2 buitenzwembaden, gratis zwembadcabana's, parasols voor strand/zwembad

Beoordelingen van Khaolak Emerald Beach Resort and Spa

4 out of 5
Khaolak Emerald Beach Resort and Spa
7/10 Moo 2 Ban Khao Lak, Ramkean, Thai Mueang, Phang Nga

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 22 van 96 beoordelingen" "
Gastenscore: 8 - Goed. 35 van 96 beoordelingen" "
Gastenscore: 6 - Redelijk. 29 van 96 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 96 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 96 beoordelingen" "

7,8/10

Netheid

7,6/10

Personeel en service

8,6/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Roxy, Den Bosch

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personeel, kamers, kinderzwembad! Helemaal top was het!
3 nachten verbleven in november 2019
Reactie van GRO TEAM op 14 jan 2020
Dear Valued Guests, Thank you for choosing Khao Lak Emerald Beach Resort & Spa to be part of your holiday. We are very happy to hear your wonderful comments. Its our joy to know that you had a great time spending your holiday here. Your kind and motivating feedback will be greatly shared to the rest of the team as it gives us a great motivation to continue working hard to provide an excellent service to all our guests. Once again, Thank you for choosing us and We can’t wait to welcome you back again here. Best Regards, The Management Team – Khao Laks Emerald Beach Resort & Spa

6/10 – Redelijk

Paulien, G

Negatief: Personeel en service, comfort kamer
Aardig resort, niets speciaals
Op zich een prima resort als je met kinderen op vakantie bent en niet van het resort af wilt. Resort kan wel wat vernieuwing gebruiken. Prima ontbijt. Ongeinteresseerd personeel. Erg duur voor wat je krijgt.

8/10 – Goed

Ute Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
15 nachten verbleven in april 2024
Reactie van Thitirat T. op 18 mei 2024
Dear Ute Maria,Thank you for visiting us at Khaolak Emerald Beach Resort & Spa and taking time to share your feedback with us. We work so very hard to have our guests feel very special and well cared for during their visit to Khaolak Emerald Beach Resort & Spa.We again thank you for being our customer and look forward to an opportunity to welcome you again.Kind regardsHotel Manager

8/10 – Goed

Mark

6 nachten verbleven in april 2024
Reactie van Thitirat T. op 18 mei 2024
Dear Mark,Thank you for your compliment while staying with us at Khaolak Emerald Beach Resort & Spa. We are so happy to hear that we could delivery you with your satisfaction of services and we also share your comments among our team.Once again, thank you for your choosing to stay with us and look very much forward to having you back again soon.Warm Regards,Hotel Manager

4/10 – Matig

Neil

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Swim up pool dirty. Food cold.
4 nachten verbleven in maart 2024

6/10 – Redelijk

Jack

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Lever ikke op til 4 stjerner
Dette resort ligner et 4 stjernet men er kun 2. Fliser i pool falder fra hinanden, flere steder er gelænder til vores villa gået fra hinanden. Løse skruer i solsengen, condi center dårlig rengøring og ikke fungerende aircon. Måske lidt i forfald. Personale meget fint. God morgenmad og fantastisk beliggenhed.
9 nachten verbleven in januari 2024

6/10 – Redelijk

Shandiz

Reisde met familie
Bra läge nära stranden. Inte så rent hotell, vi hade en del små kryp i sängen trots att de bäddade rent Badrummet var ganska smutsigt också. Annars var personalen fina och jätte bra service
4 nachten verbleven in januari 2024

6/10 – Redelijk

Pascale

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Trop grand complexe
Le complexe est situé en bord de mer. Il est fréquenté majoritairement par des russes. Énormément de monde au petit déjeuner. Le personnel de l'accueil n'est pas aimable du tout. Je me suis même fait rouspèté par un membre de l'accueil lorsque j'ai voulu m'inscrire pour la nevette se rendant au marché. Cet hôtel est trop grand, pas à taille humaine et cela se ressent sur le personnel de l'accueil. Seuls les russes semblent les bienvenus.
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Nappakan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

8/10 – Goed

Joanna Patrycja

6 nachten verbleven in februari 2023
Reactie van Khaolak Emerald op 17 mrt 2023
Hi joanna, Thanks for taking time to rate us and thank you for choosing Khaolak Emerald. We hope to see you again.Management TeamKhaolak Emerald Surf Beach Resort and Spa

8/10 – Goed

Yasmin Roya Alizadeh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super Frühstück, sehr nettes Personal, schöner Strand, Supermarkt in der Nähe. Hatten einen schönen Aufenthalt
3 nachten verbleven in februari 2023
Reactie van Khaolak Emerald Surf Beach Resort and Spa op 17 mrt 2023
Hi Yasmin,We’re thrilled to hear you enjoyed your experience during your stay with us. We look forward to welcome you again.Management teamKhaolak Emerald Surf Beach Resort and Spa

