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Beoordelingen van DoubleTree Suites by Hilton Tucson - Williams Center

4 out of 5
DoubleTree Suites by Hilton Tucson - Williams Center
5335 E Broadway, Tucson, AZ

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 539 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 270 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 87 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 1000 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Rhea

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Got there at close to 1230am and there was a guy on his scooter checking the back gates like he was trying to see if the door was unlocked then walked off. Other than that the suite was nice and large. Plenty of space to move around.
1 nacht verbleven in mei 2024
Reactie van Rob Y. op 12 mei 2024
Thank you for taking the time to leave a review, and we appreciate your positive feedback. We hope to see you again soon.

8/10 – Goed

Debbie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was fine. Well kept, clean
1 nacht verbleven in april 2024
Reactie van Rob Y. op 4 mei 2024
Thank you for taking the time to leave a review, and we appreciate your positive feedback. We hope to see you again soon.

10/10 – Uitstekend

Theresa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well suited for a long stay.
4 nachten verbleven in april 2024
Reactie van Rob Y. op 2 mei 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 – Uitstekend

Kate

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great!
1 nacht verbleven in april 2024
Reactie van Rob Y. op 2 mei 2024
Thank you for taking the time to leave a review, and we appreciate your positive feedback. We hope to see you again soon.

6/10 – Redelijk

Miguel Eduardo

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Feels safer than other hotels
2 nachten verbleven in april 2024
Reactie van Rob Y. op 2 mei 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. We hope to see you again soon.

10/10 – Uitstekend

Ashley

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We appreciated the cleanliness
2 nachten verbleven in april 2024
Reactie van Rob Y. op 30 apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 – Uitstekend

Kari

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Thanks
2 nachten verbleven in april 2024
Reactie van Rob Y. op 30 apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 – Uitstekend

Jean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were quiet and very large. The staff were all so nice and friendly.
1 nacht verbleven in april 2024
Reactie van Rob Y. op 30 apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 – Uitstekend

Diana

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cada vez que voy tienen muy buen servicio en general y es un hotel tranquilo y limpio. Lo único es que las burbujas del jacuzzi no funcionan
2 nachten verbleven in april 2024
Reactie van Rob Y. op 25 apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Rob Y. op 25 apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

6/10 – Redelijk

hongyi

Reisde met familie
It’s quite old. At night, the air condition was turned off for the nights we stayed there. This is a big no to me and I don’t understand why the hotel does that. The room got so hot and got stuffed at night.
2 nachten verbleven in april 2024
Reactie van Rob Y. op 25 apr 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. I will pass this information to our maintenance manager to look into it for us. We hope to see you again soon.

10/10 – Uitstekend

Tamara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was built a while back and may seem dated to some, but it is well maintained with large rooms and a beautiful courtyard hidden from street views. Very safe and quiet. Friendly staff. Lots of breakfast items to choose from.
7 nachten verbleven in april 2024
Reactie van Rob Y. op 19 apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 – Uitstekend

Chul Hui

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van The Team at DoubleTree Suites Tucson (Williams) op 18 apr 2024
Hi ChulWe are happy to hear you enjoyed your time with us. We hope to see you again soon :)

10/10 – Uitstekend

Carter, Grand Manan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property
1 nacht verbleven in april 2024
Reactie van Rob Y. op 11 apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

2/10 – Ontzettend slecht

Fernando

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I only like that there's a lot of restaurants in the area and a lot of shopping in the area. But this place is very outdated. The room smelled very muggy. One of the chairs was so stained it was ridiculous we didn't even sit on it. It was very noisy as well. Ladies and gentlemen find somewhere else to stay because for the price I think you can get a better place than this one
2 nachten verbleven in april 2024
Reactie van Rob Y. op 11 apr 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. We do hope to receive a refresh soon to fix this. We do hope to see you again soon in the future.

