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Beoordelingen van Hotel Gracery Ginza

3.5 out of 5
Hotel Gracery Ginza
7-10-1 Ginza, Chuo-ku, Tokyo, Tokyo-to

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 513 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 383 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 82 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 19 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 1007 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sebastiaan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lekker centraal, metro om de hoek meerdere 24 uurs zaken op loopafstand.
6 nachten verbleven in juni 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Alles was top. Bediening aan balie, ontbijt, kamer, locatie, de bijkomende diensten.
8 nachten verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goede locatie voor paar dagen tokyo
- goede locatie. Alles te bereiken met metro binnen 30 min. - schone kamers

10/10 – Uitstekend

LEE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful place and staff’s service!
3 nachten verbleven in mei 2024

8/10 – Goed

henry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was no room to put your clothes. But other then that it was a good clean room And nice area.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

JUNYA

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
いつも使ってます
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Arlene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vending machines in our floor.
3 nachten verbleven in mei 2024

8/10 – Goed

Judy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the proximity of this location to shopping, malls, restaurants, aquarium, art, studios, and public transportation though the property is a bit old.
5 nachten verbleven in mei 2024
Reactie van Manager op 23 mei 2024
Dear JudyThank you very much for coming to Hotel Gracery Ginza. We would also like to thank you for your feedback.We are very honoured to receive your compliments on our location.All of our staff will continue to strive to provide a more comfortable and relaxing accommodation for all our guests.We look forward to seeing you again.Best regards,Hotel Manager

10/10 – Uitstekend

Hyeyoung

Positief: Netheid
3 nachten verbleven in mei 2024

6/10 – Redelijk

Emma

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Location is very convenient. Not happy with the check in process, no clear instruction indicated where to line up first. Carpet in the room is old and dirty.
2 nachten verbleven in maart 2024
Reactie van Manager op 9 mei 2024
Dear EmmaThank you very much for staying with us at Hotel Gracery Ginza.We are very honoured to receive your compliments on our location.However, we sincerely apologize for the inconvenience caused by the lack of explanation at check-in.Regarding the carpet you mentioned, we will thoroughly clean it and incorporate your feedback into future renovations.We will continue to strive to improve our services so that we can meet the needs of various customers. We hope we have a chance to welcome you back for a stay that meets all expectations.Sincerely yours,Hotel Manager

10/10 – Uitstekend

Lydia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenience, location, wonderful customer service at checking in and checking out. Facility is clean.
1 nacht verbleven in april 2024
Reactie van Manager op 2 mei 2024
Dear LydiaThank you very much for choosing to stay at Hotel Gracery Ginza and for taking the time to leave your feedback.We could not be more grateful for your kind words of praise, and we also relieved to hear that you are satisfied with your stay.With your kind words in mind, our entire staff will continue to work even harder to meet your expectations.We are looking forward to seeing you again soon.Best regards,Hotel Manager

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanliness
4 nachten verbleven in april 2024
Reactie van Manager op 23 apr 2024
Dear SarahThank you very much for coming to Hotel Gracery Ginza. We would also like to thank you for your feedback.We are very honoured to receive your compliments on our cleanness.All of our staff will continue to strive to provide a more comfortable and relaxing accommodation for all our guests.We look forward to seeing you again.Best regards,Hotel Manager

10/10 – Uitstekend

Erica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for one night after visiting Kyoto, and before returning home and we picked this hotel based on it's proximity to Tokyo station, which was where we were arriving and departing. The room itself was just 'ok' (a bit tired and small for 3 people), but the location was perfect for our needs. In addition to being convenient to the train station, it is right next to the high-end shopping district, which blew us away - a bigger concentration of high-end stores than we've seen in London, Paris, or NYC. It was also a convenient location for taking a bus to TeamLabs Planet, which we highly recommend (book in advance). And last, but definitely not least, they have a really good breakfast buffet. Mostly Japanese-style, but some western options as well. You do not need to book it with your room, and I don't think it's actually any more expensive to pay for it when you're there, so that's what I recommend.
1 nacht verbleven in april 2024
Reactie van Manager op 23 apr 2024
Dear EricaThank you very much for choosing to stay at Hotel Gracery Ginza.We are pleased to have your many words of compliment. Your words of praise are an encouragement to us every day.We will continue to devote ourselves to providing you with heartfelt hospitality so that next time you can still spend a wonderful time with us.We hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel Manager

