Exterieur

Beoordelingen van APA Hotel & Resort Nishishinjuku Gochome Eki Tower

3 out of 5
APA Hotel & Resort Nishishinjuku Gochome Eki Tower
3-14-1 Honmachi, Shibuya-ku, Tokyo, Tokyo

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 549 van 1008 beoordelingen" "
Gastenscore: 8 - Goed. 298 van 1008 beoordelingen" "
Gastenscore: 6 - Redelijk. 109 van 1008 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 1008 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 1008 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Selvin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I Coming Soon back to This location
3 nachten verbleven in september 2023
Reactie van Front Desk Makino op 11 sep 2023
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. We hope you had a pleasant stay with us. We look forward to serving you again.

10/10 – Uitstekend

Alfons Frans Henry

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is schoon, op loop afstand van de metro station. Vriendelijke hotel personeels, goede hotel accomodaties. In deze hotel wil ik graag terug komen
6 nachten verbleven in juni 2023
Reactie van フロント 中田 op 17 jun 2023
この度はアパホテル&リゾート〈西新宿五丁目駅タワー〉にご宿泊頂きまして誠にありがとうございます。お褒めの御言葉を頂き大変光栄でございます。今後とも快適にお過ごしいただけますよう精一杯努めて参ります。また機会がございましたら何卒よろしくお願いいたします。またのご来館をスタッフ一同お待ちしております。

10/10 – Uitstekend

Geverifieerde reiziger

18 nachten verbleven in augustus 2019
Reactie van フロント 田中 op 27 jul 2020
この度はアパホテル&リゾート<西新宿五丁目駅タワー>をご利用いただき誠にありがとうございます。また機会がございましたら当館のご利用をご検討いただければ幸いでございます。お忙しい中ご投稿ありがとうございました。

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2020
Reactie van Clerk Shintake op 12 feb 2020
Thank you for staying at our hotel. Thanks for rating. looking forward to seeing you coming again.

10/10 – Uitstekend

Parker

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Small but very well-equipped rooms. Great Onsen and amenities.
4 nachten verbleven in mei 2024
Reactie van フロント 小尾 op 12 mei 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed here for 1 month became i love the onsen inside the hotel. The staff are always amazing! The cleaning staff are nice too! I just love this place!! Its not so crouded i feel.
20 nachten verbleven in april 2024
Reactie van Reception Saito op 11 mei 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are honored to receive your high evaluation and words of praise.We are glad to hear that you were very satisfied with our large public bath.We will take your feedback into consideration to improve our hotel management.We look forward to welcoming you again.

10/10 – Uitstekend

Mary Ann

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel have all the amenities you need. Close to the train station.
2 nachten verbleven in mei 2024
Reactie van Reception Makino op 11 mei 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. We hope you had a pleasant stay with us. Thank you very much for taking the time to write us. We look forward to welcoming you again.

8/10 – Goed

Nathan

Positief: Netheid, personeel en service
Bathroom was always damp smelling, but aside from that great.
3 nachten verbleven in mei 2024
Reactie van Reception Makino op 9 mei 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. We apologize for the inconvenience caused during your stay with us. We will do our best to prevent it from happening again. We look forward to seeing you again.

6/10 – Redelijk

Sonja

Reisde met partner
Negatief: Personeel en service
Cheap hotel at this town. Room was very very small, but clean. No space at all for your stuff. Breakfast was ok, but nothing special. Staff speaks very poor english. Next time would not choose this hotel only because of the room size. Location was very good, metro was almost next to the hotel.
12 nachten verbleven in april 2024
Reactie van Reception Kondo op 9 mei 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We will continue to make efforts to manage our facilities and improve our services to ensure your satisfaction in the future. We hope you will visit our hotel again when you come back to the neighborhood. We look forward to welcoming you again.

8/10 – Goed

Danh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and friendly staff
4 nachten verbleven in april 2024
Reactie van Receptionist Takada op 4 mei 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.Thank you again for taking the time to write a review of our hotel.We are very honored to receive your compliments about your stay at our hotel.We hope that you will visit our hotel again when you come back to the area.We look forward to welcoming you back to our hotel.

6/10 – Redelijk

Diem

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Good buffet breakfast!
2 nachten verbleven in april 2024
Reactie van Receptionist Takada op 4 mei 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. Thank you again for taking the time to write a review of our hotel.We are very honored to receive your compliments about our breakfast.We hope that you will visit our hotel again when you come back to the area.We look forward to welcoming you back to our hotel.

