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Beoordelingen van Hyatt Regency Toronto

4 out of 5
Hyatt Regency Toronto
370 King Street W, Toronto, ON

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 825 van 1477 beoordelingen" "
Gastenscore: 8 - Goed. 391 van 1477 beoordelingen" "
Gastenscore: 6 - Redelijk. 126 van 1477 beoordelingen" "
Gastenscore: 4 - Matig. 81 van 1477 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 54 van 1477 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Leanne

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the service and the room was perfect
3 nachten verbleven in april 2024

10/10 – Uitstekend

Randal Kevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, and very walkable to sports facilities.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Craig

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect hotel to go to a game at Roger’s Center or go shopping at Eaton
2 nachten verbleven in april 2024

6/10 – Redelijk

Ezequiel, Chevy Chase

Zakenreiziger
Positief: Personeel en service
Expensive for the quality (not up to most Hyatts).
2 nachten verbleven in april 2024

4/10 – Matig

Lawrence

Reisde met partner
Lack of functional parking area elevators were a major nuisance. In house dining room menu was limited and food below average. Overall property felt cramped and outdated, with very small, non-functional in room bathroom.
2 nachten verbleven in april 2024
Reactie van Steve op 26 apr 2024
Hi Lawrence, Thank you for taking the time to provide us with your feedback. I am sorry to hear of the difficulties experienced during your visit. We view these surveys as an opportunity for growth & development, and will be reviewing your feedback with our Operations team internally. We hope to have the opportunity to welcome you back in the future and leave you with a more positive lasting impression. All the best,

8/10 – Goed

Bonnie

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Steve op 26 apr 2024
Good day Bonnie,Thank you for taking the time to provide us with your feedback. We look forward to the opportunity of hosting you again soon!All the best,

10/10 – Uitstekend

Amy, Long Lane

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is located in the heart of downtown Toronto where it has a lot of options to add to our itinerary for a short weekend visit. Excellent staff from the front desk, concierge, security officer down to housekeeping. Great experience with the best hotel in Toronto. Highly recommended!
3 nachten verbleven in april 2024
Reactie van Steve op 25 apr 2024
Good day Amy,Thank you so much for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

RICHARD

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was well located for what my wife and I wanted to do. It was easy to get to and we felt safe.
2 nachten verbleven in april 2024
Reactie van Steve op 23 apr 2024
Good day Richard, Thank you for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back again soon!All the best,

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location to many areas. Clean and nice Hotel
4 nachten verbleven in april 2024
Reactie van Steve op 22 apr 2024
Good day Kevin,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

10/10 – Uitstekend

Mouloud-Beallah

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Steve op 22 apr 2024
Good day Mouloud-Beallah,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

10/10 – Uitstekend

Shauna-Lyn

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Steve op 22 apr 2024
Good day Shauna-Lyn,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

10/10 – Uitstekend

Leslie

Reisde met partner
Positief: Voorzieningen
Busy with construction etc. just big city issues.
1 nacht verbleven in april 2024
Reactie van Steve op 22 apr 2024
Good day Leslie,Thank you for taking the time to provide us with your feedback. The city is definitely continuing to grow around us... maybe it will even be finished some day! We hope we were able to at least make your stay comfortable and provide you with an enjoyable experience. All the best,

10/10 – Uitstekend

Kirsty

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Steve op 17 apr 2024
Good day Kirsty,Thank you so much for taking the time to provide us with your feedback. We look forward to the opportunity of welcoming you back soon!All the best,

8/10 – Goed

andrea

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good stay. Good location. Parking expensive.
1 nacht verbleven in april 2024
Reactie van Steve op 17 apr 2024
Good day Andrea,Thank you for taking the time to provide us with your survey! We hope to welcome you back soon. All the best,

