Bar (ter plaatse)

Beoordelingen van Cerulean Tower Tokyu Hotel

5 out of 5
Cerulean Tower Tokyu Hotel
26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo, Tokyo-to

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 876 van 1127 beoordelingen" "
Gastenscore: 8 - Goed. 164 van 1127 beoordelingen" "
Gastenscore: 6 - Redelijk. 46 van 1127 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 1127 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 1127 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,4/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

JEREMY

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very welcoming upon arrival. They even offered a complimentary room upgrade. It is conveniently located next to Shibuya station. There are plenty of things to do and eat in the area. I took off one staff for service /staff as during check out it would have been nice if they offered to assist with luggage. I would not hesitate to recommend this hotel to anyone visiting Tokyo!
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Rahul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel in a good location
8 nachten verbleven in mei 2024

10/10 – Uitstekend

Simone

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent all around - wonderful staff
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Adriane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved this hotel. The breakfast was excellent and we took advantage of the lovely gym and pool everyday. The staff was so helpful and took away so much stress when we were trying to figure out the train to our next destination. Will recommend this to everyone
6 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 28 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us. Thank you for complementing on breakfast, fitness club and staff. This would give us great motivation! We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.

10/10 – Uitstekend

Aaron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best
4 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 27 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. First we would like to thank you for evaluating our hotel as “The best.” How much can we thank you for such an evaluation!! We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.

10/10 – Uitstekend

Mathias

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Relation Manager op 27 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.

10/10 – Uitstekend

Avi

Positief: Netheid
3 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 27 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.

10/10 – Uitstekend

Laurinda, Sammamish

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location and helpful staff. Quite pricey but we're talking Tokyo Shibuya... Still worth the experience to stay there.
6 nachten verbleven in maart 2024
Reactie van Customer Relation Manager op 27 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. First we would like to thank you for evaluating our hotel as “Still worth the experience to stay there”! How much can we thank you for such an evaluation!! Also thank you for complementing on location and our staff. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.

10/10 – Uitstekend

Flor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El hotel es grandisimo, la atención muy buena y lo mejor fue la vista a la ciudad y la accesibilidad, todo cerca a pie.
5 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 27 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very happy to hear your compliment about our services. This comment you shared with us will help us improve our service. Thank you so much. We would like to continue to do our best for better customer satisfaction. We look forward to welcoming you again.

8/10 – Goed

Ruben, Miami

Reisde met een groep, Zakenreiziger, Reisde met huisdieren, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Is the best of the best and customer service❤️❤️❤️❤️❤️❤️
7 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 23 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very happy to hear your compliment about our services. This comment you shared with us will help us improve our service. Thank you so much. We would like to continue to do our best for better customer satisfaction. We look forward to welcoming you again.

10/10 – Uitstekend

Kamila Eva, Gilching

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful Hotel with an amazing view
10 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 21 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very happy to hear your compliment about the hotel. This comment you shared with us will help us improve our service. Thank you so much. We would like to continue to do our best for better customer satisfaction. We look forward to welcoming you again.

10/10 – Uitstekend

Keizo, Sudbury

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cerulean Tower is conveniently located just a few minutes’ walk from Shibuya Station, making it easy to access all areas of Shibuya on foot. The hotel is surrounded by numerous shops and restaurants, providing plenty of options for dining and entertainment. A Seven-Eleven convenience store, quite different from its U.S. counterpart, is located inside the building, along with various other restaurants and bars. The hotel services exemplify traditional Japanese hospitality—kind, careful, and thoughtful—truly embodying the spirit of “Omotenashi.”
9 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 20 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. First thank you for expressing our hotel as “truly embodying the spirit of Omotenashi”. Yes, this is our motto and we are very grateful that this has been reflected to our customers. We are pleased to hear that you were satisfied with the location and facilities, too. Thank you very much for staying with us. We would be keeping up our service and we hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Katherine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Phenomenal - the perfect place to stay for a few nights in Tokyo. The room was beautiful, staff were amazing and the pool and fitness area was fantastic. We will return!
2 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 20 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. First we would like to thank you for evaluating our hotel as “phenomenal”! How much can we thank you for such an evaluation!! This would give us great motivation! Also thank you for complementing on our pool and fitness area. We would like to keep our service up and would be waiting for your next stay with us. Thank you very much for staying with us.

