Lobby
Beschikbaarheid controleren

Beoordelingen van The Lux Hotel & Conference Center, Ascend Hotel Collection

2.5 out of 5
The Lux Hotel & Conference Center, Ascend Hotel Collection
2468 State Route 414, Waterloo, NY

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 32 van 68 beoordelingen" "
Gastenscore: 8 - Goed. 20 van 68 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 68 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 68 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 68 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had three complaints. One was the bed pillows. They were small and very poor to sleep on. Two were the towels, They were cheap and only two of each size. Three was the breakfast. No fruit at all and only two types of cereal from which to choose. Eggs generally unappetizing.
1 nacht verbleven in mei 2024
Reactie van General Manager op 8 mei 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to have had the opportunity of serving you. We apologize for any inconveniences caused to you during your stay. Your comments have been discussed with the proper personnel to make needed corrections. We look forward to serving you again in the future.

10/10 – Uitstekend

christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Thank you for choosing the Lux Hotel and Conference Center while visiting the Finger Lakes Region. We are excited to hear that your stay went well. We appreciate your comments and look forward to serving you again in the future.

6/10 – Redelijk

Thomas

1 nacht verbleven in april 2024

6/10 – Redelijk

Kim

Positief: Personeel en service
2 nachten verbleven in december 2023
Reactie van General Manager op 23 apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to have had the opportunity of serving you. We look forward to serving you again in the future.

6/10 – Redelijk

Catherine

Zakenreiziger
Positief: Personeel en service
The hotel appeared to be recently renovated, and the finishes were not consistent. The in wall heating and cooling was outdated
1 nacht verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to have had the opportunity of serving you. We have made note of your concern with some of our renovations as well as our HVAC units. Please know that we are in the process of completing our renovation efforts. We look forward to serving you again in the future.

8/10 – Goed

joanne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk staff lovely and accommodating. Housekeeping staff as well. Our room the fan didn’t work in bathroom and some small Things needed fixing, but very clean. The hot tub is gone but didn’t say so on site, which was disappointing to my daughter who uses it for her back pain, but wasn’t the end of the world lol. Close to Seneca falls and Geneva all wineries and breweries within 40 mins off both lakes. One thing to be mindful of which is NOT the hotels fault is the landfill next door. Can be smelly but you aren’t hanging outside the hotel much.
3 nachten verbleven in april 2024
Reactie van General Manager op 14 apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for Lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well. We appreciate your comments and will be using them to further enhance our services and facilities. Once again, thanks for choosing the Lux Hotel and we look forward to serving you again in the future.

8/10 – Goed

Linda, Reading

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, nice breakfast. Room very comfortable. Dog friendly. I’ll be back!
3 nachten verbleven in april 2024
Reactie van General Manager op 10 apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for Lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well and we look forward to serving you again in the future.

8/10 – Goed

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for Lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well and we look forward to serving you again in the future.

10/10 – Uitstekend

Jesse

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for Lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well and we look forward to serving you again in the future.

10/10 – Uitstekend

Roger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was Eclipse Day and they ran out of some food items. I'm sure they'll do better next eclipse day.
1 nacht verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well and your expectations were met/ We look forward to serving you again in the future.

10/10 – Uitstekend

Karen

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was excellent.. I would definitely recommend and stay there again
3 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We appreciate your comments and are excited that your stay went well. Again thank you for choosing the Lux Hotel and we look forward to serving you again in the future.

8/10 – Goed

Kolten

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great shower, clean rooms, friendly staff.
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We appreciate your comments and are excited that your stay went well. Again thank you for choosing the Lux Hotel and we look forward to serving you again in the future.

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Del Lago where I was heading for my stay. Great staff and clean room. Outlets 10 minutes away and easy to get to off the interstate.
1 nacht verbleven in maart 2024
Reactie van General Manager op 30 mrt 2024
Thank you for choosing the Lux Hotel and Conference Center while visiting the Finger Lakes Region. We are excited to hear your stay went well. Your comments are very much appreciated. We look forward to serving you again in the future.

8/10 – Goed

April

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to Waterloo Outlets
1 nacht verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Thank you for choosing the Lux Hotel and Conference Center while visiting the Finger Lakes Region. We are excited to hear your stay went well. Your comments are very much appreciated. We look forward to serving you again in the future.

8/10 – Goed

Gail

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We weren't thrilled with the breakfast but all else was fine.
1 nacht verbleven in maart 2024
Reactie van General Manager op 11 mrt 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well. Your comments about breakfast will be shared with the proper staff members in order to improve our services. We appreciate your business and look forward to serving you again in the future.

10/10 – Uitstekend

CANDICE

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very friendly and helpful!
2 nachten verbleven in maart 2024
Reactie van General Manager op 8 mrt 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well and your expectations were met. We appreciate your business and look forward to serving you again in the future.

8/10 – Goed

TRACEY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good value
2 nachten verbleven in maart 2024
Reactie van General Manager op 7 mrt 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well. We appreciate your comments and will share them with all staff members. We look forward to serving you again in the future.