8/10 – Goed

Rieko

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
とても良いホテルでした。
2 nachten verbleven in mei 2024
Reactie van フロント 高田 op 4 mei 2024
この度はアパホテル&リゾート〈西新宿五丁目駅タワー〉にご宿泊頂き、誠にありがとうございます。またお時間を割いての口コミのご投稿、重ねて御礼申し上げます。当館でのご宿泊につきまして、お褒めのお言葉をいただき大変光栄でございます。またお近くにお越しの際は是非当館をご利用いただけますと幸いです。お客様のまたのご来館心よりお待ちしております。

8/10 – Goed

CHING FUNG

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Reception Kondo op 6 mei 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. Thank you very much for your kind words.We are very happy to hear that you were satisfied with your stay with us. We hope you will use this hotel again when you come back to the neighborhood. We look forward to welcoming you again.

10/10 – Uitstekend

ヨウヘイ

素晴らしい品質でした
1 nacht verbleven in mei 2024
Reactie van フロント 赤星 op 3 mei 2024
このたびは、ご宿泊いただきまして誠にありがとうございます。このたびのご滞在にご満足いただいたようでたいへん嬉しく存じます。またお近くにお越しの際はぜひ当館をご利用くださいませ。お客様のまたのご来館を心よりお待ちしております。

8/10 – Goed

Daisuke

便利だった
1 nacht verbleven in april 2024
Reactie van フロント 赤星 op 3 mei 2024
このたびは、ご宿泊いただきまして誠にありがとうございます。このたびのご滞在にご満足いただいたようでたいへん嬉しく存じます。またお近くにお越しの際はぜひ当館をご利用くださいませ。お客様のまたのご来館を心よりお待ちしております。

8/10 – Goed

Deep

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, has all amenities, yes room is small but they already mention this is a business hotel so it’s meant for solo or couple travellers who are ok with small room. We don’t care as we just go there to sleep but if you have kids then don’t choose this place due to room size. Everything else was perfect. Train station is across so super convenient.
4 nachten verbleven in april 2024
Reactie van Reception Maekawa op 29 apr 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel room is business style, so the room is not too big but the room has excellent convenience.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.And we have a SPA, and it is you can use free. In addition, about 200 movie and drama titles are available for free.We look forward to welcoming you back soon.

10/10 – Uitstekend

Natalie

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Clerk Akahoshi op 30 apr 2024
Thank you very much for staying with us. We are very pleased to hear that you were satisfied with your stay.We hope you will visit us again when you come back to the area. We look forward to welcoming you back to our hotel.

6/10 – Redelijk

Alan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice area and transportation
1 nacht verbleven in april 2024
Reactie van Front OBI op 28 apr 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. Thank you very much for taking the time to write us.We are very happy to hear that you were satisfied with your stay at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We will continue to make efforts to manage our facilities and improve our services to ensure your satisfaction in the future.We hope you will visit our hotel again when you are in the neighborhood.We look forward to welcoming you again.

10/10 – Uitstekend

Szu Ling

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was small, but given that it’s Tokyo, we had already expected that. The housekeepers were friendly, but the front-desk officers could’ve been more helpful. When we arrived on the first day unsure of what the luggage drop-off procedure was, nobody came to help, and when we eventually approached someone for help, the interaction was a rather unfriendly one. That’s a small issue, however. The hotel is located in a very convenient area which made it very easy for us to get from place to place. It was also clean and comfortable, and value-for-money.
7 nachten verbleven in april 2024
Reactie van Receptionist Amano op 27 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower.However, we apologize for the inconvenience caused by the reception staff's response. We will share this information with our staff and work to prevent it from happening again.looking forward to seeing you coming again.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
👍
2 nachten verbleven in april 2024
Reactie van Front OBI op 26 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

10/10 – Uitstekend

Mark, Monroe Twp

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great. Location was very convenient to shopping and public transportation
8 nachten verbleven in april 2024
Reactie van Reception Maekawa op 25 apr 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.And we have a SPA, and it is you can use free. In addition, about 200 movie and drama titles are available for free.We look forward to welcoming you back soon.

