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Beoordelingen van Holiday Inn Express Wenatchee, an IHG Hotel

2.5 out of 5
Holiday Inn Express Wenatchee, an IHG Hotel
1921 N Wenatchee Ave, Wenatchee, WA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 533 van 902 beoordelingen" "
Gastenscore: 8 - Goed. 238 van 902 beoordelingen" "
Gastenscore: 6 - Redelijk. 82 van 902 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 902 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 902 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wiroonrat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you! We enjoyed our stay. Be sure to visit again whenever we are in town.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Wendy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love staying here.Everything is great
2 nachten verbleven in mei 2024
Reactie van Brian op 21 mei 2024
Dear Wendy,Thank you for staying with us! We're honored by your score of 5/5. We'd love to impress you again in the future:)Have a GREAT Day!

10/10 – Uitstekend

CARLOS

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Brian op 18 mei 2024
Dear Carlos,Thank you for staying with us! We're honored by your score of 5/5. We'd love to impress you again in the future:)Have a GREAT Day!

4/10 – Matig

Calvin

1 nacht verbleven in april 2024

10/10 – Uitstekend

Aniceto III

2 nachten verbleven in december 2023
Reactie van Brian op 15 mei 2024
Dear Aniceto lll,Thank you for staying with us! Our mission is to impress our guest. By your score 5/5, I would say that we do that. We'd love to impress you again in the future.

10/10 – Uitstekend

Rosalin

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staffs nice and polite. Really helpful. Clean facilities.
2 nachten verbleven in april 2024
Reactie van Brian op 17 apr 2024
Dear Rosalin, Thank you for staying with us! I love to hear that the staff was nice, polite, and helpful. We love to impress our guests. We'd love and look forward to you staying with us again:)Have a GREAT Week!

8/10 – Goed

Aidee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo estuvo bien
1 nacht verbleven in december 2023
Reactie van Brian op 17 apr 2024
Dear Aidee, Thank you for staying with us. We'd love to have you stay with us again!Have a GREAT Week!

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful. The breakfast was very good. The pool was clean. Even with remodeling happening, there was a friendly accommodating atmosphere. No complaints.
1 nacht verbleven in maart 2024
Reactie van Brian op 29 mrt 2024
Dear Linda,Thank you for staying with us! I love to hear that the staff was friendly and helpful. We'd love to impress you again in the future:)Have a GREAT Weekend!

10/10 – Uitstekend

Krystle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious, clean and very helpful staff. 10/10 would recommend every time!
3 nachten verbleven in maart 2024
Reactie van Brian op 21 mrt 2024
Dear Valued Guest,Thank you for staying with us! I love to hear that you found your room spacious and clean. I'm also pleased that you that our staff was very helpful. We'd love to have you stay with us again.Have a GREAT Weekend!

8/10 – Goed

Joel

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
they gave me a room where the carpet was taken out in the hall, the glue that was exposed was very toxic smelling, made my dog cough to where i was ready to phone the vet at home and get a appointment ,then realized the glue was the culprit, the manager at the desk promptly changed my room to another floor, said it was a oversite on his part,
1 nacht verbleven in maart 2024
Reactie van Brian op 10 mrt 2024
Dear Joel,Thank you for staying with us. If you're in the area again, we'd love to have you stay with us.Have a GREAT Week!

10/10 – Uitstekend

Helene, Plattekill

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Traffic patterns made it difficult to get into parking area. Had to go around a couple times to find an opening. Thankfully lots were connected. Breakfast area is large
1 nacht verbleven in februari 2024
Reactie van Brian op 10 mrt 2024
Dear Helene,Thank you for staying with us! We'd love to have you stay with us again. Have a GREAT Week!

6/10 – Redelijk

Rogelio

Positief: Personeel en service
Not enough hot water. Good breakfast
1 nacht verbleven in februari 2024
Reactie van Brian op 28 feb 2024
Dear Rogelio,Thank you for staying with us! I apologize for the issue with the hot water as this isn't a typical experience with our guests. On the other hand, I love to hear that our breakfast was good. Have a GREAT Week!

10/10 – Uitstekend

James

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Suggestion: add EV charging station.
3 nachten verbleven in februari 2024
Reactie van Brian op 24 feb 2024
Dear James,Thank you for staying with us. We're always encouraged when a guest scores us 5/5. We appreciate your feedback on the EV charging stations. We'll be adding this sometime in the future. If you're in the area again, we'd love to have you stay with us.

10/10 – Uitstekend

Ling

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Brian op 24 feb 2024
Dear Ling,Thank you for staying with us. We're always honored when a guest scores us 5/5. We'd love to have you stay with us again.