8/10 – Goed

Chaiwat

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tres bon hotel, proximite plage, personnel sympa, proximite petit resto.
7 nachten verbleven in februari 2020
Reactie van Abby op 9 mrt 2020
Dear Anonymous, Greetings from Khaolak Emerald Resort & Spa.... Traditional Thai style luxury beach resort on Tropical Island. Thank you for sharing your excellent review via Expedia page it truly appreciate. Emerald had our own concept and standard which are combined for both Thai & Emerald hospitality to offer to all of our guests by ensuring that all need to be a great memory and value for money. We are pleased to know that you enjoyed our friendly atmosphere, restaurants, services, property, facility and our staff truly impressed you. We are delighted to hear your stay with us was satisfactory. Kindly be informed that your positive input about our staff has been shared with them and we are glad that you had enjoyed our excellent service you received from our staff. Once again, Thank you very much for your positive comment and we look forward to warm welcoming you back here as one of our returning guest soon. Best Regards, Arlene C.Fabie (Abby) Welcome Manager Khao Lak Emerald Resort & Spa

6/10 – Redelijk

Felicity

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Family hotel that needs some improvement
This is a FAMILY hotel. The kids pool is amazing, but if you don't have kids, I wouldn't recommend this hotel. Pros: Wonderful being on the water! Could walk to convenience stores, a few restaurants and bars. Decorations - the hotel really decorate for Valentine's Day. The elaborate decorations surprised us. There are multiple pools and the grounds are nice. Cons: The bed was lumpy and not comfortable. Our door had a crack where people could peek in. Our friends who booked two rooms did not have that same issue. The hotel staff was unable to refund our friends 250THB, after he talked with 4 different people. That's pretty silly. The happy hour drinks are all sugar and not very strong.
2 nachten verbleven in februari 2020
Reactie van Abby op 3 mrt 2020
Dear Felicity, Greetings from Khaolak Emerald Resort & Spa.Traditional Thai style luxury beach resort on Tropical Island. Thank you for sharing your review via our Expedia page it really appreciated. Emerald had our own concept and standard which are combined for both Thai & Emerald hospitality to offer to all of our guests by ensuring that all need to be a great memory and value for money. We regret to hear that you didn't satisfy our service your comment is very important to us and we will make sure that it will be shared to all concern department for further improvements. Once again thank you so much and we hope that you can give us another try and come back again soon as our returning guest.. Best Regards, Arlene C.Fabie (Abby) Welcome Manager Khaolak Emerald Resort & Spa

4/10 – Matig

Anja

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The worst hotel we have ever stayed at. This hotel claims there are a 4 star hotel but it’s not. It’s a 2,5 star hotel and that says it all!
21 nachten verbleven in januari 2020
Reactie van Abby op 20 feb 2020
Dear Anja, Greetings from Khao Lak Emerald Resort & Spa! Thank you so much for choosing Khao Lak Emerald Resort & Spa and for taking your valued time to write and share your experience with us. It is regretful to read that you had a disappointing experience with our services. Once again, we are so sorry for our service that it didn't meet your expectation. Please rest assure that your feedback means a lot to us. This helps us to improve our services standard. We promise that we are going to serve you much better next time! Thank you very much for your valuable feedback, it is most appreciated. We do hope to be able to welcome you back Khao Lak Emerald Resort & Spa. Best Regards, Arlene C.Fabie(Abby) Welcome Manager Khao Lak Emerald Resort & Spa

8/10 – Goed

Ari

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hei Hotelli on aivan loistavalla paikalla ja erittäin hyvä lapsiperheille.Ainoa iso miinus on hotellin keittiön taso ei osata hyödyntää olevia raaka -aineita thai keittiön osalta ja muutkin ruuat eivät herätä innostusta.Hotelli aivan oikea luokitus on 4 tähteä mutta keittiö 2 tai kolme T: Ari 30vuotta Thaimaassa käynyt
9 nachten verbleven in januari 2020
Reactie van Abby op 20 feb 2020
Dear Ari, Greetings from Khao Lak Emerald Resort & Spa! Thank you so much for choosing Khao Lak Emerald Beach Resort & Spa and for taking your valued time to write and share your experience with us. It is our great pleasure to have you here as our guests and be part of your holiday. It is regretful to read that you had a disappointing experience with our services specially in our Kitchen side.Your feedback has been shared to our executive chef who look after all the foods that we served to our guest. Once again, we are so sorry for our service that it didn't meet your expectation. Please rest assure that your feedback means a lot to us. This helps us to improve our services standard. We promise that we are going to serve you much better next time! Thank you very much for your valuable feedback, it is most appreciated. We do hope to be able to welcome you back Khao Lak Emerald Resort & Spa. Best Regards, Arlene C.Fabie (Abby) Welcome Manager Khao Lak Emerald Resort & Spa

