Zitruimte lobby

Beoordelingen van Clarion Hotel Broken Arrow - Tulsa

3 out of 5
Clarion Hotel Broken Arrow - Tulsa
2600 N Aspen, Broken Arrow, OK

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 212 van 789 beoordelingen" "
Gastenscore: 8 - Goed. 236 van 789 beoordelingen" "
Gastenscore: 6 - Redelijk. 130 van 789 beoordelingen" "
Gastenscore: 4 - Matig. 97 van 789 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 114 van 789 beoordelingen" "

7,0/10

Netheid

8,0/10

Personeel en service

6,8/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

steven

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
No hot water
1 nacht verbleven in mei 2024
Reactie van Cora op 14 mei 2024
Steven,I just want to apologize to you first and foremost. I hate that your experience here was bad. We do appreciate your feedback and will use it to better this hotel.

4/10 – Matig

LUBOMIR

Negatief: Netheid, staat van de accommodatie en faciliteiten
Everything is so old in the hotel! Pool is so small
4 nachten verbleven in april 2024
Reactie van Karly op 10 mei 2024
Dear Lubomir,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

6/10 – Redelijk

Samantha

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There were bed bugs. Couldnt find the ice machine and the bar acted like asking for ice was an inconvenience. We couldnt get the door to our room open the Front Desk Lady had to come up and open the door.
2 nachten verbleven in mei 2024
Reactie van Karly op 7 mei 2024
Dear Samantha,Thank you for the review and observations.

8/10 – Goed

Jacinta

Negatief: Staat van de accommodatie en faciliteiten
It was ok but there is no hot water and the carpet it’s not clean
2 nachten verbleven in mei 2024
Reactie van Karly op 7 mei 2024
Thank you for the review, Jacinta. We hope to see you back again soon.

2/10 – Ontzettend slecht

Bryant

1 nacht verbleven in mei 2024
Reactie van Managment op 7 mei 2024
Dear valued guest,Thank you for taking the time to complete our online survey. We hope to see you again soon!

2/10 – Ontzettend slecht

Ben

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great. Zero complaints about customer service. When i arrived they told me the hot water heater was out. I opted to switch to their other hotel next door. The non smoking room had large burn holes in the comforter. I recorded a baby roach on the counter and decided the was the last straw for me.
1 nacht verbleven in april 2024
Reactie van Karly op 3 mei 2024
Dear Ben,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

4/10 – Matig

Naresh

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel is badly in need of renovation. The decor is very tired, the bathroom has mould spots on the ceiling which looks like it could collapse at any time and all the wall covering is peeling away. The room was clean but public areas were dirty. There was no hot water and you are made to sign a waiver saying you won’t ask for a refund or discount because of it. But after you’ve checked in. Having read recent reviews, no hot water seems to be the norm. The room is spacious and the bed was comfortable with soft clean sheets covering a dirty blanket. All in all, it was cheap but comfortable in the room. That being said, I wouldn’t stay here again.
2 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear values guest, Thank you for filling out our online survey. On behalf of our entire team, I would like to apologize for the inconveniences you experienced during your stay!

2/10 – Ontzettend slecht

Luiz

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear valued guest, Thank you for filling out our online survey! Your feedback is important to us.

8/10 – Goed

Scarly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great some here and there but okay
1 nacht verbleven in april 2024
Reactie van Cora op 25 apr 2024
Scarly,Thank you from all of us here at Clarion and Econo for your review. We appreciate your feedback always.

8/10 – Goed

Kathryn

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
It’s an older facility and so had some issues such as peeling paint in the bathroom. Also, the Clarion/Econolodge combination was a bit confusing. Still, it was clean, comfortable, reasonably-priced and very convenient with a solid breakfast and I’d stay here again.
2 nachten verbleven in maart 2024
Reactie van Cora op 22 apr 2024
Kathryn,We are happy to hear that you enjoyed your stay with us.Our team strives to make every stay a great stay.

10/10 – Uitstekend

Fayeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10/10
4 nachten verbleven in april 2024
Reactie van Cora op 22 apr 2024
Thank you for our 5 starts.

6/10 – Redelijk

Scarly

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
It’s a good hotel for the price honestly.
1 nacht verbleven in april 2024
Reactie van Cora op 22 apr 2024
"We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded." "Thank you for your feedback regarding value for money.

8/10 – Goed

Scarly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay , very easy to check-in.
2 nachten verbleven in april 2024
Reactie van Cora op 18 apr 2024
Thank you for your feedback. We are so glad to hear that you enjoyed your experience with us.

