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Beoordelingen van The Atrium Resort by VSA Resorts

3.5 out of 5
The Atrium Resort by VSA Resorts
315 21st St, Virginia Beach, VA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 455 van 1073 beoordelingen" "
Gastenscore: 8 - Goed. 382 van 1073 beoordelingen" "
Gastenscore: 6 - Redelijk. 126 van 1073 beoordelingen" "
Gastenscore: 4 - Matig. 59 van 1073 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 51 van 1073 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Sean

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property staff was very nice and tentative to our needs during our stay. We had an issue with our room and they changed our room that was more suitable.
2 nachten verbleven in mei 2024

4/10 – Matig

Wyatt

Negatief: Netheid
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Kimberly

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient to everything you need on Vaction! Very pleasant staff!
7 nachten verbleven in mei 2024

10/10 – Uitstekend

Henry

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
During my stay there was a fire and we had to evactuate. I got separated from my son and I found him in a matter of minutes, but after evryone was allowed to go back into their rooms, I later recieved a call fom the front desk to ensure that I fouind my son. There was a lot going on and the staff handled this better then the Fire Department and the Police! I will be staying here again!
3 nachten verbleven in april 2024
Reactie van Sean Parkin op 8 mei 2024
Thank you Henry for your wonderful review and we are so happy to see you and your family had a good time. Scary moment with your son and glad to here everyone is safe. We look forward to having you and your family stay again with us.

8/10 – Goed

Richard

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Solid affordable choice for the ocean front area during tourist times. The building is old so it does come with some aging fixtures and stuff of the sort. I didnt use the stove top at all so i cant speak to that, but the fridge kept beers cold and the shower was hot with good pressure. Lack of smart TVs is the only real articulable downside i can think of, but the easy to access indoor pool and jacuzzi makes up for it. Overall i will stay here again.
2 nachten verbleven in april 2024
Reactie van Sean Parkin op 3 mei 2024
Thank you Richard for your feedback. We are happy to hear you had a wonderful time. We hope to have you back again soon.

10/10 – Uitstekend

Jon

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Was a nice place with a large enough kitchen for preparing food. Microwave doubles as a convection oven! Master was spacious as was the sitting room and the king bed was very comfortable. Front desk staff was friendly and accomodating, as well. Overall a good value! One negative is that the floors transmit vibration into the room which is something that took a bit of getting used to, and when neighbor' children were a bouncing around it shook the bedroom door in a manner that it rattled like someone was knocking.
2 nachten verbleven in april 2024
Reactie van Sean Parkin op 3 mei 2024
Thanks Jon, wonderful to see you had a great time. Thank you for leaving a detailed review. Thank you for making us aware about the floors.

8/10 – Goed

Anthony

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved my stay here. We did have an unfortunate fire that was taken care of quickly on the 2nd floor. Only issue I have was with the hot water not staying warm long. Seemed to get cold within a few minutes. But loved staying here would stay again.
4 nachten verbleven in april 2024
Reactie van Sean Parkin op 3 mei 2024
Thank you for your review. We hope you had a great time and hope to see you back in the near future.

6/10 – Redelijk

Lisa

Reisde met een groep
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The bedding was dirty and stained
Reactie van Sean Parkin op 24 apr 2024
Thank you Lisa for the review. Sorry to hear about the linen, hope we were able to promptly get it changed for you. We hope you have a great time with us at the Atrium and will return soon.

10/10 – Uitstekend

Symirah

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Heated pool & could use the sister properties' amenities! Fully equiped kitchenette, and 2 blocks away from the beach
2 nachten verbleven in april 2024
Reactie van Sean Parkin op 24 apr 2024
Symirah it was a pleasure to host you and guests. We hope you had a blast and will return soon.

2/10 – Ontzettend slecht

sravan

Negatief: Staat van de accommodatie en faciliteiten
Says it’s a resort but doesn’t have enough ventilation and basic amenities, welcome kit, mattress…
1 nacht verbleven in april 2024
Reactie van Sean Parkin op 24 apr 2024
Hello Sravan sorry we did not meet expectation and making us aware of areas of improvement.