10/10 – Uitstekend

Celine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Virkelig venligt personale og rigtig god service!
1 nacht verbleven in januari 2020
Reactie van Abby op 20 feb 2020
Dear Celine, Sawasdee Kha... Greetings from Khaolak Emerald Beach Resort & Spa.. Traditional Thai style luxury beach resort on Tropical Island. Thank you for sharing your excellent review via Expedia page, It is very much appreciated. We are glad to know that you had amazing experiences during your recent stays with us. Emerald had our own concept and standard which are combined for both Thai & Emerald hospitality to offer to all of our guests by ensuring that all need to be a great memory and value for money. We are pleased to know that you enjoyed our friendly atmosphere, restaurants, services, property, facility and our staff truly impressed you. We are delighted to hear your stay with us was satisfactory. Kindly be informed that your positive input about our staff has been shared with them and we are glad that you had enjoyed our excellent service you received from our staff. Once again, Thank you very much for your positive comment and we look forward to warm welcoming you back here as our special guest soon. Best Regards, Arlene C.Fabie (Abby) Welcome Manager Khao Lak Emerald Resort & Spa

8/10 – Goed

Donny

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superfint ställe med en underbar strand med en handfull restauranger som erbjuder sand mellan tårna. Extra plus till all personal som var fantastiska.
7 nachten verbleven in december 2019
Reactie van GRO TEAM op 14 jan 2020
Dear Valued Guests, Thank you for choosing Khao Lak Emerald Beach Resort & Spa to be part of your holiday. We are very happy to hear your wonderful comments. Its our joy to know that you had a great time spending your holiday here. We are very happy to know that you liked the room, the food, and our location which we always take pride in. Your kind and motivating feedback will be greatly shared to the rest of the team as it gives us a great motivation to continue working hard to provide an excellent service to all our guests. Once again, Thank you for choosing us and We can’t wait to welcome you back again here. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & Spa

8/10 – Goed

Olof

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Srort fint strandhotell -lite torftig restaurang
Fint hotell med perfekt strandläge och även pool som i princip ligger på stranden. Hotellets egna restauranger är dock ingen höjdare men det finns gott om alternativ på stranden.
6 nachten verbleven in oktober 2019
Reactie van Guest Relation Team op 17 jan 2020
Dear Olof, Greetings from Khao Lak Emerald Beach Resort & Spa! Thank you for choosing us to be part of your precious holiday. We are very delighted to receive a great feedback from you regarding your recent stay with us. Glad to know that you like the location of the resort which is also loved by our guests since it is only a few meters away from the beach. Your valuable feedback will go out to the rest of the team for further improvements and as great motivation to always provide an excellent to all our valued guests. Once again, Thank you for choosing Khao Lak Emerald Beach Resort & Spa as your holiday destination. Best Regards, The Management Team - Khao Lak Emerald Beach Resort & Spa

10/10 – Uitstekend

Geverifieerde reiziger

8 nachten verbleven in april 2019
Reactie van The Management Team -Khao Lak Emerald Beach Resort op 1 jun 2019
Dear Valued Guests, We greatly appreciate that you took your precious time to give us a positive rating. We are very pleased to know that you enjoyed your stay with us and we are greatly hoping that we can welcome you back again here in the nearest future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Les piscines mériteraient d’être plus nettoyées voir filtrées Sinon le reste est très bien
2 nachten verbleven in mei 2019
Reactie van The Management Team- Khao Lak Emerald Resort & Spa op 1 jun 2019
Dear Valued Guest, Thank you that you took time to give us a great feedback with regards your recent stay with Khao Lak Emerald Beach Resort & Spa. We are very delighted to know that you had a great holiday with us. As for the pool, we have a standby pool attendant staff everyday to consistently monitor the cleanliness of the pool but rest assured that we will gladly share your comment to the concerned department to prevent this similar incident to happen in the future. Once again, Thank you for sharing your valuable feedback and we are greatly hoping to have you back again as our returning guests.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Easter Family Holiday
Stayed at the Khao Lak Emerald Beach Resort for 14 nights over the school holidays with my wife and two kids aged 2 and 5. We had a fantastic time at the resort our room was great and perfect for the 4 of us. Nice aircon thank god :-) It’s located directly on the beach so you can choose between the pool or the beach :-) we also took walks up the beach to visit other small beach shacks. The kids pool was great with a water slide and lots of shallow areas for my youngest to play safely in. Buffet breakfast each morning was good with lots to choose from and a fresh egg station :-) The only suggestion I would make is the the kids club could have more suitable hours so you can leave your children for a while as it is currently we could not make use of it which was a shame. All in all fantastic holiday and for sure we will be back to Khao Lak
14 nachten verbleven in april 2019
Reactie van Management - team Khaolak Emerald op 6 mei 2019
Dear Valued Guests, Thank you for choosing Khao Lak Emerald Beach Resort & Spa to be part of your holiday. We are very happy to hear your wonderful comments. It our joy to know that you had a great time spending your holiday here. We are very happy to know that you liked the room, the food, and our location which we always take pride in. As for the kids club, we always ask for the supervision of the parents to their kids for mainly safety purposes, we always have a standby staff but we strongly advise the parents to be with their kids at all times otherwise, we have a babysitting service that they can book in advance before the desired time of babysitting. Nevertheless, your recommendations and suggestions are greatly appreciated as it very important for us to know the areas of improvements we should work on. Your kind and motivating feedback will be greatly shared to the rest of the team as it gives us a great motivation to continue working hard to provide an excellent service to all our guests. Once again, Thank you for choosing us and We can’t wait to welcome you back again here. Best Regards, The Management Team – Khao Laks Emerald Beach Resort & Spa

