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Beoordelingen van The Heritage Hotel

3 out of 5
The Heritage Hotel
The Heritage Hotel, Shedden Hill, Torquay, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 73 van 202 beoordelingen" "
Gastenscore: 8 - Goed. 78 van 202 beoordelingen" "
Gastenscore: 6 - Redelijk. 30 van 202 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 202 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 202 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Paul

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Would stay again
Nice location, no issues parking. Hotel rooms are a little tired and dated, but comfortable. Staff are lovely
2 nachten verbleven in januari 2024

8/10 – Goed

Lucy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely room and views
Fabulous views, lovely rooms and friendly staff, excellent food and close proximity to beach. Our stay was a little disrupted by workmen doing maintenence work, which we were warned of on arrival but still meant the lovely breakfast views we had booked for were not available. Walls were thin so could hear arguments into the early hours.
2 nachten verbleven in januari 2024

8/10 – Goed

ravi

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location
2 nachten verbleven in november 2023

8/10 – Goed

Melanie

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
I’d stay again
Amazing hotel , some mould on ceiling above shower but shower had amazing pressure Cleaners left my door unlocked after cleaning which I was a bit disappointed by
2 nachten verbleven in november 2023

4/10 – Matig

Paul

1 nacht verbleven in november 2023

6/10 – Redelijk

Scott

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Annette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely view, meals were good but like many old English properties getting up the stairs with large suit cases was a struggle (we are a bit older & travelling from Australia). Really loved it, the staff were friendly & helpful. Convenient to beach & Torre Abbey.
2 nachten verbleven in september 2023
Reactie van stacey op 21 okt 2023
Thankyou for your lovely review.Hope to see you again soon.RegardsStacey

10/10 – Uitstekend

Stacey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Enjoyable stay
Clean, tidy and views impressive over the bay.
1 nacht verbleven in september 2023
Reactie van stacey op 21 okt 2023
We are very glad that you enjoyed your stay with us.Hope to see you again soon.RegardsStacey

10/10 – Uitstekend

Valerie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A really clean and friendly hotel. Excellent facilities and wonderful sea views. Great location a minute from the beach and promenade. Very friendly helpful staff. I recommend this hotel we had a lovely stay.
1 nacht verbleven in september 2023
Reactie van stacey op 10 sep 2023
Thankyou for your lovely review. We are pleased you enjoyed your stay with us.Hope to see you again soon.Kind regardsStacey

4/10 – Matig

Richard

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property and good location. But the room we stayed in 4 was poor. Dirty carpet, missing lights, two hangers, old decor. Very noisy from footsteps next floor up early morning. Unsupervised breakfast
1 nacht verbleven in september 2023
Reactie van stacey op 10 sep 2023
Thankyou for your feedback, we appreciate your comments, issues have been addressed. Kind regardsStacey

10/10 – Uitstekend

Lorraine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van stacey op 10 sep 2023
Thankyou for your review, we appreciate it kindly.Hope to see you again soon.Kind regardsStacey

10/10 – Uitstekend

L

1 nacht verbleven in augustus 2023
Reactie van stacey op 10 sep 2023
Thankyou for your review. We very much appreciate it.Hope to see you again soon.Kind regardsStacey

10/10 – Uitstekend

Lorraine

1 nacht verbleven in augustus 2023
Reactie van stacey op 10 sep 2023
Thankyou for your review. We very much appreciate it.Hope to see you again soon.Kind regardsStacey

10/10 – Uitstekend

jason

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023
Reactie van stacey op 16 aug 2023
Thankyou for your review. We are pleased you enjoyed your stay with us.Kind regardsStacey

6/10 – Redelijk

Elena

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It's a cheap hotel but I wouldn't go back there again. Misery, the shower so small and uncomfortable. Poor breakfast, in a small place for so many people. Ready to be flooded from another floor. Not recommend to be honest.
2 nachten verbleven in juli 2023
Reactie van stacey op 16 aug 2023
We are sorry your stay wasn't what you expected. There is ample seating around the bar, its just everyone chooses to sit in the conservatory for the view.Thankyou for your comments.Kind regardsStacey