6/10 – Redelijk

Rochelle

Reisde met familie
Positief: Netheid
It was okay did what it needed ro do for our short weekend get away. Pool is really small but stays open late. Staff was friendly .
2 nachten verbleven in maart 2024
Reactie van Sean Parkin op 18 apr 2024
Thank you Rochelle for the review.

2/10 – Ontzettend slecht

Melvin

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The pictures did not tell the true story od this hotel. The hotel is old.ans dates. I parked the very small parking lot, found a room at another hotel then left.
3 nachten verbleven in april 2024
Reactie van Sean Parkin op 18 apr 2024
Hi Melvin, sorry to hear we did not meet expectations. Thank you for your feedback.

10/10 – Uitstekend

Elaine

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sean Parkin op 18 apr 2024
Elaine thank you for the wonderful score. We hope you and your family had a blast.

4/10 – Matig

Catrina

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sean Parkin op 18 apr 2024
Thank you Catrina for your feedback.

10/10 – Uitstekend

Robbie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It really needs some type of breakfast
3 nachten verbleven in april 2024
Reactie van Sean Parkin op 18 apr 2024
Hi Robbie, glad to see you had a great time. Thank you for leave a score.

10/10 – Uitstekend

Neil, Dix Hills

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are very nice clean and bed are comfortable shower has good pressure the employees are pleasant the only thing I would change is the hot tub looked a little uninviting. Other than that place is great will definitely stay again
3 nachten verbleven in april 2024
Reactie van Sean Parkin op 18 apr 2024
Thank you Neil for the great feedback, we are happy to see you and your family had a great time.

10/10 – Uitstekend

Maddie

Positief: Netheid
Enjoyed the pool, and the room came fully furnished with everything you would need to cook and eat.
1 nacht verbleven in april 2024
Reactie van Sean Parkin op 9 apr 2024
Thank you Maddie for taking the time to leave us a review and your feedback. The pool is really nice and we are glad you enjoyed it. Hope to see you back again soon.

10/10 – Uitstekend

Selena

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Sean Parkin op 9 apr 2024
Thank you Selena for the review. We are so glad to see you and your family had a great time and we hope to host you and your family again soon.

8/10 – Goed

Tonya

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I love the fact i could relax and the pool area was clean and comfee.
2 nachten verbleven in maart 2024
Reactie van Sean Parkin op 6 apr 2024
Thank you Tonya for taking the time to leave a review. The pool is nice and relaxing. Glad you enjoyed yourself.

2/10 – Ontzettend slecht

Lisa

Negatief: Netheid, staat van de accommodatie en faciliteiten
No towels at the pool or hot tub. Very dirty in the pool and hot tub room. And there was nothing to do. No on site entertainment.
4 nachten verbleven in maart 2024
Reactie van Sean Parkin op 6 apr 2024
Thank you Lisa for taking the time to leave a review and give us your feedback.

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean and very comfortable. Would return.
2 nachten verbleven in maart 2024
Reactie van Sean Parkin op 6 apr 2024
Thank you Susan for taking the time to leave a review. We are so happy to see you and your family had a wonderful time with us.

8/10 – Goed

Melanie, Polson

Positief: Netheid
Clean and quiet
1 nacht verbleven in maart 2024
Reactie van Sean Parkin op 22 mrt 2024
Thank you Melanie for taking the time to leave a review. We are glad to see you had a great time and hope to have you and your family back soon.

10/10 – Uitstekend

sarah

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The cable tv was sporatic. it went in and out over 20 times in an hour. The queen bed was usupported in the middle frame and therefor sagged.
3 nachten verbleven in maart 2024
Reactie van Sean Parkin op 22 mrt 2024
Thank you Sarah for the 5 out of 5 review. Apologize for the tv issues and bringing them to our attention. We appreciate your feedback and hope to have you back soon.

10/10 – Uitstekend

Roger

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Sean Parkin op 22 mrt 2024
Thank you Roger for the 5 out of 5 review and taking the time to do so. We hope to have you and your family back soon.

2/10 – Ontzettend slecht

Cassie

4 nachten verbleven in oktober 2023
Reactie van Sean Parkin op 1 nov 2023
Thank you Cassie for the review. Sorry to hear we did not meet expectations.

