Lobby

Beoordelingen van Fairfield Inn & Suites by Marriott Washington, DC/Downtown

3 out of 5

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 504 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 302 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 108 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 1001 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Shirley

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was extremely helpful and very friendly. Fast and efficient.
3 nachten verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Shirley, Thank you for your review regarding your stay at the Fairfield Inn & Suites Washington DC/Downtown. It's a pleasure to know we exceeded your expectations with our excellent hospitality. We strive to make sure every guest has a comfortable and relaxing stay, and we will be sure to share your compliments with our team. It was a pleasure having you, and we look forward to welcoming you back on your next visit to the DC area.Thank you,Ebony MooreGeneral Manager

6/10 – Redelijk

Shanda

Reisde met partner
Hotel needs some upgrades. The bar in the hotel was right below our window and was loud late at night. Located in Chinatown not very clean outside. Was within walking distance of several good places to eat
2 nachten verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Dear Shanda, Thank you for taking the time to share your review of your recent stay at our hotel. While we are glad you loved our convenient location, we regret not meeting all of your expectations and are sorry you felt our property needed updating. Please know we will share your notes with the appropriate individuals for future plans. We also apologize for the cleanliness issues you described around the hotel and for the disturbance you had due to the location of your accommodations. We take noise concerns seriously and will look into this matter to enhance our guest experience. We appreciate your valuable feedback and are grateful for your patience and understanding. We hope you will give us another chance and will revisit us soon on your next visit. Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

Angelica Lopez

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast options were perfect. Not as centrally located as I wished traveling with kids. Place was clean and staff were very nice
2 nachten verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Ms. Lopez, We are glad that you and your family's time at Fairfield Inn & Suites Washington, DC/Downtown was pleasant overall. It is delightful to know that you found our breakfast selection to be excellent. We are also happy that you liked our well-maintained property and friendly staff. However, we are sorry that our location did not meet all of your expectations. Thank you for including us in your travel plans. It would be a pleasure to welcome you all back whenever you visit the city.Thank you,Ebony Moore,General Manager

8/10 – Goed

Abhishek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Abhishek, It is our pleasure to know that your overall time with us at Fairfield Inn & Suites Washington, DC/Downtown was pleasant. Located in the heart of the nation's capital, we are the perfect place for business and leisure travel. We appreciate your patronage and hope that we will have a chance to host you again in the future.Thank you,Ebony Moore,General Manager

10/10 – Uitstekend

Hong

Reisde met een groep
fabulous
3 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Guest, We appreciate the great rating about your recent visit to the Fairfield Inn & Suites Washington, DC/Downtown. We are glad that we could exceed all of your expectations and that you enjoyed our newly renovated property, perfect for both business and leisure travel. It was lovely hosting you, and we look forward to welcoming you back again soon.Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

jessica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect location for visiting the National Law Enforcement Memorial
1 nacht verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Jessica, We are glad that your time with us at Fairfield Inn & Suites Washington, DC/Downtown was good. It is also pleasing to know that you found our proximity to the National Law Enforcement Memorial to be convenient for your plans. It was our pleasure to host your stay, and we look forward to your next visit.Thank you,Ebony Moore,General Manager

10/10 – Uitstekend

Aneesha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was really nice
2 nachten verbleven in maart 2024
Reactie van General Manager op 8 mei 2024
Dear Aneesha, Thank you for choosing Fairfield Inn & Suites Washington, DC/Downtown and for your excellent rating. We understand the importance of the details that make up a significant stay and are happy to read that our beautiful and well-maintained property enhanced your visit with us. It was a true pleasure to have you as our guest, and we hope to see you again soon!Thank you,Ebony Moore,General Manager

10/10 – Uitstekend

Tamie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient place to stay for hokey and basketball game.
5 nachten verbleven in maart 2024
Reactie van General Manager op 6 mei 2024
Dear Tamie, Thank you for the terrific review of your recent stay at the Fairfield Inn & Suites Washington, DC/Downtown! We are pleased that you found our hotel to be located ideally in the heart of the nation's capital with easy access to all of the region's iconic sites. It was our pleasure having you as our guest, and we look forward to welcoming you back soon.Thank you,Ebony Moore,General Manager

