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Beoordelingen van The Barclay Towers Resort Hotel

2.5 out of 5
The Barclay Towers Resort Hotel
809 Atlantic Ave, Virginia Beach, VA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 400 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 314 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 139 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 91 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1002 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

7,8/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Wim

1 nacht verbleven in juli 2023
Reactie van thicks op 23 aug 2023
Thanks for staying with us. We certainly appreciate hearing your feedback! We look forward to seeing you again soon

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. spacious room. Disappointed that they no longer serve breakfast.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

HENRY

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was welll maintained
4 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

DreadHead

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I decided to book this hotel for this Mother’s Day weekend as it’s my wife’s first Mother’s Day very special, right? For starters when I checked in to the first room, I was assigned on the third floor. The room was horrible. It was disgusting and the condition was terrible. It looked like it was fall apart, so I asked can I get another? I was given another room on the fifth floor once my wife arrived we started to get comfortable and we realized that we couldn’t adjust the heat or air. It was stuck on heat. They had maintenance come up when maintenance came to fix the issue. He made it worse by getting the system stuck on one setting so we had no heat or air settings so the night of our last day it was extremely hot in the morning and we could do nothing to get comfortable. All we were told us we could talk to management the next morning, which management did nothing once I went to the front desk , and there was nothing they could do when we were checking out about an hour later tried to come and offer us a free night after we had already packed up the room and was ready to leave so the timing for you trying to fix the issue was also very Inconvenient. I won’t be booking this hotel again!
1 nacht verbleven in mei 2024

8/10 – Goed

Taneka

Reisde met familie
Positief: Voorzieningen
The place was very nice and convenient to all the shops. Literally footsteps away from the beach. The place wasn’t sparkling clean but it was good enough for me and my family. We would stay there again ☺️
3 nachten verbleven in mei 2024
Reactie van Nicole op 13 mei 2024
I am sorry that the cleanliness wasn't top notch, we will work on that! We hope to see you again soon.

10/10 – Uitstekend

Larry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to the boardwalk easy access to all the fun things around. Staff was excellent and the room was nice.
1 nacht verbleven in mei 2024
Reactie van Nicole op 13 mei 2024
Thank you! We hope to see you again soon!

2/10 – Ontzettend slecht

Georgia

Reisde met familie en kleine kinderen
Negatief: Netheid
The room is not fit for people to be in there. Cracked floor, broken microwave, broken handle to outside door and very musty odor.
1 nacht verbleven in mei 2024
Reactie van Nicole op 13 mei 2024
I am very sorry for your experience. I will have that inspected immediately. We hope you give us another chance in the future.

8/10 – Goed

Andrea, Godfrey

Reisde met familie
It was a nice place to stay. Could use some updating. Paint was peeling off the ceiling and the carpet in the hall was very old.
1 nacht verbleven in mei 2024
Reactie van Nicole op 11 mei 2024
We are glad you enjoyed your stay! We are working on updating throughout and hope to have that completed soon. We hope to see you again soon!

4/10 – Matig

Brittany

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The person who check us in Friday evening was friendly enough. When we got to our room, we did find a cockroach on the ceiling so I think this issue is something that really does need addressed. The location of the hotel is nice because it’s close to the pier without being right next to it, so it’s not as busy. The back door gets locked at night so you have to walk around to the front anytime you go out, which was a little inconvenient. The hot tub was also closed all day Saturday and that was one of the reasons we booked with this hotel so it was a little bit of a let down there too. I wouldn’t stay here again, but it wasn’t the worst place I’ve ever stayed.
2 nachten verbleven in mei 2024
Reactie van Nicole op 7 mei 2024
I am so sorry that your stay wasn't top notch, also that the hot tub was closed for 24 hours. We had a repair come up that could not wait. We would love to see you in the future, but understand your hesitation.

2/10 – Ontzettend slecht

Denise

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing
1 nacht verbleven in mei 2024

4/10 – Matig

Samuel

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Had to berate them to get bath towels replaced and that did not happen until 3rd day!
4 nachten verbleven in april 2024
Reactie van Nicole op 4 mei 2024
I am sorry that your experience with us was not top notch. Thank you for letting us know. I will look into that.

10/10 – Uitstekend

STEPHEN R

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Works great with the kitchenette!
2 nachten verbleven in april 2024
Reactie van Nicole op 4 mei 2024
We are glad you enjoyed your stay!

