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Beoordelingen van Kimpton Hotel Monaco Washington DC, an IHG Hotel

4.5 out of 5
Kimpton Hotel Monaco Washington DC, an IHG Hotel
700 F St Nw, Washington, DC

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 539 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 245 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 127 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 31 van 1000 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Samuel

Positief: Voorzieningen
Great staff and wonderful building/environment. Great part of town. Great restaurant.
2 nachten verbleven in maart 2024

8/10 – Goed

Carole

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The perfect location for our activity at the Arena and great restaurants all around. Such a fun weekend!
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Annley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent all around!
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Roxane

Friendly atmosphere every one was very helpful we will stay there again! Great location
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Seana

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
2 nachten verbleven in januari 2024
Reactie van Reina Munoz, Front Office Manager op 4 feb 2024
We're sorry to hear about your less-than-perfect experience. Your feedback is invaluable, and we're working diligently to make the necessary improvements.

10/10 – Uitstekend

Todd, Harbeson

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and very convenient!!
3 nachten verbleven in november 2023
Reactie van Reina Munoz, Front Office Manager op 4 feb 2024
Grateful for your positive survey! Your encouragement is our motivation. Looking forward to continuously serving you with excellence.

8/10 – Goed

Claire

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We always love Hotel Monaco. Interesting property/architecture and free wine hour are always the best. This trip we were out on the lower floor for the first time hallways underground and our room smelled like mildew. This hasn’t been typical with previous stays which was a shame.
2 nachten verbleven in januari 2024
Reactie van Reina Munoz, Front Office Manager op 4 feb 2024
Appreciate your positive survey! Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We're sorry to hear about your less-than-perfect experience being placed on a lower floor. We take your concerns seriously and are committed to addressing and resolving them to enhance your future experiences.

10/10 – Uitstekend

Angelica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Reina Munoz, Front Office Manager op 12 jan 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
I reserved a premium room with a king bed and seemed to have gotten the “essential” room with a queen bed. The sink in the bathroom was clogged and the toilet wasn’t flushing properly. We also had a food delivery to the front desk where the front desk asked us if we want them to bring it up for us, we said yes and waited 20 minutes just to go down ourselves and see it still there for pick up. The location was great and central to all the tourist destinations and museums but the hotel itself is definitely not worth the price. There are many other hotels in the area that may be a better choice.
2 nachten verbleven in januari 2024
Reactie van Reina Munoz, Front Office Manager op 12 jan 2024
I appreciate your feedback and apologize for any frustration caused. We take your concerns seriously and will use them to improve our service. Your input is invaluable, and we are committed to ensuring a better experience in the future.

4/10 – Matig

christopher

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in december 2023
Reactie van Reina Munoz, Front Office Manager op 12 jan 2024
I appreciate your feedback and apologize for any frustration caused. We take your concerns seriously and will use them to improve our service. Your input is invaluable, and we are committed to ensuring a better experience in the future.

10/10 – Uitstekend

Kylie, Jackson

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was excellent except the shower was cold, and would not warm up.
1 nacht verbleven in december 2023
Reactie van Reina Munoz, Front Office Manager op 12 jan 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

8/10 – Goed

Robert, Sudlersville

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Beautiful old Post Office turned into a hotel. My biggest complaint was the water in our room. After a night of being at a concert at Capitol One Arena, a shower is a must. Unfortunately the water in the bathroom either ran scolding hot or cold. There was no hope of getting it to just warm. At 1 a.m. we just gave up and would try again before departing. No luck, same story. Upon check out when asked how our stay was, I mentioned the water and it seemed like the issue came as no surprise and we were told to have a nice day. The hotel is nicely decorated but falls short on amenities.
Reactie van Reina Munoz, Front Office Manager op 26 dec 2023
"Your feedback matters! Thank you for sharing your thoughts with us. Your input helps us improve and better serve you in the future. Gratefully, Kimpton Monaco- Washington DC

10/10 – Uitstekend

Janet

1 nacht verbleven in december 2023
Reactie van Reina Munoz, Front Office Manager op 26 dec 2023
"Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 – Uitstekend

Adriana

Hotel da consigliare agli amici
Camera spaziosa e confortevole Posizione perfetta Bagno grande e pulito
4 nachten verbleven in december 2023
Reactie van Reina Munoz, Front Office Manager op 26 dec 2023
"Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

6/10 – Redelijk

Christina

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
When checking in the staff at the front desk was not very hospitable and made you feel like you were a burden. However, when checking out the gentleman that was assisting me was very helpful and friendly.
1 nacht verbleven in december 2023
Reactie van Reina Munoz, Front Office Manager op 26 dec 2023
"We're sorry to hear about your experience. Your feedback is crucial for our improvement. Please allow us a chance to make things right. Thank you."