8/10 – Goed

Giles Christopher, Amherst

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for this year’s opening weekend of the Bluejays, an annual event. This was our first stay at the Hyatt Regency. First impressions were very nice and the stay were very welcoming and amendable as we arrived a few hours before check-in. Our room was very clean. The decor is a bit dated, but has all the electronic conveniences such as PC dock, modern smart TV. Our room was a bit peculiar as the bathroom door was a pocket design and it was a challenge to get it to latch. Further the door and a panel on the bathroom wall were frosted glass, which may be a privacy issue for some, but more of a nuisance when someone other than yourself uses the bathroom in the middle of the night. Lit up the entire room. Location to the Rogers Centre, stores, transportation and restaurants was top shelf. Uber was easy if required. Special shout out to Zak of the hotel staff, who went out of his way to ensure we had a great stay. Thank you to him.
3 nachten verbleven in april 2024
Reactie van Steve op 15 apr 2024
Good day Giles,Thank you for taking the time to provide us with your feedback! We appreciate your in-depth survey, as this is a great opportunity for growth & development and understanding how we can better improve our guest experience. Thank you again,

8/10 – Goed

Alison

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is beautiful and in a good location, the only down fall was that the sleep setup was uncomfortable. The bed sheets and comforter felt like sleeping in bags, the pillows were uncomfortable and the bed was really hard. Other than that it was clean, the staff was friendly, and it was in a good area.
Reactie van Steve op 15 apr 2024
Good day Alison,Thank you for taking the time to provide us with your feedback. We view these surveys as an opportunity for growth & development, and we will be addressing this with our team internally to see how we can continually enhance our guest experience. Thank you again and we hope to have the opportunity to welcome you back soon. All the best,

10/10 – Uitstekend

Amenah

Reisde met partner
Positief: Voorzieningen
The room was clean. I loved the hotel. Everything is with a walking distance great for a get away weekend. I totally will be booking there again
1 nacht verbleven in april 2024
Reactie van Steve op 15 apr 2024
Good day Amenah, I am glad we were conveniently located for your weekend getaway! We hope to welcome you back again soon!All the best,

10/10 – Uitstekend

Troy

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Great place to stay and very friendly staff
2 nachten verbleven in april 2024
Reactie van Steve op 15 apr 2024
Good day Troy,Thank you for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

10/10 – Uitstekend

Kevin

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Steve op 15 apr 2024
Good day Kevin,Thank you for taking the time to provide us with your feedback. Glad to hear you enjoyed your experience with us!We look forward to the opportunity of welcoming you back again soon.All the best,

8/10 – Goed

Jean

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
close to theatres
1 nacht verbleven in april 2024
Reactie van Steve op 15 apr 2024
Good day Jean,Thank you for taking the time to provide us with your feedback. Glad we were conveniently located for where you needed to be! Hope the show was great!All the best,

10/10 – Uitstekend

Julie

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
The front desk staff was very friendly and efficient. They also left a little birthday cake my our friends 50th
1 nacht verbleven in april 2024
Reactie van Steve op 15 apr 2024
Good day Julie,Thank you for taking the time to provide us with your feedback! Glad to hear we could be a part of celebrating your friend's milestone and that you all had a great experience! We look forward to welcoming you back again soon. All the best,

10/10 – Uitstekend

Antoneta

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Great staff ( thank you mikka for your help!). Great location for the city. Our room was clean!
1 nacht verbleven in april 2024
Reactie van Steve op 15 apr 2024
Good day Antoneta,Thank you for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

10/10 – Uitstekend

Brian

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Super friendly staff
2 nachten verbleven in april 2024
Reactie van Steve op 15 apr 2024
Good day Brian,Thank you for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

10/10 – Uitstekend

Pav

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly and helpful. Room was a good size and in good condition. Very close to major attractions, station, harbour and tram stop right outside takes you anywhere else.
7 nachten verbleven in april 2024
Reactie van Steve op 12 apr 2024
Hi Pav,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location close to restaurants & a very short walk to the stadium for baseball
4 nachten verbleven in april 2024
Reactie van Steve op 11 apr 2024
Hi John,Thank you for the kind words! We are huge Blue Jays fans and glad we had the opportunity to host you! (Hopefully cheering for the home team). Hope to welcome you back soon! Go Jays Go!