10/10 – Uitstekend

Nakarin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is near with subway line, unable to use jr pass. Room is quite compact as concept of APA hotel group. There is onsen in 2flr which is pretty nice after shopping. There is laundromat which is required 500 yen per time.
2 nachten verbleven in april 2024
Reactie van Reception Maekawa op 25 apr 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel room is business style, so the room is not too big but the room has excellent convenience.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.And we have a SPA, and it is you can use free. In addition, about 200 movie and drama titles are available for free.We look forward to welcoming you back soon.

10/10 – Uitstekend

Ranjeshni, Sydney

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for 11 days. Room was good size for me. Iam a solo traveller. Very convenient, clean, tidy. Very safe and very close to the train station.
10 nachten verbleven in april 2024
Reactie van Reception Amano op 24 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. If you are in the area again, please use our hotel. We look forward to seeing you again.

6/10 – Redelijk

YU-TING

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Reception Amano op 24 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. If you are in the area again, please use our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Edwin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing bad that I could say about this hotel. Perfect for all leisure and business travellers. Will recommend this location.
3 nachten verbleven in april 2024
Reactie van Reception Maekawa op 23 apr 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your kind review.This hotel is very close to station, and you can go to downtown easy like Shinjuku, Shibuya, Roppongi, Ueno.And we have a SPA, and it is you can use free. In addition, about 200 movie and drama titles are available for free.We look forward to welcoming you back soon.

6/10 – Redelijk

Clyte

Negatief: Netheid
4 nachten verbleven in april 2024
Reactie van Reception Amano op 24 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. If you are in the area again, please use our hotel. We look forward to seeing you again.

10/10 – Uitstekend

Lierh

Reisde met familie
Positief: Voorzieningen
1. Location: Very easy to commute to HND airport. If you want to buy some snack in 24 hours convenience store, there are two right cross street. If you are visiting Ginza, shinjuku, roppongi or azabudai. You can use toei one day pass to travel, it saves you money. If you like dinning place, only suki ya or matsuya available. Better get some food in shinjuku if you like dinning in the restaurant. 2. Facility: I love the public bath at 2nd floor. And the water pressure is very good. (There is a swimming pool, we didn’t have chance to use it) 3. Service : The staffs are very helpful and friendly. It was raining one day in this trip. They offer me an umbrella to use when I travel in the city.
8 nachten verbleven in april 2024
Reactie van Reception Kondo op 23 apr 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. Thank you very much for taking the time to write us. We are very happy to hear that you were satisfied with your stay with us.We will continue to make efforts to improve our service and management of facilities and equipment to ensure your satisfaction in the future.We look forward to welcoming you again.

8/10 – Goed

Halim

Reisde met partner
Positief: Voorzieningen
Negatief: Personeel en service
Gut
5 nachten verbleven in maart 2024
Reactie van Kujira op 22 apr 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.Thank you for taking the time to write a word-of-mouth review of our hotel.We sincerely look forward to serving you again.

6/10 – Redelijk

Jiguang

Positief: Netheid
7 nachten verbleven in april 2024
Reactie van Reception Makino op 22 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. Please feel free to contact us if you have any questions. Thank you for taking the time to write us. We look forward to serving you again.

10/10 – Uitstekend

Katy Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great views from our room. Hotel easy to find and near to subway station. Great!
Reactie van Front OBI op 21 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to make every effort to ensure your satisfaction in the future.We look forward to welcoming you again.

4/10 – Matig

Rodolfo

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel resembled a subpar Vegas establishment but with uncomfortably small rooms that lacked ventilation. Unlike many other hotels, there was no flexibility in check-in or check-out times. We did not receive any housekeeping services during our stay. Additionally, the staff seemed unprepared to assist foreign guests, struggling to understand and meet basic requests. The check-in process felt impersonal, relying on a confusing automated system for assistance.
3 nachten verbleven in april 2024
Reactie van Yokomichi op 20 apr 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. We look forward to welcoming you again.

6/10 – Redelijk

Pauline

Positief: Netheid
Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Reception Maekawa op 20 apr 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉We look forward to welcoming you back soon.

10/10 – Uitstekend

GWANG MIN

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
상당히 고급스러운 분위기의 숙소. 근처에 지하철 역이 있어 이동하기도 편합니다. 직원들이 매우 친절하고 숙소가 서비스도 좋습니다. 조식은 뷔페식 이지만 종류가 많은 편은 아니었습니다. 하지만 장기간 숙박해도 좋은 곳입니다.
1 nacht verbleven in april 2024
Reactie van Yokomichi op 19 apr 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower. We look forward to welcoming you again.