10/10 – Uitstekend

Owen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the area and the nostalgia of the hotel.
2 nachten verbleven in december 2023
Reactie van Reina Munoz, Front Office Manager op 26 dec 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience mixed with a bit of nostalgia. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 – Uitstekend

Gabor

2 nachten verbleven in december 2023
Reactie van Reina Munoz, Front Office Manager op 26 dec 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location with 5 star service!
1 nacht verbleven in november 2023
Reactie van Reina Munoz, Front Office Manager op 26 dec 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 – Uitstekend

Edith

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my brief stay. Clean, well appointed room. Lion sculpture above the bed and Alexander Hamilton bust in the corner. Free wine at happy hour. Great service in the restaurant. I’d stay there again!
1 nacht verbleven in november 2023
Reactie van Reina Munoz, Front Office Manager op 26 dec 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

4/10 – Matig

Madeline

Positief: Netheid
Just a little too hip for its own good. I liked the vaulted ceiling in my room; didn't love the giant lion's head mounted above the bed, and grateful that this property isn't in an earthquake zone. Also didn't love the toilet that took 3 tries to flush even toilet paper; the literally block-long walk to get to my room (and no closer way in, although I could exit thru a side door) and no coffee maker in the room, nor in the lobby on Sunday until 8:30am. Also wasn't so happy that there's a full flight of stairs to lug your bags up to get into the hotel, and there isn't anyone standing outside to ask if you need help. Even in the lobby when i left, no one thought to offer me help carrying my full-size suitcase back down the stairs. To top it off, breakfast was downright depressing. I was the only one there at 7:30 in the morning, yet I was uncomfortably seated in the bar area rather than a normal table (because I was alone? but there was literally no one at any of the other tables...) My breakfast, which to their credit they did comp, included the worst eggs benny I've ever experienced-- poached eggs with the yolks a little gelled (like they sat in a sous-vide bag or something) and felt like a cold jellyfish in the mouth; equally cool and kinda damp english muffin; tiny dollop of thin hollandaise. Eeeyuck, hope the other entrees were better.
2 nachten verbleven in november 2023
Reactie van Reina Munoz, Front Office Manager op 12 jan 2024
I appreciate your feedback and apologize for any frustration caused. We take your concerns seriously and will use them to improve our service. Your input is invaluable, and we are committed to ensuring a better experience in the future.

10/10 – Uitstekend

Craig M

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Reina Munoz, Front Office Manager op 26 dec 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

8/10 – Goed

Mark, Reston

1 nacht verbleven in november 2023
Reactie van Reina Munoz, Front Office Manager op 12 jan 2024
Thank you for your kind words! We're thrilled to hear about your positive experience. Your support means a lot to us, and we're dedicated to delivering excellent service consistently.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Reina Munoz, Front Office Manager op 26 dec 2023
Thank you for your kind words! We're thrilled to hear you had a positive experience. Your support means the world to us. Gratefully, Kimpton Monaco-Washington DC

10/10 – Uitstekend

Tiffany

1 nacht verbleven in november 2023
Reactie van Reina Munoz, Front Office Manager op 16 nov 2023
Thank you for the perfect 10 out of 10 rating! We appreciate your positive feedback and look forward to providing excellent service during your future visits.

10/10 – Uitstekend

Elsie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great DC location
This hotel is in an elegant, historic building in a very walkable part of Washington. Its close to many major landmarks, and the restaurant and bar attract not just tourists but locals too. We will definitely stay here again when we visit DC.
1 nacht verbleven in oktober 2023
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
Thank you for your kind words! We're thrilled to hear you enjoyed your stay at our historic hotel in Washington. We look forward to welcoming you back on your next visit to DC.Best regards,

10/10 – Uitstekend

Agustin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful place
1 nacht verbleven in oktober 2023
Reactie van Reina Munoz, Front Office Manager op 20 okt 2023
We appreciate your feedback and are delighted you had a great time during your stay.

10/10 – Uitstekend

LAURIE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and comfortable hotel. Staff was wonderful! Very close to museums and historical monuments.
1 nacht verbleven in oktober 2023
Reactie van Reina Munoz, Front Office Manager op 20 okt 2023
Thanks for sharing your feedback, were so happy to hear that you had a wonderful stay and explored the nearby attractions.

4/10 – Matig

Sarah

Negatief: Netheid, personeel en service
This is the second time I’ve stayed at this property in the last 5 months. The first time, it was absolutely incredible. The staff was amazing and it was the only reason I came back to this hotel for this trip. The staff, specifically the lady at the front desk was horrible! She was rude and not welcoming. The toilet in the room had dried urine on the seat. Overall, I’m reminded that staff make or break the experience. I probably won’t be coming back, there are plenty hotels in the area. Just bummed out how different the experiences were. One amazing, where we decided we’d only want to stay at that hotel to this time where I don’t imagine we’d come back. Extremely disappointed.
2 nachten verbleven in oktober 2023
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
Thank you for taking the time to share your feedback. I'm genuinely sorry to hear about the disappointing experience you had during your recent stay. Your comments are important to us, and we take them seriously. Please rest assured that we will address the issues you've raised with our team to ensure a more positive experience in the future.We apologize for falling short of the high standards you experienced during your first stay.

