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Beoordelingen van Courtyard by Marriott Arlington Crystal City/Reagan National

3.5 out of 5
Courtyard by Marriott Arlington Crystal City/Reagan National
2899 Richmond Highway, Arlington, VA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 668 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 193 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 68 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 1000 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Memtili

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hygiene was het perfect in orde. De personeel heel vriendelijk en behulpzaam
3 nachten verbleven in augustus 2022
Reactie van David B. General Manager op 5 aug 2022
Thank you for staying with us, and for taking the time to review your stay! I'm so glad to see that you had a great experience, and look forward to hosting you again soon.

10/10 – Uitstekend

SADIYA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very good
7 nachten verbleven in april 2024
Reactie van David B. General Manager op 10 mei 2024
Thank you for staying with us, and for taking the time to rate your stay. I 'm glad to see that you had a great experience, and look forward to welcoming you back soon!

6/10 – Redelijk

Alicia

Reisde met partner
Not clean
1 nacht verbleven in december 2023
Reactie van David B. General Manager op 26 apr 2024
Thank you for staying with us, and for taking the time to leave us a review! I'm disappointed to see that you encountered cleanliness issues. Our hotel is scored in the top 15% of the brand for cleanliness, so this is disappointing to learn, and I would love to learn more about your experience, so that we can quickly take some corrective actions!I hope that we have the opportunity to better serve you again in the future.

8/10 – Goed

LaWone

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van David B. General Manager op 24 apr 2024
Thank you for staying with us, and for taking the time to rate your stay! We look forward to hosting you again you again in the future.

10/10 – Uitstekend

Shaniqua

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Pros Clean Safe Spacious Value for money Cons Proximity $50 per night for daily parking (in/out privileges)
1 nacht verbleven in april 2024
Reactie van David B. General Manager op 22 apr 2024
Thank you for staying with us, and for taking the time to rate your stay! I'm so glad to see that you enjoyed your experience, and look forward to hosting you again in the future.

10/10 – Uitstekend

Melissa, Hospers

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and staff was kind
1 nacht verbleven in april 2024
Reactie van David B. General Manager op 22 apr 2024
Thank you so much for staying with us, and for taking the time to leave us rate and review your stay. I'm so glad to see that you enjoyed your stay with us, and I hope that we have the opportunity to serve you again in the future.

10/10 – Uitstekend

LAURY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay!
1 nacht verbleven in april 2024
Reactie van David B. General Manager op 22 apr 2024
Thank you for staying with us, and for taking the time to rate your stay. We look forward to hosting you again in the future.

2/10 – Ontzettend slecht

Ahmad

1 nacht verbleven in april 2024
Reactie van David B. General Manager op 19 apr 2024
Hello-It looks like we had some opportunities to help you have a better experience! I would appreciate the opportunity to talk with you about your experience, so that we can learn more about ways to improve our guest experience. I hope that we have the opportunity to better serve you again in the future.

2/10 – Ontzettend slecht

YACINE

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van David B. General Manager op 17 apr 2024
Hi Yacine,Thank you for staying with us, and for taking the time to rate your stay. It looks like you could have had a better experience! As we are always looking to grow and improve, I would value your feedback so that we can use it to coach our team. I hope that we have the opportunity to serve you better in the future.

10/10 – Uitstekend

Gloria Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff were exceptional and our housekeeper that took care of our room kept our room stocked us with extra towels and pillows. Our shuttle drivers to the airport were always very nice and courteous. The Starbucks and Bistro staff were always very friendly. Thank you so much!!
2 nachten verbleven in april 2024
Reactie van David B. General Manager op 17 apr 2024
Thank you so much for staying with us, and for taking the time to rate and review your stay! I'm so delighted to read your kind comments, and very much look forward to hosting you again, in the future.

10/10 – Uitstekend

Jonathan Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van David B. General Manager op 17 apr 2024
Thank you for staying with us,and taking the time to rate your stay! I'm so glad to see that you had an awesome experience, and hope that we have the privilege of hosting you again in the future.

10/10 – Uitstekend

Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me gustó estar aquí, es muy limpio y bonito, solo hago la sugerencia que remodelen el lobby, se ve muy antigua toda esa área. Me gustaría que los hoteles Marriott pudieran dar la opción de habitación con colchón más firme, es difícil dormir en un colchón demasiado suave que te hundes en él.
1 nacht verbleven in april 2024
Reactie van David B. General Manager op 15 apr 2024
Thank you so much for staying with us! I appreciate you taking the time to rate your stay and to share your feedback. I hope that we have the opportunity to host you again in the future.