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ideal location for beach and shops. Lovely views from the bar area. Good restaurants nearby.
7 nachten verbleven in juli 2023
Reactie van stacey op 16 aug 2023
Thankyou for your review, we hope you enjoyed your stay with us.Kind regardsStacey

10/10 – Uitstekend

Gary

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to the beachfront, with plenty of parking for visitors. Plenty of options for food nearby and still nice and quiet in the room after 10pm.
1 nacht verbleven in juli 2023
Reactie van stacey op 16 aug 2023
Thankyou for your review, we are very pleased you enjoyed your stay with us.Kind regardsStacey

8/10 – Goed

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023
Reactie van stacey op 15 jun 2023
Thankyou, hope you visit us again.

8/10 – Goed

Ian

Positief: Netheid, personeel en service en comfort kamer
Great location
Most of the staff were pleasant and welcoming, a couple of them need to smile and acknowledge their guests instead of ignoring them. Food was good , Appbeys the pub section of the hotel is noisy on a weekend. The rooms are adequate unfortunately the beds are 4ft 6" not 5ft so a bit of a squeeze if you're used to a kinsize , no air-conditioning so it gets a bit stuffy and hot, a fridge and a safe would be a good idea, the lift isn't working and we were informed it hasn't been for 3 year's. Photos of the hotel need updating on their website as they don't show a large apartment block covering two thirds of the beach view now, although the hotel is in a great location, carpark gets very busy, so if no room you have to go to the pay & display carpark next to the hotel . Having said this we would go back as we enjoyed our stay there and it was reasonably good value for money.
7 nachten verbleven in juni 2023
Reactie van stacey op 15 jun 2023
Thankyou, we will look into your concerns.look forward to welcoming you again soon.

8/10 – Goed

Deborah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van stacey op 15 jun 2023
Thankyou. We look forward to welcoming you again soon.

10/10 – Uitstekend

Grant

1 nacht verbleven in juni 2023
Reactie van stacey op 20 jun 2023
Thankyou, we look forward to welcoming you in the future.Kind regardsStaceyHotel manager

10/10 – Uitstekend

Joseph

1 nacht verbleven in mei 2023
Reactie van stacey op 20 jun 2023
Thankyou,We look forward to welcoming you again soon.Kind regardsStaceyHotel manager

8/10 – Goed

Giacinta

Positief: Netheid, personeel en service
Really cute place, nice staff, could have been cleaner. Sheets were clean, but if you look with close eye, teapot could have used a wash, corners and nooks and crannies not sparkling. I would stay there again. Loved the view and the bed was comfortable.
1 nacht verbleven in mei 2023
Reactie van stacey op 20 jun 2023
Thankyou for your feedback. We have spoken to housekeeping about this and have rectified issues.Look forward to seeing you again.Kind regardsStaceyHotel manager

4/10 – Matig

Julie

Reisde met een groep
Negatief: Netheid, comfort kamer
disappointing and non existent facilities
was very disappointed that the sauna is now a storage cupboard, the jacuzzi hasn't had water in it for 10 years, there is no gym. the very small pool was only available for use 2 hours a day - one hour in morning during breakfast time and one hour in evening. there was a charge as well, but when we advised our dissatisfaction there was no mention of being charged. no view in the room, just outlooks onto the road, in the room there was dirty towels, cups and spoons. location and staff were good, although obviously they were new and still learning the ropes. breakfast was ok, but I'm used to a lot more choice and there was not a piece of fruit to be seen. car park was always brimming full
2 nachten verbleven in mei 2023
Reactie van stacey op 20 jun 2023
We are sorry to hear that your stay was less than satisfactory, unfortunately the sauna, gym and jacuzzi have not been in action since covid and we no longer advertise that we have these facilities. The pool is shared and is used for swimming lessons and baby clubs. The cleanliness has been noted and we have spoken to housekeeping on this matter.kind regardsStaceyHotel manager

4/10 – Matig

James

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van stacey op 20 jun 2023
Thankyou.We look forward to welcoming you in the future.Kind regardsStaceyHotel manager

10/10 – Uitstekend

PAUL

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location and good service with a good selection of food and drink
2 nachten verbleven in maart 2023

8/10 – Goed

Paul

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023

2/10 – Ontzettend slecht

GRACE

1 nacht verbleven in maart 2023

4/10 – Matig

Craig

4 nachten verbleven in januari 2023

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommended
Great location overlooking the sea. Helpful friendly staff and the room was well appointed, in good condition, warm and clean. Decent ensuite bathroom with a shower.
1 nacht verbleven in december 2022

10/10 – Uitstekend

Nigel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well situated for the town centre and within easy walking distance from the train station.