10/10 – Uitstekend

Bradley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Reina Munoz, Front Office Manager op 20 okt 2023
Thank you for the feedback.

10/10 – Uitstekend

Jack

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Reina Munoz, Front Office Manager op 20 okt 2023
Thank you for the feedback!

2/10 – Ontzettend slecht

John

Reisde met partner
Negatief: Personeel en service
The customer service wasn’t the best and I’ll look for a different hotel next time.
1 nacht verbleven in september 2023
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
Thank you for sharing your feedback. We're sorry to hear about your experience, and we appreciate your honesty. We strive to improve and hope to have another chance to provide you with a more positive stay in the future.

4/10 – Matig

Ashley

Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Way over priced for the poor quality and customer service. We have stayed in hotels for less $250 per night that were much nicer. Very disappointed!
4 nachten verbleven in september 2023
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
We apologize for falling short of your expectations. Your feedback is valuable, and we'll use it to improve. We hope to have the opportunity to provide a better experience in the future.

4/10 – Matig

Adam

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
I was excited to book this property having used the bar many times when I lived in DC around the time the hotel opened. The “first floor” is underground and has no windows. The room has little to no amenities. Coffee machine broken, replacement machine which came hour later came with wrong pods. Additional incorrect pods came after another hour long wait in the morning. Both bar areas were closed for a private event and unusable. None of the phone lines to room service or restaurant worked from the hotel room. Would book the Riggs instead - amazing bar there.
1 nacht verbleven in oktober 2023
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
Thank you for sharing your experience with us. We apologize for the inconveniences you faced during your stay. Your feedback is crucial, and we will address these issues promptly to enhance our services. We appreciate your understanding and hope to have the chance to welcome you back for a more positive experience.

6/10 – Redelijk

Philip

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
Thank you for your feedback. We appreciate your input and are committed to improving our services. If there are specific areas you feel we can enhance, please let us know. We value your opinion.

10/10 – Uitstekend

Victor, S chesterfield

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
Thank you for your positive review! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.

10/10 – Uitstekend

john h

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great hotel by food pricey if you have children with you
1 nacht verbleven in september 2023
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
Thank you for your positive feedback! We're thrilled you enjoyed your stay. We appreciate your comment on the pricing and will consider it for future improvements. We look forward to welcoming you back.

4/10 – Matig

Aliah

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is an old building so it had a smell once you get to the rooms, It’s not a modern hotel. My initial room was not thoroughly cleaned. A used cup and a used face mask was left in the room. The staff was very friendly and accommodating and switch my room. Overall not a fan of this particular hotel.
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconveniences. We're glad our staff could address the issue promptly. Your input is valuable as we strive to enhance our services. We hope you'll consider giving us another chance in the future.

10/10 – Uitstekend

Lenke

Positief: Netheid
Excellent reception, clean rooms and happy hour!
1 nacht verbleven in september 2023
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
Thank you for your positive review! We're delighted to hear you had a great experience. We look forward to welcoming you back soon.

4/10 – Matig

Miles

Positief: Personeel en service, voorzieningen
Negatief: Netheid
The room I stayed in smelled like mildew. The sheets the pillows.
1 nacht verbleven in september 2023
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced. We take this feedback seriously and will address the issue promptly. Your comfort is important to us, and we appreciate your understanding.

8/10 – Goed

Silvia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great experience but there was no bathrobe's in the room no wine and the restaurant was closed other than that it was pretty good.
2 nachten verbleven in september 2023
Reactie van Reina Munoz, Front Office Manager op 11 nov 2023
Thank you for sharing your positive experience with us. We appreciate your feedback regarding the missing amenities and restaurant closure. We'll address these concerns to enhance future stays. We look forward to welcoming you back.

10/10 – Uitstekend

Ji

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023

6/10 – Redelijk

Richard

Positief: Personeel en service

10/10 – Uitstekend

Antwon, Jenkintown

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the overall look of the hotel and decor. The Dirty habit restaurant was beautiful with great food. We will be back!
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Chris

1 nacht verbleven in juli 2023

6/10 – Redelijk

Edmund

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

AHMAD ADNAN, ALBANY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
GREAT LOCATION/GREAT STAFF
3 nachten verbleven in juli 2023

10/10 – Uitstekend

MICHAEL

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is expensive in the neighborhood and in DC, especially restaurants.
10 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Franco

2 nachten verbleven in juli 2023

8/10 – Goed

Dreanna, Stafford

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was in close proximity to my destination. I enjoyed the morning coffee bar. My room seemed to be one of the older in the building. Weed smokers were evident inside and outside of the building.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Troy

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023