Dear Vernon, We sincerely apologize for the inconvenience you experienced during your check-in and the issues with your room amenities. Your comfort and satisfaction are our top priorities, and we regret falling short of meeting your expectations. We understand the frustration caused by the delayed assistance and the missing pillows in your room. We are actively addressing these issues with our team to ensure improvements in our service and maintenance. We appreciate your kind words about the gentleman at the front desk and assure you that we are committed to providing a more seamless and enjoyable experience for all our guests. We hope you consider giving us another opportunity to exceed your expectations in the future. Sincerely,Hotel Management

Dear Scott, Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered in your room, including the stains and sticky floor. Ensuring a clean and comfortable environment for our guests is a priority, and we regret that we fell short during your stay. We're glad to hear that the check-in process was efficient. Your comments about the air conditioning have been noted, and we will address these concerns with our team to prevent future occurrences. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel Management

Dear David, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Celeste, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear DeZerai, Thank you for choosing to stay with us. We sincerely apologize for the inconvenience caused by the noise during your stay. Providing a comfortable and peaceful environment for our guests is paramount to us, and we regret falling short of your expectations in this regard. Your feedback is greatly appreciated as it allows us to share issues appropriately and enhance the quality of our accommodations. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Cal, We are glad to read you found Extended Stay America conveniently located for your needs. We understand the importance of an early breakfast and will review our offerings to ensure availability for all guests. Your feedback helps us improve, and we appreciate your insights. We hope you enjoyed your stay overall and look forward to welcoming you back!Sincerely,Hotel Management

Dear Antonio, Thank you for your kind words about the service at Extended Stay America. We are thrilled to hear that you enjoyed your visit and look forward to welcoming you back soon for another great experience!Sincerely,Hotel Management

Dear Stacey, Thank you for sharing your experience, and we apologize for the concerns that led to your decision to leave. We appreciate your kind words about our staff member's helpfulness and customer service. Guest safety and satisfaction are our top priorities, and we are glad that your refund was processed promptly and with ease. We apologize for any inconvenience caused and hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management

Dear Neoshi, Thank you for your feedback, and we apologize for the issues you experienced during your stay. We are actively addressing the concerns raised regarding room conditions, breakfast offerings, staff professionalism, and amenities. Please accept our sincere apologies for any miscommunication regarding your late check-out request. Your comments are valuable, and we are using them to make necessary improvements. We hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Management

Dear Matthew, Please accept our apologies for not meeting your expectations in the areas you outlined. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportunity to regain your trust and confidence in us again.Sincerely,Hotel Management

Dear Cory, Thank you for choosing our hotel. We apologize for the unsatisfactory check-in experience and the inconvenience caused by our location. We understand your concerns and are actively addressing them with our team. Your feedback regarding the room condition has been noted, and we are working diligently to make necessary repairs and improvements. Please accept our sincere apologies for any discomfort. We appreciate your feedback, and we hope for the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management

Dear Marc, Thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management

Dear Debi, Thank you for choosing our hotel during your recent visit to the area. We sincerely apologize for not meeting your expectations regarding the requested room. We do accommodate these requests, but there are times when the requested room is not available. We understand your frustration and genuinely regret disappointing you. Our goal is to provide a comfortable stay with exceptional service, and we hope to have the opportunity to improve your experience when your travels bring you back to the area.Sincerely,Hotel Management

Dear Valerie, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Philipos, Thank you for sharing your feedback. We apologize for any inconvenience caused by odors during your stay. We take cleanliness and guest comfort seriously, and your comments will be addressed with our team to ensure improvements. Your input is invaluable as we strive to provide a pleasant environment for all guests. We hope to have the opportunity to welcome you back for an improved visit in the future.Sincerely,Hotel Management

Dear Tim, Thank you for choosing us and sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Guest, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our clean room, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear James, Thank you for your recent stay and the candid review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with our hotel's cleanliness and accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management

Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Tammy, All of us here at Extended Stay America are thrilled to hear you loved your time with us! Thank you for sharing your generous compliments. We appreciate you mentioning how convenient it was to have a fully equipped kitchen in your suite, as this is an essential feature for many of our travelers. We like to think we provide our guests with the perfect home away from home, and we are glad you agree! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear KELLY, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Jasmine, Thank you for reviewing your stay. We are delighted to read that Eric helped to make your stay even more comfortable. Your compliments will undoubtedly be shared with him. We enjoyed having you as our guest and hope to welcome you back on a future visit.Sincerely,Hotel Management

Dear Natan, Thank you for reviewing our hotel. Thank you for staying with us and sharing your experience. We are disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having a variety of food options that meet your expectations. We strive to provide a diverse selection of breakfast choices and appreciate feedback that helps us improve the guest experience. We will also share your comments regarding the coffee maker with our team. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again on your next visit to our area.Sincerely,Hotel Management

Dear Solomon, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Yan, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Leonardo, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon. Sincerely,Hotel Management

Dear Latanya, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the inconvenience you encountered with your key card during your stay. We value the safety and convenience of our guests and understand how this could have been frustrating. We appreciate you bringing this to our attention. Your feedback is much appreciated, and we will address this matter with our associates to ensure better attention in the future. We hope you will choose us again in the future so we can provide you with the outstanding hospitality you should have received on this visit.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your time with us. We apologize for any cleanliness concerns overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to correct the spots mentioned. Our front desk team is always there to help you. We appreciate your business and look forward to seeing you again. Have a great day! Sincerely,Hotel Management

Dear Peggy, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management

Dear Guest, Thank you for sharing your recent experience with us. We are pleased to know that you enjoyed your overall stay. However, we apologize for the challenges you experienced with your room key and our service. We focus on enhancing our guest services with thoughtful and seamless hospitality, and we are disappointed we did not meet this standard. We would love to welcome you back to show you our commitment to enriching experiences.Sincerely,Hotel Management

Dear Elizabeth, Thank you for your kind words and for being a loyal returning guest. We are delighted that our staff made you feel safe and respected during your stay. Our team strives to provide a thoughtful and welcoming experience for all our guests, and it's wonderful to know that you appreciated our efforts. We are proud to be part of a great community and are grateful for your continued support. We look forward to welcoming you back again for another enjoyable stay. Your feedback means a lot to us.Sincerely,Hotel Management

Dear Jake, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Donavon, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

Dear George, Thank you for sharing your experience with us. Our top priority is ensuring each guest has a memorable and enjoyable stay. We sincerely apologize for falling short of your expectations and for any inconvenience this may have caused. Your feedback is greatly appreciated and will be shared with our team as we work towards improving our services. Thank you for taking the time to help us enhance our guest experience, and we hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Management

Dear Xavier, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Elizabeth, Thank you for the wonderful review. We are pleased you had an outstanding visit and that you could start your day with our complimentary breakfast, and we are glad our location worked well for you. We hope Extended Stay America is your first choice whenever you visit the city. Thank you again.Sincerely,Hotel Management

Dear Brannah, Thank you for choosing us and sharing your experience. We are glad you had a great stay but are disappointed knowing we did not meet every expectation. We will address your concerns with the appropriate individuals to ensure this does not happen again. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management

Dear Nakicha, Thank you for your feedback. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management