10/10 – Uitstekend

Priya

1 nacht verbleven in mei 2024
Reactie van General Manager op 24 mei 2024
Dear Priya, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Fairfield Inn & Suites Washington DC/Downtown. We look forward to your return and wish you all the best with your future travels.Thank you,Ebony MooreGeneral Manager

6/10 – Redelijk

kristina

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
Even though the hotel was very close to all the attractions, the area was not very good. The floors in my room were so dusty that I didn't want to take off my shoes. Breakfasts are very simple. The price is very high for this hotel.
1 nacht verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Kristina, Thank you for taking the time to review your stay with us. While we are happy you loved our proximity to all the local attractions, we certainly regret you did not like our area. We know that the popularity of our surroundings can add some challenges. We also apologize for the cleanliness issues you had in your room. We have shared your concerns with our housekeeping team and steps are being taken to ensure this is not repeated. Furthermore, we also regret your disappointment with our breakfast offerings and for the rate of your visit. We appreciate your comments and hope you will consider revisiting us.Thank you,Ebony MooreGeneral Manager

8/10 – Goed

Theresa

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I requested extra pillows from housekeeping and she didn’t bring them
2 nachten verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Theresa, Thank you for sharing your honest review of your recent stay at Fairfield Inn & Suites Washington DC/Downtown. While we are glad for the nice rating, we are sorry to read your comments regarding our oversight in responding to your request. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. We apologize for any inconvenience you had and are grateful for your patience. We hope the positive aspects of your stay made up for us not meeting every expectation. It was our pleasure hosting you, and we look forward to hosting you again the next time you visit our city.Thank you,Ebony MooreGeneral Manager

8/10 – Goed

Hitendra, Manalapan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Dear Hitendra, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon.Thank you,Ebony Moore,General Manager

8/10 – Goed

Clinton

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Clinton, We are delighted you had a great stay at Fairfield Inn & Suites Washington DC/Downtown. Thank you for the kind rating, and we look forward to hosting you again soon.Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

Tyler

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice location
3 nachten verbleven in februari 2024
Reactie van General Manager op 28 apr 2024
Dear Tyler, Thank you for your feedback! We are delighted to hear that you enjoyed the convenient location of Fairfield Inn & Suites Washington, DC/Downtown. Being in the heart of downtown offers easy access to iconic landmarks such as the National Mall and Smithsonian Museums, ensuring a memorable experience for both business and leisure travelers alike. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding visit.Thank you,Ebony Moore,General Manager

10/10 – Uitstekend

Lisa

5 nachten verbleven in april 2024
Reactie van General Manager op 15 mei 2024
Dear Lisa, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Fairfield Inn & Suites Washington DC/Downtown. Thanks for choosing us for your time in our city; we hope to see you again soon.Thank you,Ebony MooreGeneral Manager

6/10 – Redelijk

Joanie M.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Guest, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Thank you,Ebony Moore,General Manager

8/10 – Goed

Craig

3 nachten verbleven in april 2024
Reactie van General Manager op 24 apr 2024
Dear Craig, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Thank you,Ebony Moore,General Manager.

6/10 – Redelijk

Michael

Reisde met familie
Positief: Netheid
The room did not have a micro-fridge or anything to that nature. The ice machine was on a totally different level if we wanted to use that. Also, the only microwave available was down the hall. Not convenient at all!!!
3 nachten verbleven in april 2024
Reactie van General Manager op 23 apr 2024
Dear Michael, Thank you for your honest comments about your stay with us. We are pleased that your experience was good on the whole, but we are sorry to read that you were disappointed with the lack of amenities in your room. We are sorry for the inconvenience this caused and appreciate your patience. Although we offer limited amenities, we are proud to offer a clean and comfortable environment for our guests. We hope to welcome you back the next time that your travels lead you to our city in the future.Thank you,Ebony MooreGeneral Manager

6/10 – Redelijk

Martavis

Average
1 nacht verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Dear Martavis, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Thank you,Ebony MooreGeneral Manager