10/10 – Uitstekend

Kirk

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 20 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 17 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

8/10 – Goed

Daisuke

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
サウナに風呂と水風呂が欲しい。
1 nacht verbleven in mei 2024
Reactie van Customer Relation Manager op 16 mei 2024
日頃よりセルリアンタワー東急ホテルに格別のご高配を賜り、また、貴重なお時間にご感想をご投稿くださり重ねて感謝申し上げます。いただきましたお声は、設備担当責任者にも共有させていただきました。これからもお客さまにお喜びいただける贅沢で優雅なお時間をご提供できるよう、一層精進を重ねて参ります。今後も変わらぬご愛顧賜りますようお願い申し上げます。Daisukeさまのまたのご来館を、スタッフ一同心より楽しみにお待ち申し上げております。

10/10 – Uitstekend

AKEMI

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
スタッフの教育が素晴らしい! 昔のホテルマンを思い出します。 部屋も綺麗、景色も綺麗で大好きです!!
1 nacht verbleven in mei 2024
Reactie van Customer Relation Manager op 15 mei 2024
この度はセルリアンタワー東急ホテルにご宿泊賜り、誠にありがとうございました。貴重なお時間に、心温まるお言葉をご投稿いただきましたこと厚く御礼申し上げます。当日はごゆっくりとお過ごしいただけましたしょうか。これからもお客さまにお寛ぎいただける贅沢で優雅なお時間をご提供できるよう、いただきましたお言葉を励みに一層精進を重ねて参ります。今後も変わらぬご愛顧賜りますようお願い申し上げます。AKEMIさまのまたのご来館を、スタッフ一同心よりお待ち申し上げております。

10/10 – Uitstekend

Tak Pui

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are very polite and smile a lot. It makes me feel like home! And the room is very clean. Also, the view is extremely wonderful! If I visit Tokyo again, I will definitely choose it again!
2 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 14 mei 2024
We would like to thank you for choosing the Cerulean Tower and for taking time out of your precious time to share your impressions with us. We are very pleased to hear that you enjoyed your stay, and we are very glad that we were able to provide the service to you well. Also thank you very much for praising our rooms and views! We are very looking forward to welcoming you at Cerulean Tower Hotel again on your next visiting to Tokyo. Once again, thank you so much for staying with us.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have been staying at the Cerulean on my trips to Tokyo since 2006. I have never had a bad experience in all of that time. The facility and staff are top notch. I especially enjoy the fitness center and exceptional swimming pool which also included dressing rooms and sauna. The hotel is also a short walk to all that Shibuya has to offer iin the way of shopping and end endless assortment of great food.
1 nacht verbleven in mei 2024
Reactie van Customer Relation Manager op 14 mei 2024
We would like to thank you for choosing the Cerulean Tower again and for taking time out of your precious time to share your impressions with us. We are very pleased to hear that you enjoyed our facilities very much and we are incredibly grateful that you have highly evaluated us. We are very looking forward to welcoming you at Cerulean Tower Tokyu Hotel again on your next visiting to Tokyo. Once again, thank you so much for staying with us since 2006.

10/10 – Uitstekend

MARLON

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An amazing hotel. Staff always go above and beyond. This is the second time we stayed here and somehow the hotel is still in pristine condition. Highly recommend
6 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 14 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very happy to hear your compliments about the hotel and our staff. The many nice comments you shared with us will help us improve our service. Thank you so much. We would like to continue to do our best for better customer satisfaction. We look forward to welcoming you again.

10/10 – Uitstekend

Sepehr

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel, thank you!
7 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 15 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very happy to hear your compliment about the hotel. This comment you shared with us will help us improve our service. Thank you so much. We would like to continue to do our best for better customer satisfaction. We look forward to welcoming you again.

10/10 – Uitstekend

Karishma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel. Shibuya was very crowded though as visited over golden week
4 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 10 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel as “Excellent hotel”. This is a very rewarding complement and we would like to relay this to our staff. We are very looking forward to welcoming you again on your next visiting to Tokyo.

10/10 – Uitstekend

Perry

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
We thoroughly enjoyed staying here for 6 nights. The facilities are quite dated, but the room was clean and service was excellent. The staff went above and beyond at every request. They were so kind so as to find me a doctor so I could get medicine that I couldn't bring into japan. I so appreciate their kindness and attentiveness!
6 nachten verbleven in mei 2024
Reactie van Customer Relation Manager op 10 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are more that grateful that you did enjoy your 6 nights with us!! From the middle of this month, we will be slowly but surely renovating some rooms one by one. Also we are glad that it seems you have recovered from your illness. You must have felt a little anxious in a foreign country. This comment would be great motivation for us so we would definitely like to relay this to our staff. Thank you very much for staying with us. We look forward to welcoming you back to our hotel again.

