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Beoordelingen van Hanbury Manor Marriott Hotel & Country Club

4.5 out of 5
Hanbury Manor Marriott Hotel & Country Club
Cambridge Road, Ware, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 299 van 626 beoordelingen" "
Gastenscore: 8 - Goed. 190 van 626 beoordelingen" "
Gastenscore: 6 - Redelijk. 86 van 626 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 626 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 626 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijn hotel
Geweldig hotel
3 nachten verbleven in juli 2018

8/10 – Goed

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

benoit

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast
2 nachten verbleven in april 2024

6/10 – Redelijk

Christopher

Reisde met familie
Positief: Netheid, personeel en service
Property was nice enough, and the breakfast was good. The pancake maker was a highlight for our children. Only downside was the noise at night. We were a family of four and the family rooms are in the orchard wing, but this must be where they also put the large groups of lads on golf weekends/stag do’s because at 1am, presumably after the bar shut the party moved upstairs and the walls are very thin. We had to call down to reception and by about 2am they did come up and the noise stopped. I definitely wouldn’t risk going again as a family on a weekend.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Nicholas, Motherwell

4 nachten verbleven in april 2024

6/10 – Redelijk

MORAG

This hotel had a weird smell .. I guess it’s old. Was over priced for what you get.
1 nacht verbleven in maart 2024

8/10 – Goed

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Jane

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Mustan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great traditional interior. Food at the cast iron restaurant was great.
2 nachten verbleven in maart 2024
Reactie van Charlie op 12 apr 2024
Dear valued guest,Thank you for sharing your positive feedback on your stay with us. We are delighted to hear that you found the food to be of such a high quality. This information has been passed onto the relevant personnel and is very well received. We are also pleased to hear how you enjoyed the traditional interior we have here at Hanbury Manor.We hope to see you join us again in the future.Best wishes,Charlie

8/10 – Goed

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
quiet
2 nachten verbleven in februari 2024
Reactie van Charlie op 12 apr 2024
Dear valued guest,Thank you for sharing your positive feedback on your stay with us.We hope to see you join us again in the future.Best wishes,Charlie

8/10 – Goed

Eli

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely stay in grand hotel
Lovely hotel set in amazing grounds. Pool area is lovely and water is very warm. Thoughtful touches for children. Rooms could be modernised a bit, and the size of the hotel means there can be quite a bit of walking.
1 nacht verbleven in februari 2024
Reactie van Charlie op 12 apr 2024
Dear valued guest,Thank you for sharing your positive feedback on your stay with us. We are so pleased to hear that you enjoyed how family inclusive we are as well as how amazing you found the grounds were.We hope to see you join us again in the future.Best wishes,Charlie

8/10 – Goed

Karen

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely spa break
We had a really nice stay, the staff were very friendly, breakfast was excellent as was the spa and spa treatments. Dinner however was on the expensive side
1 nacht verbleven in januari 2024

8/10 – Goed

Wassan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Die Ambiente
8 nachten verbleven in december 2023

10/10 – Uitstekend

Kieran

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

8/10 – Goed

Lucy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

maria

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Damion

1 nacht verbleven in december 2023

8/10 – Goed

Phillip

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Golf course was great, restaurant was decent. Price was very reasonable.
1 nacht verbleven in november 2023

6/10 – Redelijk

Denis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Joanne

1 nacht verbleven in november 2023

8/10 – Goed

Eric

1 nacht verbleven in november 2023
Reactie van Rodrigo Mendes op 10 nov 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

6/10 – Redelijk

Garry

Reisde met partner
Negatief: Personeel en service
The property was not to the standard expected from Marriott hotel.
10 nachten verbleven in oktober 2023
Reactie van Rodrigo Mendes op 10 nov 2023
Thank you for taking the time to review our hotel following your recent stay with us. Your feedback is very gratefully received.We can see from the ratings you have provided that your stay was not commensurate with the standards you associate with Hanbury Manor and Marriott. We would like to extend our sincere apologies where we have failed to meet your expectations.We do hope you will reconsider staying with us again in the future as it would be our pleasure to be your hosts.