10/10 – Uitstekend

Laurent

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bien hôtel, bien situé, personnel impeccable, efficace et sympathique. J'ai beaucoup apprécié cet endroit.
19 nachten verbleven in maart 2024

10/10 – Uitstekend

Yvonne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

reid, rancho palos verdes

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
was great to stay here, very clean, the food was great and the area was perfect.
2 nachten verbleven in april 2024
Reactie van Manager op 15 apr 2024
Dear reidThank you very much for choosing Hotel Gracery Ginza.We are pleased and encouraged to have your many compliments of praise.It is a great encouragement for us to receive your words: "was great to stay here".We will strive to provide better services, and truly look forward to your next visit!Best regards,Hotel Manager

10/10 – Uitstekend

Yazmin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a great experience during my visit and stay at the hotel.
5 nachten verbleven in maart 2024
Reactie van Manager op 9 apr 2024
Dear YazminThank you very much for coming to Hotel Gracery Ginza. We are very happy to hear that you had a very enjoyable stay with us.We will continue to make every effort to provide you with an enjoyable and comfortable stay whenever you visit.We look forward to seeing you again.Best regards,Hotel Manager

10/10 – Uitstekend

yudai

1 nacht verbleven in april 2024

10/10 – Uitstekend

Kenny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super convenient location with metro stations just a few minutes walk away and literally in the heart of Ginza shopping district. Bathroom is a little bit dated but otherwise spotlessly clean and good size. Breakfast buffet is a highlight with lots of choices. The bed is on the firm side which suits me well (your mileage may vary and subjective). Overall it's a nice stay and I won't hesitate to come back again.
2 nachten verbleven in maart 2024
Reactie van Manager op 8 apr 2024
Dear KennyThank you very much for choosing to stay at Hotel Gracery Ginza.We are very honoured to hear that you enjoyed our location and breakfast.It is a great encouragement for us to receive your words: "I won't hesitate to come back again''.We will strive to provide better services, and truly look forward to your next visit!Best regards,Hotel Manager

10/10 – Uitstekend

La Nae

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is centrally located and is near shopping and restaurants. They will call a taxi for you if you want to go somewhere. Coffee and juice is free in the lobby and they do have a restaurant and bar in the lobby as well. Service was exceptional. I would stay here again.
1 nacht verbleven in maart 2024
Reactie van Manager op 5 apr 2024
Dear La NaeThank you very much for using Hotel Gracery Ginza.It is a great pleasure for us to receive your compliments about your stay. With your kind words in mind, our entire staff will continue to work even harder to meet your expectations.We are looking forward to seeing you again soon.Best regards,Hotel Manager

6/10 – Redelijk

Martin

Reisde met partner
The rooms are small and beds very hard, breakfast buffett is underwhelming
4 nachten verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Dear MartinThank you very much for staying here at Hotel Gracery Ginza.However, we are very sorry that we were unable to meet your expectations.We may not have a large variety of breakfast items, but we offer a menu that focuses on ingredients and homemade products. We will take your comments into consideration and make improvements to satisfy more customers in the future.Additionally, our hotel offers a variety of rooms with different sizes, so next time you stay with us, we hope you will choose our rooms according to your needs.Thank you again for your feedback and we hope you will consider staying with us again.Sincerely yours,Hotel Manager

8/10 – Goed

Akiko

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
立地最高でした
1 nacht verbleven in maart 2024