2/10 – Ontzettend slecht

Samantha

Reisde met familie en kleine kinderen
Check in process took an hour because their card reader wouldn’t work. The hot water was out. AC didn’t work. And we were given a different room than we paid for- then was told “I don’t know which ones have couches and which ones don’t so I’ll have to go find you one that does”
2 nachten verbleven in april 2024
Reactie van Cora op 18 apr 2024
Samantha,. I am so sorry that you had such a a bad experience. There was some things that took place that were out of our hands. We strive to make every stay a good stay and it looks like we failed miserably with you and making you feel comfortable. We do appreciate your feedback and we'll use what you've told us to ensure that our future guests will not experience the same things that you experienced. We hope that this is not stop you from using our services in the future as we love to have you as a guest again to show you that this is not the way that our hotels are ran.

2/10 – Ontzettend slecht

Lacole

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had no hot water for 2day😡
4 nachten verbleven in april 2024
Reactie van Karly op 17 apr 2024
Dear Lacole,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

2/10 – Ontzettend slecht

Michael

Reisde met familie en kleine kinderen
There was no hot water because the boiler was down, this was not communicated. The sensors on the elevator kept trying to shut on me when I was standing in the doorway. The room was supposed to have a pull out couch and 2 queens and I was told from staff that they didn’t know what much rooms have what… also the key card machine didn’t work for 35 minutes .
1 nacht verbleven in april 2024
Reactie van Karly op 17 apr 2024
Dear Michael,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

6/10 – Redelijk

Maria

Reisde met een groep
Positief: Netheid
Is good place but I don’t like because the hot water is no available
1 nacht verbleven in april 2024
Reactie van Front Office Manager op 15 apr 2024
Maria,I'm sorry that your stay with us was anything but great. Unfortunately we have had some issues the past 2 days with our hot water in one of our hotels. Please know that we are taking every necessary step to make sure this is taken care of correctly. we want to apologize for any inconvenience it may have cost you and thank you for your feedback.

8/10 – Goed

Sandra

1 nacht verbleven in april 2024
Reactie van Karly op 17 apr 2024
Dear Sandra,Thank you for the review.

4/10 – Matig

Ralph

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room 419. There was mold in the shower and also along the wall where the A/C was located. I have respiratory issues and it made me feel uneasy.
2 nachten verbleven in april 2024
Reactie van Cora op 8 apr 2024
Ralph,I'm sorry your room was in poor condition. I'm truly sorry to hear about your frustrations or for any incontinence you experienced. I will make sure we correct the issues in that room. Thanks for your feedback.

2/10 – Ontzettend slecht

Glen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Waited in line 2hours came back no rooms at clarion availble got room at eco lodge next door which was poor condition
1 nacht verbleven in april 2024
Reactie van Cora op 8 apr 2024
Glen,I feel horrible that your check in process was so long. I personally apologize for our performance. Since then, we have fixed the issues we were having that was delaying your check-in.If I can do anything or you need anything., feel free to contact me.

8/10 – Goed

Anthony

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Older hotel but nice amenities.
3 nachten verbleven in april 2024
Reactie van Cora op 8 apr 2024
Thank you for your review. Glad you enjoyed your stay. We look forward to seeing you on future stays.

8/10 – Goed

Kimberly

1 nacht verbleven in maart 2024
Reactie van Cora op 22 apr 2024
Kimberly. We thank you for your positive feedback.

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Cora op 4 apr 2024
Thank you for taking the time to review our hotel. I'm happy you had a good experience. We look forward to many more visits in the future.

6/10 – Redelijk

Dustin

Negatief: Personeel en service
Slow check in process. Had to type card numbers...
1 nacht verbleven in maart 2024
Reactie van Cora op 24 mrt 2024
Dustin,I know how annoying it is when you are tired, or you just want to get to your room.Let me start out by saying that I'm sorry your experience with our front desk wasn't a good one, and I appreciate you letting us know how we could better this in the future. Some steps we are taking to speed up this process is we are getting new credit card equipment this week.This should speed up our check in process quite a bit. We are also training a new front desk clerk and this too can slow things down.So again, I do apologize for being slow and thank you for your patience. Hope you enjoy the rest of your stay.Thanks- Front Office Manager

2/10 – Ontzettend slecht

Ba, Muskogee

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I paid online. But when I got to the hotel, they asked me to put in an extra $100 (cash), so that when I checked out, they would return that $100 to me. The next day, when I checked out in the morning, they told me they would call me. Give it to me so I can come back and get the money. But I waited until the evening and still hadn't received a call. When I went there to ask the staff, they seemed very upset and said they didn't have that cash to pay me. They found every reason to refuse to pay me. Again, while I was in the hotel room, I took good care of all hotel items. Towels, shampoo, and conditioner I all brought my own to use, not the hotel's, and before I checked out, I checked everything and it was very good. They made an excuse that they didn't have that cash to pay me. haha. they are so funny
1 nacht verbleven in maart 2024
Reactie van Front Office Manager op 22 mrt 2024
Thank you fir bringing this to our attention. We apologize for any inconvenience in retrieving you 100 deposit. We strive to provide excellent customer service and are disappointed to hear that we fell short in this instance. Please let us know how we can rectify the situation and ensure3 a more positive experience in the future.We appreciate your feedback and value your business. Thank you for providing us with the opportunity to address this matter.