10/10 – Uitstekend

EDGAR

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bueno y amplio el cuarto. Todo bien.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Zaria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the beach view
1 nacht verbleven in april 2024

8/10 – Goed

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Chikara

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Corey

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very picturesque.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jeremiah

Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice once you walk in. Good staff
1 nacht verbleven in april 2024
Reactie van th op 24 apr 2024
We are glad you enjoyed your stay! We hope to see you again soon.

8/10 – Goed

Nazareth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van th op 24 apr 2024
We are glad you enjoyed your stay! We hope to see you again soon.

10/10 – Uitstekend

Corey

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Awesome across the board.
1 nacht verbleven in april 2024
Reactie van th op 23 apr 2024
We are glad you enjoyed your stay! We hope to see you again soon.

8/10 – Goed

Ronald, Satellite Bach

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s comfortable and clean
1 nacht verbleven in april 2024
Reactie van Nicole op 4 mei 2024
We are glad you enjoyed your stay!

6/10 – Redelijk

Claudia

1 nacht verbleven in april 2024

10/10 – Uitstekend

Timothy

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent view and room. Front desk staff could be better but building and room was great. Will stay there again.
2 nachten verbleven in april 2024
Reactie van th op 22 apr 2024
We are glad you enjoyed your stay! We hope to see you again soon.

8/10 – Goed

Andrea

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van th op 22 apr 2024
We are glad you enjoyed your stay! We hope to see you again soon.

2/10 – Ontzettend slecht

Neil

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van th op 22 apr 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies

10/10 – Uitstekend

Jasmine

Reisde met partner, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, will continue to come back
1 nacht verbleven in april 2024
Reactie van t hicks op 18 apr 2024
We are glad you enjoyed your stay! We hope to see you again soon.

10/10 – Uitstekend

Zahra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good stay!
1 nacht verbleven in april 2024
Reactie van Nicole op 16 apr 2024
We are glad you enjoyed your stay! We hope to see you again soon.

4/10 – Matig

Tommie Lee

1 nacht verbleven in april 2024

6/10 – Redelijk

Susan

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The hotel was adequate for our needs. Great views of the beach. Close to eating & entertainment. The wifi is very stong & stable. A little more expensive than what you are really getting. This is an older property that I would give a B minus for up keep. No breakfast available. Make sure not to bring your pet to this property b/c they are very strict & rude about the policy. I say this because when looking online there is contradicting information about this property. The rooms are definitely not sound proof as we could hear upstairs & next door neighbors through out the night. It is hard to distinguish between staff & guest as outside of the cleaning staff, no one wears badges, company shirts, etc. Make sure to check out by 11am regardless of your check out time, because all keys of guest on property stop working & you have go down to desk, if someone is available, which not always the case, to get a new room key. Coming back from the beach, wet, & cold, I had to leave my spouse w/ our stuff upstairs & wait to be allowed back into my own room. The hotel boast of being a completely non-smoking hotel, yet a number of there staff will go right outside of the front entrance to take their smoke breaks, leaving the front desk unattended. Bring your own quarters if you are wanting to do laundry, b/c the front will not provide change.When booking through any 3rd site, they do not allow for any add-ons when checking. For a "resort" it feels more like a beach front Motel 6.
2 nachten verbleven in april 2024
Reactie van t hicks op 15 apr 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies

10/10 – Uitstekend

karleeann

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was safe, activities were within walking distance, and great selection of food nearby.
2 nachten verbleven in april 2024
Reactie van th op 15 apr 2024
We are so glad you enjoyed your stay! We hope to see you again soon.

6/10 – Redelijk

Joseph

Reisde met een groep, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had three guests sharing a suite (one king and a sofa bed). When we opened the sofa bed and saw the disgusting stains on the mattress we went to the front desk (with photos) and their only remedy was a mattress pad. That should always be on a mattress...easier to clean !
2 nachten verbleven in april 2024
Reactie van thicks op 15 apr 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies

8/10 – Goed

Nina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the amount of space each room has. This is my 2nd time staying here!! Pretty clean and for the most part quiet. Great location!!!
1 nacht verbleven in april 2024
Reactie van th op 15 apr 2024
We are so glad you enjoyed your stay! We hope to see you again soon.

2/10 – Ontzettend slecht

Chantella

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid
We got to the room and I took pictures and had to go back to the front desk to show them bc the room was dirty.. dirty towel left on the floor.. dead bugs in the window seals.. dead bugs in the tub and toilet was dirty. They did move us to another room but that’s not a good first impression as this was our first time staying here.. I don’t think we’ll be returning
1 nacht verbleven in april 2024
Reactie van Nicole op 13 apr 2024
I am so sorry that your first impression wasn't the best, I will look into that. I hope you enjoyed the rest of your stay.

