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Beoordelingen van Hilton Garden Inn Alexandria Old Town National Harbor

3 out of 5
Hilton Garden Inn Alexandria Old Town National Harbor
1620 Prince Street, Alexandria, VA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 567 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 286 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 89 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 1000 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Junie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property and our hotel room specifically was clean and well maintained.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Sheryll D

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful relaxing environment
2 nachten verbleven in mei 2024

8/10 – Goed

brian

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel check in was lengthy and extensive. Due to system complications and eventually having housekeeping check the room for cleanliness - I waited for over 20 mins to check in.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located near king street metro and Amtrak.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

CATRICE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent stay
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Anfisa

Nice hotel in old town
1 nacht verbleven in mei 2024
Reactie van Jarra op 26 mei 2024
Thank you for taking a moment to share your experience regarding your recent stay. we are delighted to hear that you enjoyed your stay with us. we look forward to welcoming you back the next time you are in the area.

8/10 – Goed

CESAR, Boca Raton

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent area, with many restaurant and transportation. Hotel is cleaning and correct. regards
Reactie van Jarra op 23 mei 2024
Thank you for taking a moment to share your experience regarding your recent stay. we are delighted to hear that you enjoyed your stay. we look forward to seeing you again soon!

8/10 – Goed

Richard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were satisfied with this hotel but not wowed. Most importantly the room was fine and the bed in particular was comfortable. Everything worked and there were no issues. I found the lighting to be a bit dim, especially given the small window. We really liked the good-sized shower. Given a choice we would prefer a “comfort height” toilet. The breakfast was a bit scant in terms of what was available for continental offerings — no fruit for example. Price of parking —$39 per day seemed excessive.
2 nachten verbleven in mei 2024
Reactie van Jarra op 24 mei 2024
Thank you for taking the time to share your experience regarding a recent stay with us. we sincerely appreciate your feedback and it is duly noted. we hope to welcome you back the next time travel brings you back to the area.

10/10 – Uitstekend

Kashon, Albany

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good property
1 nacht verbleven in mei 2024
Reactie van Jarra op 19 mei 2024
Thank you for taking a moment to share your experience and a perfect score. we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back the next time you're in the area.

6/10 – Redelijk

Jenifer

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Definitely did NOT have a 5 star experience in this Hilton hotel. The A/C and bathroom extractor did not work and I had to argue about the A/C for there to be a solution. There’s also no parking at all, if you don’t pay for valley parking. I’m very disappointed because for $244 a night I expected to at least enjoy my stay.
3 nachten verbleven in mei 2024
Reactie van Jarra op 15 mei 2024
Thank you for taking a moment to share your experience regarding your recent stay. we sincerely appreciate your feedback and sorry to hear your stay was less than pleasant. we will share your comment with the executive management team to ensure a resolution and prevent recurrence. we hope you will consider staying with us the next time you are in the area.

6/10 – Redelijk

Earl

Reisde met familie
Positief: Netheid, personeel en service
The presentation of the breakfast was not was not good given the cost of it. Eggs were cold. I had to get my own coffee
3 nachten verbleven in april 2024
Reactie van Jarra op 3 mei 2024
Thank you for taking a moment to share your experience regarding you recent stay. we sincerely appreciate your feedback, and it is duly noted. Rest assured we will share your comments with the executive managers as constructive feedback are used to improve our guest experience. we hope to welcome you back the next time you're in the area.

10/10 – Uitstekend

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Jarra op 3 mei 2024
Thank you for taking time to share your experience regarding your recent stay at Hilton Garden Inn Old Town. we are delighted to hear that you enjoyed your stay and we look forward to welcoming you back the next time you are in the area.

6/10 – Redelijk

kristina, new york

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Its a solid 3 star property, no more no less
1 nacht verbleven in april 2024
Reactie van Jarra op 1 mei 2024
Thank you for taking time to share your thoughts regarding your stay with us. we sincerely appreciate your feedback. we hope you'll consider staying with us the next time you're in the area.

6/10 – Redelijk

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No free water bottles and charging me $2.50 for the water bottle in the room is terrible
1 nacht verbleven in april 2024
Reactie van Jarra op 21 apr 2024
Thank you for taking a moment to share your experience regarding your recent stay. we sincerely appreciate your feedback and sorry to hear your displeasure with in room water charge. we hope that the rest of your experience was delightful and we look forward to welcoming you back the next time you're in the area.