10/10 – Uitstekend

Karen

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Steve op 12 apr 2024
Hi Karen, Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

Kerrie

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice and clean , great location
1 nacht verbleven in april 2024
Reactie van Steve op 11 apr 2024
Hi Kerrie,Thank you for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us. We look forward to the opportunity of welcoming you back soon!All the best,

10/10 – Uitstekend

Jude

Positief: Netheid, staat van de accommodatie en faciliteiten
Excellent. Would stay again.
1 nacht verbleven in april 2024
Reactie van Steve op 11 apr 2024
Hi Jude,Thank you for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us. We look forward to the opportunity of welcoming you back soon!All the best,

4/10 – Matig

Andreas

Negatief: Staat van de accommodatie en faciliteiten
Quite old and run-down… carpets were very dirty and old, very small bathrooms. Very boring hotel Lobby.
5 nachten verbleven in april 2024
Reactie van Steve op 11 apr 2024
Good day Andreas,I am sorry to hear you did not have a great experience at the hotel. We view these surveys as an opportunity for growth & development and will be reviewing your survey internally to see how we can better improve our guest experience. Your feedback is invaluable for this process, and we hope to have the opportunity to welcome you back in the future and leave you with a more positive lasting experience. All the best,

10/10 – Uitstekend

Jason

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was very polite and wanted to help to make sure that we enjoyed our experience.
1 nacht verbleven in maart 2024
Reactie van Steve op 8 apr 2024
Hi Jason, Thank you so much for taking the time to provide us with your feedback! I am excited to share your feedback with my team, as I am positive they will be delighted to hear that you enjoyed your experience with us!We look forward to the opportunity of welcoming you back again soon!All the best,

6/10 – Redelijk

Michael

Reisde met familie
Great location . Very noisy though. Complained numerous times .
5 nachten verbleven in april 2024
Reactie van Steve op 8 apr 2024
Hi Michael, Thank you for taking the time to provide us with your feedback. I am sorry to hear of the noise disruptions experienced during your stay. We view these surveys as an opportunity for growth & development, and we will be addressing your survey with our operations team. We hope to have the opportunity to welcome you back and leave you with a more positive lasting experience.All the best,

10/10 – Uitstekend

Klethea

Positief: Netheid, staat van de accommodatie en faciliteiten
Staff was so friendly. Location of property was ideal for attractions.
3 nachten verbleven in maart 2024
Reactie van Steve op 5 apr 2024
Good day Klethea, Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey response with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back soon.All the best,

10/10 – Uitstekend

rifcky

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
1 nacht verbleven in maart 2024
Reactie van Steve op 5 apr 2024
Good day Rifcky,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey response with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back soon.All the best,

10/10 – Uitstekend

XIXIAN

Positief: Netheid, staat van de accommodatie en faciliteiten
Highly recommended
1 nacht verbleven in april 2024
Reactie van Steve op 5 apr 2024
Good day Xixian,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey response with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back soon.All the best,

8/10 – Goed

Sarahjane

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was perfect for our little getaway
1 nacht verbleven in april 2024
Reactie van Steve op 5 apr 2024
Good day Sarah,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey response with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back soon.All the best,

10/10 – Uitstekend

Jennifer

1 nacht verbleven in april 2024
Reactie van Steve op 5 apr 2024
Good day Jennifer,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey response with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back soon.All the best,

10/10 – Uitstekend

Patricia

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Ray was amazing. Super cool and a perfect host.
1 nacht verbleven in april 2024
Reactie van Steve op 5 apr 2024
Good day Patricia, Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey response with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back soon.All the best,

8/10 – Goed

Christine

Positief: Netheid, staat van de accommodatie en faciliteiten
Enjoy my stay. Staff were friendly. Everything is close.
3 nachten verbleven in maart 2024
Reactie van Steve op 3 apr 2024
Hi Christine, Thank you so much for taking the time to provide us with your feedback! We hope to have the opportunity to host you again soon!All the best,

