Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 451 van 1002 beoordelingen" "
10 - Uitstekend
451
Gastenscore: 8 - Goed. 259 van 1002 beoordelingen" "
8 - Goed
259
Gastenscore: 6 - Redelijk. 161 van 1002 beoordelingen" "
6 - Redelijk
161
Gastenscore: 4 - Matig. 80 van 1002 beoordelingen" "
4 - Matig
80
Gastenscore: 2 - Ontzettend slecht. 51 van 1002 beoordelingen" "
2 - Ontzettend slecht
51
8,4/10
Netheid
8,2/10
Personeel en service
8,0/10
Voorzieningen
8,2/10
Staat van de accommodatie en faciliteiten
8,2/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
MICHITAKA
Reisde met familie
20 mei 2024
Positief: Netheid, personeel en service en voorzieningen
Aloha Michitaka,Thank you for choosing Hilton Waikoloa Village! We're glad you found our resort a great place to relax and appreciated the convenience of our shuttle bus to the nearby market. It was wonderful to have you as our guest, and we eagerly look forward to welcoming you back!Kind regards,Hotel Manager
10/10 – Uitstekend
Morris, Fairfield
Reisde met partner
18 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was large and spacious. Walk in closet. Large HDTV. We got to see an endangered nene goose from our balcony! Only negatives about the room was shower/tub drain was very slow. The lights could have been brighter in the room. Palace tower, room 3269. PS My wife was distressed at the hungry kittens that appeared in the morning and evening begging to be fed. They should be taken to an animal shelter and not euthanized. The hotel staff was wonderful.
Morris
2 nachten verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Aloha Morris,Thank you for choosing Hilton Waikoloa Village. We're delighted you enjoyed your spacious room, large television, and our team's hospitality. Seeing an endangered Nene from your balcony must have been an exciting and unique experience! However, we're sorry to hear about the shower issue, and we'll address this promptly. We also appreciate your concern for the kittens and will work on a solution. Having you stay with us was a pleasure, and we look forward to welcoming you back soon!Kind regards,Hotel Manager
6/10 – Redelijk
Thaddeus
Reisde met familie
15 mei 2024
Excellent layout and condition of the public areas. The rooms are quite dated. The strength of this resort is in its natural features.
Thaddeus
4 nachten verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Aloha Thaddeus,Thank you for being our guest and sharing your feedback. While we are delighted you enjoyed so much about our lovely property, we are sorry our accommodations didn't meet your expectations. Rest assured, we value your feedback, and we will be sure to share your concerns with the team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to welcome you back for a more seamless stay in the future.Kind regards,Hotel Manager
8/10 – Goed
Sylvia
Reisde met partner
15 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The valet team was one of the best they made my stay memorable, they would greet me and remember what I did the day before and what we were going to do every time we would leave
Sylvia
5 nachten verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Aloha Sylvia,Thank you so much for your generous rating! We're so happy to know that you had a great time with us overall and that our friendly valet team impressed you during your visit. It would be a pleasure to host you again in the future, so hurry back. Kind regards,Hotel Manager
10/10 – Uitstekend
Joseph Mark, San Jose
13 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking and resort fees are like sticker shock.
Joseph Mark
7 nachten verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Aloha Joseph,Thank you for your feedback. We're delighted to see that you had a fantastic overall experience. However, we apologize for any inconvenience you had during your time with us. We do our best to be transparent about our policies during the booking process, and we will be sure to make these more clear to guests going forward. Nevertheless, it was a pleasure having you here, and we hope to welcome you back and provide a more seamless stay for you in the future.Kind regards,Hotel Manager
10/10 – Uitstekend
Veronica, Howard City
Reisde met partner
13 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property and staff.
Veronica
7 nachten verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Aloha Veronica,Thank you for your outstanding review! It was a pleasure to welcome you to Hilton Waikoloa Village, and we are delighted you had such a lovely five-star experience. Your kind words about our beautiful property and wonderful staff are truly appreciated and will be shared with the team. We look forward to welcoming you back for another memorable getaway.Kind regards,Hotel Manager
10/10 – Uitstekend
Timothy
Reisde met partner
13 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were pleasantly upgraded to an Owners Suite so we were thrilled!
Timothy
4 nachten verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Aloha Timothy,Thank you for taking the time to provide your review of Hilton Waikoloa Village! We are so happy to hear the upgrade to an Owner's Suite made your stay even more exceptional. It sounds like you had a tremendous experience, and we appreciate you sharing your thoughts. Please come back soon for another unforgettable stay.Kind regards,Hotel Manager
10/10 – Uitstekend
Ryuta
12 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ryuta
2 nachten verbleven in mei 2024
6/10 – Redelijk
Julian
12 mei 2024
Positief: Personeel en service
Julian
7 nachten verbleven in april 2024
10/10 – Uitstekend
Karen
12 mei 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Great beautiful property however, room had roaches.
