Nachtclub

Beoordelingen van Hotel at the Waldorf

2 out of 5
Hotel at the Waldorf
1489 Hastings St E, Vancouver, BC

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 239 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 285 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 205 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 149 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 128 van 1006 beoordelingen" "

7,0/10

Netheid

8,0/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Hidde

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Did not clean my room only got fresh towels after 5 nights.
7 nachten verbleven in juni 2023
Reactie van Front desk op 30 jun 2023
Dear Hidde,Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience you experienced regarding the cleaning of your room and the delay in receiving fresh towels.Please accept our sincere apologies for the oversight in not cleaning your room during your stay. This does not meet our standards of service, and we will address this issue with our housekeeping team to ensure it does not happen again in the future.Regarding the provision of fresh towels, we apologize for the delay in delivering them to your room. We strive to fulfill guest requests promptly, and we regret that we did not meet your expectations in this regard.We would like to emphasize that we value your privacy and respect your space. As a result, our housekeeping and front desk teams will not enter the room without your permission, unless it is an emergency. However, we understand that you expected regular room cleaning and apologize for any miscommunication or inconvenience caused.We appreciate your feedback, as it allows us to improve our services and address areas that need attention. We will reinforce our communication procedures to ensure that guests are informed about the option to request room cleaning and other services.If there is anything else we can do to address your concerns or make it right for you, please do not hesitate to contact our management directly. We want to ensure your future stays are enjoyable and meet your expectations.Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Best regards,Hotel Management

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2019
Reactie van Hotel Management op 25 sep 2019
Thank you so much for the 4 out of 5! We hope you stay with us again.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2019
Reactie van Hotel Management op 31 mei 2019
Thank you for taking the time to submit a score on your stay with us. We appreciate the 4 out of 5. Thank you and we hope to see you again

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Het hotel ligt aan Hastingstreet, het goede deel. Het andere deel, richting centrum ligt vol met zwervers en verslaafden, ga daar niet langs. Je kunt beter voor een paar dollar de bus nemen.
2 nachten verbleven in juli 2018

6/10 – Redelijk

Tom

Positief: Personeel en service
Negatief: Netheid
Very odd neighborhood, didn't seel safe. Hotel room smelled smokey
1 nacht verbleven in september 2017
Reactie van Front Desk Supervisor op 31 jan 2018
Dear Guest, Thank you for taking the time to review our hotel. All the feedback we receive from our guests is important to us, as it helps us improve as a business. We always do our best to provide a comfortable, clean and safe stay for all our guests. I am sorry we were not able to address any of these issues while you were with us. We do apologize that we did not live up to your expectations. We will strive to do better in the future. Once again we would like to thank you for taking the time to review the hotel. Regards the team at Hotel at the Waldorf.

6/10 – Redelijk

Wendy

Positief: Netheid, personeel en service en comfort kamer
Prima prijs kwaliteit verhouding. Het hotel ligt aan de rand van de keerzijde van Vancouver. Veel daklozen en tentenkampen op steenworp afstand. Dit komt beangstigend over bij aankomst. Echter went het snel en is er geen kwaad in de zin van deze medemens, die veelal op ongelukkige wijze in dergelijke situatie terecht zijn gekomen. Ik heb me in het hotel veilig en prettig gevoeld. Parkeren bij de accommodatie is wel een uitdaging, aangezien het raam van onze buurman s nachts werd ingeslagen. Wees voorbereid op wat te verwachten en het beloofd een prima verblijf.
3 nachten verbleven in september 2017
Reactie van Front Desk Supervisor op 10 nov 2017
We are extremely pleased that you enjoyed your stay with us and hope that you will return to us again in the future. Thank you

10/10 – Uitstekend

Ruxandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in mei 2024

8/10 – Goed

Gökhan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bin zufrieden gewesen
4 nachten verbleven in mei 2024

4/10 – Matig

Dulce

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk unfriendly, Lobby was dirty, the parking lot felt very unsafe there was needles in the parking lot along with a lot of trash. This has been one of the worst property’s to stay at.
1 nacht verbleven in mei 2024

8/10 – Goed

John, Toronto

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The room was clean & adequate, just not the quality that I'm used to, as I normally stay at a Marriott, but as you are a 2-star hotel, it was as we expected: adequate, not luxurious; but staff were friendly. I do not, however, like the practice of taking a $150 deposit. Marriott simply has my credit card details & charges me when I depart; so you might want to let your patrons know that they are trusted. Taking that deposit is a little chintzy.
3 nachten verbleven in mei 2024

8/10 – Goed

Lyle

1 nacht verbleven in april 2024

6/10 – Redelijk

Richelle

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The stop plug in the bathroom was completely broken. The hotel while a bit dated was clean.
1 nacht verbleven in mei 2024

