Voorkant van accommodatie

Beoordelingen van Sandman Hotel Victoria

3 out of 5
Sandman Hotel Victoria
2852 Douglas St, Victoria, BC

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 366 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 362 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 143 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 85 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 44 van 1000 beoordelingen" "

8,0/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Norma

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The pool area was nice enough, in need of repairs. Denny’s right in hotel was very convenient, staff were friendly and helpful.
5 nachten verbleven in april 2024
Reactie van Anjali, Manager op 13 mei 2024
Thank you for visiting the Sandman Hotel Victoria and providing a five-star rating. We are happy to hear that our staff was approachable and accommodating during your visit, and we hope to see you again soon.. Regards, Anjali

8/10 – Goed

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed 2 nights .. pretty close to everything we wanted to do
2 nachten verbleven in mei 2024
Reactie van Anjali, Manager op 11 mei 2024
Thank you for your 5-star review, and staying with us at the Sandman Hotel Victoria. We look forward to hosting you again. Regards, Anjali

10/10 – Uitstekend

Jocelyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very fast check in and front desk are so friendly and helpful
1 nacht verbleven in mei 2024
Reactie van Anjali, Manager op 11 mei 2024
Thank you for your 5-star review, and staying with us at the Sandman Hotel Victoria. Our staff is comprised of individuals who love looking after our guests. We look forward to hosting you again. Regards, Anjali

8/10 – Goed

Charlene

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very quiet, Dennys next door great and enjoyed the pool
1 nacht verbleven in mei 2024
Reactie van Anjali, Manager op 9 mei 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your comments. We are pleased to hear that you enjoyed your stay with us and we look forward to seeing you again. Regards, Anjali

10/10 – Uitstekend

Anish

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's good
1 nacht verbleven in mei 2024
Reactie van Anjali, Manager op 8 mei 2024
Thank you for your 5-star review, and staying with us at the Sandman Hotel Victoria. We look forward to hosting you again. Regards, Anjali

8/10 – Goed

Elijah

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved Denny’s and the clean and decent gym
4 nachten verbleven in mei 2024
Reactie van Anjali, Manager op 7 mei 2024
We appreciate your amazing rating and staying at the Sandman Hotel Victoria. We are glad to hear you enjoyed Denny's and our amenities. We hope to see you again soon. Regards, Anjali

10/10 – Uitstekend

Natalia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The facility was very cleanly and the staff were friendly. I loved the rooms as they were very cozy.
1 nacht verbleven in mei 2024
Reactie van Anjali, Manager op 7 mei 2024
We appreciate you staying at the Sandman Hotel Victoria and giving us a 5-star review. We are happy to hear that you found our staff and services enjoyable. We look forward to seeing you soon. Regards, Anjali

6/10 – Redelijk

Chris

Zakenreiziger
Positief: Personeel en service
You get what you pay for
1 nacht verbleven in mei 2024
Reactie van Anjali, Manager op 4 mei 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your feedback. We are sorry to observe that your stay with us was mediocre. We hope that we have an opportunity to serve you again. Regards, Anjali

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was a great stay comfy beds very clean and great service
1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 29 apr 2024
We appreciate your positive review and the time you spent at the Sandman Victoria. We are happy to hear that you had a comfortable stay. We hope to welcome you again soon. Regards, Anjali

10/10 – Uitstekend

Sukhjinder

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very warm welcoming and friendly 😊 even though we checked in late it was worth and the front desk Rep told us friendly that let us know if you will checkout little late .
1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 29 apr 2024
We value your time spent at the Sandman Victoria and your good review. We're thrilled to hear that you had a pleasant stay; our staff members enjoy looking after guests, so we're glad you appreciated the late check-out. Regards, Anjali

8/10 – Goed

German

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location
2 nachten verbleven in april 2024
Reactie van Anjali, Manager op 29 apr 2024
We appreciate your positive review and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali

10/10 – Uitstekend

Laniah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 29 apr 2024
We value your positive feedback and your experience staying at the Sandman Hotel Victoria. We hope to see you again soon. Regards, Anjali

8/10 – Goed

Makoto

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall good
1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 26 apr 2024
We appreciate your feedback and stay at Sandman Hotel Victoria. We are glad that you appreciated the property and our services, and we hope to welcome you back soon. Regards, Anjali

8/10 – Goed

Thomas

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The TV cable selection and remote were poor
2 nachten verbleven in april 2024
Reactie van Anjali, Manager op 26 apr 2024
We value your feedback and stay at the Sandman Hotel Victoria. We hope to see you again soon and are delighted that you enjoyed the property and our services.