Karen
4 nachten verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Aloha Karen,It was a pleasure having you stay with us. However, we do apologize for any pests found in your room. Please know that we undergo regular pest control procedures, and we will conduct a thorough investigation to ensure a more seamless stay for future guests. Nevertheless, we're glad that the rest of your time with us was fantastic, and we look forward to welcoming you back for a truly exceptional experience.Kind regards,Hotel Manager
10/10 – Uitstekend
Florence
Reisde met partner
12 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property with a wonderful staff.
Florence
6 nachten verbleven in april 2024
Reactie van General Manager op 14 mei 2024
Aloha Florence,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind words about our idyllic property, and we hope to have the pleasure of your company again soon. Kind regards,Hotel Manager
6/10 – Redelijk
Roberta
11 mei 2024
Negatief: Personeel en service
Roberta
2 nachten verbleven in mei 2024
10/10 – Uitstekend
Raylene Marie
Reisde met partner
8 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this resort! Hope to return!
Raylene Marie
7 nachten verbleven in april 2024
Reactie van General Manager op 9 mei 2024
Aloha Raylene,It was an honor to host you at Hilton Waikoloa Village. Our team is delighted you had such an incredible stay that you would happily return! We hope to have the opportunity to create another exceptional experience with you!Kind regards,Hotel Manager
6/10 – Redelijk
Christy
Reisde met familie
7 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the hotel is not handicap accessible, and the train or boat is not running all the time.
Christy
4 nachten verbleven in april 2024
Reactie van General Manager op 9 mei 2024
Aloha Christy, We are so sorry that our accommodations failed to meet your expectations. Your review has been noted and will be addressed internally. We apologize for any inconvenience. We hope you will consider staying with us again. Kind regards,Hotel Manager
6/10 – Redelijk
Carla
Reisde met familie
5 mei 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place is very nice but my room had cockroaches in the bathroom, tv area, table area and that was pretty gross considering this hotel is not cheap. The bar staff were very rude, most staff have no customer service skills. Only two places to choose from after 4pm on hotel grounds.
Carla
4 nachten verbleven in april 2024
Reactie van General Manager op 7 mei 2024
Aloha Carla, Thank you for your feedback. We sincerely apologize for any concerns you had regarding your room and the service from our team. What you've described does not reflect the level of quality guests have come to expect from staying with us. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of cleanliness and hospitality going forward. It was a pleasure to have you here, and we hope you'll give us another chance to change your perceptions down the line. Kind regards, Hotel Manager
10/10 – Uitstekend
Scott Andrew
4 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Scott Andrew
7 nachten verbleven in maart 2024
10/10 – Uitstekend
Carmen K
Reisde met familie
3 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a relaxed atmosphere, so much to do on site, love this resort!
Carmen K
6 nachten verbleven in april 2024
Reactie van General Manager op 7 mei 2024
Aloha Carmen,Thank you for the wonderful review! We're glad you had a relaxing visit, and we trust you had the chance to explore all that Hilton Waikoloa Village has to offer. We look forward to seeing you again soon for another terrific getaway.Kind regards,Hotel Manager
8/10 – Goed
Mya
1 mei 2024
We had a great stay! Everything was nice!
Mya
4 nachten verbleven in april 2024
4/10 – Matig
Kenneth
1 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved the property. My only complaint is that I wish the hotels and Expedia would be transparent about what the actual cost of a stay will be. Why don’t they include the $48 per day resort fee in the price and why don’t they let you know that self-parking is $48 per day? I understand why many people are turning to air bnb’s.
Kenneth
4 nachten verbleven in april 2024
6/10 – Redelijk
Marita
30 apr 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Marita
4 nachten verbleven in april 2024
10/10 – Uitstekend
Nikki
Reisde met partner
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it!
Nikki
5 nachten verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Aloha Nikki,Thank you for choosing Hilton Waikoloa Village! Our team is delighted you had a wonderful stay with us and appreciate your feedback. It was our pleasure to host you during your recent visit, and we hope to see you again for another memorable experience the next time you are in the area.Kind regards, Hotel Manager
10/10 – Uitstekend
Xue
28 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
kids friendly.
Xue
7 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Aloha Xue,Thank you for taking the time to provide your review of Hilton Waikoloa Village. It is wonderful to hear that your family had an amazing time with us with all the activities we provide. We look forward to you staying with us again next time.Kind regards,Hotel Manager
6/10 – Redelijk
Jeff
27 apr 2024
Positief: Netheid, personeel en service
Plan to walk a lot. The tram service is rough and is either broken or just takes forever to show up. The food is overpriced and very generic. Beautiful property but won’t stay again.