6/10 – Redelijk

Donna

Reisde met partner
Positief: Netheid, personeel en service
There is a dump to close to the hotel very weird shaped hotel hallway to long
1 nacht verbleven in maart 2024
Reactie van General Manager op 5 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay and the issues you may have encountered. We have shared your concerns with the proper staff and management. We hope you will afford us an opportunity of serving you again in a manner better noted for the Lux Hotel and Conference Center. Your satisfaction is important to us as a valued guest.

8/10 – Goed

Zarian

Enjoyed Stay 🙌
2 nachten verbleven in februari 2024
Reactie van General Manager op 29 feb 2024
Thank you choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are excited to hear that your stay went well and your expectations were met. We appreciate you taking the time to comments about your stay. We look forward to serving you again in the future

10/10 – Uitstekend

Melinda

1 nacht verbleven in februari 2024
Reactie van General Manager op 17 feb 2024
Thank you for choosing the Lux Hotel while visiting the Finger Lakes Region. We are pleased to hear that your stay went well. We appreciate your business and look forward to serving you again in the future.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid
2 nachten verbleven in februari 2024
Reactie van Jessica op 13 feb 2024
Thank you for choosing the Lux Hotel & Conference Center. We are disappointed to hear that you experienced issues during your stay. Please accept our sincere apology for any inconveniences caused. Please reach out to us to let us know what we could have done differently to make your stay more enjoyable.

10/10 – Uitstekend

Vicki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
we enjoyed the property but husband got sick and we had to go home early
3 nachten verbleven in februari 2024
Reactie van General Manager op 12 feb 2024
Thank You for choosing the Lux Hotel and Conference Center as your choice for lodging while visiting the Finger Lakes Region. We are pleased to hear your expectations were met and all went well with your visit. We are sorry to hear of your early departure and hope that all is well with your husband. We look forward to serving you again in the future.

10/10 – Uitstekend

Jessica

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van General Manager op 7 feb 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice of lodging while visiting the Finger Lakes region. We are pleased to hear that you enjoyed your stay, and your expectations were met. Your business and comments are very much appreciated, and we look forward to serving you again in the near future.

8/10 – Goed

Dina

Reisde met partner
The room looked dirty around the perimeter. The lounge chair was broken and the room phone did not work.
1 nacht verbleven in februari 2024
Reactie van General Manager op 7 feb 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice of lodging while visiting the Finger Lakes region. We are pleased to hear that you enjoyed your stay, and your expectations were met. Your business and comments are very much appreciated, and we look forward to serving you again in the near future.

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front staff was great. The food was good in the onsite restaurant.
1 nacht verbleven in januari 2024
Reactie van General Manager op 4 feb 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging. We are excited that you were pleased with your stay and your expectations were met. We appreciate your business and your comments. We look forward to serving you again in the near future.

8/10 – Goed

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great for a night.
1 nacht verbleven in januari 2024
Reactie van General Manager op 26 jan 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging. We are excited that your stay went well and your expectations were met.We appreciate your business and look forward to serving you again in the future.

10/10 – Uitstekend

Adrienne

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van General Manager op 10 jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We are pleased to hear that your expectations were met and you enjoyed your stay. Your comments will be shared with our team members. We look forward to serving you again in the near future.

10/10 – Uitstekend

June

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There were a few what I consider minor issues with our room (126). #1 Close to our room in the hallway, we could hear a very regular beep from the large red fire alarm. We were wondering if this might mean it needed attention. It was a constant beep. #2 In our room by the headboard closest to the window, was an outlet with no cover plate. This posed no problem for my husband and me, but a family with small children could be different. #3 I've always found the hook on the bathroom door to come in very handy. This room's hook had been damaged evidently. The actual hook assembly was still in the bathroom's storage cubicles near the door. These, as I said, are not major problems. The staff treated us very well; were very friendly and helpful. The beds are super comfortable. By the way, the TV remote needs to be within 3 feet of the TV--perhaps the batteries are low. Thank you for giving us the extra night (because of the storm) at a reduced rate. I don't know if this is a standard practice or a courtesy to clients in a snow emergency. Sincerely, June Woods, R.N.
1 nacht verbleven in januari 2024
Reactie van General Manager op 9 jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We are pleased that you were happy with your stay. We appreciate your comments pointing out a few concerns that needed to be addressed. Your comment will be shared with the proper staff in order to make those corrections. We look forward to serving you again in the near future.

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van General Manager op 8 jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Area. We are pleased to hear that your stay went well and your expectations were met. Your comments will be shared with all team members and we look forward to serving you again in the future

10/10 – Uitstekend

Adrienne

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van General Manager op 8 jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Area. We are pleased to hear that your expectations were met. We appreciate your comment and look forward to serving you again in the future.

6/10 – Redelijk

Christopher

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van General Manager op 8 jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Area. Thank you for taking the time t share with us your experiences during your stay. Your comments will be shared with proper team members in order to make needed corrections. We appreciate your comment and look forward to serving you again in the future.

6/10 – Redelijk

Patrick

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen
When we packed up in the morning there were ants all over the tile by the bathroom
1 nacht verbleven in december 2023
Reactie van General Manager op 8 jan 2024
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Area. Thank you for taking the time t share with us your experiences during your stay. Your comments will be shared with proper team members in order to make needed corrections. We appreciate your comment and look forward to serving you again in the future.