10/10 – Uitstekend

jesus francisco valenzuela

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente ubicación y excelente desayuno
2 nachten verbleven in april 2024
Reactie van The Team at DoubleTree Suites Tucson (Williams) op 10 apr 2024
Hi Jesus,thank you for your stay with us. We're happy to know you enjoyed your breakfast with us :) See you again soon

10/10 – Uitstekend

marvin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was pleasant
1 nacht verbleven in april 2024
Reactie van The Team at DoubleTree Suites Tucson (Williams) op 10 apr 2024
Hi Marvin,Thanks for staying with us. We're happy to know you had great interactions with out team. Thanks so much for letting us know. See you again next time

8/10 – Goed

LUIS ALBERTO CARPIO

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Le falta mantenimiento al baño
2 nachten verbleven in april 2024
Reactie van Rob Y. op 5 apr 2024
Gracias por tomarse el tiempo para dejar una reseña y apreciamos sus comentarios. Pasaré esta información a nuestro gerente de mantenimiento para que la investigue por nosotros. Esperamos volver a verte pronto.

10/10 – Uitstekend

Conejo

1 nacht verbleven in maart 2024
Reactie van The Team at DoubleTree Suites Tucson (Williams) op 18 apr 2024
Hi Conejo,Thank you so much for taking the time to provide such a wonderful review. We are happy to hear you enjoyed your time with us. We hope to see you again soon.

10/10 – Uitstekend

Luis

2 nachten verbleven in maart 2024
Reactie van Rob Y. op 29 mrt 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

6/10 – Redelijk

SANDRA, Ridgecrest

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Got wet! We were in a room on the third floor and it rained overnight. I thought the spot my foot hit in bed was cold but it was wet because the ceiling leaked. I had my clothes laid out for the morning, and those got wet too. Had to dry my jeans with the blow dryer. Notified management and for 1,000 Hilton points for my trouble. Fair? Dunno. Other than that, the room was huge, beds were comfy. On site restaurant was mediocre (and I had to walk back into the kitchen to find the server when we went for dinner). Breakfast was better.
1 nacht verbleven in maart 2024
Reactie van Rob Y. op 25 mrt 2024
Not fair at all. l am so very sorry this happened to you, please do reach out to any MOD for further compensation so we can make it right.

10/10 – Uitstekend

Izelle

2 nachten verbleven in maart 2024
Reactie van The Team at DoubleTree Suites Tucson (Williams) op 18 apr 2024
Hi Izelle,We're happy to know you enjoyed your time with us! Thanks so much for the review. See you next time

10/10 – Uitstekend

Monika

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our family enjoyed our stay at DoubleTree Suites by Hilton in Tucson-Williams Center. Staff was very friendly. The suite was clean and comfortable. Good continental breakfast. We enjoyed the swimming pool and hot tub.
2 nachten verbleven in maart 2024
Reactie van Rob Y. op 25 mrt 2024
Thank you for your feedback, we are so very happy you enjoyed your time with us. We hope to see you back again soon.

10/10 – Uitstekend

Evelyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place and friendly staff
1 nacht verbleven in maart 2024
Reactie van The Team at DoubleTree Suites Tucson (Williams) op 19 mrt 2024
Thankyou so much Evelyn :) We are happy to hear you enjoyed your stay and our staff were well received. We look forward to welcoming you back soon

8/10 – Goed

Nancy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient location
4 nachten verbleven in januari 2024
Reactie van Rob Y. op 17 mrt 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

8/10 – Goed

Kurt

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Suggest they include USB ports in the lamps and outlets. More common now in modern facilities.
2 nachten verbleven in februari 2024
Reactie van Rob Y. op 7 mrt 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

8/10 – Goed

montie, Surprise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved Alan at the front desk! The breakfast area was clean and organized; the staff was very friendly. The hotel is conveniently located, with restaurants, golf, and shopping all within reach.
1 nacht verbleven in maart 2024
Reactie van Rob Y. op 3 mrt 2024
We love Alan on our team! Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

4/10 – Matig

Amy

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property is in poor condition.
1 nacht verbleven in februari 2024
Reactie van Rob Y. op 29 feb 2024
Thank you for taking the time to leave a review, and we do hope to get a refresh soon.