Jeff
4 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Aloha Jeff,Thank you for your feedback. It is easy to understand that you found the property as beautiful as we do. On the other hand, we regret to hear you did not find value in our amenities and refreshments. We will use your feedback to continually improve upon our guest accommodations. We would appreciate another opportunity to provide you with the accommodations you expected and deserve.Kind regards, Hotel Manager
10/10 – Uitstekend
Adam
Reisde met partner
27 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort with sunset views over the ocean every night. Lots of activities for couples and families alike.
Adam
5 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Aloha Adam,It is wonderful to know that you had an excellent experience with us. We're thrilled you had the chance to take in our spectacular Hawaiian sunsets, and we appreciate you mentioning our excellent amenities and family-friendly atmosphere. Thank you for your kind review and perfect rating, and we hope you return soon!!Kind regards,Hotel Manager
10/10 – Uitstekend
Mandy
Reisde met familie
26 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its a gorgeous property
Mandy
4 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Aloha Mandy,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay, and we appreciate your kind words about our lovely resort. It was truly a pleasure having you here, and we hope you return soon!Kind regards,Hotel Manager
10/10 – Uitstekend
Jorge Luis
26 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place hands down! Will be going back
Jorge Luis
4 nachten verbleven in maart 2024
Reactie van General Manager op 26 apr 2024
Aloha Jorge,We're so delighted to know that you had a great time with us overall. Thank you so much for the perfect rating, and we hope to have the chance to host you again soon. Kind regards,Hotel Manager
8/10 – Goed
Tomoe
Reisde met familie
25 apr 2024
Positief: Netheid, personeel en service en voorzieningen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Makai building was great and convenient for my family with the both the pool and lagoon close by.
Ryan
5 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Aloha Ryan,Thank you for choosing our premium accommodations in MAKAI at Hilton Waikoloa Village. It's fantastic that having our pool and lagoon close by truly enhanced your experience. We're delighted you appreciated these amenities and look forward to welcoming you back for another five-star experience. Kind regards,Hotel Manager
10/10 – Uitstekend
xia, Edison
24 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
location and clean
xia
3 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Aloha Xia,It was an honor to host you at Hilton Waikoloa Village. We're delighted that our beautiful location and immaculate environment helped deliver a terrific experience. Please join us again soon for another getaway!Kind regards,Hotel Manager
8/10 – Goed
Roger
Reisde met familie
23 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great for families. Need more lounge chairs and shade at pool areas.
Roger
5 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Aloha Roger,Thank you for choosing Hilton Waikoloa Village and for taking a moment to provide your review! We are pleased to hear that you found our accommodations to be a great fit for your family. In addition, your feedback regarding the lounge chairs is valuable to us and will be shared with the appropriate team. It was a sincere pleasure to host you and we hope to welcome your family back soon for another memorable stay.Kind regards, Hotel Manager
8/10 – Goed
Stephen
Reisde met familie
23 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great food . great pool
Stephen
4 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Aloha Stephen,Thank you so much for the review. We're so glad you enjoyed our delicious food options and relaxing pool area, perfect for topping off a long day. Please let us know if there's anything we can do to make your next visit a five-star visit, and we hope to see you again soon!Kind regards,Hotel Manager
10/10 – Uitstekend
Charles
Reisde met familie
22 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All was great
Charles
2 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Aloha Charles,We at Hilton Waikoloa Village appreciate your kind words. We are thrilled that you enjoyed your stay with us and would love to host you again soon.Kind regards, Hotel Manager
10/10 – Uitstekend
Andrei Omar
Reisde met familie en kleine kinderen
21 apr 2024
Great resort. Mirror faucet was leaking the whole time in the room.
Andrei Omar
3 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Aloha Andrei,It was wonderful having you join us recently. We are delighted you had an enjoyable experience, and we appreciate your perfect rating! Your feedback about the faucet will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. Thank you for your review, and we hope you return soon!Kind regards,Hotel Manager
10/10 – Uitstekend
Oksana, Brooklyn
21 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
iv been there 2nd time love it
Oksana
7 nachten verbleven in maart 2024
Reactie van General Manager op 23 apr 2024
Aloha Oksana,Thank you for taking the time to provide this kind review of Hilton Waikoloa Village. We are absolutely delighted that you had an amazing experience. Returning guests pay us the greatest compliments. We look forward to your next stay with us.Kind regards,Hotel Manager
10/10 – Uitstekend
Raymond, San Francisco
20 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The most beautiful hotel property I’ve ever been too. Amazingly scenic. The safe ocean fed lagoon with lots of sea turtles is so much fun to swim and snorkel in. The swimming pool is one of the largest anywhere.