10/10 – Uitstekend

Carla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were very clean. The stay was very professional and nice. I loved the fact that they had valet parking.
1 nacht verbleven in februari 2024
Reactie van Jarra op 17 apr 2024
Thank you for taking time to share your experience and a 5-star rating! we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back in the not-too-distant future!

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jarra op 17 apr 2024
Thank you for taking time to share your experience and a 5-star rating! we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back in the not-too-distant future!

6/10 – Redelijk

Zachary

Positief: Netheid
Negatief: Voorzieningen
- Bed was poorly made. - Parking was expensive. - There was a smell of gas in the lobby.
2 nachten verbleven in april 2024
Reactie van Jarra op 17 apr 2024
Thank you for taking a moment to share your experience regarding your recent stay. we sincerely appreciate your feedback and rest assured; we will share your comment with the management team. we hope you'll consider staying with us the next time travel brings you back to the area.

10/10 – Uitstekend

Laura, East Dubuque

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only complaint we have is the sheets were to small for the beds. The corners of the fitted sheets came off the mattress while sleeping.
4 nachten verbleven in april 2024
Reactie van Jarra op 11 apr 2024
Thank you for taking a moment to share your experience with us. We sincerely appreciate your feedback regarding the fitted sheet and rest assured, it will be communicated with the management. we look forward to welcoming you back in the near future!

10/10 – Uitstekend

John, Easton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet end of Prince's Street, but easily walkable to the action in King's St.
1 nacht verbleven in april 2024
Reactie van Jarra op 7 apr 2024
Thank you for taking time to share your thoughts regarding your stay and a perfect score. we are delighted to hear that you enjoyed your stay with us.we look forward to welcoming you back soon.

8/10 – Goed

Megan

Reisde met familie en kleine kinderen
I chose this for proximity to the metro and it was fantastic.
2 nachten verbleven in april 2024
Reactie van Jarra op 7 apr 2024
Thank you for taking a moment to share your experience with us. we are delighted to hear that you enjoyed your stay. we look forward to welcoming you back in the near future.

10/10 – Uitstekend

bruce

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great location to king street and to the metro
3 nachten verbleven in maart 2024
Reactie van Jarra op 6 apr 2024
Thank you for taking a moment to share your experience with us and a perfect score! we are delighted to hear that you enjoyed your stay. we look forward to welcoming you back the next time travel brings you back to the area.

10/10 – Uitstekend

Clara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking is expensive and would have liked a bathroom fan/lock on bathroom door. But it was perfect for our family.
4 nachten verbleven in april 2024
Reactie van Jarra op 6 apr 2024
Thank you for taking a moment to share your experience with us and a perfect score! we sincerely appreciate your feedback and we are delighted to hear that you enjoyed your stay. we look forward to welcoming you back the next time travel brings you back to the area.

10/10 – Uitstekend

Julie

3 nachten verbleven in maart 2024
Reactie van Jarra op 25 apr 2024
Thank you for taking a moment to share your experience regarding a recent stay and a perfect score! we are delighted to hear you enjoyed your stay with us. we look forward to welcoming you back in the near future.

10/10 – Uitstekend

ELIANNE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful stay
1 nacht verbleven in januari 2024
Reactie van Jarra op 4 apr 2024
Thank you for taking a moment to share your experience and a perfect score. we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back the next time travel brings you back to the area.

6/10 – Redelijk

Claudia Verenice

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
La persona en recepción tardo 6 horas en encontrar la reservación!! aún mostrando la clave de Expedia pidió una que da el hotel. De Expedía nos apoyaron y lo solucionaron rápido pero la ineficacia fue la persona en recepción OJO el desayuno no está incluido y aunque anuncian servicio de traslado no lo ofrecen porque está el metro cerca. No debería anunciarse como servicio ya que no lo dan
6 nachten verbleven in maart 2024
Reactie van Jarra op 5 apr 2024
Thank you for taking a moment to share your experience regarding your recent stay with us. we appreciate your feedback and sorry to hear it took longer time than expected to check you in. regarding breakfast, we checked your reservation and couldn't find any information that booking included breakfast. Again, we sincerely apologize for not exceeding your expectation and if you would like to speak to a manager, please feel free to contact the hotel directly.we hope to welcome you back the next time you're in the area.

