Lobby
Beschikbaarheid controleren

Beoordelingen van Comfort Suites Waxahachie - Dallas

2.5 out of 5
Comfort Suites Waxahachie - Dallas
131 RVG Plaza, Waxahachie, TX

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 498 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 290 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 110 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1000 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice spacious rooms, full hot breakfast and very friendly staff.
1 nacht verbleven in augustus 2023
Reactie van Jennifer op 9 sep 2023
Thank you for your review or your recent stay with us. We look forward to seeing you again soon.

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. Much better than the Westin we stayed in last night
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Chad

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check-in. Nice, comfortable room.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Todd

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Well we checked in early and the lady at the desk was extremely nice and friendly. I did not catch her name but she was awesome.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Kristie

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location and great staff
1 nacht verbleven in april 2024

8/10 – Goed

William

Positief: Netheid, staat van de accommodatie en faciliteiten
Got hit with additional charges rite off the bat.
1 nacht verbleven in maart 2023

6/10 – Redelijk

jolene

Reisde met familie
Positief: Netheid, personeel en service
Jacuzzi and pool weren’t available due to chemicals not being put in yet. WiFi never worked. Friendly staff. Had treats for our dog.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Adam

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jenessa

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked that you can have dogs
3 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

William

Zakenreiziger
Negatief: Personeel en service
We booked 5 rooms for our team to come work TX2K this week. We told the staff at the front desk that one of our employees will be arriving late when we checked in. When he showed up the next day, his room had been given away and he was marked as a ‘no show’. When we requested a refund because they had no more rooms they denied it and claimed to have called us, which was a blatant lie, none of us had missed calls. They then lied and said they were having phone issues. Then they said I would have to speak to the general manager, and she would be in mid day. (This was 8am) So I came back at 130pm the same day and she was ‘already gone’ but had denied our refund because we didnt call and let them know. Again we let them know at the front desk upon arrival that the team was coming in at different times but everyone is coming. The hotel staff is a team of liars and scam artists. I will be escalating this to their corporate team.
4 nachten verbleven in maart 2024

6/10 – Redelijk

Sergio

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
The hotel looked amazing until we got to our room. As soon as we walked in, there was smell to the carpet. It smelled like a boys locker room. I sprayed the room with lysol but it just masked the smell.The beds had big brown stains on them. Good thing they had covers on them.i asked house keeping to vaccum but it still smelled. I really hope it was just my room.i wish i could post the pics so you can see the beds
2 nachten verbleven in maart 2024
Reactie van Jennifer Gwin op 18 mrt 2024
Good Morning, On behalf of our entire staff we would like to apologize for the smell of your suite, as well as the stains on the mattress. We are currently under going a remodel. However, this does take time for us to move through all of our floors. We hope to have the opportunity to provide you with exceptional service in the future.

8/10 – Goed

Ellen

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Room had a musty smell.
1 nacht verbleven in maart 2024
Reactie van Jennifer op 3 mrt 2024
Good Morning, We apologize for the smell in the suite you occupied. We are currently under Renovations. Please have patients with us as this takes time. We hope to have another opportunity to provide you with excellence customer service.

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Mariseli

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
What a wonderful staff of folks who welcome each guest and make their stay a wonderful experience. Each does their best to go out of their way to see how they can help, ask if folks need direction or suggestions on making their stay comfortable and supportive. It takes a team effort, and they make a great team. Kudos to all. And thank you!
5 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

James

4 nachten verbleven in februari 2024

4/10 – Matig

Eric

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The toilet was leaking in the bathroom.
1 nacht verbleven in februari 2024

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

6/10 – Redelijk

Robert

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I had ants in the room and bathroom.
2 nachten verbleven in januari 2024

8/10 – Goed

Charles

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

Michael

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Had to go to front desk multiple times to get a key that worked. Mattress was awful. Lumpy and very uncomfortable. Somehow got a handicap room. Fine except for having to get on my knees to use the bathroom mirror. Larger mirror could work for handicap and non handicapped guests.
1 nacht verbleven in januari 2024
Reactie van Jennifer op 27 jan 2024
We apologize for the issues you encountered during your stay with us We will address our FD staff in regards to your keys not working. As far as your suite type it shows that is the type you reserved for online. We hope to have another opportunity to provide you with an amazing experience in the future.