10/10 – Uitstekend

M

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful staff. Great amenities!
1 nacht verbleven in maart 2024
Reactie van Manager op 28 mrt 2024
Dear MThank you very much for coming to Hotel Gracery Ginza. We would also like to thank you for your feedback.We are very honoured to receive your compliments on our staff and amenities.We will continue to make every effort to assist you in making your stay a pleasant one.Hope to see you again!Best regards,Hotel Manager

8/10 – Goed

Debbie

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

8/10 – Goed

MIFUYU

4 nachten verbleven in maart 2024

10/10 – Uitstekend

Rudy

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Subrahmanyam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very accessible to Haneda airport and other areas of Tokyo
9 nachten verbleven in februari 2024
Reactie van Manager op 11 mrt 2024
Dear SubrahmanyamThank you very much for staying at Hotel Gracery Ginza. Thank you also for taking the time to leave your feedbackWe are very honoured to receive your compliments on our location.All of our staff will continue to strive to provide not only a good location and convenience, but also a more comfortable and relaxing accommodation for all our guests.We look forward to seeing you again.Best regards,Hotel Manager

10/10 – Uitstekend

Kathlyn, Cornelius

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very nice. Rooms are good for a 3 star peoperty. Breakfast each day was
4 nachten verbleven in februari 2024
Reactie van Manager op 8 mrt 2024
Dear KathlynThank you very much for choosing to stay at Hotel Gracery Ginza and for taking the time to leave your feedback.We could not be more grateful for your kind words of praise, and we also relieved to hear that you are satisfied with your stay.With your kind words in mind, our entire staff will continue to work even harder to meet your expectations.We are looking forward to seeing you again soon.Best regards,Hotel Manager

10/10 – Uitstekend

Yasumaro, Fukui

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
顧客本位の視点が素晴らしい。
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Raymond

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
7 nachten verbleven in februari 2024
Reactie van Manager op 4 mrt 2024
Dear RaymondThank you very much for coming to Hotel Gracery Ginza. We would also like to thank you for your feedback.We are very honoured to receive your compliments on our location.All of our staff will continue to strive to provide a more comfortable and relaxing accommodation for all our guests.We look forward to seeing you again.Best regards,Hotel Manager

8/10 – Goed

Nicci

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location.
3 nachten verbleven in februari 2024
Reactie van Manager op 1 mrt 2024
Dear NicciThank you very much for staying here at Hotel Gracery Ginza.Our hotel is also conveniently located near the subway and JR Shimbashi and Yurakucho stations for sightseeing and other activities.We will continue to strive to maintain the accommodation space loved by all of our customers.We look forward to seeing you again soon.Best regards,Hotel Manager

8/10 – Goed

Ross

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The staff at front desk are not at all helpful
4 nachten verbleven in februari 2024

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
not impressive
Tiny room, poorly setup. No desk / working option. Outdated bathroom settings.
2 nachten verbleven in februari 2024
Reactie van Manager op 4 mrt 2024
Dear GuestThank you very much for staying at Hotel Gracery Ginza.However, we sincerely apologize for not being able to meet your expectations for your stay. We will use your feedback as reference for our next renovation.We will do our best to provide our guests with a more relaxing place to stay in the future and hope we have the opportunity to welcome you back.Sincerely yours,Hotel Manager

10/10 – Uitstekend

Stevie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient transportation. Tidy and clean environment. Polite service.
6 nachten verbleven in februari 2024
Reactie van Manager op 26 feb 2024
Dear StevieThank you very much for coming to Hotel Gracery Ginza.We are delighted to see that your stay at our hotel was a pleasant one.We will continue to strive to providing even more attentive hospitality to our customers, and look forward to welcoming you back here very soon.Best regards,Hotel Manager

8/10 – Goed

JUNYA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
いつも綺麗です。
1 nacht verbleven in februari 2024