10/10 – Uitstekend

Anna

Positief: Netheid, staat van de accommodatie en faciliteiten
Excellent location, clean and priced well.
1 nacht verbleven in april 2024
Reactie van Steve op 3 apr 2024
Hi Anna, Thank you for your kind words! We are glad to hear that you enjoyed your experience with us!We look forward to seeing you again soon!All the best,

10/10 – Uitstekend

Jeiny

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved my stay
4 nachten verbleven in januari 2024
Reactie van Steve op 3 apr 2024
Hi Jeiny,We love to hear that you enjoyed your experience with us! We hope to have the opportunity to welcome you back soon! Thank you again for your kind words. All the best,

10/10 – Uitstekend

Kara

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had an excellent first visit to Toronto and we were happy with the hotel. The location was fantastic and very walkable to major tourist attractions. We had a noisy neighbor but the hotel took care of it right away. The only concern was the concierge was a bit pushy but no other complaints.
3 nachten verbleven in maart 2024
Reactie van Steve op 2 apr 2024
Good day Kara,Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,

6/10 – Redelijk

M. Drake

2 nachten verbleven in maart 2024
Reactie van Steve op 22 apr 2024
Good day M. Drake, Thank you for taking the time to provide us with your feedback. We hope to have the opportunity to welcome you back again soon. All the best,

8/10 – Goed

Sergio

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice hotel, good stay. Would come again.
1 nacht verbleven in maart 2024
Reactie van Steve op 2 apr 2024
Hi Sergio,Thank you so much for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back again soon!All the best,

10/10 – Uitstekend

Real

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Gwen is remarkable and is the reason to pick this hotel in Toronto. He was very courteous and attentive. He truly made the stay at Hyatt memorable. Thank you Gwen! I recommend for anyone looking to stay here.
1 nacht verbleven in maart 2024
Reactie van Steve op 2 apr 2024
Good day Real, Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team (especially Gwen) as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,

8/10 – Goed

Chad

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Everyone was very nice at the Hyatt Regency.
1 nacht verbleven in maart 2024
Reactie van Steve op 2 apr 2024
Hi Chad,Thank you so much for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back again soon!All the best,

8/10 – Goed

Angus

Reisde met familie en kleine kinderen
Positief: Voorzieningen
I fell off from a chair in my room only had 3 wheels it hurts my back. The manager came and apologized and offered my family free breakfast. Hopefully they are really to check every hardwave before ppls stay in.
Reactie van Steve op 2 apr 2024
Good day Angus,Thank you for taking the time to provide us with your feedback! We are sorry to hear of the incident encountered with your chair! We have submitted this to our maintenance team for further review. We view these surveys as an opportunity for growth & development and strive to always improve our guest's experience. Thank you again for taking the time to assist us with your survey! All the best,

8/10 – Goed

Tamara

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was very clean and the staff were incredibly kind. The only comment I have is that the rooms are much smaller than they seem in pictures - with 4 people in a room it was quite tiny. Other than that, we had a fantastic stay!
1 nacht verbleven in maart 2024
Reactie van Steve op 2 apr 2024
Good day Tamara, Thank you so much for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back again soon!All the best,

10/10 – Uitstekend

Eugene

1 nacht verbleven in maart 2024
Reactie van Steve op 22 apr 2024
Good day Eugene,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

10/10 – Uitstekend

Steve

1 nacht verbleven in maart 2024
Reactie van Steve op 22 apr 2024
Good day Steve,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon. All the best,

10/10 – Uitstekend

Jasmin

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
All the staff I encountered were pleasant and helpful. Desk and store were manned 24 hours. The restaurant downstairs had a buffet breakfast with beautiful fresh fruit and an omelet bar. The parking garage is a little tight but there was always space available. It was a 8 minute walk to CN Tower and about 15 minutes to CF Eaton Centre. I would gladly stay here again.
2 nachten verbleven in maart 2024
Reactie van Steve op 2 apr 2024
Good day Jasmin,Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,