8/10 – Goed

Sandra

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Had handicapped room and did not request or need. TV remote needed battery! Breakfast good. Staff nice!
1 nacht verbleven in januari 2024
Reactie van Jennifer op 27 jan 2024
Good Morning , Upon research into your reservation it shows the room type that you were assigned to came in electronically as a Accessible Room type. We apologize for the inconvenience this may have caused.

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place always stay here when going out.
1 nacht verbleven in januari 2024
Reactie van Jennifer op 27 jan 2024
thank you for your recent review of your stay with us. We look forward to seeing you again soon.

8/10 – Goed

Leland

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Donna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was one girl that was amazing. I had just had surgery on my back and I was wanting a waffle and could tell I was in need of assistance. She made my waffle, got me some syrup. I asked if I got some milk. She was amazing!!!!!
1 nacht verbleven in januari 2024
Reactie van . op 27 jan 2024
Thank you for your kind words. We are happy to hear Chloe took great care of you during your stay ! We hope you feel tons better..

8/10 – Goed

Donna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay. Staff is very nice. Beds are comfortable too.
1 nacht verbleven in januari 2024
Reactie van Jennifer op 27 jan 2024
Thank you for your review of your recent stay with us.

10/10 – Uitstekend

Johnny

Reisde met partner
Positief: Personeel en service, voorzieningen
I The breakfast was good and the staff was nice. The duvet had a stain on it, a picture in the restroom has the frame delaminating and there was black mold visible under the silicone caulk around the bathtub.
1 nacht verbleven in januari 2024
Reactie van Jennifer op 27 jan 2024
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

6/10 – Redelijk

Starlane, Bakersfield

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
1 nacht verbleven in januari 2024
Reactie van Jennifer op 27 jan 2024
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

8/10 – Goed

Edward

Reisde met familie
Positief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van Jennifer op 27 jan 2024
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

8/10 – Goed

Joe

3 nachten verbleven in januari 2024
Reactie van Jennifer op 27 jan 2024
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

10/10 – Uitstekend

William

1 nacht verbleven in januari 2024
Reactie van jennifer op 27 jan 2024
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

10/10 – Uitstekend

Cheryl

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Jennifer op 27 jan 2024
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023

6/10 – Redelijk

Jordan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff members were very nice and the room was clean. But there was an event directly below our room that vibrated the bed, floors, and walls making it impossible to rest. We were not given any warning of a possible disruption that could be caused by the event on site during check in. The event and noise however did end exactly when the front desk attendant indicated it would.
2 nachten verbleven in december 2023
Reactie van . op 27 jan 2024
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

10/10 – Uitstekend

William

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Jennifer op 27 jan 2024
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

8/10 – Goed

David

Reisde met familie
Positief: Personeel en service, comfort kamer
Beds very comfortable, building clean. Floors in hallway sag and mold in bathroom
4 nachten verbleven in december 2023
Reactie van Jennifer op 27 jan 2024
Thank you for your review of recent stay with us. We will speak to Maintenance in regards to these issues. We look forward to seeing you again soon.

4/10 – Matig

Barry

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property was not in good condition.
Reactie van Jennifer op 27 jan 2024
We apologize for your experience while with us. We hope to have another opportunity to provide you with a exceptional experience.

6/10 – Redelijk

FRANK

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not terrible if you need a bed for the night, but they REALLY need to do some upgrades and upkeep. A lot of damaged property and some unsavory stains on the desks, sheets and curtains/blinds. Parts of the shower we're falling apart. The staff was kind and very helpful though.
2 nachten verbleven in december 2023
Reactie van Jennifer op 17 dec 2023
Thank you for your review about your recent stay with us. We apologize for failing to exceed your expectations and, will speak to Maintenance, and Housekeeping about the issues you have brough to our attention. We hope to have another opportunity to provide you with an exceptional stay.

4/10 – Matig

Stancle

Negatief: Netheid, staat van de accommodatie en faciliteiten
Room was dirty and halls looked like they hadn’t been vacuumed in a long while. Sheets had dirt and leaves on them.
1 nacht verbleven in december 2023
Reactie van Jennifer op 17 dec 2023
Good Morning, We apologize for failing to exceed your expectations and, Will address these issues with our Housekeeping Supervisor.

