From first looks this hotel seems lovely and 5 star, and whilst it looked good and rooms were comfortable (especially loved the diptyque products), service wasn't warm - they were stand-offish and things like breakfast were below average - no buffet and very limited a la carte. For a 5 star hotel, also in a rough part of town (within 100 metres locals having verbal fights on the street - which, granted is not really the fault of the hotel), but service could be way better and also dining
options could be improved - in need of buffet breakfast and more casual dining (aside from the their michelin restaurant which was fully booked). We went to Domaine les Crayères for breakfast and dinner - food and service was superb. Better to stay there.