10/10 – Uitstekend

Charles

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to qt McDonald's and highway
2 nachten verbleven in maart 2024
Reactie van Manager op 21 mrt 2024
Hello Charles,Thank you so much for staying. We are happy you enjoyed the location of the hotel and we appreciate your 5 star review. Hope to see you again!

2/10 – Ontzettend slecht

Dale

Negatief: Netheid, personeel en service
My room had cockroaches, and mice. The parking lot had sooo many obstacles, it was hard to navigate through it. The claim that they had wiifii was a farce. I had to stand at the front desk to access any signal. The washcloths must have been in short supply . The continental breakfast was lacking adequate provisions.
7 nachten verbleven in maart 2024
Reactie van Karly op 19 mrt 2024
Dear Dale,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

4/10 – Matig

Rachael

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Karly op 19 mrt 2024
Rachael,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 – Goed

Randall

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoy staying at the Clarion. It is showing it's age. Good price though.
1 nacht verbleven in maart 2024
Reactie van Karly op 15 mrt 2024
Thank you for the review, Randall. We are happy your enjoyed your stay and hope to see you back soon.

10/10 – Uitstekend

Isra

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean a neat
1 nacht verbleven in maart 2024
Reactie van Karly op 15 mrt 2024
Thank you so much for the 5/5 review, Isra! We hope to see you back again soon.

2/10 – Ontzettend slecht

Scott

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Plaster falling from shower ceiling, shower curtain rod very unstable, light fixture cover fell off and landed on my husband's head. Bed was terribly hard. We were 15 feet from the bar and they wouldn't shut the door. Loud music continued until 2 am. Will never stay at a Clarion again. Also the phone was not connected at all. What if a guest had no cell phone, and had an emergency? How would they call for help. Really disappointed in our choice of hotels. Huge waste of money.
1 nacht verbleven in maart 2024
Reactie van Karly op 12 mrt 2024
Dear Scott,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 – Ontzettend slecht

Tyra

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The first room I was assigned to smelled horrible. I went to ask for another room and I was moved to another room. I was issued another room and what I thought was ok it was not. Slept in that room and come to find out the lock on the door did not work. So, I slept in a room where anyone could have walked in at any moment. Went back to the get another room until I was met with someone that kept slamming their door, small bugs in the bathroom, and the tub had grout in it. The staff was very pleasant but the place itself was horrible.
2 nachten verbleven in maart 2024
Reactie van Karly op 5 mrt 2024
Dear Tyra,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 – Ontzettend slecht

Crystal

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property looks like it is used for everything but friendly family stops. The pictures do not match what they provide at the Hotel . Room was so dirty seemed like someone smoked whole carton of cigarettes in the room. I did not stay i cancel as soon as they showed me the room. But the staff was nice and apologetic.
1 nacht verbleven in maart 2024
Reactie van Managment op 4 mrt 2024
Dear valued guest, on behalf of our entire team I would like to apologize for failing to meet your expectations with your stay. We are improving things daily and hope to properly host you again in the future.

10/10 – Uitstekend

Yue

1 nacht verbleven in maart 2024
Reactie van Managment op 4 mrt 2024
Thank you for your feed back

2/10 – Ontzettend slecht

Ashley

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Horrible check in process. Staff was great but Expedia was horrible.
1 nacht verbleven in februari 2024
Reactie van Managment op 4 mrt 2024
Dear valued guest. Thank you for taking the time to fill out our online survey. We greatly appreciate your feedback. I apologize for the inconvenience at check in and am glad to hear that our staff was able to assist. We hope to see you again soon!

8/10 – Goed

Matthew

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Hotel was very clean and had a great location. Only problem they had was the cable didn’t work during my stay. However, they did have it in working order on check out date. Will definitely stay here again in the future.
3 nachten verbleven in februari 2024
Reactie van Karly op 28 feb 2024
Matthew,Thank you for the review. We apologize for the cable issues. Please know we are working hard to make all the necessary improvements. We hope to see you again soon!