8/10 – Goed

Tamika

1 nacht verbleven in april 2024
Reactie van General Manager op 12 mei 2024
Dear Tamika, It is nice to know that your experience with Fairfield Inn & Suites Washington, DC/Downtown was overall pleasant. Located in the heart of the nation's capital, we strive to deliver clean, comfortable accommodations with outstanding service to every guest; therefore, we appreciate you noticing our efforts. Thank you for the high rating. We look forward to welcoming you back soon.Thank you,Ebony Moore,General Manager

10/10 – Uitstekend

roxie, new york

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel - very helpful staff, particularly Deann at the front desk. Nice breakfast, including hot food, unusual for a US hotel. Also, excellent downtown DC location - walking distance to Penn Ave, the Capitol, Mall, museums, and lots of restaurants.
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Dear Roxie, Thank you for sharing your experience at Fairfield Inn & Suites Washington DC/Downtown. We are glad our associates, especially Deann, exceeded your expectations and that you enjoyed our ideal location and well-kept property. We will pass along your kind remarks to our entire team. We are also pleased to know you were impressed with the delicious food we serve at our on-site restaurant. Thank you again, and we look forward to you choosing us the next time you visit the area. Thank you, Ebony Moore General Manager

10/10 – Uitstekend

Suellen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location to the monuments was within walking distance so no need to take out car. The breakfast was very good. The staff very helpful
3 nachten verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Dear Suellen, Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being so close to nearby landmarks and monuments. We are also delighted that you loved our complimentary breakfast and that our staff left a memorable impression on your stay. We will surely share your kind words with them. Thank you again for being our guest, and we look forward to your next visit to Fairfield Inn & Suites Washington DC/Downtown.Thank you,Ebony MooreGeneral Manager

8/10 – Goed

kyle

2 nachten verbleven in april 2024
Reactie van General Manager op 6 mei 2024
Dear Kyle, Thank you for taking the time to share about your recent visit to Fairfield Inn & Suites Washington, DC/Downtown and for your high rating. We are glad that our location, along with our accommodations and service met your needs. Thank you again for being our guest; we hope to welcome you back the next time your travels bring you this way. Thank you,Ebony Moore,General Manager

10/10 – Uitstekend

Aleksandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Dear Aleksandra, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We look forward to you making Fairfield Inn & Suites Washington DC/Downtown your home away from home whenever your travels bring you to our area. Thank you, Ebony Moore General Manager

8/10 – Goed

JENNIFER

4 nachten verbleven in april 2024

10/10 – Uitstekend

kona, la mesa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were friendly and the price was reasonable. The best part was the included breakfast. My kids loved it and we were able to save a lot of money from it.
4 nachten verbleven in april 2024
Reactie van General Manager op 8 apr 2024
Dear Kona, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! Our hot breakfast buffet is popular with our guests, and we are pleased that this added to the enjoyment of your stay. We strive to make sure every guest has a comfortable and relaxing experience, and we will be sure to share your compliments with our team. Thank you once more, and we look forward to welcoming you and your family back to the area.Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

Bianca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to get places
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Dear Bianca, Thank you for staying with us at Fairfield Inn & Suites Washington DC/Downtown and for your generous review. We are glad you enjoyed our convenient location to all that our exciting city has to offer! We hope you will visit us again soon. Thank you once more, and we wish you all the best with your travels.Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

Kristina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location. Nice breakfast. Clean rooms and public areas. Comfy beds and excellent shower. Staff were all fabulous from the excellent and helpful valet staff to the front desk staff and the breakfast staff and housekeeping. I highly recommend! One of the elevator was out of service one day which made logistics around breakfast time challenging. Luckily the elevators are very very large and easily fit 10 people. They had it fixed later that day! Also like the adjoining Irish Pub...also great staff and food.
4 nachten verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Kristina, Thank you for the terrific review of your recent stay at the Fairfield Inn & Suites Washington DC/Downtown and your recommendation. We are pleased you found our location to be perfect for your plans. We are also glad that you loved our accommodation, thoughtful associates as well as the amenities we offer. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Thank you,Ebony MooreGeneral Manager

