Luxe beddengoed, een kluis op de kamer, een bureau, een laptopwerkplek
Beschikbaarheid controleren

Beoordelingen van Sheraton Virginia Beach Oceanfront Hotel

3.5 out of 5
Sheraton Virginia Beach Oceanfront Hotel
3501 Atlantic Avenue, 36th Street & Atlantic Avenue, Virginia Beach, VA

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 76 van 178 beoordelingen" "
Gastenscore: 8 - Goed. 38 van 178 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 178 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 178 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 178 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Myrna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Didn’t like staff knocking on the knock after I asked to stay for a later check out.
3 nachten verbleven in april 2024

10/10 – Uitstekend

christian, Phoenix

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The balcony railings should be built with more stability
2 nachten verbleven in april 2024

10/10 – Uitstekend

Quinton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

MANISH

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent. Clean , good interiors. Balcony is a bit small.
1 nacht verbleven in april 2024

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

David

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was very dated, which is ok , but there should have been updates long ago which obviously never happened. Customer service was very poor. They would not even answer the guest services number at all which was very annoying. Had to go to the front desk twice for example after being told they would bring ironing board up ( which it should have beenin room), which was then brought up by maintenance individual, who did also bring up some towels when housekeeping had not cleaned the room that morning. Taking luke warm showers was definitely not any fun either for my stay. I was informed that they could not turned it up anymore because they were afraid of “ burning” children. I was also told I “need to be patient “ because I was on top floor and would take a while for the “hot “ water to get to me. That was ridiculous of course. I have stayed in numerous hotels for decades , and no other hotels have gave me the children safety spiel. The carpets were very worn as well , so maybe that’s why when in the shower the water under my feet turned black. Not sure if that caused it or not, but never felt the room was clean either after that. In their defense, I asked to speak with the General Manager and he did call and appeared to be alarmed about what I was telling him and said he was going to look into things. Of course nothing happened during my stay, except he didn’t charge me from my room for first night. He also informed me he had just took over as GM 4 days before.
2 nachten verbleven in april 2024

8/10 – Goed

lynnasia

Reisde met partner
Room was okay , some items was broken like dressers and bottom rim of drawers wouldn’t close . Room was clean !!
1 nacht verbleven in april 2024

4/10 – Matig

Kymani

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I arrived and received a dirty room I was told I would get a replacement I then got a replacement that was clean however with a terrible view . The pool isn’t open they lied. Lady said “Pool doesn’t open until around Labor Day weekend sweetie” Restaurant food was good & bartender was great. Elevator was tripping zero fun at hotel I should have stayed at the Hilton property that has the sky bar. Also very weird hotel layout tons of things closed & bar by the pool area was under construction and was an eyesore WAS not informed construction is going on at hotel. Only upside is beach was really close to hotel wouldn’t stay here again
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Kelsi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great time loved the room and lots of good food around :) thanks!
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Roe

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like all staying
4 nachten verbleven in maart 2024

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was polite and courteous!!!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Stefanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Kevin

1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Bethann

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stayed at your Virginia Beach location. It was not a pleasant experience. Only had one elevator while doing construction, and hosting a retreat. I have RA had to wait 30 min for an elevators. Staff was rude. Their biggest excuses is that they were under staffed. NOT MY PROBLEM when we paid good money to stay there. The room was dirty. I wish we stayed somewhere else. We will not come back it a shame because the next 4 years I will have to frequent the area.
1 nacht verbleven in maart 2024
Reactie van Sheraton Virginia Beach op 27 mrt 2024
Thank you for your feedback, Bethann. We truly apologize for the issues experienced.

6/10 – Redelijk

A

Reisde met familie
Decent Hotel.
1 nacht verbleven in maart 2024
Reactie van Sheraton Virginia Beach op 27 mrt 2024
Thank you for your feedback, A. We hope to have the opportunity to better serve you in the future.