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
L'accueil et le service proposé a été très apprécié. Face aux éventuels problèmes rencontrés, le personnel s'est toujours efforcé de nous trouver la meilleure solution. Petit déjeuner très bien, emplacement de l'hotel bien positionné dans la région de Khao lak pour diverses excursions une activité sympa dans les alentours de l'hotel (resto, massages, etc). Petite remarque: une brève présentation des services de l'hotel (navette gratuite vers Khaolak à certaines heures, etc) serait un point d'amélioration à apporter.
8 nachten verbleven in april 2019
Reactie van Management - team Khaolak Emerald op 30 apr 2019
Dear Valued Guests, Thank you for choosing Khao Lak Emerald Beach Resort & Spa to be part of your precious holiday. Our objective is to deliver service excellence to all our guests and we are glad to know that our team members made it possible during your stay. Normally, all our guests are briefed by our reception staff about the hotel information and events upon check in and all additional questions are gladly entertained. Nevertheless, thank you for your suggestions about this matter as it is always important to us to know your feedbacks and suggestions for a better improvement of our facilities and services. Moreover, our restaurant staff would be happy to know that you appreciated the breakfast which we are continually working hard to improve to suit the taste of all our diverse guests. Once again, thank you for choosing us and we are looking forward to your next visit. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & Spa

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Très belle plage et belle piscine à débordement avec vue sur la mer ! Personnel français très très disponible et à l’écoute. État général du bâtiment laisse un peu à désirer..
10 nachten verbleven in april 2019
Reactie van Management - team Khaolak Emerald op 27 apr 2019
Dear Guests, Thank you for sharing us your experience during your stay with us. We are delighted to learn that you have enjoyed and appreciate the hotel’s location; as it is one of our advantages being a few meters away from the beach. It warms our heart to know that our French Staff played a big role in making your holiday fun and memorable. It will keep them motivated to continuously provide excellent customer satisfaction. We will be looking forward to welcome you as our returning valued guests. Once again, thank you for choosing us as your holiday destination. Best Regards, The Management- Khaolak Emerald Beach Resort and Spa

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We didn’t like how dirty the pool was on the sea front.
5 nachten verbleven in april 2019
Reactie van Management - team Khaolak Emerald op 27 apr 2019
Dear Guests, Thank you for giving us a short feedback on your stay with us. We regret to know that you were not satisfied with the cleanliness of our beach pool. Rest assured that we have raised your concern to the department in charge with the pool’s cleanliness. Your feedback is duly noted as our reference for improvements with regards to hotel’s facilities and services. We will strive hard to meet the expectation of every guests. We will continuously strive hard for the better. Lastly, we would be happy to welcome you back on your future visit here in Khaolak. Once Again, thank you for choosing us as your holiday destination. Best Regards, The Management – Khaolak Emerald Beach Resort and Spa

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Piscine avec vue sur mer. Grande chambre avec douche / baignoire. Personnel accueillant et souriant. Un peu excentré même s'il y a des commodités sur place. Dans la chambre, il manquait un étendoir pour sécher les serviettes de plage et la salle de bain aurait mérité un porte serviettes de plus.
8 nachten verbleven in april 2019
Reactie van Management - team Khaolak Emerald op 3 mei 2019
Dear Valued Guest, Thank you for choosing Khao Lak Emerald Beach Resort & Spa for your holiday destination. We are delighted to know that liked the rooms, pools and the service. Or main goal is to make our guests felt home and welcomed and we are very glad that we have fulfilled that goal. It a pleasure to have you as our guests and we are greatly hoping that we can welcome you back again here in the nearest future. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & SPa

6/10 – Redelijk

Mel, Phuket, th

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Too much smoking in public areas and restaurants at the hotel. Room cleaning service was very slow. Asked to be cleaned at 08:30, when we came back from the whole morning until 2:30 - they've just started to clean the room.
3 nachten verbleven in april 2019
Reactie van Management - team Khaolak Emerald op 3 mei 2019
Dear Mel, Greetings from Khao Lak Emerald Beach Resort & Spa! Thank you for choosing us to be part of your holiday and we wanted to sincerely thank you for taking your precious time to give us a feedback. We regret to know that you have experience a delayed cleaning service of our housekeeping staff and we wanted to apologize for the inconvenience it had caused you however, since we have 270 rooms in the hotel, we have a particular time of 08:00-17:00 hrs of making up the rooms. Nevertheless, we would discuss this matter to our housekeeping managers to make sure that all the special time requests of our valued guests would be fulfilled. Best Regards, The Management Team- Khao Lak Emerald Beach Resort & Spa