8/10 – Goed

Kelly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall we were happy with this hotel. It's about a ten minute walk east of the homelessness situation that East Hastings is known for. We were not concerned for our safety at all. To enter the main door from outside, the receptionist has to buzz you in or you use the key fob on your room key to unlock. The one thing that I couldn't get information for while booking was how to request a quiet room, so here it is: BOOK A QUEEN ROOM IF YOU WANT QUIET. The hotel is shaped like an L. One wing is all King rooms and is above the club so the floor will be vibrating and the bass will resonate until 2, 2:10am. The other wing is all Queen rooms and was very quiet. We'd originally booked a King room but the daytime receptionist on our first full day (we'd arrived just past midnight) was able to give us a room that had been freed up due to check out, so the rest of our nights were peaceful. Since this hotel is also a club on some nights there will be partiers outside the hotel having a smoke or socializing. I didn't really like that but I did know about the club beforehand so can't complain too much. When we had to go into the building and they were there I'd just ask them to move aside so I could use my key fob on the door and there was never an issue. This place suited our needs and if we end up going back to Vancouver we'll stay here again.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Kayla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Daisy

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I end up canceling our stay there. I feel unsafe for my vehicle as we have a lot of stuff from our camping. The receptionist was being honest that it is not safe to leave anything in our car. Even if it is not refundable , we didn’t stay overnight in that hotel.
1 nacht verbleven in mei 2024

4/10 – Matig

Zsarella Angeli

Area didn't feel safe.
4 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Maria

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Cheryl Alice, Loveland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a basic, budget hotel that has a lot to offer for the price. The lobby is quite small but adequate as was the room we stayed in. It was clean and nicely furnished and had good quality linens. Be advised that there is no elevator to the 2nd floor, but the night clerk very kindly carried most of our luggage up the stairs. The area around the hotel is "iffy" but a bus stops right in front of the hotel and taxis and Uber arrive in minutes. We had an excellent breakfast in the attached restaurant and had friendly, fast service as well. Overall I would recommend this hotel if you want to forego the very expensive downtown hotels.
1 nacht verbleven in mei 2024

4/10 – Matig

Janet

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Savio

Unfortunately I got to the property a day late due to my travels. The rooms are very small but the space works in the end. My bathroom had no place to store my supplies like tooth brush, toothpaste, gel, floss, shaver etc. So I had to store them outside the bathroom next to the closet. The bed was lumpy but fortunately I can put up with beds. In the morning however the city was redoing the road and they had MAJOR construction and I couldn’t sleep. Unfortunately it was beyond the hotels control. So I checked out that day and the hotel was good about working with me and getting me a refund. At the end of the day, the staff were very friendly and most importantly the price was right. Good luck. Lots of people there for the boat cruises.
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Harold

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The homeless being close to my car
1 nacht verbleven in mei 2024

4/10 – Matig

Digant

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Furniture and interior of the room is very old
1 nacht verbleven in mei 2024

6/10 – Redelijk

Christopher, Auburn

Reisde met familie
Positief: Netheid, personeel en service
Staff tried very hard to be helpful. Bar (in house) noisy till 2am
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Francine

Reisde met familie
Neighborhood
1 nacht verbleven in mei 2024
Reactie van Front desk op 14 mei 2024
Thanks, for staying!

8/10 – Goed

Dusti, Gatesville

Positief: Netheid, personeel en service
The staff is very friendly. There is no lift, but the desk attendant carried my bag up for me. He warned me of the noise from the Tiki Bar, but it wasn't so bad. It didn't keep me up. This place is dated, but they work hard to make the best of what it is.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Joan Caballé

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo ok
2 nachten verbleven in mei 2024

8/10 – Goed

Bernie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is dark , not enough light.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Darian

Positief: Personeel en service
Negatief: Voorzieningen
I stayed fully knowing what the Waldorf is and was. It's an old hotel with lots of character and it's relatively inexpensive and close to all the groovy stuff East Van has to offer. Over the years there has been a couple good restaurants in the building. Now its Howe Sound Brewing and it's really mediocre, and not very clean. Over all the stay was meh. But it was also under $200/night.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Glenn

2 nachten verbleven in mei 2024

8/10 – Goed

Heather

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to Commercial Drive, SkyTrain and downtown.
2 nachten verbleven in mei 2024
Reactie van Bhavik Wadhawan op 10 mei 2024
We're glad to hear that our hotel's location near Commercial Drive, the SkyTrain, and downtown was convenient for you. We strive to provide our guests with a convenient and accessible location to explore the city. Should you choose to stay with us again in the future, we hope to provide you with an even better experience overall. Thank you for sharing your positive feedback!