10/10 – Uitstekend

HIROKO

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
アクセス抜群。 温泉施設があってビジネスホテル以上のものを満喫出来ました。 朝食もクオリティ高かったです。
3 nachten verbleven in maart 2024
Reactie van フロント 赤星 op 18 apr 2024
このたびは、ご宿泊いただきまして誠にありがとうございます。このたびのご滞在にご満足いただけたようでたいへん嬉しく存じます。また、当館の朝食につきましてもお褒めのお言葉を賜り、たいへん光栄に存じます。またお近くにお越しの際はぜひ当館をご利用くださいませ。お客様のまたのご来館を心よりお待ちしております。

8/10 – Goed

Kanchana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
โรงแรมสวย อยู่ใกล้สถานีรถไฟ มีลิฟท์ให้ขนกระเป๋าเดินทางขึ้นรถไฟได้ ห้องพักค่อนข้างแคบ แต่สามารถเก็บกระเป๋าเดินทางใต้เตียงได้ มีอุปกรณ์ของใช้จำเป็นให้ครบถ้วน ห้องพักสะอาด เตียงนุ่มมาก พนักงานบริการดีมาก
3 nachten verbleven in april 2024
Reactie van Reception Amano op 17 apr 2024
ขอบคณมากสำหรบการเขาพกท APA Hotel & Resort Nishishinjuku Gochome Station Tower ขอขอบคณอกครงทสละเวลาโพสตรววของคณ พนกงานทงหมดของเรามความยนดเปนอยางยงททราบวาคณพอใจกบการเขาพกทโรงแรมของเรา หากคณอยในพนทนอกครง โปรดใชโรงแรมของเรา เราหวงวาจะไดพบคณอกครง

10/10 – Uitstekend

Myrna, west covina

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was a bit small but did its job. Water pressure was great. 5 for cleanliness. The bar downstairs was very convenient as well. Breakfast buffet was good.
3 nachten verbleven in maart 2024
Reactie van Receptionist Takada op 15 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.Thank you again for taking the time to write us.We are very pleased to receive your high evaluation of your stay at our hotel.We will continue to make every effort to be the hotel of choice for our guests.We hope that you will have another opportunity to stay with us.We look forward to welcoming you again.

10/10 – Uitstekend

Arturo

Muy centrica
4 nachten verbleven in april 2024
Reactie van Front Desk Makino op 14 apr 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.Thank you for taking the time to write us.We will work to improve the situation.We look forward to welcoming you again.

8/10 – Goed

Hitoshi

Positief: Netheid, staat van de accommodatie en faciliteiten
Clean and convinient. A bit small.
6 nachten verbleven in april 2024
Reactie van Front Desk Makino op 14 apr 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.Thank you for taking the time to write us.We will work to improve the situation.We look forward to welcoming you again.

4/10 – Matig

muna

Negatief: Netheid, staat van de accommodatie en faciliteiten
Room very small, bathroom like airplane bath, very tiny, breakfast food not that good
4 nachten verbleven in april 2024
Reactie van Front Desk Makino op 14 apr 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.Thank you for taking the time to write us.We will work to improve the situation.We look forward to welcoming you again.

6/10 – Redelijk

Oanh Hoang

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
pro: good and convenient location con: the room is super small
4 nachten verbleven in maart 2024
Reactie van フロント 牧野 op 14 apr 2024
Thank you for staying at APA Hotel & Resort Nishi Shinjuku 5-chome Station Tower.Thank you for taking the time to write us.We look forward to welcoming you again.

10/10 – Uitstekend

Kota

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
外国人の人が多いです。温泉が遅くまでやっていて、たっぷり東京観光した後の疲れが取れました。
2 nachten verbleven in april 2024
Reactie van フロント 片野坂 op 14 apr 2024
この度はアパホテル&リゾート〈西新宿五丁目駅タワー〉にご宿泊いただきまして誠にありがとうございます。お忙しい中口コミをご投稿いただきました事も重ねてお礼申し上げます。当館の大浴場は深夜2時まで営業しておりますので、観光やお仕事で夜遅くにホテルに戻られたお客様にもお寛ぎいただいております。お近くにお越しの際は当館のまたのご利用をスタッフ一同心よりお待ちしております。

10/10 – Uitstekend

Nephi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it
1 nacht verbleven in maart 2024
Reactie van Reception Amano op 13 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishishinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. If you are in the area again, please use our hotel. We look forward to your visit.