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
tres bel etablissement - bord de mer - ideal pour les famille
18 nachten verbleven in maart 2019
Reactie van The Management Team op 19 apr 2019
Dear Our Valued Guests, Thank you for taking your precious time to give us a great rating. We are glad to know that you liked the resort and We are looking forward to welcome you and your family again here in Khao Lak Emerald Beach Resort & Spa whenever your travels brings you back in Khao Lak. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & Spa

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Personal war super freundlich. Reperaturen wurden sofort erledigt.
14 nachten verbleven in maart 2019
Reactie van Management - team Khaolak Emerald op 8 apr 2019
Dear Guests, Greetings from Khaolak Emerald Beach Resort and Spa! Thank you for sharing us a feedback with regards to your stay. As we aim for customer satisfaction, We always make sure that our staff are free 24 hours and we are glad to know that all your requests and concerns was done immediately. Thank you for choosing us and we are looking forward to have you again as our guests in the near future. Best regards,

8/10 – Goed

sophie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hôtel tout à fait adapté à un séjour familiale : piscine av jeu, frontbeach, animation régulière sans obligation, restauration adaptée. Service parfait. Personne très areangeante. Seuls bémols : climatisation bruyante et matelas en mauvaise état . Attention également ds notre cas, famille de 5 personnes avions pris 1 chbre double et à chbre familiale via votre site et pas ds le mémé building ! Heureusement l'hôtel à arrangé les choses. Votre site pourrait être plus détaillé ! Merci
2 nachten verbleven in februari 2019
Reactie van Khaolak Emerald op 18 mrt 2019
Dear Sophie, Greetings from Khao Lak Emerald Beach Resort & Spa! We are very pleased to receive a feedback with regards to your recent stay with us. As you have mentioned our family rooms and deluxe rooms are in different buildings that is why we always tried our very best to look for rooms as near as possible to the families that booked two rooms with different category and we are very glad to know that with your case, it was solved right away. On the other hand, we are very happy to know that you appreciate the location and our service which is one of the hotel’s pride. All of us here from Khao Lak Emerald Beach Resort & Spa would be very happy to welcome you back again. Best Regards, The Management Team- Khao Lak Emerald Beach Resort & Spa

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fint hotell precis vid stranden, dock var poolen vid havet väldigt smutsig Litet centrum precis utanför hotellet
7 nachten verbleven in februari 2019
Reactie van Khaolak Emerald op 18 mrt 2019
Dear Valued Guests, Thank you for sharing your feedback with regards to your recent stay with us. We are very pleased that you have chosen Khao Lak Emerald Beach Resort & Spa as your home in Khao Lak. We are glad that you like the location of the resort which is directly located right on the beach, this is one of our top positive comments from our guests that is why we are keeping the area well maintained. With regards to your comment about the pool, we always have the beach and pool staff standby in the area to keep our pool well cleaned however we will look on this matter and will discuss it to all the concerned departments to prevent it from future occurrence. Once again, Thank you for staying with us and we look forward to have you again here. Best Regards, The Management Team-Khao Lak Emerald Beach Resort & Spa

10/10 – Uitstekend

Reatha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Something for everyone.
Great beach, pools, breakfast, room, staff -- what's not to like? Kid friendly hotel. Hotel restaurants good, Easy access to many "street side" restaurants and a little shopping, convenience stores galore and cabs easy to come by. Free shuttle booked the day ahead into "town". Nice restaurants on the beach. Room quiet even with lots of kids around. Staff made effort to offer kid-friendly activities, in the pool area and also with paints etc, and also made every effort to encourage adults to join a friendly game of beach volleyball. Multiple pools, lots of places to lay out in shade or sun. Room to roam. Reasonable pricing. It might have been nice to have designated areas for smokers in the outdoor spaces. Room air con worked well. Room clean and spacious. A fruit plate was placed on the in-room table for our arrival. The balcony had good room and seating for two. After being shown to our room, we were offered an upgrade in room (with an uncharge), but I did not feel it was necessary. I would love to return anytime. I only wish my whole family - husband - kids(& spouses) - and grands were all along on this trip.
4 nachten verbleven in januari 2019
Reactie van Khaolak Emerald op 8 mrt 2019
Dear Reatha, Greetings from Khao Lak Emerald Beach Resort & Spa! We are very pleased to receive a really kind and great feedback from you. Thank you so much for sharing your experience with us. It is a great pleasure to know that you had a very relaxing and comfortable stay with us, we are very glad that you recognize the positive points of the hotel such as the location, the facilities and especially our service which we greatly take pride in, it is such a joy for us to know that you would love to return to our resort. All your kind words will be share to the rest of the team as it drives us to maintain a better service to all of our guests We greatly appreciate that you have chosen us to spend your holidays with and we hope to welcome you back here in the nearest future. Best Regards, The Management Team- Khao Lak Emerald Beach Resort & Spa