10/10 – Uitstekend

Tim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quality
Lovely hotel. Service is impeccable.
1 nacht verbleven in oktober 2023
Reactie van Rodrigo Mendes op 10 nov 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

8/10 – Goed

Renata

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely country style manor
Staff were very accommodating as we had just arrived at 9am and had jet lag and desperately needed to sleep. They upgraded our room so we could crash which was much appreciated. It was also a pleasant walk into ware.
1 nacht verbleven in september 2023
Reactie van Rodrigo Mendes op 10 nov 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Rodrigo Mendes op 10 nov 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

8/10 – Goed

Keith

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Check room location
A Nice hotel, however, I was placed in the guest house which is a 5 minutes walk to the main buildings where the facilities are. Not ideal in poor weather conditions.
2 nachten verbleven in september 2023
Reactie van Rodrigo Mendes op 10 nov 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

10/10 – Uitstekend

ENZO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hanbury manor is lovley hotel great spa facilities the girl on reception was so friendly and helpful 5 star
1 nacht verbleven in september 2023
Reactie van Rodrigo Mendes op 10 nov 2023
Thank-you very much, we are glad you enjoyed your stay with us. We hope to see you in the near future.

6/10 – Redelijk

SHENG

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Beautiful ground
The ground is spectacular with beautiful golf course and landscape. But sadly the rooms require urgent upgrading as it is really far too dated. Staff was friendly and helpful.
1 nacht verbleven in augustus 2023
Reactie van Rodrigo Mendes op 10 nov 2023
Thank you for taking the time to review our hotel following your recent stay with us. Your feedback is very gratefully received.We can see from the ratings you have provided that your stay was not commensurate with the standards you associate with Hanbury Manor and Marriott. We would like to extend our sincere apologies where we have failed to meet your expectations.For future reference, we have some newly refurbished rooms, including our Prestige rooms, in which all of the rooms in this category have undergone renovation in recent years. We hope to continue in the future with further renovations to the property.We hope to welcome you back to Hanbury Manor in the future.

8/10 – Goed

Daniel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely weekend break
The hotel and its surroundings are amazing. However, at breakfast and dinner we felt not always welcome a two families with two toddlers
1 nacht verbleven in september 2023
Reactie van Rodrigo Mendes op 10 nov 2023
Thank-you very much for providing us with the feedback from your stay with us, we are glad you enjoyed your stay with us. We hope to see you in the near future.

10/10 – Uitstekend

Patryk

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only “complaint” (not even really a complaint) is that the interiors are a bit aged and could use some renovation works here and there. However, the whole place and especially the surrounding grounds are so beautiful and charming that it more than makes up for any imperfections. The staff are wonderful too - highly recommend!
2 nachten verbleven in september 2023

6/10 – Redelijk

Jenny

Zakenreiziger
Positief: Netheid, personeel en service
Hotel needs to be modernised
I really like the hotel but it’s a little bit isolated public transport very difficult. The rooms have no air conditioning which to make it very uncomfortable. If it’s warm last time I stayed it was winter so didn’t affect me but this time I realise that that is a big issue for this hotel. It really does need a full makeover from Marriott, it’s quite outdated, and although some of the features are nice being old, I feel the room is not one of them because it should be more modern with Aircon. New carpets new curtains etc probably won’t stay again and less I can’t get anything else
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Ranju

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Went for three night to celebrate aunt’s birthday. It was relaxing, rejuvenating and the property was just perfect for all of us . Would love to go back again.
3 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Alex

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
basically a nice looking holiday inn
It cost 1000 for the weekend We had to pay for internet, we paid for £80 for a couple of drinks and the microwave food they offer at the bar. When we checked out at 9 am, they wouldn't let our child have a last swim, despite checkout being 11. Definitely not a high class experience
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Mathias