10/10 – Uitstekend

Larsyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Front OBI op 28 apr 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower. Thank you very much for taking the time to write us.We are very happy to hear that you were satisfied with your stay at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We will continue to make efforts to manage our facilities and improve our services to ensure your satisfaction in the future.We hope you will visit our hotel again when you are in the neighborhood.We look forward to welcoming you again.

4/10 – Matig

Soudeh

Reisde met familie, Reisde met familie en kleine kinderen
Housekeeper doesn’t clean the room everyday reception told me breakfast is until 10 but they closed 9:30
5 nachten verbleven in april 2024
Reactie van Reception Amano op 13 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishishinjuku Gochome Station Tower. Thank you again for taking the time to post your review.Regarding the cleaning of your room, we are forced to clean your room once every 3 days, but on other days we will only clean your room if you wish. If you wish to have your room cleaned, please attach the cleaning request tag attached to the inside of the door to the outside of the door.Regarding breakfast, we are open until 10am, but last order is 9:30am. I hope you understand.We look forward to seeing you again.

10/10 – Uitstekend

Mark, Monroe Twp

Positief: Netheid, personeel en service en voorzieningen
Spa
5 nachten verbleven in april 2024
Reactie van Reception Takada op 12 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.Thank you again for taking the time to write us.We are very happy to hear that you were satisfied with your stay at our hotel.We will continue to make every effort to be the hotel of choice for our guests.We look forward to welcoming you again.

8/10 – Goed

Kavazuro

Positief: Personeel en service, staat van de accommodatie en faciliteiten
it was a good exper overall! the staff were very kind, the room was kinda small but it was ok, plus the view was amazing!! cheap for the quality.
1 nacht verbleven in maart 2024
Reactie van Reception Takada op 12 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.Thank you again for taking the time to write us.We are very happy to hear that you were satisfied with your stay at our hotel.We will continue to make every effort to be the hotel of choice for our guests.We look forward to welcoming you again.

8/10 – Goed

Carlo

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Needs mirroring of devices in television.
4 nachten verbleven in april 2024
Reactie van Reception Amano op 11 apr 2024
Thank you very much for staying at APA Hotel & Resort Nishi-Shinjuku Gochome Station Tower. Our entire staff is very happy to hear that you were satisfied with your stay at our hotel. Some smartphones are not compatible with our TVs, but they do have a mirroring function. Please use them as well. looking forward to seeing you coming again.

10/10 – Uitstekend

Iman

Reisde met familie
Room was too tiny
2 nachten verbleven in april 2024
Reactie van Front OBI op 11 apr 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.

4/10 – Matig

Joey

Reisde met partner, Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
When we got into our room we were shocked at how small it was, which wasn’t a problem. We found hair on our bed sheets and in the bathroom, from a previous guest or cleaner not sure. What was super frustrating was having one person at the front desk tell us we could ship our luggage to our next hotel the same day as long as we dropped it off before 9am, unfortunately the next day when we checked out at 7:45am we went to drop our luggage off, a different worker refused to help us and told us there was nothing he could do and told us it was our problem. It was frustrating because we knew it could be shipped as the person who we asked the day before pulled out a whole binder with information and times that it would get to our next destination. It almost seemed like he didn’t wanna help us because the lobby was getting busy.
2 nachten verbleven in april 2024
Reactie van Receptionist Takada op 10 apr 2024
Thank you for staying with us here APA HOTEL〈Nishisinjuku-Gochoume eki Tower〉and your review.We are sorry that we let you down and did not meet your expectations.When packages are sent out in the morning, the earliest they can arrive is the following day.Basically, parcels cannot be delivered on the same day.We will try to improve the level of service to satisfy our customers.We certainly hope we will have the opportunity to serve you again.

6/10 – Redelijk

ikumi, mequon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front OBI op 11 apr 2024
Thank you for staying at APA Hotel & Resort Nishi-Shinjuku 5-chome Station Tower.We are very happy to hear that you were satisfied with your stay.All of us at APA Hotel & Resort will continue to strive for your satisfaction in the future.We look forward to welcoming you again.