10/10 – Uitstekend

Susan, Wayzata

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, clean, quiet, bar plus restaurant, location
4 nachten verbleven in maart 2024
Reactie van Jarra op 4 apr 2024
Thank you for taking a moment to share your experience and a perfect score. we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back the next time travel brings you back to the area.

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was very convenient to explore old town Alexandria or jump on the Metro on go into DC. Price was reasonable and service was very good
3 nachten verbleven in maart 2024
Reactie van Jarra op 4 apr 2024
Thank you for taking a moment to share your experience and a perfect score. we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back the next time travel brings you back to the area.

4/10 – Matig

Rajesh

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The location was good. Other things not so much
4 nachten verbleven in maart 2024
Reactie van Jarra op 6 apr 2024
Thank you for taking a moment to share your experience regarding a recent stay with us. we sincerely appreciate your feedback and sorry to hear that you stay was less than desirable. please feel free to contact the hotel if you would like to give detail feedback on how we can make it better for you on your next trip to the area.

6/10 – Redelijk

Lori

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Paid $80 for 2 nights of required valet parking. Valet seemed annoyed that we didn’t know when we would need our car again because the lot was small and they had to shuffle cars around. Also was given a handicap room without notice. We would have been fine with that but the shower required extra instructions we did not get. Also it’s nowhere near National Harbor. Would be deceiving if you didn’t know.
2 nachten verbleven in maart 2024
Reactie van Jarra op 1 apr 2024
Thank you for taking a moment to share your experience regarding a recent stay. we sincerely appreciate your feedback and sorry to hear your stay was less than desired. we will share your feedback with the management. we hope you will consider staying with us the next time you're in the area.

10/10 – Uitstekend

Sheila

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Jarra op 4 apr 2024
Thank you for taking a moment to share your experience and a perfect score. we are delighted to hear you enjoyed your stay with us.we look forward to welcoming you back the next time travel brings you back to the area.

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First time staying here and we had a great experience. Quiet, easy access to King Street, and only a few miles from DC. Will stay again.
2 nachten verbleven in maart 2024
Reactie van Jarra op 28 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay. we are delighted to hear that you enjoyed your stay with us. we look forward to welcoming you back the next time you're in the area.

10/10 – Uitstekend

Anfisa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super stay, nice welcome
1 nacht verbleven in maart 2024
Reactie van Jarra op 28 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay and a perfect score. we are delighted to hear that you enjoyed your stay with us.we look forward to welcoming you back soon!

10/10 – Uitstekend

Albert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van Jarra op 28 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay and a perfect score. we are delighted to hear that you enjoyed your stay with us.we look forward to welcoming you back soon!

8/10 – Goed

Mary, Evington

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Jarra op 28 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay and a perfect score. we are delighted to hear that you enjoyed your stay with us.we look forward to welcoming you back soon!

8/10 – Goed

Doug

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access to the Metro. Friendly and courteous staff.
4 nachten verbleven in maart 2024
Reactie van Jarra op 28 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay. we are delighted to hear you enjoyed your stay with us. we look forward to welcoming you back the next time you're in the area.

10/10 – Uitstekend

Timothy H.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our entire experience was positive. From the welcome at registration to the service in the restaurant. The room was cleaned perfectly each day. The breakfast options were excellent. Thanks to all of the very hospitable staff.
3 nachten verbleven in maart 2024
Reactie van Jarra op 25 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay. we are delighted to hear you enjoyed your stay with us. we look forward to welcoming you back the next time you are in the area.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jarra op 22 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay. we are delighted to hear that you enjoyed your stay with us. we look forward to welcoming you back the next time travel brings you back to the area.

4/10 – Matig

Denise

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
None
3 nachten verbleven in maart 2024
Reactie van Jarra op 21 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay. we sincerely appreciate your feedback and more interested to know if we could get detailed on where we could improve. please feel free to contact the hotel directly if you would like to speak to a manager on how we could achieve a perfect score. we hope to welcome you back the next time you're in the area.