8/10 – Goed

Catarina

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van General Manager op 3 apr 2024
Dear Catarina, We are delighted you had a great stay at Fairfield Inn & Suites Washington DC/Downtown. Thank you for the kind rating, and we look forward to hosting you again soon.Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

Kathy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is conveniently located, with ease of Metro use to and from the airport. The staff was so friendly and helpful. Our bed was very comfortable, and everything was clean.
2 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Dear Kathy, Thank you for staying with us at Fairfield Inn & Suites Washington DC/Downtown and for your generous review. We are glad you enjoyed our convenient location to all that our exciting city has to offer as well as our comfortable beds. We strive to make sure every guest has a comfortable and relaxing stay, and we will be sure to share your compliments with our team. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the DC area.Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

Jean

Positief: Netheid, voorzieningen
Excellent hotel, very clean, friendly staff, extensive breakfast included, close enough to walk to National Mall, on bus line.
2 nachten verbleven in maart 2024
Reactie van General Manager op 30 mrt 2024
Dear Jean, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. We will certainly share your praises with them. We are also happy to know you liked our well-maintained accommodations and our breakfast offerings. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Thank you,Ebony MooreGeneral Manager

2/10 – Ontzettend slecht

YUANSHAN

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van General Manager op 31 mrt 2024
Dear Yuanshan, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Thank you, Ebony Moore, General Manager

10/10 – Uitstekend

Lorie

1 nacht verbleven in maart 2024
Reactie van General Manager op 19 apr 2024
Dear Lorie, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Fairfield Inn & Suites Washington DC/Downtown. We'd love to host you again someday for yet another unforgettable visit.Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

Lori

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was the perfect place to stay for our short site-seeing visit to Washington DC. It's within walking distance to a lot of different things, the staff is friendly and helpful, and we had a lovely time there.
3 nachten verbleven in maart 2024
Reactie van General Manager op 29 mrt 2024
Dear Lori, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for your review. We look forward to your next visit!   Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

A.

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van General Manager op 29 mrt 2024
Dear A., Thank you for the perfect rating. We are glad you had a wonderful time at Fairfield Inn & Suites Washington DC/Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

juan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are clean plenty of places to eat around the hotel
3 nachten verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Juan, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and sharing your experience. We are glad you liked our well-maintained accommodations and enjoyed the diversity of dining options in the surrounding area. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a very busy hotel in the heart of DC Chinatown. The staff is incredibly friendly, the free breakfast buffet hit the spot, and our room was clean and quiet.
2 nachten verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Mary, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown and sharing your experience. We are glad you liked our well-maintained accommodations and that you enjoyed our complimentary breakfast. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Dear Karen, Thank you for rating your visit to Fairfield Inn & Suites Washington DC/Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Thank you,Ebony MooreGeneral Manager

8/10 – Goed

Sze

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A little noisy at midnight
2 nachten verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
Dear Sze, Thank you for sharing your review of Fairfield Inn & Suites Washington DC/Downtown. While we appreciate your kind rating, we are sorry for the noise disturbances you encountered. We want you to know our front desk is always available to help make you as comfortable as possible. We hope the rest of your stay with us was a pleasant one and that you will visit us again whenever your travels bring you our way. Thank you,Ebony Moore,General Manager

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large room with nice amenities. Clean and quiet. Convenient to mall
1 nacht verbleven in maart 2024
Reactie van General Manager op 24 mrt 2024
Dear Mary, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown for your recent stay. We were pleased to receive your excellent feedback about how much you enjoyed our ideal location and fresh, comfortable accommodations featuring the thoughtful in-room amenities we offer. It was a pleasure hosting your visit, and we look forward to welcoming you back soon.Thank you,Ebony Moore,General Manager

10/10 – Uitstekend

Laurie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We came back to our room and the toilet was over flowing. They had maintenance up in about 5 minutes and fixed it and cleaned up the area. This was around 10pm. Will definitely be going back.
1 nacht verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Laurie, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown. While we are glad you had an overall satisfactory stay, we apologize for the concerns you encountered; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. It is always a joy to see our guests are excited about returning; we look forward to it!Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

