6/10 – Redelijk
Julie
1 mei 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The views were BEAUTIFUL and the staff was very kind. I think this hotel will be better and more organized once construction is finalized.
There were a few areas that felt like false advertising: website says you can walk to elbow beach but after attempting and feeling unsafe when the sidewalks ran out, we asked the front desk and she said you have to walk in the road. The website also says that there is a complementary shuttle to horshoe bay but when we tried to take it, we were told that it is not up and running yet.
We booked the rooftop yoga class but when we showed up we were told we needed mats from the front desk and they were supposed to tell us that when booking but they didn’t. I went back down to get them and was told they didn’t have enough left because guests don’t return them. They should say you need to bring your own then.
The garden room was a good size but needed a full size mirror somewhere and hooks in the bathroom (the bathroom door had marks that hooks had been previously there but ripped off). The rug runner in the room was also dirty. Disappointing for a hotel that is meant to be upscale.
The pool bar food was very good.
Be warned that this hotel has a lot of hills and stairs to get to different areas. The beach area is down a VERY steep hill.
Overall good hotel that needs some improvements that I think will be fixed after construction and more staff are hired and trained.
Julie
3 nachten verbleven in april 2024