2/10 – Ontzettend slecht

Firas

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Smoking smell and flies in the suite. Definitely not clean and couldn’t stay it was that bad.
1 nacht verbleven in april 2024
Reactie van Nicole op 13 apr 2024
I am so sorry you had that experience.

10/10 – Uitstekend

Wendy

2 nachten verbleven in april 2024

10/10 – Uitstekend

Selena

Reisde met familie en kleine kinderen
This is a very decent place to stay. The bathroom could have been a little bit more clean but overall excellent.
3 nachten verbleven in april 2024
Reactie van t hicks op 10 apr 2024
We are so glad you enjoyed your stay! We hope to see you again soon.

10/10 – Uitstekend

Elyse

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good everything
1 nacht verbleven in april 2024
Reactie van t hicks op 10 apr 2024
We are so glad you enjoyed your stay! We hope to see you again soon.

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property. Will def go back
4 nachten verbleven in april 2024
Reactie van t hicks op 9 apr 2024
We are so glad you enjoyed your stay! We hope to see you again soon.

10/10 – Uitstekend

Felix

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Close to the beach
2 nachten verbleven in maart 2024
Reactie van t hicks op 9 apr 2024
We are so glad you enjoyed your stay! We hope to see you again soon.

10/10 – Uitstekend

Michele

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We love how the bedroom area is completely separated from the living area and the view of the ocean is spectacular! Access to the boardwalk is right outside the door! Kitchenette is fully equipped with everything you need to cook your own food. This is the second time we’ve stayed here. Well worth the money!
2 nachten verbleven in april 2024
Reactie van t hicks op 8 apr 2024
We are so glad you enjoyed your stay! We hope to see you again soon.

10/10 – Uitstekend

francois

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect 👍
2 nachten verbleven in april 2024
Reactie van t hicks op 8 apr 2024
We are so glad you enjoyed your stay! We hope to see you again soon.

10/10 – Uitstekend

Victor G

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Amy

Reisde met partner, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love you and the surrounding areas was the best part. The hotel was dirty including the pull-out couch had a blood stain on it and little dead black bugs and pubic hairs. When we went to the desk to get clean bedding they acted like we were in inconvenience. And then the day that we were checking out there was a brutal fight that my kids had to witness involving the staff. The police were there multiple times. I complained to the staff and they told me that Expedia is the only one that could fix the problem.
1 nacht verbleven in maart 2024
Reactie van th op 3 apr 2024
I am so sorry that you had some bad experiences during your stay with us, but we are glad to hear that you had some good experiences too. We hope to see you again in the future.

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van hicks op 3 apr 2024
We are so glad you enjoyed your stay! We hope to see you again soon.

10/10 – Uitstekend

Tremain

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were very clean and staff was friendly!
3 nachten verbleven in maart 2024
Reactie van t hicks op 3 apr 2024
We are so glad you enjoyed your stay! We hope to see you again soon.

8/10 – Goed

Elisabeth

Positief: Netheid, personeel en service
Hotel was undergoing maintenance and renovation. Makes sense why since it was the end of winter season. The room was so nice and clean though
4 nachten verbleven in maart 2024
Reactie van t hicks op 3 apr 2024
We are so glad that you enjoyed the coffee! We hope to see you again soon.

6/10 – Redelijk

Jana

Reisde met familie
Positief: Netheid
I loved that all the rooms have an ocean balcony/view. However, the room we stayed in was very dated. The pull out couch bed was very uncomfortable for our son with a very thin mattress. The only real complaint or evaluation I have is that it needs some updating and a little TLC
2 nachten verbleven in maart 2024
Reactie van t hicks op 28 mrt 2024
We are so glad that you enjoyed the coffee! We hope to see you again soon.

8/10 – Goed

Haley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would say we enjoyed staying here and would stay here again in the future. It’s a good view of the ocean and I liked how it was like a mini condo and we weren’t just stuck in a bedroom. I liked how there was living room space and a small kitchen area. Very nice.
3 nachten verbleven in maart 2024
Reactie van t hicks op 28 mrt 2024
We are so glad that you enjoyed the coffee! We hope to see you again soon.

10/10 – Uitstekend

Sandra

Positief: Personeel en service
Staff was friendly and professional.
2 nachten verbleven in maart 2024
Reactie van t hicks op 24 mrt 2024
We are so glad that you enjoyed the coffee! We hope to see you again soon.

4/10 – Matig

Scott

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Outdated facilities, no maid , no food
3 nachten verbleven in maart 2024
Reactie van t hicks op 24 mrt 2024
It is disappointing that you were not more completely satisfied with this visit. Please accept my apologies