10/10 – Uitstekend

Laura

1 nacht verbleven in april 2024
Reactie van David B. General Manager op 6 mei 2024
Thank you for staying with us, and for taking the time to rate your stay! I hope that we have the opportunity to serve you again in the future.

10/10 – Uitstekend

ANNA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, especially when flying from DCA. Clean, safe, great staff. I would stay there again!
1 nacht verbleven in april 2024
Reactie van David B. General Manager op 15 apr 2024
Thank you for staying and for rating your stay! I'm glad to see that you had a great stay, and I look forward to seeing you again soon.

10/10 – Uitstekend

Brenda, PROVIDENCE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service
1 nacht verbleven in april 2024
Reactie van David B. General Manager op 11 apr 2024
Thank you for staying with us and for taking the time to rate your stay! I'm so glad to see that you enjoyed your time with us, and look forward to your return.

6/10 – Redelijk

Jessica

Positief: Netheid
3 nachten verbleven in april 2024
Reactie van David B. General Manager op 11 apr 2024
Thank you for staying with us, and for taking the time to rate your stay. It looks like we may have had some opportunities to make your stay more of a "wow" experience. We would love to learn more about your time with us, so that we can continue to grow and evolve.

8/10 – Goed

Darshal

1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 29 apr 2024
Thank you for staying with us and for taking the time to rate your stay! I'm so glad to see that you had a great experience, and look forward to seeing you again, soon.

10/10 – Uitstekend

Lenora

1 nacht verbleven in april 2024
Reactie van David B. General Manager op 29 apr 2024
Thank you for staying with us and for taking the time to rate your stay! I'm so glad to see that you had a great experience, and look forward to seeing you again, soon.

10/10 – Uitstekend

Joan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is SO CONVENIENTLY located to DCA!!! And SO NICE!! It feels clean and looks fresh and new!! Definitely recommend!!
2 nachten verbleven in april 2024
Reactie van David Burge. General Manager op 8 apr 2024
Thank you so much for staying with us, and for writing such a kind review. I'm delighted to see that you had a great experience with us, and look forward to welcoming you back soon!

6/10 – Redelijk

John

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Waited in cold weather for the shuttle and when it arrived it only had space for 3 additional passengers. Ended up taking an Uber. Breakfast didn’t start until 7:00 AM.
1 nacht verbleven in april 2024
Reactie van David B. General Manager op 8 apr 2024
Hello, and thank you for staying with us and sharing your feedback. I am so sorry to hear about your challenge with the airport shuttle. I have sent your comments to the team that manages the shuttle at our sister property, in order to ensure that corrections are made for the future. I hope that we have the opportunity to better serve you in the future.

2/10 – Ontzettend slecht

Marie

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Was not able to check in and would not give a refund… staff were not helpful… I paid for a room and wasn’t able to check in. They took my money fast thou.
1 nacht verbleven in april 2024
Reactie van David B. General Manager op 8 apr 2024
Greetings Maria, I can certainly understand your frustration. As this is a pre-paid reservation, we do require a method of identification during the check in process to ensure no fraudulent activity. Please ensure that you carry identification for any future hotel reservations in order to ensure a smooth arrival process.

8/10 – Goed

Adolfo J., Managua

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good quality and affordable
3 nachten verbleven in maart 2024
Reactie van David B. General Manager op 8 apr 2024
Thank you so much for staying with us, and for taking the time to rate your stay! I'm glad to see that you had a great experience, and we look forward to hosting you again in the future.

10/10 – Uitstekend

Sheri

1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 22 apr 2024
Thank you for staying with us, and for taking the time to rate your stay. We look forward to seeing you again soon!

2/10 – Ontzettend slecht

Amber

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen
My main issue was with parking. They only have 2 levels of parking. So if you have a larger SUV or truck, it's hard to fit in the spots. One night, I couldn't find a spot at all and have a disabled child. Not to mention they charge $43 or $45 a night to park. Went to the desk and was told I don't know what to tell you, here's a list of parking down the street. I had to park 7 minutes away and walk back in the dark with my child. They were not very accommodating at all and tried to still charge me for the day I couldn't park.
3 nachten verbleven in maart 2024
Reactie van David B. General Manger op 1 apr 2024
Hello! Thank you for staying with us, and for taking the time to share your experience with us. I am so sorry for the experience you had with the parking in Arlington! I can certainly imagine how frustrating this experience was. Unfortunately, the parking at DCA was full, and we had a flood of cars come park in our garage! We have put steps in place to keep this from happening in the future, in order to ensure that we have sufficient spaces for our guests. I hope that we have the opportunity to better serve you again in the future.