8/10 – Goed

Mohamad Rody

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant stay
We have been staying at the hotel for the fourth time. Experience has been pleasant to date.
5 nachten verbleven in februari 2024
Reactie van Manager op 1 mrt 2024
Dear Mohamad RodyThank you very much for staying at Hotel Gracery Ginza.We are very happy to know that you had a good experience at our hotel.We will continue to make every effort to assist you in making your stay a pleasant one, and we look forward to your continued patronage.Best regards,Hotel Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

8/10 – Goed

INEKO

Reisde met familie
Positief: Netheid, personeel en service
部屋は少し狭い。値段かなとは思いますが。立地はとても良く満足です。
5 nachten verbleven in februari 2024

8/10 – Goed

Miho

Very nice!
1 nacht verbleven in februari 2024
Reactie van Manager op 15 feb 2024
Dear MihoThank you very much for choosing to stay at Hotel Gracery Ginza.We are happy to hear from your words that you were satisfied with our service.We will continue to make every effort to ensure that our customers have a pleasant stay with us. We hope to have the pleasure of welcoming you back in the very near future.Best regards,Hotel Manager

6/10 – Redelijk

Alan

Zakenreiziger
Positief: Voorzieningen
Good overall
1 nacht verbleven in februari 2024
Reactie van Manager op 15 feb 2024
Dear AlanThank you very much for using Hotel Gracery Ginza.It is a great pleasure for us to receive your compliments about your stay. Your words of praise are an encouragement to all of our staff, and we will continue to strive to provide heartfelt hospitality so that you can spend a wonderful time with us.We are looking forward to seeing you again soon.Best regards,Hotel Manager

10/10 – Uitstekend

Paula

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Tino Budi

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Masahiro

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in januari 2024

10/10 – Uitstekend

KYOUNG

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
20일만에 다시 예약한 긴자그로서리호텔
의외로 긴자역과 아주 가까웠고, 긴자 식스 바로 옆 골목으로 들어오면 된다. 교통도 긴자역에 모든 지하철 라인이 다 있는 것 같고 공항을 오가는 1300엔 버스도 가까운 곳에 있어 다니기에 편리하다. 메이데츠 백화점과 지하철이 연결되어 있고, 중심 상권과도 5분 정도 거리다. 그리고, 룸도 최고층인 13층으로 해주셔서 밤에는 야경 보기도 좋았다. 조식 퀄리티도 좋았다. 긴자 중심지에 있어 다시 예약했다. 호텔 리어 및 종사자들도 엄청 친절해서 2박 3일동안 편안하게 지냈다.
2 nachten verbleven in januari 2024

8/10 – Goed

Yutaka

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

mina

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
スタッフの対応が良かった。
銀座への宿泊で、レディースルームは初めてでした。改装されたのか?すごく綺麗で、ドライヤーやアイロン、足のマッサージ器もとても助かりました。何よりフロントのアレハンドロさんの対応は素晴らしかったです。本当にありがとうございました。
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Hiroshi

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
コスパよくラグジュアリーが味わえる
数年前にも宿泊したことがあり、立地、施設の快適さと高級感など非常に優れていたので、宿泊したいと思い久しぶりに利用させていただきましたが、相変わらず良いホテルで優雅な気分になりました。 銀座という立地も含め、もう少し長い時間ホテル滞在を満喫したかったのですが、次回チャンスがあればもう少し余裕を持って滞在したいです。
1 nacht verbleven in januari 2024

10/10 – Uitstekend

saiyoung

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
긴자에 여행올때마다 묵는 숙소인데 조용하고 깨끗해서 무척 만족합니다. 무엇보다도 긴자식스 바로 앞이라 위치가 너무 좋아서 이점이.가장 좋습니다. 일본호텔임에도 화장실이 넓은 편이고 방음도.좋아 편하게 묵을수 있어 추천합니다.
2 nachten verbleven in januari 2024