10/10 – Uitstekend

Emily

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We are family of 4 and we stay in this hotel all I can say is we had such a quiet and spacious room totally recommend this hotel!
2 nachten verbleven in april 2024
Reactie van Anjali, Manager op 26 apr 2024
We value your 5 star rating and kind comments mean so much to us. We hope to see you again soon and are pleased that you and your family had a wonderful stay with us. Regards, Anjali

8/10 – Goed

Elvira

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 26 apr 2024
We appreciate your positive review and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali

10/10 – Uitstekend

Akashdeep

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great rooms & service
1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 24 apr 2024
We appreciate your five-star review and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali

8/10 – Goed

Alix

Reisde met familie
Positief: Netheid, personeel en service
Stayed there with my son for a swimming competition, clean and convenient
3 nachten verbleven in april 2024
Reactie van Anjali, Manager op 22 apr 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your comments. We are delighted to hear that you found our pool appropriate and clean for your son's practice. We hope to see you again soon. Regards, Anjali

10/10 – Uitstekend

Chantal

1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 11 mei 2024
We appreciate you staying at the Sandman Hotel Victoria and leaving a 5-star review. We look forward to seeing you again soon. Regards, Anjali

8/10 – Goed

Chloe

1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 11 mei 2024
Thank you for your staying with us at the Sandman Hotel Victoria and sharing your positive rating. We look forward to hosting you again. Regards, Anjali

10/10 – Uitstekend

Mae

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quiet.
1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 21 apr 2024
We appreciate your 5-star rating and your stay at the Sandman Hotel Victoria. It brings us great pleasure to learn that you found the property and our services enjoyable, and we hope to have you stay with us again soon. Regards, Anjali

2/10 – Ontzettend slecht

Nihal

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
I had booked 2 rooms at the hotel for 2 nights and 3 days. I was very disappointed after finding a long hair on the towel inside the washroom. One of the rooms garbage was over filling and had the card left on the door. I asked the cleaning worker who was outside couple rooms down in the afternoon while leaving the room requesting to pick up the over filling garbage which was full inside. The worker said to have the card in the right position which i made sure it was. Returned back at night and found the garbage bins still full. Went to the front desk next day who said he would get it done, which again was not done again. Then was asked by the front desk guy to put it outside and he would come and pick up, again that did not happen. Its a convenient location but i was with my parents who were visiting from Toronto who did not enjoy the stay there. Very disappointed after spending soo much money booking two rooms but the service was below par. I would not recommend this hotel if you are taking your family.
2 nachten verbleven in april 2024
Reactie van Anjali, Manager op 29 apr 2024
We are extremely sorry to read that your stay with us was unpleasant due to the aforementioned. We will be connecting with you on this soon. Regards, Anjali

6/10 – Redelijk

Roy

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Anjali, Manager op 17 apr 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your rating. We are displeased to notice that your stay with us was mediocre; should you need to discuss this further, please feel free to contact the Hotel directly. Regards, Anjali

8/10 – Goed

Amanda

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice and the facilities were what was needed for a quick stay.
1 nacht verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Thank you Amanda! We are so pleased you were able to enjoy the pool! We hope you come back again soon! Kind regards, Amy Leonard

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was nice and pool was perfect for kids
2 nachten verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Thank you Michelle for your 4 star review! We are so pleased you enjoyed our facilities. We are so glad the kids took advantage of the pool too! Thanks again, Amy Leonard

10/10 – Uitstekend

Kathleen

1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 4 mei 2024
We appreciate your 5-star rating and the time you spent at the Sandman Victoria. We are happy to learn that your stay was enjoyable, and we look forward to seeing you again. Regards, Anjali