8/10 – Goed

Mefodiy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed there for a weekend, it was nice and quiet
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
VERY clean and fancy like. Hallways smelled amazing and clean!! Beds were cozy and not as firm as many others (thankfully!!). We only stayed one night as we were making our trek home, but this could definitely be a longer vacation stop next time! Only complaint is getting in and out of the parking garage and paying for parking. Our truck almost couldn’t make the turn out and there would have been no way to back up as it was a tight turn.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Felicia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and helpful staff
1 nacht verbleven in februari 2024

8/10 – Goed

Jane

1 nacht verbleven in februari 2024

6/10 – Redelijk

rayvonnia

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk was very friendly. The rooms were not ready though. It took awhile. But they did make up for it by treated us to dinner in their restaurant. By the time we were finished our room was ready.
1 nacht verbleven in februari 2024
Reactie van Sheraton Management op 19 feb 2024
Thank you for your feeback, Rayvonnia. We apologize for the inconvenience of waiting to check in but happy we could make it right.

10/10 – Uitstekend

Sarah

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Angelica Nicole

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Valet service sucks. No microwave. No ice machine on our floor and had to go to another floor. Only one of the elevators are working so we had to wait a long time and just ended up taking the stairs. One of the shampoo bottles in the shower got a white hair on the pump, nasty. The guy that was managing valet services is very rude. Overall not a good experience for the price i paid. Not coming back here.
2 nachten verbleven in februari 2024
Reactie van Sheraton Management op 19 feb 2024
Thank you for your feedback, Angelica. We truly apologize for falling short and hope you consider staying with us again.

10/10 – Uitstekend

Tammy

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the bed was most comfy I ever slept in at a hotel. Great view of water.
1 nacht verbleven in januari 2024
Reactie van Sheraton Management op 19 feb 2024
Thank you for being our guest, Tammy. We hope you come back to enjoy our beds again!

10/10 – Uitstekend

Alexander

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great and friendly staff, clean well maintained facility. Great location
1 nacht verbleven in december 2023
Reactie van Sheraton Management op 19 feb 2024
Thank you for staying with us, Alexander. We hope to have you as our guest again in the future!

10/10 – Uitstekend

Kullene

1 nacht verbleven in januari 2024
Reactie van Sheraton Management op 19 feb 2024
Thank you for staying with us, Kullene. We are happy your stay was a 10 out of 10!

10/10 – Uitstekend

Nyima

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sheraton Management op 19 feb 2024
Thank you for staying with us, Nyima. We hope to welcome you again!

8/10 – Goed

Amanda L

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Did not like that yhe ice machine on our floor did not have any ice the whole time we were there , also the hot water in the bathroom took 15 minutes of running to become hot. Other than that our stay was great.
7 nachten verbleven in december 2023
Reactie van Sheraton Management op 4 jan 2024
Thank you for your feedback, Amanda. We apologize for the inconveniences you experienced but hope we have the chance to wow you in the future!

10/10 – Uitstekend

Jaleesa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Sheraton Management op 4 jan 2024
Thank you for staying with us, Jaleesa! We hope to welcome you as our guest again.

10/10 – Uitstekend

Davante

2 nachten verbleven in december 2023
Reactie van Sheraton Management op 4 jan 2024
Thank you for your feedback, Davante! We hope to welcome you back again!

4/10 – Matig

Miracle

2 nachten verbleven in december 2023
Reactie van Sheraton Management op 4 jan 2024
Thank you for staying with us, Miracle. We hope to have the opportunity to wow you in the future!

8/10 – Goed

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was great location
1 nacht verbleven in december 2023
Reactie van Sheraton Management op 4 jan 2024
Thank you for your feedback, Richard! We hope to welcome you as our guest again.

4/10 – Matig

Christopher

1 nacht verbleven in december 2023

6/10 – Redelijk

Donis

Zakenreiziger, Reisde met partner
Positief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Sheraton Management op 4 jan 2024
Thank you for staying with us, Donis. We hope to have the opportunity to wow you in the future!