10/10 – Uitstekend

philip

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
business trip in torquay
4 nachten verbleven in november 2022

2/10 – Ontzettend slecht

Patricia

1 nacht verbleven in november 2022

8/10 – Goed

GILLIAN

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Everything I expected
3 nachten verbleven in november 2022

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Holiday.
Not that bad .
4 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Alexander J

1 nacht verbleven in oktober 2022

6/10 – Redelijk

Andrew

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Below par
Hotel bar and breakfast was good , staff where friendly. The condition of the room was terrible i would not stay again
1 nacht verbleven in oktober 2022

6/10 – Redelijk

Anthony

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Staff helpful. No chef except for breakfast. This was very inconvenient. Had to book breakfast times in advance. Didn't use the pool as times were very limited. Lift not working. Requested room close to elderly parent but were on different floors. We chose this hotel for the location but also the pool and the restaurant, feel very let down. Was quite stressful having to eat out every lunchtime and evening, especially as our mother has limited mobility.
4 nachten verbleven in oktober 2022

8/10 – Goed

Alessandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Heritage Hotel
It was really good. Amazing locations with views overlooking the front. Clean and spacious room!
5 nachten verbleven in augustus 2022

10/10 – Uitstekend

Terence

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is almost perfect. King's room a great space with lovely views of the beach. 8 minutes to the Palace theatre and 10 to the marina.
1 nacht verbleven in augustus 2022

8/10 – Goed

Kenneth

2 nachten verbleven in augustus 2022

4/10 – Matig

Erin

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room had no A/C, was over top of the bar. Was very loud, old and not clean. Staff were not helpful. They charged guests to use the pool. We checked out 2 days early and stayed at another hotel.
3 nachten verbleven in augustus 2022

8/10 – Goed

Roar

Positief: Comfort kamer
Gjennomreise
Bodde en natt på dette hotellet. Det ligger glimrende plassert med utsikt over stranden, og gåavstand til det meste. Flott uteplass med servering. Mye knirking i gulv mellom etasjene. Grei frokost
1 nacht verbleven in juli 2022

6/10 – Redelijk

W

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Nice staff, poor room.
Everyone we encountered were friendly and helpful but the room itself wasn't great. It was immediately onto the car park, the entire front wall was windows so it was incredibly hot (not even with a nice view) and had no way to open a window other than the front door onto the carpark... this resulted in a very poor night's sleep.
1 nacht verbleven in juni 2022

10/10 – Uitstekend

jayne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful room with lovely views of the bay. Pleasant friendly staff, lovely breakfast and meals Would definitely stop again
3 nachten verbleven in juni 2022

8/10 – Goed

Andy

Zakenreiziger
Positief: Netheid
Business trip
Last minute business trip room was very warm and only had an opening bathroom window which just about did the trick. Not noisy considering there is a pub on site.
1 nacht verbleven in mei 2022

8/10 – Goed

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tidy hotel
Great location the hotel was clean staff very helpful. Room was compact and breakfast was good. The menu for breakfast was something we hadn't come across before not a fan of it but was nice. Bar was nice was pretty busy but not to lively.
2 nachten verbleven in april 2022

10/10 – Uitstekend

chris

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great view
1 nacht verbleven in april 2022

10/10 – Uitstekend

Gaynor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy returning customer
I always enjoy my stay, i stay regularly, love the room sizes love the wifi and sky, very comfortable beds, excellent shower rooms, great views, excellent breakfast, and great price
One of the views
1 nacht verbleven in april 2022

8/10 – Goed

richard

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Great value for money, large and clean room. Staff very helpful. Great location.
1 nacht verbleven in maart 2022