8/10 – Goed

Brett

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall good experience, didn't like that $150 security deposit not credited back to card upon checkout as I was told, does not take 5 business days to credit back. Could use more than 2 chairs in pool area! Staff was pleasant and nice.
3 nachten verbleven in april 2024
Reactie van Anjali, Manager op 14 apr 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your comments. The release of the pre-auth hold often takes 4-5 business days, depending on the bank. We are pleased that your experience was pleasant, and we look forward to welcoming you again soon. Regards, Anjali

10/10 – Uitstekend

Kasandra

Positief: Voorzieningen
the staff and the pool
1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 13 apr 2024
We appreciate your feedback and staying at the Sandman Hotel Victoria. We are glad to hear that you had fun in the pool; our team takes great pride in looking after our guests. We hope to welcome you again soon. Regards, Anjali

8/10 – Goed

Dale

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff, easy check in, very nice room.
3 nachten verbleven in april 2024
Reactie van Anjali, Manager op 12 apr 2024
Thank you for choosing to stay with us at the Sandman Hotel Victoria and sharing your comments. We have individuals on our team that love taking care of our guests, and we hope to see you again soon. Regards, Anjali

10/10 – Uitstekend

James

2 nachten verbleven in april 2024
Reactie van Anjali, Manager op 29 apr 2024
We appreciate your 5-star rating and stay at the Sandman Hotel Victoria. We are delighted to hear you enjoyed the home and our services, and we hope to welcome you back soon. Regards, Anjali

4/10 – Matig

Seble

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
The room smell musty. The carpet is messy and dirty. Needs deep cleaning.
4 nachten verbleven in maart 2024
Reactie van Anjali, Manager op 7 apr 2024
We are extremely disheartened to learn about your unpleasant stay with us, and thank you for your comments. Should you need to discuss this further, please contact the hotel directly. Regards, Anjali

10/10 – Uitstekend

kyel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great amenities and staff
1 nacht verbleven in april 2024
Reactie van Anjali, Manager op 3 apr 2024
Thank you for staying with us at the Sandman Hotel Victoria and sharing your 5-star rating. We are delighted to read that you enjoyed the property and our services. We look forward to seeing you again. Regards, Anjali

4/10 – Matig

Fraulein

Reisde met familie en kleine kinderen
Not satisfied with the service.
2 nachten verbleven in maart 2024
Reactie van Anjali, Manager op 2 apr 2024
Thank you for staying with us at the Sandman Hotel Victoria. We are displeased to read that your stay with us was unpleasant. We appreciate that we had the chance to connect on this earlier today, and hope that we have an opportunity to serve you again. Regards, Anjali

10/10 – Uitstekend

Ariza

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Anjali, Manager op 1 apr 2024
Thank you for staying with us at Sandman Hotel Victoria and providing a 5 star rating. We are glad to hear you appreciated the property and our services, and we hope to see you again soon. Regards, Anjali

8/10 – Goed

Amrita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice. Will come back again
4 nachten verbleven in maart 2024
Reactie van Anjali, Manager op 1 apr 2024
We value your feedback and are appreciative that you chose to stay with us at the Sandman Hotel Victoria. Your positive feedback about the property and our services makes us very happy, and we hope to have the opportunity to see you again soon. Regards, Anjali

8/10 – Goed

Melissa

Reisde met een groep
Positief: Netheid
For a one night stay with pool and hot tub being close to downtown Victoria, it is a great option. I would not stay more than 2-3 nights as it offered the basics as a hotel. I am happy we booked the kitchenette room just to have some extra space for a group of 4 people. They can definitely improve on the toiletries they offer if it is a larger group of 4; and also ensure there are plenty of towels.
1 nacht verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Thank you so much for your review and for taking the time to let us know where we can improve. We hope you will stay again in the future. Thanks again, Amy Leonard

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the fact there is good food close by and it has easy access.
1 nacht verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Thank you Tom for your 5 star review! We are so pleased you enjoyed your stay and the restaurants close by. We hope you will stay with us again. Kind regards, Amy Leonard