10/10 – Uitstekend

Sau Ling

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location Good Service
3 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 7 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us. We will share your compliments with our service and would like to keep up our service. Thank you very much for staying with us. We hope you will have another opportunity to visit us at the Cerulean Tower Tokyu Hotel.

8/10 – Goed

Helen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent experience. No better location. The staff was exceptional. This mother and daughter from California could not have asked for anything better. Five stars!
6 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 1 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are very delighted to hear that you had an excellent experience with your daughter and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
5 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 1 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us based on our hotel. Thank you for complementing on our location. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

FRANCOIS

3 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 20 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.

10/10 – Uitstekend

Kerry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Customer Relation Manager op 1 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Marijus

5 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 1 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Jason, Los Gatos

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s the place to stay in Shibuya. Just all around great.
3 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 1 mei 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our hotel as “it is the place to stay in Shibuya”. This is a very rewarding complement and we would like to relay this to our staff.We are very looking forward to welcoming you again on your next visiting to Tokyo.

6/10 – Redelijk

Kristin

Reisde met partner, Reisde met familie
Negatief: Netheid
The location of this property was great, train stations, restaurants and bars. The room itself was quite dated and the cleanliness of the bathroom was not great. We found items left behind likely from previous guests. Great hotel, if you can book with a good deal.
2 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 26 apr 2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. However, we sincerely apologize for any discomfort you may have experienced regarding the standard room. We would like to take these comments seriously and make an effort to conduct regular maintenance and to improve our service. For your information, we are planning on renovating the rooms over a period of time from next month. Again, thank you so much for your valuable feedback. We hope to welcome you back for another enjoyable stay.

10/10 – Uitstekend

Lauren

1 nacht verbleven in april 2024
Reactie van Customer Relation Manager op 16 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we look forward to welcoming you back to our hotel again.

4/10 – Matig

Irwin

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a very old hotel that needs to be updated badly. The lobby in the rooms are pretty terrible. It’s a very very western style hotel that has not been upgraded to Japanese standards. There are definitely the worst hotel of our trip.
1 nacht verbleven in maart 2024
Reactie van Customer Relation Manager op 26 apr 2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. However, we sincerely apologize for any discomfort you may have experienced regarding the standard room. We would like to take these comments seriously and make an effort to conduct regular maintenance and to improve our service. For your information, we are planning on renovating the rooms over a period of time from next month. Again, thank you so much for your valuable feedback. We hope to welcome you back for another enjoyable stay.

10/10 – Uitstekend

Jiang

4 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 1 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

lluis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 26 apr 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We would be keeping up our service and we hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Lynette

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Amazing service with dedicated staff
5 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 26 apr 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are just too grateful to hear that our service is “Amazing service with dedicated staff.” We would definitely like to share this with our staff, and would like to keep our reputation of being your “favorite hotel” for the coming years. Thank you very much for staying with us.

10/10 – Uitstekend

Cyndi, Carlbad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved or stay. We stayed 15 days.
15 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 25 apr 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel for such a long stay and also for taking time out of your precious time to share your impressions with us. We are delighted to hear that you had a pleasant stay with us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Henrietta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was big enough for I and my 2 sisters. Love all the extra amenities that the room had to offer. Love the executive lounge, tea ceremonies and happy hour. The gym, pool and sauna was great. The restaurants were good and loved the Japanese breakfast. The staff were courteous, helpful, friendly, and available if you needed anything. By far, the best hotel I've ever stayed in. The location was perfect. I will definitely stay again and recommend it to everyone.
5 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 25 apr 2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. We are delighted that you were impressed with our service, and left with that impression. It is our pleasure to realize that you were satisfied with our staff services, executive lounge, fitness club and the restaurants. It is always encouraging whenever we receive positive feedback like yours. Again, thank you very much for your valuable feedback. We sincerely hope to welcome your family back on your next visit to Tokyo.

6/10 – Redelijk

William

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Carmelo used to be excellent for breakfast but the quality of service has declined.
3 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 24 apr 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are delighted that you enjoyed our breakfast service. However, we sincerely apologize that you felt that the quality of our service was low. Based on your opinion, we will try our best to improve the best service for our guests. Again, thank you very much for your valuable feedback. We are looking forward to your next visit.