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

8/10 – Goed

Archie

1 nacht verbleven in augustus 2023

8/10 – Goed

Sreejith Kumar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely place to stay especially if you are a golfer, which I am not. However, I enjoyed the stay very much. Staff were lovely and very helpful. The only things I was slightly disappointed with were the dining options, which I found a bit limited and seemed to vary from day to day and whether you ordered room service or dined at the restaurant. Having said that I must say that I had one of the best Ribeye's I've had in a while. I can only guess the reason for the limited variety in their main restaurant (Cast Iron Grill) was because of it being a Country Club. Spa treatments were fully booked for the Saturday and Sunday we stayed. Not sure if this was because of limited facilities / staff or if they were genuinely busy. Having said that there was a wedding and a golfing event that weekend. The only other thing that I was lightly disappointed, which had nothing to do with the Hotel itself, is the absence of decent walking trails and footpaths, especially given its rural setting. We did however find a good location nearby called Three Lakes, which had a good pub and some good walks around the lakes. We also struggled to get an Uber when trying to book a ride from the hotel, and I understood later that was because of the patchy cell network in that area. The hotel staff were however very patient and got us a ride via the local mini cab service, which cost twice what Uber would have charged.
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Julie

1 nacht verbleven in augustus 2023

6/10 – Redelijk

David

Reisde met familie
Positief: Netheid
Negatief: Comfort kamer
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Mark

2 nachten verbleven in juli 2023

4/10 – Matig

Florence

Reisde met familie
Positief: Personeel en service
Check in was easy. Staff was nice and helpful. Breakfast and restaurants were good when open- expensive but not unusual for Marriott. The hotel is old and needs upgrading. Rooms were hot-No AC- only small table fan which was plugged on far side as room as no outlets near bed. Room was so hot that when the housekeeper came in, she immediately went in search of another fan. Window in room could not be opened and looked like it would fall off the hinges. Outlets on bed side of wall were a strange round 3 pin configuration and room lamps were plugged into these. The biggest issue was the pervasive smell of sewer in and around the hotel for 4 out of the 5 days we were there. We brought this to the attention of the staff and were told that the smell ‘appears from time to time’ We would have moved straight away as we were having nausea and abdominal discomfort from the smell but we were there for a wedding and this was the recommended nearest hotel so we just tried to stay away from the hotel as much as possible. We could not even enjoy the grounds because of the smell. We cut our stay short and checked out as early as we could, Manager on duty when we were leaving refused to give us an extra hour to check out even though as Marriott members we usually can get that. Expedia was very good about getting us some money back for the last 2 days that we had paid for
7 nachten verbleven in juli 2023

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juli 2023
Reactie van Katie op 23 jul 2023
Thank you very much for such positive feedback! We are thrilled you enjoyed your stay with us. We hope to welcome you back soon!

10/10 – Uitstekend

Sheila

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Return time and time again
Reliable friendly staff. Clean comfortable room. Excellent breakfast.
1 nacht verbleven in juni 2023
Reactie van Katie op 23 jul 2023
Thank you very much for such positive feedback, we hope we can welcome you back soon for an even better stay with us!

10/10 – Uitstekend

Ben

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely staff, amazing food and over all lovely vibe. Stayed a night with my partner and we used all the amenities such as the pool and bars. Stuff were very welcoming and always happy to help
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Mehmet

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reception staff was not friendly.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Helen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had a lovely stay for our 21st wedding anniversary, we stayed at Hanbury Manor on our wedding night, it’s still a great hotel to stay at
3 nachten verbleven in juni 2023
Reactie van Katie op 23 jul 2023
Thank you so much for such positive feedback, and we are thrilled to hear that you had a lovely wedding anniversary with us!We look forward to welcoming you back in the future!

8/10 – Goed

D

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Tiffany

1 nacht verbleven in mei 2023
Reactie van Katie op 26 jul 2023
Thank you for such positive feedback!We hope to welcome you back again soon.

10/10 – Uitstekend

Hai, Winchester

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love the environment, tree, grass, gold court nearby, and the old fashion building.
Reactie van Katie op 23 jul 2023
Thank you for such positive feedback, we are thrilled to hear you love the building and had a good stay with us!We do hope to welcome you back again soon.