10/10 – Uitstekend

Zach

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in maart 2024
Reactie van General Manager op 21 mrt 2024
Thank you so much for your 5 star review, Zach! We are so glad you enjoyed your stay. We hope to welcome you back again soon. Thanks again, Amy Leonard

10/10 – Uitstekend

Terry

Reisde met familie en kleine kinderen
Very friendly and helpful staff,great location for everything
2 nachten verbleven in maart 2024
Reactie van General Manager op 21 mrt 2024
Hi Terry! Thank you so much for your 5 star review. We are so glad you enjoyed your stay. We hope to welcome you back again soon. Thanks again, Amy Leonard

10/10 – Uitstekend

Suzy

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were very friendly, knowledgeable and helpful. I lost my wallet and they worked with me so I would be able to check in. Rooms are nice and clean.
1 nacht verbleven in maart 2024
Reactie van General Manager op 20 mrt 2024
Thank you so much Suzy for your 5 star review! I am so glad you enjoyed your stay and hope to welcome you back again! Thanks, Amy Leonard

8/10 – Goed

Jude

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location, nicely decorated. I wish Denny's had opened at 6.
1 nacht verbleven in maart 2024
Reactie van General Manager op 21 mrt 2024
Thank you so much for your review! We are so glad you enjoyed your stay. Also, we are planning on opening Denny's earlier too. You should see that in the next few months! Thanks again, Amy Leonard

10/10 – Uitstekend

Terra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed our stay.
3 nachten verbleven in maart 2024
Reactie van General Manager op 21 mrt 2024
Thank you so much for your 5 star review, Terra! We are so glad you enjoyed your stay. We hope to welcome you back again soon. Thanks again, Amy Leonard

6/10 – Redelijk

Manjot

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van General Manager op 20 mrt 2024
Thank you for your 5 star review, Manjot. We are so glad you enjoyed your stay and hope to welcome you back again soon. Thanks again, Amy Leonard

10/10 – Uitstekend

cheryl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did not like the unhoused hanging around but I realize that is everywhere
1 nacht verbleven in maart 2024
Reactie van General Manager op 20 mrt 2024
Thank you for your 5 star review, Cheryl. We are so glad you enjoyed your stay in the hotel and hope we made you feel welcome and safe. Thanks again, Amy Leonard

8/10 – Goed

Aaron

2 nachten verbleven in maart 2024
Reactie van Anjali, Manager op 7 apr 2024
We are appreciative of your decision to stay at the Sandman Hotel Victoria and for leaving us a favorable review. We hope to see you again soon. Regards, Anjali

10/10 – Uitstekend

Tongli

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything looks good.
1 nacht verbleven in maart 2024
Reactie van General Manager op 20 mrt 2024
Thank you for your 5 star review, Tongli. We are so glad you enjoyed your stay and hope to welcome you back again soon. Thanks again, Amy Leonard

10/10 – Uitstekend

Leonardo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van General Manager op 20 mrt 2024
Thank you for your 5 star review, Leonardo. We are so glad you enjoyed your stay and hope to welcome you back again soon. Thanks again, Amy Leonard

10/10 – Uitstekend

Andrew, Nanaimo

1 nacht verbleven in maart 2024
Reactie van Anjali, Manager op 7 apr 2024
Thank you for choosing to stay with us at the Sandman Hotel Victoria and sharing your 5-star rating. We are delighted to read that you enjoyed the property and our services and look forward to seeing you again soon. Regards, Anjali

4/10 – Matig

ALEX

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I did Expedia for a night. I decided to stay an extra night so I did Expedia for the next night before checkout. Went down to ask and all was good. Then a few hours later I got charged again by the hotel. They said they will reimburse. But it would take 8 to 10 business days. Shouldn’t have been done in the first place.
1 nacht verbleven in maart 2024
Reactie van General Manager op 14 mrt 2024
Hi Alex, I am so sorry this happened to you and a lack of communication on our end. Your preauthorization has been released. It does take a few day for your bank to release this. Again, I am so sorry for the inconvenience and hope the rest of your stay was restful. Kind regards, Amy Leonard