10/10 – Uitstekend

Tyler

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a great stay. The hotel is extremely well located to Shibuya Crossing and all transportation. It's also quite. The staff we excellent there and very helpful. The hotel is very nice and all the amenities were very good. The hotel bar at the top was so nice. Very vibes to the Park Hyatt without the price. I would definitely stay there again returning to Tokyo.
4 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 24 apr 2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. We are delighted that you were impressed with our service, and left with that impression. It is our pleasure to realize that you were satisfied with our location, staff, amenities and the hotel bar at the top. It is always encouraging whenever we receive positive feedback like yours. Again, thank you very much for your valuable feedback. We sincerely hope to welcome you back on your next visit to Tokyo.

10/10 – Uitstekend

Nicholas, Vancouver

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly recommend the Club Lounge access rooms! For not much more money, you get food and beverage covered all day and the quality of both is excellent.
1 nacht verbleven in april 2024
Reactie van Customer Relation Manager op 24 apr 2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel and taking the time to write a review about your stay. We are incredibly grateful that you have highly evaluated us. Also, we are very happy to hear your compliments about the Executive Lounge access rooms. We will continue to make an effort to improve the quality. Again, thank you very much for your valuable feedback. We are looking forward to welcoming you again.

6/10 – Redelijk

NOBUO

Negatief: Staat van de accommodatie en faciliteiten
何もないです
1 nacht verbleven in februari 2024
Reactie van Customer Relation Manager op 25 apr 2024
この度はセルリアンタワー東急ホテルにご宿泊賜り、誠にありがとうございました。貴重なお時間に、評価をご投稿いただきましたこと厚く御礼申し上げます。ごゆっくりとお過ごしいただけましたしょうか。これからもお客さまにお寛ぎいただける贅沢で優雅なお時間をご提供できるよう、一層精進を重ねて参ります。今後も変わらぬご愛顧賜りますようお願い申し上げます。NOBUOさまのまたのご来館を、スタッフ一同心よりお待ち申し上げております。

10/10 – Uitstekend

Kristen, San Francisco

5 nachten verbleven in maart 2024
Reactie van Customer Relation Manager op 10 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Kristen, San Francisco

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed in this hotel twice during a recent trip to Japan, at the beginning and end of my trip. I’d originally booked a different hotel for the second stay in Tokyo, and decided to return to Cerulean Tower. It is centrally located, a 5-minute walk from Shibuya Station, which made it very easy to get to around. The hotel itself is beautiful, with a welcoming and helpful staff. The rooms are large, as are the bathrooms, which are well-stocked with amenities. Both of the rooms I stayed in had great city views, one of which included Mt. Fuji, which I was lucky enough to see on a semi-clear day. It is also one of the stops for the limousine bus to both Narita and Haneda, which made airport transportation seamless. I will return to the Cerulean Tower on my next trip to Tokyo.
1 nacht verbleven in april 2024
Reactie van Customer Relation Manager op 23 apr 2024
We would like to thank you for having stayed at the Cerulean Tower Tokyu Hotel twice. May we express our gratitude for writing a review about your stay with us. We are delighted to hear your compliments about the location, rooms, staff and scenery from our rooms. Your feedback would encourage our staff. Also, you are very lucky that you were able to see Mt.Fuji! You can see many famous landmarks from our rooms, so if you are able to stay with us again, please try to find other places. We will continue our effort to provide the best service for our guests. Again, thank you so much for your valuable feedback. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Yip Wing Cheung

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 22 apr 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Lauren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 22 apr 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and also for posting this review in your precious time. We are delighted to hear that you had a pleasant stay with us and we are incredibly grateful that you have highly evaluated us. Thank you very much for staying with us. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

Ronn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always my favorite hotel in Tokyo. Concierge service is excellent too.
2 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 18 apr 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. We are just too grateful to hear that our hotel is “Always my favorite hotel in Tokyo.” We would definitely like to share this with our staff, and would like to keep our reputation of being your “favorite hotel” for the coming years. Thank you very much for staying with us.

10/10 – Uitstekend

Abby

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing
5 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 1 mei 2024
We would like to thank you for staying at the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you so much for “amazingly” praising us! We are very looking forward to welcoming you again on your next visiting to Tokyo. Once again, thank you so much for staying with us.

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
2 nachten verbleven in april 2024
Reactie van Customer Relation Manager op 18 apr 2024
We would like to thank you for choosing the Cerulean Tower Tokyu Hotel and for taking time out of your precious time to share your impressions with us. Thank you for complementing on our location. Yes, we are pretty close from Shibuya station. The station is under construction so it may feel a little longer. We hope to welcome you back soon for another enjoyable stay.