8/10 – Goed

richard

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean place. Staff was friendly. Breakfast was good. Suites were spacious. A nice Mediterranean vibe.
1 nacht verbleven in februari 2024
Reactie van Rob Y. op 29 feb 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Rob Y. op 3 mrt 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 – Uitstekend

Gail

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is the best place we have stayed in Tucson, where we often go to visit family. One bad thing was that our room was not cleaned after being away all day. In the evening, though it took a few hours, clean towels were delivered to our room.
3 nachten verbleven in februari 2024
Reactie van Rob Y. op 29 feb 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. I will pass this information to our housekeeping manager to look into it for us. We hope to see you again soon.

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service
Room size was generous, breakfast was very nice. Tub/shower were dingy and not well cleaned.
2 nachten verbleven in februari 2024
Reactie van Rob Y. op 21 feb 2024
Thank you for taking the time to leave a review for us. I will speak with the housekeeping manager to see what happened in that room. We do hope to see you back again soon.

8/10 – Goed

Carli

Reisde met familie
Overall, our stay was great. Nothing the hotel can do about this but others should be aware… We were parked by Gate 4 and we believe it was homeless people fighting in the ditch tunnel right near our car. It was awful and scared our kids quite a bit. They didn’t feel safe. My husband and I talked with them but it was pretty bad to listen to.
1 nacht verbleven in februari 2024
Reactie van Rob Y. op 21 feb 2024
Thank you for taking the time to leave a review for us. I am sorry this happened Ill bet it was scary for the kids. We do hope to see you back again soon and can block you closer to the lobby.

10/10 – Uitstekend

katie

Reisde met partner
Very quiet!
4 nachten verbleven in februari 2024
Reactie van Rob Y. op 21 feb 2024
Thank you for taking the time to leave a review for us, we do hope to see you back again soon.

10/10 – Uitstekend

Debra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful large room providing comfort and everything we needed. Alan at the front desk is very kind and caring. He even texted us to see if there was anything we needed! Great location and a warm cookie at check in!!! If we come back to Tucson, this is definitely where we will stay!!
1 nacht verbleven in februari 2024
Reactie van Rob op 11 feb 2024
Glad to hear you enjoyed your time with us, we hope to see you again soon. I will let Alan know this for you.

4/10 – Matig

Elia

Reisde met familie
Positief: Netheid
no tuvimos acceso a internet, nunca funciono wifi no seria la llave de la regadera, nos tuvimos que cambiar de habitacion
2 nachten verbleven in februari 2024
Reactie van Rob op 11 feb 2024
Lamento que hayas tenido problemas para conectarte al wifi y hayas tenido que cambiar de habitación. Inténtelo de nuevo. Estoy seguro de que le encantará su estancia.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Rob op 11 feb 2024
Glad to hear you enjoyed your time with us, we hope to see you again soon.

8/10 – Goed

Diego

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bathroom is quite uncomfortable
1 nacht verbleven in februari 2024
Reactie van Rob op 11 feb 2024
I am sorry our bathrooms are a little smaller than, we do hope you return soon to enjoy some R&R

8/10 – Goed

Tina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The restaurant has a severely limited menu. As a business traveler your days are long & the convenience of a in hotel cafe is a necessity. On the other hand the complimentary breakfast buffet is superior in comparison to other Brand Hotels I've stayed at.
3 nachten verbleven in januari 2024
Reactie van Rob op 11 feb 2024
We just updated the menu, possibly you can come back for another try.