6/10 – Redelijk

Sungtae

1 nacht verbleven in december 2023
Reactie van General Manager op 26 jan 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice for lodging. We are excited that your stay went well and your expectations were met.We appreciate your business and look forward to serving you again in the future.

4/10 – Matig

Catherine

Positief: Personeel en service
2 nachten verbleven in december 2023
Reactie van General Manager op 3 jan 2024
Thank you for choosing the Lux Hotel Waterloo as your choice for lodging while visiting the Finger Lakes Area.We appreciate you taking the time sharing comments and experiences at our hotel. Your comments will be shared with the proper staff members in order to make needed corrections. We look forward to serving you again in the near future in a manner better noted for the Lux Hotel.

8/10 – Goed

Tony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was a lot of trash, cigarette butts and broken things
4 nachten verbleven in december 2023
Reactie van General Manager op 27 dec 2023
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We appreciate that you took the time sharing your experience of your stay with us. Your comments will be shared with the appropriate team members in order to make the proper corrections and improvements. We look forward to serving you again in the near future.

8/10 – Goed

Jennifer

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The interior of the hotel was wonderful (except for the “coffee” - I’m not sure you could really even call it coffee, it was very unpleasant tasting). And although I appreciated the pet-friendly policy, it does require a staff person to pick up after the inconsiderate guests who don’t clean up after their pet (not me). The exterior of the hotel needs a good trash pickup as well. However, the staff were extremely friendly and professional- we really enjoyed our stay!
1 nacht verbleven in december 2023
Reactie van General Manager op 27 dec 2023
Thank you for choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We appreciate that you took the time sharing your experience of your stay with us. Your comments will be shared with the appropriate team members in order to make the proper corrections and improvements. We look forward to serving you again in the near future.

10/10 – Uitstekend

Kerry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Thank you for choosing the Lux Hotel of Waterloo as your choice for lodging while visiting the Finger Lakes area.We are excited to hear that your expectations were met and all went well with your stay. We appreciate your comment as well as your business and look forward to serving you again in the near future.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2023
Reactie van General Manager op 15 dec 2023
Thank you choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. Thank you for taking the time to share your experience at our hotel with us. Your comments will be shared with appropriate staff to make corrections. We look forward to serving you again in the near future.

10/10 – Uitstekend

Kimberly

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great renovations and service The room was super clean and new!
1 nacht verbleven in december 2023
Reactie van General Manager op 15 dec 2023
Thank you choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We are pleased to hear that your expectations were met. We look forward to serving you again in the near future.

6/10 – Redelijk

Janet, West Seneca

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in december 2023
Reactie van General Manager op 12 dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

10/10 – Uitstekend

Jennifer

2 nachten verbleven in december 2023
Reactie van General Manager op 12 dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

10/10 – Uitstekend

Crown

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van General Manager op 11 dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

6/10 – Redelijk

Pam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 12 dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

10/10 – Uitstekend

Ed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van General Manager op 11 dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

10/10 – Uitstekend

Daylin

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Debería n tener mas limpios las habitaciones
Reactie van General Manager op 7 feb 2024
Thank you for choosing the Lux Hotel and Conference Center as your choice of lodging while visiting the Finger Lakes region. We are pleased to hear that you enjoyed your stay, and your expectations were met. Your business and comments are very much appreciated, and we look forward to serving you again in the near future.

6/10 – Redelijk

Melissa

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
It was great for the price.
2 nachten verbleven in december 2023
Reactie van General Manager op 11 dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

10/10 – Uitstekend

Gabriel

2 nachten verbleven in november 2023
Reactie van General Manager op 26 dec 2023
Thank you for choosing the Lux Hotel of Waterloo as your choice for lodging while visiting the Finger Lakes area.We are excited to hear that your expectations were met and all went well with your stay. We appreciate your comment as well as your business and look forward to serving you again in the near future.

8/10 – Goed

Makayla

2 nachten verbleven in november 2023
Reactie van General Manager op 17 dec 2023
Thank you choosing the Lux Hotel as your choice for lodging while visiting the Finger Lakes Region. We are pleased to hear that your expectations were met. We look forward to serving you again in the near future.

6/10 – Redelijk

Nitin

1 nacht verbleven in november 2023
Reactie van General Manager op 12 dec 2023
Thank you for choosing the Lux Hotel as your choice of lodging while visiting the Finger Lakes Region. We are please to hear that your expectations were met and all went well with your stay. Your comments will be shared with staff members and we look forward to serving you again in the future.

10/10 – Uitstekend

Wendell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The facility it renovated and the staff is very niice. Not much in terms of restaurants, vut for a quick stop, it was perfect
1 nacht verbleven in november 2023
Reactie van General Manager op 4 dec 2023
Thank you for choosing the Lux Hotel as your choice for Lodging while visiting the Finger Lakes Region. Also thank you for sharing your comments with us about your stay. We are excited to hear that your expectations were met and you were happy with your stay. We look forward to serving you again in the future.