10/10 – Uitstekend

Perrie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Sheraton Management op 19 feb 2024
Thank you for staying with us, Perrie. We hope to see you again soon!

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fantastic! The only cons were the room thermostat kept changing on its on to a cooler temperature and it was really cold in the room throughout the night. It took two hours for it to adjust, right when it was time to get up and leave. The other, the parking garage only allows vehicles under 7ft tall. If you are driving a company work truck you have no where to park.
2 nachten verbleven in december 2023
Reactie van Sheraton Management op 23 dec 2023
Thank you for your feedback, John, and providing us with areas of opportunity! We hope to welcome you back again.

6/10 – Redelijk

Jacqueline

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Parking is a garage across the street and you need to advise customers that they place a 150.00 hold at check in, hotel was very clean and nice
2 nachten verbleven in december 2023
Reactie van Sheraton Management op 23 dec 2023
Thank you for your feedback, Jacqueline. We hope you enjoyed your stay with us.

10/10 – Uitstekend

Tiffanie

Reisde met partner
Positief: Netheid, voorzieningen
1 nacht verbleven in december 2023
Reactie van Sheraton Management op 19 dec 2023
Thank you for staying Tiffanie! We'd love to welcome you back again.

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Sheraton Management op 19 dec 2023
Thank you for staying with us Susan! We'd love to welcome you back again.

10/10 – Uitstekend

Quanesha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like my stay at the hotel
2 nachten verbleven in december 2023
Reactie van Sheraton Management op 19 dec 2023
Thank you for your feedback, Quanesha! We hope to welcome you back in the future.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ideal beachfront hotel
Easy check-in. Clean rooms & facility. Friendly & helpful employees. Quality breakfast & lunch choices. Easy parking . Will definitely stay again.
2 nachten verbleven in december 2023
Reactie van Sheraton Management op 19 dec 2023
Thank you for your feedback, Robert! We hope to welcome you back as our guest in the future.

10/10 – Uitstekend

Joseph, Downey

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Sheraton Management op 19 dec 2023
We are glad you enjoyed your stay, Joseph. We'd love to welcome you back again as our guest.

10/10 – Uitstekend

jim

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
There was a sewer smell at times during our 4 night stay and the pounding forenovating was annoying 12 hours a day
4 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Tiffany

Zakenreiziger
Negatief: Personeel en service
Rude Customer Service
The front desk supervisor was rude and lacked empathy, she continued to be negative in reminding me of what she couldn’t do for me at 12pm at night when attempting to check in. I had to stay positive as I have hotel management experience and try to resolve the issues as though I was training her? For some reason my CC would go through that night and had to go else where however the very next morning the charges appeared on my card? I’m glad it didn’t work out with Sheraton with such rude service I wouldn’t have been happy anyways.
5 nachten verbleven in november 2023

6/10 – Redelijk

Jim

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Restaurant was great and the food was excellent quality. This should be advertised. Charging $12 per day for self parking is an insult and a ripoff!
2 nachten verbleven in november 2023

10/10 – Uitstekend

Justice

2 nachten verbleven in november 2023
Reactie van Sheraton Management op 19 dec 2023
Thank you for staying with us, Justice! We hope you stay with us again in the future.

10/10 – Uitstekend

AMY

3 nachten verbleven in november 2023

6/10 – Redelijk

Olga

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The staffs were very wlcming. However due the issue with kitchen, there was a smell in the lobby that was kind of unbearable. Also, i paid for breakfast but since the kitchen wasn't not working, hence, i didn't and there was no other alternative. What happened with the breakfast fees that i paid? Will it be returned to me? Thank you
2 nachten verbleven in november 2023

8/10 – Goed

Joyce

Positief: Netheid, personeel en service
The hotel is going thru some renovations right now but for the most part, its ok. Staff very friendly.l
2 nachten verbleven in oktober 2023

4/10 – Matig

Marco

Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

4/10 – Matig

Billie

Negatief: Personeel en service, comfort kamer
Nothing good to say! Customer service was awful.
3 nachten verbleven in oktober 2023