10/10 – Uitstekend

Venica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van David B. General Manager op 8 apr 2024
Thank you so much for staying with us, and for taking the time to rate your stay! I'm glad to see that you had a great experience, and we look forward to hosting you again in the future.

8/10 – Goed

Sherrie

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 1 apr 2024
Thank you for staying with us, and for taking the time to rate your stay! We look forward to seeing you again in the future.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was very clean, quiet, and accessible via walking.
1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 1 apr 2024
Thank you so much for staying with us, and for taking the time to rate and review your stay. I'm so glad to see that you had a great experience, and look forward to hosting you again, in the future.

6/10 – Redelijk

Elizabeth

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms are nicely furnished, very clean and comfortable. Nice lobby hospitality - loved the refreshing cucumber water! Some disrepair caused small inconveniences. Had to go searching other floors for a working ice machine (hint: it's on the top premium floor). A window shade was stuck halfway closed. No connectivity for TV in the morning. Gigantic dangerous pothole as you exit the driveway. But overall we were quite pleased.
1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 1 apr 2024
Hello, and thank you for staying with us, and for taking the time to review your stay!Thank you for your helpful feedback-I have already reviewed your comments with our team, so that we can promptly address them.I hope that we have the opportunity to host you again in the future!

10/10 – Uitstekend

Liya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like that the capital bike station is just right around the corner! It's so convenient for me to ride a bike to the Tidal Basin!
3 nachten verbleven in maart 2024
Reactie van David B. General Manager op 28 mrt 2024
Thank you for staying with us, and for taking the time to rate and review your stay! I'm so glad that you were able to take advantage of the conveniences of our location during the beautiful cherry blossom season. I hope that we have the privilege of hosting you again in the future.

10/10 – Uitstekend

Sandra

1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 15 apr 2024
Thank you for staying and for rating your stay! I'm glad to see that you had a great stay, and I look forward to seeing you again soon.

10/10 – Uitstekend

Megan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay! The room was clean and comfortable
1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 25 mrt 2024
Thank you for staying with us! I'm so glad to see that you enjoyed your experience, and I hope that we have the opportunity to host you again, whenever your travel plans call for a trip to the DC area.

10/10 – Uitstekend

Elizabeth

1 nacht verbleven in maart 2024
Reactie van David. B. General Manager op 15 apr 2024
Thank you for staying and for rating your stay! I'm glad to see that you had a great stay, and I look forward to seeing you again soon.

10/10 – Uitstekend

Aadithya Viswanath

Reisde met partner
Good stay
2 nachten verbleven in maart 2024
Reactie van David B. General Manager op 25 mrt 2024
Thank you for staying with us! I'm so glad to see that you enjoyed your experience, and I hope that we have the opportunity to host you again, whenever your travel plans call for a trip to the DC area.

10/10 – Uitstekend

William, North Attleboro

1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 8 apr 2024
Thank you so much for staying with us, and for taking the time to rate your stay! I'm glad to see that you had a great experience, and we look forward to hosting you again in the future.

10/10 – Uitstekend

CRAIG

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome expirience from the time we checked in, until the time we departed.. The entire stay was phenomenal … Great selection of hotel.. Best by far…
3 nachten verbleven in maart 2024
Reactie van David B. General Manager op 19 mrt 2024
Thank you so much for staying with us, and for taking the time to rate your stay. I'm so glad to see that you had such a great experience, and look forward to hosting you again in the future!

10/10 – Uitstekend

Flora

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff made us feel welcomed the moment we arrived. They were extremely hardworking and very efficient in all aspects of our stay. They deserve a bonus! Additionally the room was immaculate! We enjoyed our stay and would stay there again. Lastly, I totally recommend purchasing your parking pass when booking the room. 5/5 stars!
1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 11 mrt 2024
Hi Flora,Thank you so much for staying with us, and for taking the time to write such a thorough and kind review. I'm delighted to read your comments, and will certainly share with our team. I hope that we have the opportunity welcome you back again soon!