The place opened around 35yrs ago and hasn’t been updated. But the natural surroundings more than make up for it.
Raymond
6 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Aloha Raymond,Thank you for your compliments on our beautiful property! We're glad you enjoyed the lagoon and pool, and we look forward to your next stay at Hilton Waikoloa Village.Kind regards,Hotel Manager
10/10 – Uitstekend
Ulises Alexander
20 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ulises Alexander
4 nachten verbleven in april 2024
10/10 – Uitstekend
Ping Ping
20 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Employee is nice and polite
Ping Ping
4 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Aloha,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. If your adventures bring you back to the area, please come see us again at Hilton Waikoloa Village!Kind regards,Hotel Manager
10/10 – Uitstekend
Javier Alexis Avila
Reisde met partner
17 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is very beautiful, we loved seeing everything so natural and so well cared for.
Javier Alexis Avila
3 nachten verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Aloha Javier,Thank you so much for choosing to stay with us at Hilton Waikoloa Village. Our goal is to provide every guest with a wonderful experience, so we're thrilled you thoroughly enjoyed your visit. The pleasure was all ours, and we hope you'll choose to visit us again soon.Kind regards,Hotel Manager
10/10 – Uitstekend
Abdullah
16 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Abdullah
4 nachten verbleven in april 2024
10/10 – Uitstekend
Alvina, Sturgis
16 apr 2024
Alvina
4 nachten verbleven in april 2024
10/10 – Uitstekend
Samantha
Reisde met partner
15 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property and we enjoyed entire stay. KPC restaurant was outstanding but was pricy. Still worth the visit. View from our room was outstanding and the entire staff was kind and super helpful.
Samantha
7 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Aloha Samantha,Thank you for staying with us at Hilton Waikoloa Village! We are pleased to hear that you enjoyed your stay and got to take in the views of our beautiful location. It's also amazing that you valued your experience at our delicious restaurant and that our friendly staff could assist you accordingly. It was our pleasure hosting you, and we hope you will consider staying with us again in the future. Kind regards,Hotel Manager
8/10 – Goed
Linn
Reisde met familie en kleine kinderen
13 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a great place for the family with kids, food is little expensive.
Linn
5 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Aloha Linn,Thank you for taking the time to leave a review! We are delighted you had an enjoyable experience at Hilton Waikoloa Village, and we appreciate you mentioning our family-friendly atmosphere. It was truly a pleasure having you here, and we hope you return soon! Kind regards,Hotel Manager
8/10 – Goed
RONALD
13 apr 2024
Positief: Netheid, personeel en service
RONALD
2 nachten verbleven in april 2024
8/10 – Goed
Sarah
Reisde met partner
12 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed the stay but was very disappointed in the dining options. Food was horribly overpriced for the quality.
Sarah
1 nacht verbleven in april 2024
Reactie van General Manager op 14 apr 2024
Aloha Sarah,Thank you so much for taking the time to review your experience. We're happy you enjoyed your stay, and we apologize that our dining options were not what you were expecting. This will be considered, as we always welcome feedback about how to improve the guest experience. It is our hope that you took home some fun and lasting memories. Should you return to Waikoloa in the future, it would be wonderful to have you as our guest again. Kind regards,Hotel Manager
8/10 – Goed
Takayuki
12 apr 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Takayuki
2 nachten verbleven in maart 2024
10/10 – Uitstekend
Karl Heinz, Petaluma
11 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved all the activities for the kids
Karl Heinz
5 nachten verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Aloha Karl,Thank you for taking the time to review your stay at Hilton Waikoloa Village. We strive to create a memorable experience for guests of all ages, so we're delighted your children loved our fun activities! Our team hopes to welcome you back for another fantastic vacation soon.Kind regards,Hotel Manager
8/10 – Goed
Michael Joseph
8 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Michael Joseph
5 nachten verbleven in april 2024
10/10 – Uitstekend
John michael
7 apr 2024
John michael
1 nacht verbleven in april 2024
8/10 – Goed
ARNAUD
Reisde met familie
7 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good place but We just regret that everything is paid for in addition to the room which is already not cheap: breakfast, kayaks, pedal boats... and it's a shame to enjoy wine in water glasses at the NUI restaurant
ARNAUD
1 nacht verbleven in april 2024
Reactie van General Manager op 10 apr 2024
Aloha Arnaud,Thank you so much for the review. We apologize for any inconvenience faced during your stay and appreciate your feedback, which helps us evolve as a destination. We hope you will consider staying with us again soon so we may make your next visit a five-star visit.Kind regards,Hotel Manager