2/10 – Ontzettend slecht

ASHOK

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for 2 nights had water leakage from roof entire night. Had a horrible night. Excepting refunds from Expedia or hotel. Paid 325 dollars for a night.
Reactie van Rob Y. op 8 feb 2024
Thank you for taking the time to leave a review, and we appreciate you feedback. We are waiting for them to contact us so we may refund the stay.

2/10 – Ontzettend slecht

ASHOK

Zakenreiziger, Reisde met familie
Negatief: Voorzieningen
We paid 300 dollars for 1 night and had water leakage from the roof for entire night. Requested for refund but hotel declined as we booked through Expedia.
Reactie van Rob Y. op 8 feb 2024
Thank you for taking the time to leave a review, and we appreciate you feedback. I am sorry we had water leaks in the room while you stayed with us. We will be happy to refund your night we are waiting to hear from Expedia so we can do this for you.

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Buen Hotel
Sin ningun problema, todo excelente
1 nacht verbleven in januari 2024
Reactie van Rob Y. op 8 feb 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

6/10 – Redelijk

Heather

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
we choose the hotel for the size of the suite, however the furniture and carpets were dirty and stained. We were booked in by vrbo thru expedia, after a glitch with the vrbo apt . we only stayed one night. Staff were helpful, and kind.
3 nachten verbleven in februari 2024
Reactie van Rob Y. op 8 feb 2024
Thank you for taking the time to leave a review, and we appreciate you feedback. I will pass this information to our housekeeping manager to look into it for us. We hope to see you again soon.

10/10 – Uitstekend

Angela

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Doubletree by Hilton review
I stayed at the Doubletree for the Gem Show for work. The service was wonderful. From the moment I checked in, it was quick and seamless topped off by a warm amazing chocolate chip Cookie. The breakfasts were tasty, filling and the service by the staff very friendly and attentive. Eneida went above and beyond to help me when I arrived at the tail end of the buffet. Housekeeping staff were very friendly, honest and respectful of all the things I had all over due to work and purchases at the gem show. I wish I had had the time to use the large jacuzzi A great stay. Will come back next year!
4 nachten verbleven in januari 2024
Reactie van alan op 3 feb 2024
Thank you for taking the time to review. We appreciate your feedback and look forward to seeing you again in the future!

4/10 – Matig

yves

3 nachten verbleven in januari 2024
Reactie van Rob Y. op 20 mrt 2024
Thank you for taking the time to leave a review, we would love to hear why you have given us a low score as we strive for perfection.

8/10 – Goed

Mac or Mahmoud

Positief: Personeel en service, voorzieningen
It saddens me to type this because the staff is great. The property it self could use a bet of love first room the toilet did not work was move to a second room with double bed instead of king. The bed cover had a stain on it did not see it until the next morning when it was light. The hinges to the room were loose and the shower curtain was torn on top where the curtain rod goes. This is an old property that could use facelift. Good and beverage options were not up to par I met the new F&B and we talked about the menu briefly and she is in the process of working on it. Hopefully when I visit next time I would be impressed considering it is what I do for living. Again very nice lady and I am sure she will do an excellent job. I do appreciate the fact I was provided with Hilton points as in good faith also.
6 nachten verbleven in januari 2024
Reactie van Rob Y. op 3 feb 2024
Thank you for taking the time to leave a review, and we appreciate you feedback. I will pass this information to our team to look into it for us. We hope to see you again soon.

10/10 – Uitstekend

Fada

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and spacious suite. Clean property. Friendly staff. Overall happy with our stay.
1 nacht verbleven in januari 2024
Reactie van Rob Y. op 6 feb 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

8/10 – Goed

Maria Veronica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Oio
1 nacht verbleven in januari 2024
Reactie van Rob op 29 jan 2024
Thank you for taking the time to leave a review we hope to see you again soon.

10/10 – Uitstekend

Yuridia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Rob Y. op 31 jan 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 – Uitstekend

Dulce

1 nacht verbleven in januari 2024
Reactie van Rob Y. op 31 jan 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.