8/10 – Goed

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
dejligt område, totalt nedslidt hotel.
Alt var virkelig slidt, ikke mindst børnepoolen og værelset. Men hvis man kan se bort fra det, ligger hotellet ved en virkelig skøn strand med dejlige strandrestauranter og små barer og den dejlige thailandske stemning er i top der. Den lille gade udenfor hotellet er også super hyggelig og alt hvad man skal bruge er lige i nærheden. Selve hotellet får ikke mange stjerner herfra.
7 nachten verbleven in februari 2019
Reactie van Khaolak Emerald op 8 mrt 2019
Dear Valued Guest, We are very delighted to receive a feedback with regards to you stay with Khao Lak Emerald Beach Resort & Spa! We acknowledged all your comments which is such a great help to us as it gives us the knowledge what area and aspects in the hotel are still in needs of improvements. Thank you for giving your comments regarding your room and children’s pool however we are continually working hard to maintain and to improve the standard of our facilities that our guests are using. On the other hand, We are really glad to know that you recognize the location and the surroundings of the hotel which is one of the positive comments that we are getting from our guests. We look forward to welcoming you back again here. Best Regards, The Management Team- Khao Lak Emerald Beach Resort & Spa

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mi è piaciuta la posizione La spiaggia La camera dataci in upgrade in una zona tranquilla Il personale disponibile della reception La SPA LA ZONA DI KHAOLAK
13 nachten verbleven in februari 2019
Reactie van Khaolak Emerald op 8 mrt 2019
Dear Valued Guests, First and foremost, Thank you for choosing Khao Lak Emerald Beach Resort as your home in Khao Lak. We greatly appreciate that you took time to give us a feedback. It our greatest pleasure to know that you had a comfortable stay with us and you liked the location of the hotel and the room that we have prepared during your stay. We will definitely share your kind feedback to our spa and reception team as it continually gives them the motivation to give their very best service to our guests. Once again, Thank you for choosing Khao Lak Emerald Beach Resort & Spa and we greatly hope to see you again. Best Regards, The Management Team- Khao Lak Emerald Beach Resort & Spa

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Le fait d’ En bord de plage était parfait. Le cadre verdoyant et calme est très agréable. Il est très bien situé pour faire les excursions. Il y des boutiques et restaurants juste devant l’hôtel ce qui permet de manger en dehors de l’hotel quand on est pas all encusive. Manque des sèches cheveux et portes serviettes et peignoirs dans les salles de bain.
9 nachten verbleven in februari 2019
Reactie van Khaolak Emerald op 8 mrt 2019
Dear Valued Guest, Greeting from Khao Lak Emerald Beach Resort & Spa! Thank you for taking your precious time to give us a feedback regarding your recent stay with us. We are glad to know that you appreciate the location and the surroundings of resort which is one of the top positive feedback we are getting from most of our guests. In regards to the towel rack and bathrobes, our housekeeping department only set up the amenities depending on the number of guests staying in the room but we always welcome all our guests who wanted to requests for any extra amenities. Once again, Thank you for sharing your kind feedback as it always help us to be motivated in serving all our guests. All of us here in Khao Lak Emerald Beach Resort & Spa is hoping to welcome you back again as our returning guests. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & Spa

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ci hanno fornito un up grade alla vicina struttura HIVE dedicata probabilmente a coppie senza bambini , quindi molto tranquilla è vicina alla spiaggia Tutto ci è piaciuto , la spiaggia lunga di sabbia morbida e con una visuale mozzafiato, la vicinanza di piccoli bar dove pranzare a prezzi molto convenienti specialita’ thailandesi Andare al centro di Khaolak in pochi minuti. Programmare escursione ai vicini parchi naturali Vacanza perfetta come volevamo
13 nachten verbleven in februari 2019
Reactie van Khaolak Emerald Beach Resort & Spa op 8 apr 2019
Dear Guest, Greetings from Khaolak Emerald Beach resort and Spa! We are happy that you have enjoyed your stay with our Hive Khaolak resort wing. As Emerald is more on a family-oriented theme, our Hive wing is more on for couples. We are elated to have a positive comment and recommendation from our guests. It inspires the management and staff to always provide excellent customer service. We are looking forward for your future visit in Khaolak and with great hopes that you would again consider our hotel for your holiday. Best regards,

8/10 – Goed

francoise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2019
Reactie van Management - team Khaolak Emerald op 23 feb 2019
Dear Francoise, Thank you so much for giving us your feedback.We wish you visiting us to see you next time. Best regard, The Management team