8/10 – Goed

Timothy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Jennifer op 16 dec 2023
Thank you for your review of your recent stay with us. We look forward to seeing you again soon.

10/10 – Uitstekend

Christian

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk lady was really nice
1 nacht verbleven in december 2023
Reactie van Jennifer op 17 dec 2023
Thank you for your amazing complement about our Front Desk Staff.

10/10 – Uitstekend

Juan, Dallas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in november 2023
Reactie van Jennifer op 27 jan 2024
Thank you for your review of recent stay with us. We look forward to seeing you again soon.

2/10 – Ontzettend slecht

Kendral

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Annoying
I booked this stay like I have booked trips over the last 23 years and I have never had an issue like I had with this stay. We ran into some issues and didn’t get checked in until late although I have had similar situations. I’ve never had my room given away. The guy at the front desk said he tried to call me. I never received any call from any number and ready to check in my room given to someone else, I was then given a different room that would have been a cheaper room and the room room smelled of dog poop. I talked to a lady who said she was going to get me another room and later she called back and said that the room was flooded so they couldn’t give me that room , we tough it out because we had to be there but mind you I have been booking and staying at hotels frequently for the last 23 years due to job and other things and never had the problems I had at this hotel… oh, and yes, I have stayed here previously and still never encountered a situation like this.
4 nachten verbleven in november 2023
Reactie van ... op 1 dec 2023
Good Morning, Upon my research it does show your reservation went to no show. As our system does run an audit for the day before at 2am. When you arrived it was 2:40a unfortunately, when our system runs the audit it releases any rooms reserved. Our night auditor gave you the suite type we had available. Its notated that he did attempt a phone call and there was no answer to see if you would be making prior to our Audit running. There was no report of the rooming smelling until 2:45p on November 23,2023 we had limited housekeeping as we provide them the time off with family. If reported to us first thing in that day. We would have been more thne happy to clean the room for you. We did reserve a room out of curtesy for you however, we did have a Maintenance issue and, could not sell the room prior to you arriving back to our property. It was not a flood. During the call there was no mention as to what type of maintenance emergency it was. We did not have Maintenance on property due it being a Holiday. While speaking to you I offered to go to the suite and clean it myself for you and check on the smell in the room. You did decline my entry into the Suite. We apologize for any inconvenience this may have caused you.

6/10 – Redelijk

Edward

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The fact that a factory next door. Their employees coming and going earlier in the morning, and lound semi trucks dumping heavy metals.
2 nachten verbleven in november 2023
Reactie van Jennifer op 3 dec 2023
Thank you for your review of your recent stay with us we look forward to seeing you again soon.

4/10 – Matig

Justin

Negatief: Netheid, staat van de accommodatie en faciliteiten
Dirty stickey carpet.
1 nacht verbleven in november 2023
Reactie van Jennifer op 17 dec 2023
We apologize for failing to exceed your expectations and, will address the carpets with housekeeping.

10/10 – Uitstekend

Lydia

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for two nights. Everything was very good. Front desk person was very nice and helpful. Wish i would have gotten her name
2 nachten verbleven in november 2023
Reactie van . op 17 dec 2023
Thank you for your complements about our staff.

8/10 – Goed

Marc

4 nachten verbleven in november 2023
Reactie van Jennifer op 16 dec 2023
Thank you for your review of your recent stay with us. We look forward to seeing you again soon.

2/10 – Ontzettend slecht

Bobby

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
It was plenty room but not good food at all.
2 nachten verbleven in november 2023
Reactie van Jennifer op 17 dec 2023
We will speak to our Breakfast attendant about the quality of the food served while you were with us.

10/10 – Uitstekend

Tempest

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Best Customer Service and Hotel
I visited Waxahachie, TX, for my teammate's conference, and when I arrived at the hotel, I was immediately welcomed with a warm welcome. The front desk agent mentioned that my hotel reservation was canceled and that I needed to get in contact with Expedia so that they could make a new reservation and virtual card. Expedia went back and forth with me for a while, and eventually, they went with the resolution the Front Desk Agent mentioned the first time. If it weren’t for God and the Front Desk agent, I would have been stranded!! Thank you so much for helping me and being so kind. I will never forget you. The best hotel I've been to in forever! Everyone needs to stay at Comfort Inn Waxahachie!!
3 nachten verbleven in november 2023