4/10 – Matig

shaoann, Las Vegas

Reisde met familie
Negatief: Voorzieningen
The building common areas (stairs, hall way), as well as the guest rooms, were not dirty and smelly. No hot water heating appliance, and no microwave in rooms.
1 nacht verbleven in mei 2024
Reactie van Mia op 9 mei 2024
Thank you for bringing your concerns to our attention. We appreciate your feedback and apologize for any inconvenience you experienced.We take all guest feedback seriously and will review our amenities offerings to ensure a more comfortable stay for all our guests.If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Mia Supervisor

6/10 – Redelijk

Amanda

Reisde met partner
Positief: Personeel en service
The gentleman who checked us in late night was extremely accomodating and kind
1 nacht verbleven in mei 2024
Reactie van Mia op 9 mei 2024
Thank you for your feedback. We greatly value our team's commitment to exceptional service, especially during late-night check-ins. We're glad to hear about your positive experience.Mia Supervisor

10/10 – Uitstekend

Jacob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Mia op 9 mei 2024
Thank you for choosing to stay with us. We appreciate your patronage and hope you had a pleasant experience.Best regards,Mia Supervisor

6/10 – Redelijk

Alisha

Reisde met partner
Positief: Netheid, personeel en service
Staff was phenomenal but it’s a rough area so extremely loud. Room was decently clean
2 nachten verbleven in mei 2024
Reactie van Mia op 9 mei 2024
Thank you for your feedback. We appreciate your recognition of our exceptional staff. We apologize for any inconvenience caused by the noise in the area. We strive to maintain cleanliness standards and will continue to improve.Mia Supervisor

10/10 – Uitstekend

Ronnie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would stay again, well located
1 nacht verbleven in april 2024
Reactie van Mia | Supervisor op 9 mei 2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 – Redelijk

Sharlene

Positief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Front desk op 9 mei 2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 – Redelijk

Measha

Reisde met partner
Positief: Netheid, personeel en service
Not the worse part of town but definitely not the best. The staff were nice, the restaurant had good food options and was not overly busy. We didn't have a shower curtain, which was odd and the coffee wasn't great. Bed was comfier than expected. Good spot for a quick visit to the mainland, if you're not fussy.
1 nacht verbleven in mei 2024
Reactie van Mia | Supervisor op 9 mei 2024
Thank you for sharing your experience. We appreciate your feedback and will address the issues mentioned. We're glad you found the staff pleasant and enjoyed the food options. We'll work on improving the coffee quality and ensuring all amenities are provided consistently. We hope to welcome you back for another visit.

2/10 – Ontzettend slecht

Thammy Gel

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
At out first night it was fine. The Hotel staff in the morning is really nice and helpful but the male staff at night is kinda rude. He was plain when we were paying for the second night but when the music below us started to be very loud friday 11pm - we called the frontdesk to ask until what time it will be loud. FYI we understand it’s friday and party night. But the next question I asked him annoyed me and my partner, I asked him how come this was not mentioned to us when we booked the second night. The male staff is the one who asked us to come down and asked us to pay but he never mentioned to us that it’s loud every weekend because of the party. But he really insisted that he told us before asking us to pay. IT’S REALLY NOT A GOOD IDEA TO EXTEND OUR. STAY HERE.. VERY VERY LOUD AND THE TREMBLING OF THE BASS IS UNBELIEVABLE
1 nacht verbleven in mei 2024
Reactie van Front desk op 9 mei 2024
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the noise disturbance and any misunderstanding during your interaction with our staff. Your comments are valuable to us, and we will address these concerns internally to ensure a more seamless experience for our guests in the future. Please don't hesitate to reach out if there's anything further we can assist you with.Warm regards,

2/10 – Ontzettend slecht

Selim

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room 104 shall never be used to accommodate people. The front desk warned us before about the music and the high noise due to that but the main problem was the noise coming from the road. The windows were like there is no window at all. All the vehicles and the people's sound were like they were also in the room.
1 nacht verbleven in april 2024
Reactie van Bhavik Wadhawan op 10 mei 2024
We sincerely apologize for the inconvenience you experienced during your stay in Room 104. Your feedback is invaluable to us, and we deeply regret that the noise disturbance from both the music and the road disrupted your comfort. Please rest assured that we take your comments seriously and will address the issues with the room's soundproofing to ensure a more peaceful environment for future guests. We appreciate your understanding and hope for the opportunity to welcome you back for a much-improved stay.

6/10 – Redelijk

Gilles

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It is what it is
2 nachten verbleven in april 2024
Reactie van Bhavik Wadhawan op 10 mei 2024
We understand and respect your perspective. Should you ever decide to give us another chance in the future, we'll do everything possible to ensure a vastly improved experience. Thank you for sharing your feedback with us.