8/10 – Goed

sung min

Positief: Personeel en service, staat van de accommodatie en faciliteiten
괜찮았어요
객실은 정말 많이 낡아서 처음에 좀 실망했습니다. 하지만 지내기에 편하고 수영장도 아이 데리고 놀기 너무 좋았어요. 조식맛도 괜찮았고 전반적으로 만족스러웠습니다.
2 nachten verbleven in januari 2019
Reactie van Management - team Khaolak Emerald op 29 jan 2019
Dear Sung Min, Greeting from Khao Lak Emerald Beach Resort & Spa! Thank you for choosing us to spend your holiday with and Thank you for taking your precious time to give us a feedback regarding your stay. We regret to know that you found our room old but we are continually working hard to improve our rooms for better and much comfortable stay of our guests. We are glad that your first impression have changed and we are happy to know that you were satisfied with your stay. It is a pleasure to have you here and we are hoping to see you again in the near future. Best Regards, The Management Team- Khao Lak Emerald Beach Resort & Spa

8/10 – Goed

Johan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sleepy beach
Fint hotell vid mycket lugn strand ("Sleepy beach") & by i södra Khao Lak.
4 nachten verbleven in december 2018
Reactie van Khaolak Emerald op 22 jan 2019
Dear Johan, We are delighted to receive a great feedback from you and we are glad that you liked our hotel and our beach. We are always in great joy to receive a feedback from our guest and to know that they had a comfortable stay with us. It was a pleasure to have you as one of our guests and we are hoping to see welcome you back again. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & Spa

10/10 – Uitstekend

Chinaboon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
บริการดีไม่แยกไทยหรือต่างชาติ
ดีกว่าที่คิดไว้เยอะพนักงานต้อนรับดีโดยไม่แยกว่าเป็นไทยหรือต่างชาติเพราะที้นี่ส่วนใหญ่เป็นชาวต่างชาติทั้งนั้น ชายหาดสวยเป็นส่วนตัวไม่วุ่นวาย
1 nacht verbleven in januari 2019
Reactie van Khaolak Emerald op 22 jan 2019
Dear Chinaboon, We greatly appreciate your kind feedback about Khao Lak Emerald Beach Resort & Spa. We are delighted to know that you didn’t felt the barrier to our service, whatever nationality our guests have we wanted to give you an equal and very best service we can offer. Thank you spending your precious holiday with us and we hope to welcome you back again soon. Best Regards, The Management Team- Khao Lak Emerald Beach Resort & Spa

8/10 – Goed

richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A very family-oriented hotel! We were on the top, 3rd, floor and there is no lift--so a long climb! But a very pleasant stay. The sofa was
5 nachten verbleven in december 2018
Reactie van Khaolak Emerald op 22 jan 2019
Dear Richard, Greetings from Khao Lak Emerald Beach Resort & Spa! Thank you for your feedback regarding your stay with us, we are happy to know that you had a very pleasant stay since it is one of main goal to give our guest a very pleasant and comfortable stay. We are hoping to welcome you back again and your family here in the near future. Once again, Thank you for your feedback and Thank you for choosing Khao Lak Emerald Beach Resort & Spa! Best Regards, The Management Team -Khao Lak Emerald Beach Resort & Spa

6/10 – Redelijk

Madelene

Positief: Personeel en service
Emerald beach hotel Khaolak
Hotellet är helt ok, med strandläge och nära till shoppinggata med mycket restauranger och affärer. Anläggningen känns lite sliten.
1 nacht verbleven in januari 2019
Reactie van Khaolak Emerald op 19 jan 2019
Dear Madelene, We are happy to have some feedback from you. As our location is near some shopping street, we provide Free roundtrip shuttle bus for our guests in a specific schedule. We have done some redevelopments for our rooms and facilities to provide better and comfortable stay with us. We are hoping that you will visit us again as our returning. Best Regards, The Management – Khaolak Emerald Beach Resort and Spa

10/10 – Uitstekend

Marianne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
God oplevelse.
En dejlig oplevelse. Lille provins by udenfor Khao Lak. 300bath i taxa til centrum. Gode børne faciliteter. Pools men forskellige dybder. Morgenmads buffet kan anbefales. Engelsk talende personale. Ikke så godt hvis man er gangbesværet da der er mange trapper. Room service. Bar og restaurant på stranden. Restaurant dog lidt dyr.
7 nachten verbleven in december 2018
Reactie van Khaolak Emerald op 9 jan 2019
Dear Marianne, We wanted to sincerely thank you for choosing Khao Lak Emerald Beach Resort & Spa as your holiday place and we are very glad to know that you had a very good experience in the resort. Your kind words will surely give us a motivation to maintain or even exceed the service that we give to all of our guests. We would love to welcome you back again as our returning guests in the near future. Best Regards, The Management Team- Khao Lak Emerald Beach Resort & Spa