10/10 – Uitstekend

Alba Carolina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The best hotel!!!!
1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 11 mrt 2024
Thank you for staying with us, and for taking the time to share your feedback! I'm delighted to see that you had a fantastic experience, and look forward to hosting you again in the future.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location
2 nachten verbleven in maart 2024
Reactie van David B. General Manager op 9 mrt 2024
Thank you for staying with us, and for taking the time to rate your stay! I hope that we have the privilege of hosting you again in the future.

10/10 – Uitstekend

Joyce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had an unexpected overnight stay because I was bumped from a flight out of Regan national Airport. I had a lot of luggage having been away for six weeks. I was able to get a room at a reasonable rate. The hotel staff was terrific and helping me with my luggage and refused to accept a tip, the room was lovely had a refrigerator which I like because I like to have cold soda and milk in the morning with my coffee and best of all the coffee in the room was actually a dark roast. That’s very rare and I love strong coffee. I highly recommend that if you are going to be in the DC area or need a room near the airport this is the place to stay .
1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 9 mrt 2024
Wow-Thank you for staying with us, and for taking the time to write such a kind and thoughtful review. I'm so delighted to read your comments, and hope that we have the opportunity to hosting you again in the future. (under better circumstances!)

10/10 – Uitstekend

JOHN

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 9 mrt 2024
Thank you for staying with us, and for taking the time to rate your stay! I'm so glad to see that you enjoyed your time with us, and I hope that we have the opportunity to hosting you again, soon.

4/10 – Matig

Yoseph, Rowlett

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Not very pleasant staff...
1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 9 mrt 2024
Thank you for staying with us, and for taking the time to share your feedback. I'm so sorry to hear about your experience, and would love to learn more about your experience. Please feel free to reach out to me with more information so that I can better address the situation.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place and we liked the Bistro cafe
1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 9 mrt 2024
Thank you for staying with us, and for taking the time to share your feedback. I'm so glad to see that you enjoyed your time with us, and I look forward to seeing you again in the future.

10/10 – Uitstekend

Vernon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van David B. General Manager op 9 mrt 2024
Thank you for staying with us, and for taking the time to rate your stay. I'm so glad to hear that you enjoyed your stay, and look forward to seeing you again soon!

8/10 – Goed

Shawn, North York

It was a nice hotel, make sure to visit the bar in the neighbouring hotel.
1 nacht verbleven in februari 2024
Reactie van David B. General Manager op 26 feb 2024
Thank you for staying with us, and for taking the time to rate your stay. We look forward to seeing you again in the future!

10/10 – Uitstekend

Claudette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very clean and comfortable
1 nacht verbleven in februari 2024
Reactie van David B. General Manager op 26 feb 2024
Thank you for staying with us, and reviewing your experience! I hope that we have the opportunity to see you again soon!

10/10 – Uitstekend

Kaitlyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van David B. General Manager op 26 feb 2024
Thank you for staying and for taking the time to rate your stay. I'm delighted to see that you had a great experience, and look forward to hosting you again in the future.

10/10 – Uitstekend

JOHN

1 nacht verbleven in februari 2024
Reactie van David B. General Manager op 26 feb 2024
Thank you for staying with us and for taking the time to rate your stay. I hope we have the privilege of taking care of you again in the future.

10/10 – Uitstekend

Gloria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van David B. General Manager op 23 feb 2024
Thank you for staying with us, and for taking the time to share your feedback. I'm delighted to see that you enjoyed your time with us and look forward to hosting you again soon.

10/10 – Uitstekend

Heather, University City

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was extremely clean & smelled amazing! Staff was friendly. Only negative parking garage is too small for amount of guest & is costly!
2 nachten verbleven in februari 2024
Reactie van David B. General Manager op 23 feb 2024
Thank you for staying with us, and for sharing this kind feedback. I'm sorry that our parking garage was unusually congested while you were here due to a local event which drove street parkers to our garage. I hope that we have the privilege of hosting you again soon.

10/10 – Uitstekend

Alexis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really loved my stay here. I will certainly be back. I wish their kitchen had a bit more variety and was open more throughout the day but overall, I was very pleased with my room, service and overall experience.
5 nachten verbleven in februari 2024
Reactie van David B. General Manager op 23 feb 2024
Thank you for staying with us, and for taking the time to share your feedback. I'm delighted to see that you enjoyed your time with us and look forward to hosting you again soon.