled water in the room and only sparkling water available to buy (normal bottled water had finished). Breakfast was served from 7am on the weekend giving me enough time to eat before an 8am shift. No heater in bathroom and instead of central heating, there is a air condition unit which didn’t really warm the room.
1 nacht verbleven in november 2023
Reactie van Hotel Operations Manager op 28 nov 2023
Thank you for the review, Haider.We really appreciate the kind words, upon request our team are more than happy to provide you with a lovely big glass of ice-cold water as many times as you would like! All the very best,Mitchell

8/10 – Goed

Gavin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would’ve liked more menu/dinner choice but good overall.
1 nacht verbleven in november 2023
Reactie van Hotel Operations Manager op 24 nov 2023
Thank you for the review and feedback, Gavin.We really appreciate it.All the best,Elizabeth - Hotel Operations Manager

8/10 – Goed

Yvonne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van HOM op 14 nov 2023
Yvonne, thanks for the amazing rating. We hope to welcome you back and All the best, Elizabeth - Hotel Operations Manager.

8/10 – Goed

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good quality Customer Care by Reception. The bedroom was very clean and well prepared. Breakfast was very well prepared, and monitored by staff, and clearly supported by guests. The car park was convenient..
1 nacht verbleven in november 2023
Reactie van Hotel Operations Manager op 8 nov 2023
Thank you very much for the review.We really appreciate it.It's so good to hear that you enjoyed your stay at our location and breakfast service! We hope to be able to welcome you back with us again soon.All the best, Elizabeth

10/10 – Uitstekend

Steve

Reisde met huisdieren, Reisde met familie
The location and facilities suited our requirements perfectly. The breakfast was very good and our room was well maintained. The staff were very helpful.
2 nachten verbleven in november 2023
Reactie van Hotel Operations Manager op 7 nov 2023
Thank you very much for the lovely review and feedback, Steve.We greatly appreciate it and hope to be able to welcome you back with us again soon! All the best, Elizabeth

10/10 – Uitstekend

Diane

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff and convenient for Taunton
1 nacht verbleven in oktober 2023
Reactie van Hotel Operations Manager op 17 okt 2023
Thank you very much for the review and feedback, Diane! It's greatly appreciated.

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very helpful staff. Everything spotlessly clean. Easy to find, excellent parking. Excellent breakfast
1 nacht verbleven in september 2023
Reactie van - Hotel Operations Manager op 2 okt 2023
Thanks for your top marks, Julie!We hope to see you again soon!Take care, Elizabeth

10/10 – Uitstekend

coraleena

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Hotel Operations Manager op 30 okt 2023
Thanks for your top marks, Coraleena.All the best, Elizabeth -

10/10 – Uitstekend

Joanna

1 nacht verbleven in september 2023
Reactie van Hotel Operations Manager op 13 okt 2023
Thank you very much for the review and feedback, Joanna. It's greatly appreciated :)

10/10 – Uitstekend

Marina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceeded expectations. Clean, comfortable, good buffet and very helpful staff. Thank you.
2 nachten verbleven in september 2023
Reactie van HOM op 22 sep 2023
Marina, thanks for the 5-star review! We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Elizabeth - Hotel Operations Manager.

10/10 – Uitstekend

Roger

1 nacht verbleven in september 2023
Reactie van Hotel Operations Manager op 19 sep 2023
Hello and thank you for the review!

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet hotel and location. Had a good nights sleep.
1 nacht verbleven in september 2023
Reactie van Hotel Operations Manager op 30 okt 2023
Wow, 5/5! Thanks so much, Jacqueline.We hope to welcome you back again soon.All the best, Elizabeth -

10/10 – Uitstekend

Neil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bedroom was designed for short stay guests. The mattresses were particularly comfortable for a good nights sleep.
2 nachten verbleven in september 2023
Reactie van HOM op 22 sep 2023
Wow, 5-stars! Thanks so much, Neil. We hope to see you soon and All the best, Elizabeth - Hotel Operations Manager.

10/10 – Uitstekend

Peter

2 nachten verbleven in augustus 2023
Reactie van HOM op 22 sep 2023
Peter, thanks for taking the time to review our hotel! Thanks for the perfect rating and All the best, Elizabeth - Hotel Operations Manager.

6/10 – Redelijk

Fiona

1 nacht verbleven in september 2023
Reactie van Hotel Operations Manager op 6 sep 2023
We appreciate your feedback, Fiona.We hope to welcome you back again soon.Best wishes, Elizabeth -

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Hotel Operations Manager op 4 sep 2023
Christopher, thanks for your top marks!Best wishes, Elizabeth -

8/10 – Goed

Richard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel ok for a one night stopover - large room with comfortable bed. What has happened to the standard of the Holiday Inn breakfast - well below average here. Many items tasteless, and poor range of choices.
1 nacht verbleven in september 2023
Reactie van Hotel Operations Manager op 4 sep 2023
Hi Richard,We're glad you enjoyed your stay with us. Thank you for the review and feedback! We hope to welcome you back again soon :) All the best, Elizabeth

10/10 – Uitstekend

Jane

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely and clean, very friendly staff. Will definitely recommend
1 nacht verbleven in augustus 2023
Reactie van Hotel Operations Manager op 29 aug 2023
Jane, thanks for your perfect rating!Best wishes, Elizabeth -