2/10 – Ontzettend slecht

James

Zakenreiziger
Negatief: Netheid, comfort kamer
CLOSED for Renovations!
I made this reservation for a business trip. Then I found out just before the trip that the Atrium was CLOSED for renovation. Thankfully the VSA Resorts (parent company) shifted my reservation to the Ocean Sands Resort a few blocks away. But it was VERY BAD management to not inform me of this change well ahead of my trip. The Ocean Sands was fine, but having driven up to an empty building at first was not something I appreciated.
3 nachten verbleven in oktober 2023
Reactie van Sean Parkin op 25 okt 2023
Hi James, sorry about the inconvenience this had caused.

4/10 – Matig

Dennis

Zakenreiziger
Negatief: Netheid, comfort kamer
Atrium closed - no warning of change of property
We never were able to stay at the Atrium. Our reservation was moved to another property, because the Atrium was closed for renovations. HOWEVER - No one told us about the change. We showed up to the Atrium late at night to find it closed, and the lady working there at the time was very unhelpful. The other property was good, and we had a great stay there. BUT we never stayed at the Atrium
4 nachten verbleven in oktober 2023
Reactie van Sean Parkin op 25 okt 2023
Thank you Dennis for your feedback. Apologize for the inconvenience this caused.

6/10 – Redelijk

linda

Reisde met een groep, Zakenreiziger
When showing up on site the property was closed (for good). I didn't receive an alternate email listing the upgraded property site until a half hour after I arrived on site. There is a need to communicate with Expedia that the Atrium is no longer available for booking reservations.
3 nachten verbleven in oktober 2023
Reactie van Sean Parkin op 25 okt 2023
Thank you Linda for taking the time to give us your feedback. We apologize for the inconvenience this has caused.

2/10 – Ontzettend slecht

Cassie

Negatief: Netheid, comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Sean Parkin op 25 okt 2023
Hi Cassie sorry we did not meet expectations.

6/10 – Redelijk

Krystle

Negatief: Staat van de accommodatie en faciliteiten
We stayed one night, got locked out our room because the key stop working. The front desk gave us a nee key which still did not work. We had to ho back to the front desk on the third time the lady used her master key to open up. This left us with no key to leave the room without being locked out.
1 nacht verbleven in oktober 2023
Reactie van Sean Parkin op 25 okt 2023
Thank you Krystle for your review. We hope you a good time. Sorry about the key issues.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Comfort kamer
In town for a week working. The Atrium fit our needs, pool was dirty the whole time we were there. No big deal, but seeing a disgusting film floating around in it everyday wasn’t pleasant. Outside of the room the carpeting could use a serious cleaning or change it all together. Otherwise, everything else was great. The room was equipped with all the amenities you could need. A solid 7 out of 10 stay for me.
7 nachten verbleven in september 2023
Reactie van Sean Parkin op 25 okt 2023
Thankyou for taking the time to leave a review and we hope you have a wonderful stay and come back soon to stay with us.

8/10 – Goed

Mike, TUCSON

The room was pretty clean, I had to ask them to vacuum the floor, as it needed it. Kenny (maintenance) came up promptly do that. The AC in room 307 wasn't working, so they moved me to another room. Sean (ad min) approved a late check out for which was prompted by Joyce, she was great. Kenny, Melissa and Joyce were wonderful to me, they are an asset to the company. The wifi for the TV was horrendous and would go down for 10 minutes at a time. Atrium would definitely be losing business because of that. The staff made my stay there very enjoyable, but the company needs to spend some money to make their jobs easier, especially when dealing with people that are upset about TV reception.
1 nacht verbleven in oktober 2023
Reactie van Sean Parkin op 25 okt 2023
Thank yo Mike for taking the time to leave a review. We are happy to see you had a wonderful time.

6/10 – Redelijk

Mike, TUCSON

4 nachten verbleven in oktober 2023
Reactie van Sean Parkin op 25 okt 2023
Thank you Mike for taking the time to leave a review. We hope you had a great time.

10/10 – Uitstekend

Karter

1 nacht verbleven in oktober 2023
Reactie van Sean Parkin op 1 nov 2023
Thank you Karter for taking the time to leave a review. We hope you and you family had a great time.