8/10 – Goed

Yolibeth

1 nacht verbleven in maart 2024
Reactie van Jarra op 11 apr 2024
Thank you for taking a moment to share your experience with us. we are delighted to hear that you enjoyed your stay with us.we look forward to welcoming you back in the near future!

10/10 – Uitstekend

Deborah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a one night stay while in Alexandria for a musical event. The hotel was a ten minute walk from Amtrak, and a lovely twenty minute walk to the Old Town harbor, through a beautiful neighborhood. The room was spacious and quite clean, and the bathroom and shower were perfect. It was a quiet Saturday night for sleeping. A perfect choice all around.
1 nacht verbleven in maart 2024
Reactie van Jarra op 17 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay. we're delighted to hear that you enjoyed your stay with us. we look forward to welcoming you back the next time travel brings you back to the area.

8/10 – Goed

Jalana

1 nacht verbleven in maart 2024
Reactie van Jarra op 6 apr 2024
Thank you for taking a moment to share your experience with us and a high score! we are delighted to hear that you enjoyed your stay. we look forward to welcoming you back the next time travel brings you back to the area.

10/10 – Uitstekend

Irissie

2 nachten verbleven in maart 2024
Reactie van Jarra op 5 apr 2024
Thank you for taking a moment to share your experience regarding your recent stay and a perfect score. we are delighted to hear you enjoyed your stay. we look forward to welcoming you back the next time you're in the area.

6/10 – Redelijk

Trevor

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Checking in was fine. Staff weren’t the most pleasant but weren’t outright rude. Overall a very average, expected experience for the price I paid.
2 nachten verbleven in maart 2024
Reactie van Jarra op 14 mrt 2024
Good afternoon Mr. Trevor, Thank you for taking a moment to share your experience regarding your recent stay at the Hilton Garden Inn Old Town. we sincerely appreciate your feedback and sorry to hear your interaction with the front office wasn't the most pleasant. We would appreciate it if you could provide more detail on your experience so we could use it to retrain our agents and prevent it from recurring. we look forward to hearing from you soon!

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Jarra op 10 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay at the Hilton Garden Inn. we are delighted to hear you enjoyed your stay with us. we look forward to welcoming you back the next time you're in the area.

10/10 – Uitstekend

Madison

1 nacht verbleven in februari 2024
Reactie van Jarra op 21 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay. we're delighted to hear you enjoyed your stay with us. we look forward to welcoming you back soon.

10/10 – Uitstekend

LaVetta

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and accommodating
2 nachten verbleven in februari 2024
Reactie van Jarra op 10 mrt 2024
Thank you for taking a moment to share your experience regarding your recent stay at the Hilton Garden Inn. we are delighted to hear you enjoyed your stay with us. we look forward to welcoming you back the next time you're in the area.

2/10 – Ontzettend slecht

Daniel, Boston

Reisde met huisdieren
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was described on Expedia as dog friendly yet they charge a $50 automatic cleaning fee for service animals. I believe that is illegal.
1 nacht verbleven in februari 2024
Reactie van Caity, General Manager op 26 feb 2024
Thank you for taking the time to rate and review our hotel. We do have a 50 cleaning fee for animals on property; however, we do not charge for service animals and follow all ADA laws and guidelines. Please call the hotel directly so we can assist you further.

10/10 – Uitstekend

Shi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Caity, General Manager op 26 feb 2024
Thank you for the outstanding rating of our hotel! We look forward to welcoming your back in the future to the Hilton Garden Inn Alexandria Old Town!

4/10 – Matig

Samuel

1 nacht verbleven in februari 2024
Reactie van Caity, General Manager op 26 feb 2024
Thank you for taking the time to rate the hotel. We are sorry that we were unable to exceed your expectations while visiting us. We hope you give us another try on your next trip to the area.

10/10 – Uitstekend

Paolo, Woodbridge

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay for business!
3 nachten verbleven in februari 2024
Reactie van Caity, General Manager op 26 feb 2024
Thank you for such an awesome review of our hotel! We truly love our business travelers and look forward to welcoming your back in the future to the Hilton Garden Inn Alexandria Old Town!