4/10 – Matig

River

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
cockroaches and uncleaned drawers
Reactie van Bhavik Wadhawan op 10 mei 2024
We're truly sorry to hear about the issues you encountered during your stay, particularly regarding the presence of cockroaches and uncleaned drawers in your room. This falls far below the standard of cleanliness we strive to maintain for our guests. Rest assured, we are taking immediate action to address these concerns and have implemented additional measures to ensure thorough cleaning and pest control in all our rooms. Your feedback is invaluable in helping us improve, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your trust and welcome you back for a much more pleasant experience in the future.

10/10 – Uitstekend

Vinh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mia | Supervisor op 9 mei 2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

6/10 – Redelijk

George

Positief: Netheid
3 nachten verbleven in april 2024
Reactie van Mia | Supervisor op 9 mei 2024
Thank you for your rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

4/10 – Matig

John

Reisde met familie
This hotel only has rooms 1 floor above ground level and NO elevator, phone in the room did not work, had to ask for face towels. Not happy with my stay here
1 nacht verbleven in april 2024
Reactie van Bhavik Wadhawan op 10 mei 2024
We're deeply sorry to hear that your experience at our hotel fell short of your expectations. Your comfort and satisfaction are our top priorities, and we regret that we failed to meet them during your stay. We understand the importance of amenities such as working phones and readily available towels, and we apologize for any inconvenience caused by their absence. Please know that your feedback is being taken seriously, and we are actively working to address these issues to ensure a more enjoyable experience for all our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.

4/10 – Matig

ryan

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
the place was pretty dismal, the price was agreeable for vancouver, but you got exactly what you paid for. I worked in hotels and never seen a place so inflexible about check in times, and whoever designed the bathroom in my suite had either no intention of a person using it, or a twisted sense of humour. Stayed there in 2006 and was looking forward to coming back, but that was the last time
1 nacht verbleven in april 2024
Reactie van Bhavik Wadhawan op 10 mei 2024
We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is crucial to us, and we sincerely apologize for any inconvenience caused by our inflexible check-in times and the design of the bathroom in your suite. We understand the importance of providing a comfortable and accommodating environment for our guests, and it's disheartening to hear that we fell short of your expectations. Please know that we take your comments seriously and will use them to improve our services and facilities moving forward. We appreciate your past patronage and regret that we were unable to provide a more positive experience for you this time. If you ever reconsider staying with us again, we would welcome the opportunity to exceed your expectations and regain your trust.

2/10 – Ontzettend slecht

Qais

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When I first entered the hotel, I felt that someone had urinated all over the hotel. Whatever it was a bad experience, and I don’t recommend this hotel to anyone.
2 nachten verbleven in april 2024
Reactie van Bhavik Wadhawan op 10 mei 2024
We're deeply sorry to hear about your unpleasant experience upon entering our hotel. Maintaining a clean and welcoming environment is a top priority for us, and we sincerely apologize for any odor that may have detracted from your stay. Your feedback is incredibly important, and we take it seriously as we continually strive to improve our services. We understand your disappointment, and we regret that we were unable to meet your expectations on this occasion. We hope you'll reconsider in the future, and if given the opportunity, we would be grateful for the chance to provide you with a much more positive experience.

2/10 – Ontzettend slecht

Ojo

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place is a mess
1 nacht verbleven in april 2024
Reactie van Bhavik Wadhawan op 10 mei 2024
We're truly sorry to hear that your experience at our hotel was less than satisfactory. Maintaining a clean and organized environment is a priority for us, and we apologize for any shortcomings in this regard during your stay. Your feedback is invaluable, and we will address the issues you've raised to ensure a more pleasant experience for our guests in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit.

4/10 – Matig

Chase

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Front desk op 10 mei 2024
Thank you for sharing your rating with us. We appreciate your feedback and will strive to make improvements based on your experience.

2/10 – Ontzettend slecht

Megan

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Worst Ghetto of Vancouver! We went in and booked out immediately. They let you know that they’re not responsible for the damage to your car which is not reassuring with all the broken glass in the parking lot. People in that area give you an immense feeling of insecurity, you don’t want to be there, especially at night. Around the place there’s graffiti everywhere, trash everywhere, the hotel is part of a bar and the only reassuring thing is the key lock on the front door of the building which seem totally necessary due to the outside surroundings but doesn’t put you completely at ease due to the emergency door that doesn’t even close of completely, you can see outside from the gap of the door. Would never recommend this place.
1 nacht verbleven in april 2024
Reactie van Front desk op 10 mei 2024
Thank you for sharing your experience with us. We apologize for the discomfort and inconvenience you encountered during your stay. Your feedback is valuable, and we will take it into account to improve our services and facilities.

10/10 – Uitstekend

Gurjant

2 nachten verbleven in april 2024