Lauren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was friendly including the valet personnel. It was very clean and breakfast was pretty good too. Will stay again.
1 nacht verbleven in maart 2024
Reactie van General Manager op 11 mrt 2024
Dear Lauren, Thank you for sharing your gracious review of Fairfield Inn & Suites Washington DC/Downtown. It is a pleasure to know we exceeded your expectations and that you especially loved our well-maintained property and intuitive associates. We are also thrilled to read our complimentary breakfast buffet added to the enjoyment of your stay. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the DC area.Thank you,Ebony Moore,General Manager

10/10 – Uitstekend

Mark

Reisde met partner
Clean
1 nacht verbleven in maart 2024
Reactie van General Manager op 11 mrt 2024
Dear Mark, Thank you for choosing Fairfield Inn & Suites Washington DC/Downtown for your recent stay. We were pleased to receive your excellent feedback about how much you enjoyed our impeccable accommodations. It was a pleasure hosting your visit, and we look forward to welcoming you back soon.Thank you,Ebony Moore,General Manager

2/10 – Ontzettend slecht

Matt

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff was rude when I checked in and then the beds were the most uncomfortable I ever slept in. The breakfast food was not great the oatmeal was so watery. Also in the room the outlet cover was missing and having exposed wires
2 nachten verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Dear Matt, Thank you for your candid review. We appreciate you bringing this incident to our attention and apologize for what transpired. It is very concerning to read your comments as we take the safety of our guests very seriously. Such incidents are very unusual at our hotel, and we offer our most humble apologies. We are reviewing this with our leadership team and will share your comments appropriately. It was also disappointing to read about the level of service you received from one of our associates; we are very sorry for this, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Thank you again for your patience, and we hope to have another opportunity to provide you with the outstanding stay you deserve.Thank you,Ebony Moore,General Manager

10/10 – Uitstekend

Agnes

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Dear Agnes, Thank you for taking the time to share that your stay at Fairfield Inn & Suites Washington DC/Downtown was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Thank you,Ebony MooreGeneral Manager

8/10 – Goed

Carl

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Stay Bad Valet Parking
The hotel stay was very nice. SADLY, the "valet parking" was not. Six dollars in emergency cash was taken from our console as well as a $100 pair of sunglasses. I know nothing can do about it but I wanted to report it.
1 nacht verbleven in februari 2024
Reactie van General Manager op 23 feb 2024
Dear Carl, Thank you for being our guest and for the high rating. While your overall stay with us was comfortable, we regret to learn about the comments about your valet experience. Please know we take comments of this nature seriously, and we do everything in our power to review this matter. Please be assured that we understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while you are in our area.Thank you,Ebony MooreGeneral Manager

8/10 – Goed

Anna

1 nacht verbleven in februari 2024
Reactie van General Manager op 23 mrt 2024
Dear Anna, Thank you for sharing the nice rating about your experience at Fairfield Inn & Suites Washington DC/Downtown. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

ANDRZEJ

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van General Manager op 16 feb 2024
Dear Andrzej, We are thrilled you had an excellent stay at Fairfield Inn & Suites Washington DC/Downtown, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Thank you,Ebony MooreGeneral Manager

10/10 – Uitstekend

Cora

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff very friendly and helpful.
2 nachten verbleven in februari 2024
Reactie van General Manager op 12 feb 2024
Dear Cora, Thank you for your review regarding your stay at the Fairfield Inn & Suites Washington DC/Downtown. It's a pleasure to know we exceeded your expectations! We strive to make sure every guest has a comfortable and relaxing stay, and we will be sure to share your compliments with our team. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to the DC area.Thank you,Ebony MooreGeneral Manager

8/10 – Goed

Jim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Dear Jim, We appreciate you taking the time to leave your generous rating regarding your recent visit to Fairfield Inn & Suites Washington DC/Downtown. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and look forward to having a chance to host you again in the future. Thank you,Ebony MooreGeneral Manager