2/10 – Ontzettend slecht

Adrian

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was dirty and smelled like cigarettes
1 nacht verbleven in februari 2024
Reactie van Karly op 28 feb 2024
Dear Adrian,Sorry your stay was not up to our high standards. We hope to see you again for a more improved stay.

8/10 – Goed

Judd

Reisde met familie
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Property is clean but dated.
1 nacht verbleven in februari 2024
Reactie van Managment op 26 feb 2024
Thank you for taking the time to complete our online survey. I am glad you enjoyed your stay, and we hope to see you again!

6/10 – Redelijk

Lisa

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Nice staff, dirty conditions
3 nachten verbleven in februari 2024
Reactie van Managment op 26 feb 2024
Thank you for taking the time to complete our online survey. I am happy to hear you enjoyed the staff. We hope to see you again in the future.

2/10 – Ontzettend slecht

Diana, Kelowna

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No internet. No tv. Water shut off two nights in a row. Need for an exterminator. Only thing right was the low price. I guess you get what you pay for!
5 nachten verbleven in februari 2024
Reactie van Karly op 28 feb 2024
Diana,Thank you for the review. Please know we are working hard in the hotel to make all the necessary improvments. We do hope you come visit again for a more improved visit.

10/10 – Uitstekend

Kenneth, Denver

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A nice stay.
1 nacht verbleven in februari 2024
Reactie van Karly op 20 feb 2024
Dear Kenneth,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Uitstekend

Giorgi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in februari 2024
Reactie van Karly op 20 feb 2024
Dear Giorgi,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Uitstekend

Joey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Karly op 20 feb 2024
Joey,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Uitstekend

Jaime

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in februari 2024
Reactie van Managment op 13 feb 2024
Thank you for taking the time to complete our online survey. I am happy to hear your experience with us was good. We hope o see you again in the future!

6/10 – Redelijk

Penny

Reisde met partner
Negatief: Voorzieningen
I already left the detailed review about the breakfast from the Saturday morning that we stayed. The breakfast host was horrible. There was nothing in there but eggs and sausage. Literally nothing else. Asked her for hot sauce and she lied saying there was none but we had stayed there the prior day and there was and some and lo and behold there was some in there this morning also. She was just too worried about her boyfriend and kids to go get some for us. Very unprofessional. The other staff was decent.
2 nachten verbleven in februari 2024
Reactie van Managmnet op 12 feb 2024
I apologize for the issue getting the items you need. I will speak with our team and address the issue.

4/10 – Matig

Felix

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This hotel said that it had good reviews but it’s old and rundown. It smells terrible and there’s wholes in the walls like if someone punched the door etc. I felt unsafe to be honest. Carpet also has holes in it. It was just not what I expected.
Reactie van Managmnet op 12 feb 2024
Dear valued guest, I apologize for failing to meet your expectations during your stay. We are beginning to upgrade many items and hope to better host you again in the future.

2/10 – Ontzettend slecht

Shirley

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Closet door was broken and couldn't be closed. No large towels in room. We request as soon as we discovered there were none. Returned to the desk an hr later to again request them and was told someone would bri g them right up. After another 40 minutes my husband went down yet again and got towels. Pool was not open although the web site said it was. The front desk attendent was rude to us as we were checking in before we discovered all the problems. There was only one coffee cup but 2 coffee makers. Smoke detector was falling off the ceiling . All security doors to the outside were left open all night. One security door couldn't be closed. Cleaning products were left in room. Windows were so dirty you couldnt see out Carpets were filthy. All in all it was an horrible experience.
1 nacht verbleven in februari 2024
Reactie van Managment op 12 feb 2024
Dear valued guest, I apologize for failing to meet your expectations during your stay. We are improving our property every day and hate you experienced some issues during your stay. I will speak with my team and improve the areas mentioned.

6/10 – Redelijk

Gayle

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Okay stay
Fairly clean, cleaning crew not so friendly, breakfast was just okay. Front desk people were nice.
1 nacht verbleven in januari 2024
Reactie van Denise - Assistant General Manager op 8 feb 2024
Dear Gayle,Thank you for sharing your experience with us. We hope to see you again in your future travels.

2/10 – Ontzettend slecht

Kayla

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very dirty hotel. Bathtub had hair all through it. Room and hallways smelled terrible
1 nacht verbleven in februari 2024
Reactie van Denise - Assistant General Manager op 8 feb 2024
Dear Kayla, Thank you for sharing your experience with us. We apologies for not meeting your expectations. I am passing this to our housekeeping department and leadership team so we can make sure this does not happen again.

10/10 – Uitstekend

Jennifer

1 nacht verbleven in februari 2024
Reactie van Karly op 6 feb 2024
DearJennifer,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 10/10 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!