8/10 – Goed

Pirkko

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tänne haluan tulla uudelleen
Hotelli on erinomaisella paikalla ja erittäin viihtyisä koko alue ja kauniisti hoidetut puutarha-alueet. Uimaranta hotellin edustalla on parasta luokkaa. Ainut miinuspuoli oli huoneessa sängyn patja,joka oli jo kulunut kovaksi.
13 nachten verbleven in december 2018
Reactie van Khaolak Emerald op 9 jan 2019
Dear Pirkko, Greetings from Khao Lak Emerald Beach Resort & Spa! Thank you for sharing your feedback regarding your recent stay with us. We are very glad that you appreciate the location and our very well-maintained garden area which is one of the top comments we always receive from our guests. We also acknowledged your comment about the bed mattress and rest assured that it has been shared to our housekeeping department who are always working hard to give our guest the best comfort we can offer. Once again, thank you for your precious feedback that always give us the motivation to work harder and to give our very best service. Best Regards, The Management Team- Khao Lak Emerald Beach Resort & Spa

10/10 – Uitstekend

Meg, Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay , hotel staff so helpful . Beach and pool both beautiful. Breakfast was fine , beach restaurant has lovely food. Nice restaurants close by , main shopping stop 5min in a tuk tuk . Would stay here again if I’m in Khaolak
2 nachten verbleven in november 2018
Reactie van Khaolak Emerald op 27 dec 2018
Dear Meg, We wanted to extend our sincerest thanks for choosing our hotel to be part of your holiday. It was a great pleasure to serve you and have you as one of our guests. We are really glad that you liked the facilities, the food and our service. We are always happy to receive kind words from our guests as it helps us to be always motivated to continually strive to give our very best service. All of us here in Khao Lak Emerald would be very glad to welcome you back again in your future holidays. Best Regards, The Management Team – Khao Lak Emerald Beach Resort & Spa

10/10 – Uitstekend

Judy, Sydney Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great family holiday. Lovely safe beach for children. Pool has fun activities for little ones. Restaurant, shops and supermarkets at your doorstep. Would highly recommend for a family holiday or relaxing holiday for all ages. Must mention the two girl staff members for water aerobics, kids disco etc. keptour grandchildren and us entertained. This is definitely a wonderful place to stay for all.
3 nachten verbleven in november 2018
Reactie van Management - team Khaolak Emerald op 24 nov 2018
Dear Judy, We are delighted to receive a feedback from you. We are glad to know that your family have enjoyed the activities we have prepared for our guests. It will give us encouragement to provide new ideas for new various activities to make our guests from all types of ages entertained. We hope that you will visit us soon for your future travels in Khaolak. Best regards,

8/10 – Goed

Bitte

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Helt underbar personal. Återvänder gärna dit. Stora poolen var dock under renovering och därför stängd, lite synd. Men annars toppen.
12 nachten verbleven in augustus 2018
Reactie van Management - team Khaolak Emerald op 14 sep 2018
Dear Bitte Warmly greeting form Khaolak Emerald Beach Resort and Spa, Thank you for posting a pleasant feedback. It is heartening when guests compliment our service and staffs, and the most delighted is to hear that you would be happy to return here. It is always our pleasure to welcome you here. As the remodeling of our beach pool during your stay, we apology for such inconvenience, yet more thank you for your kind understanding to stay with us during that time. Now, it may be interested for you to know that we have already opened our beach pool for everyone as your information when you are coming back soon. On behalf of Khaolak Emerald Beach Resort and Spa team, we once again thank you for you stay and kind understanding. We are looking forward to having another opportunity to welcome you in the near future. Warm Regards, The management team

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good and getting better
4 nachten verbleven in augustus 2018
Reactie van Management - team Khaolak Emerald op 14 sep 2018
Dear Chris Thank you for your rating scores for us. We are grateful that you considered us as 5 out of 5. Your kind consideration will be one of the most important supports for us to keep moving forward for even better in service and hospitality. Thank you so much for letting us know how you appreciate with your last holiday, and we look forward to another opportunities to welcome you for another memorable holiday. Best Regards, The management team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2018

8/10 – Goed

maarten

Positief: Netheid, personeel en service en comfort kamer
Nice hotel, good location
The hotel as such is nice, but under serious renovation. Temporary reception area was not clearly indicated and the pool at beach-side was under construction. The hotel was nice, large room and nicely renovatedGood
1 nacht verbleven in juli 2018
Reactie van The Management Team op 2 aug 2018
Dear Maarten Thank you so much for spending time sharing us about your last holiday with Khaolak Emerald Beach Resort and Spa. We are appreciated that you chose us as your holiday destination although we have announced on website if we would close some area for remodeling. We are glad to learn that you like the room we have prepared for you and your family. Please kindly accept our sincerely apology in case of any inconvenience occurred while you were staying with us. After we finished all remodeling area, we hope you would provide us opportunity to welcome you as our guests again. The management Team - Khaolak Emerald Beach Resort and Spa