6/10 – Redelijk

Michael

3 nachten verbleven in oktober 2023
Reactie van Sean Parkin op 1 nov 2023
Thank you Michael for taking the time to leave a review. We hope you had a good time.

10/10 – Uitstekend

CORA

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Everything was wonderful from check in to check out. Will definitely be staying here again
3 nachten verbleven in oktober 2023
Reactie van Sean Parkin op 1 nov 2023
Thank you Cora we hope you had a wonderful time and will come back soon to visit.

10/10 – Uitstekend

Mia

2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Jason

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid
When we checked in, we were given keys to a room that was already occupied which was inconvenient and frustrating for both us and the people in the room we were attempting to get into. We were switched to another room quickly but the new room had cleanliness issues. The toilet was disgusting with urine all over the rim along with a giant pubic hair. It clearly had not been cleaned.
1 nacht verbleven in oktober 2023

8/10 – Goed

Aleshia

Positief: Netheid, comfort kamer
3 nachten verbleven in oktober 2023

8/10 – Goed

Marilou

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great and first time experience to this hotel.
3 nachten verbleven in oktober 2023

8/10 – Goed

Katie

Reisde met partner
Positief: Netheid, voorzieningen
I had a lovely stay.
5 nachten verbleven in september 2023

4/10 – Matig

Pearl, CHARLOTTE

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
They need to upgrade the property and fix the internet and cable connections in the hotel. Their staff should look more professional and be more helpful.
3 nachten verbleven in september 2023

6/10 – Redelijk

Shane

Staff was nice. Ice machines out of order. Hot water doesn't stay hot for long while taking a shower. Floors are dirty. Just where a pair of white socks. Youll be amazed. Wasnt a bad stay just those three things. Hopefully they will address some of them. Then i give it 5 stars.
7 nachten verbleven in september 2023

10/10 – Uitstekend

Lori

Zakenreiziger
Positief: Netheid, comfort kamer
4 nachten verbleven in september 2023
Reactie van Sean Parkin op 3 okt 2023
Thank you Lori for taking the time to leave a review. We are so glad to see you had a wonderful time. We hope to have you and your family back soon.

8/10 – Goed

Angela

2 nachten verbleven in september 2023
Reactie van Sean Parkin op 3 okt 2023
Thank you Angela for taking the time to leave a review. We hope you and your family had a wonderful time.

8/10 – Goed

Charlotte

Reisde met familie
Positief: Netheid, comfort kamer
Overnight Beach Visit
Great overnight stay. Perfect for me & my daughter. Loved the location….close to everything we needed! Staff was very friendly. Lots of room & comfy bed.
1 nacht verbleven in september 2023
Reactie van Sean Parkin op 3 okt 2023
Thank you Charlotte for taking the time to leave a review. We are so glad to se you had a great time.

6/10 – Redelijk

Leslie

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Sean Parkin op 3 okt 2023
Thank you for taking the time to leave a review. We hope you had a wonderful time.

10/10 – Uitstekend

Cynthia Nieves

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, clean rooms, except they didn't sweep or mop the room. I had to do that myself, otherwise it was a nice stay
3 nachten verbleven in september 2023
Reactie van Sean Parkin op 3 okt 2023
Thank you for taking the time to leave a review. We are so happy to see you had a wonderful time with us. Hope you and your family come back soon.

2/10 – Ontzettend slecht

Tiara

Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff at the hotel was great but I was extremely frustrated and disappointed due to The first room we were put in I set up for my sons birthday but then noticed the whole living room smelled like vomit like they just went over it with a wet mop but didn’t clean it the front desk was helpful but had to move us to a new room due to no housekeeping being available so I had to take everything down and cart it 3 floors up and set it up again
2 nachten verbleven in september 2023
Reactie van Sean Parkin op 26 sep 2023
Sorry we did not meet expectations.

8/10 – Goed

Reginald

Positief: Comfort kamer
3 nachten verbleven in september 2023
Reactie van Sean Parkin op 26 sep 2023
Thank you for taking the time to leave a review. We are glad to see you had a great time.