10/10 – Uitstekend

Elijah

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like they offer breakfast and dinner Monday through Thursday activities for kids in lobby comfortable. The staff really went out of their way to make you feel welcomed.
2 nachten verbleven in februari 2024
Reactie van Brian op 18 feb 2024
Dear Elijah,Thank you for staying with us. We always appreciate our guests when they provide us feedback. I love to hear that you enjoyed breakfast and dinner. Our mission is to impress our guests, so we look forward to opportunities to go out of the way for them. Have a GREAT Weekend:)

10/10 – Uitstekend

Olga

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a trip for 4 days. The hotel staff was very welcoming and helpful. The room was clean and quiet Will stay again if there would be an occasion to visit.
1 nacht verbleven in februari 2024
Reactie van Brian op 14 feb 2024
Hi Olga,Thank you for staying with us! I love to hear that the staff was very welcoming and helpful. We're always honored when our guests say that they will stay with us again. Have a GREAT Week!

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Brian op 13 feb 2024
Dear Andrea,Thank you for staying with us! We'd love to have you stay with us again:)

10/10 – Uitstekend

Amy, Kent

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay! Would definitely be back when in Wenatchee --- enjoyed the Starbucks in the parking lot.
1 nacht verbleven in februari 2024
Reactie van Brian op 9 feb 2024
Dear Amy,Thank you for staying with us! We always love to hear that you would definitely be back when in Wenatchee. That means we accomplished our mission of impressing you:)

10/10 – Uitstekend

Marcos

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay
1 nacht verbleven in januari 2024
Reactie van Brian op 31 jan 2024
Dear Valued Guest,Thank you for staying with us! It's music to our ears when a guests says "it's a great place to stay" We'd love to impress you again in the future:)

10/10 – Uitstekend

Jamae

1 nacht verbleven in januari 2024
Reactie van Brian op 10 jan 2024
Hi Jamae,Thank you for staying with us! Our mission is to impress our guests with. By your score of 10, I would say did that:)We'd love to have you stay with us again!

10/10 – Uitstekend

Anju

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Brian op 10 jan 2024
Dear Anju,Thank you for staying with us! It's music to our ears when our guests score us 5/5. We'd love to impress you again if you're in the area.

10/10 – Uitstekend

Olya

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very cool
1 nacht verbleven in december 2023
Reactie van Brian op 31 jan 2024
Dear Valued Guest,Thank you for staying with us! I would agree that the hotel is "very cool." If you're in the area, we'd love to have you stay with us:)

10/10 – Uitstekend

Jose Fernando

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Brian op 31 jan 2024
Dear Jose Fernando,Thank you for staying with us! We'd love to have you stay with us again:)

2/10 – Ontzettend slecht

Randy

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
TV with Wireless Router spying on guests.
Tv turned on by itself in the middle of the night with a blue screen. Checked on back and tv had a wireless router installed and was obvious we were being watched by someone else. We unplugged the tv the next night then we got a knock on the door at 7:10 am while we were sleeping and they said they were called by us to fix our tv. Later that morning we spoke to front desk who said their provider ( Ovation Services ) called the front desk and were forcefull saying they needed to go into our room and plug our tv back in and that we called them telling them our tv wasnt working. This confirmed our suspicions from the previous night. Super Creepy that a voyer has been watching people in their rooms at any time they please. Tiffany at the front desk said she was going to be doing an investigation and find out who really called them since it wasnt us.
2 nachten verbleven in januari 2024
Reactie van General Manager op 12 jan 2024
Randy, we were sad to hear about your experience at our hotel while in Wenatchee. This is definitely not a typical experience for our guests. We were able to listen to the phone call from our provider and was able to figure out that they were following up on a call from a previous guest who stayed in the same room. They were also able to verify that the Chrome Casts update nightly and that your television was looking for it to do so and it was not there. We are not versed in all things technology and would refer you to reach out to the IHG Technology team, so they can better explain it to you. However, we are truly sorry for the issues you faced and were glad that we could clear up the misunderstanding.

8/10 – Goed

Brad

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Don't get a room parking lot/ swimming pool side!
Overall... I liked my stay here and I would stay here again, if I was in the area. I liked everything overall---> nice breakfast in the morning, bed was comfortable, they have a hot tub and pool. However... I would not stay again over the pool/ parking lot area for the following reasons: 1. Train goes by and makes noise. 2. My room was 72, then 74, than 75 deg. F Didn't notice it until we went to bed. The front desk lady gave us a fan and we opened the window to let in the cooler outside air and with it, louder train noises. The room made it down to 70 deg F by 9am... so it was warm all night... whatever is wrong needs to be looked over by someone. So I would stay there again... just not on that side of the hotel and hopefully a cooler room, say 68deg F.
1 nacht verbleven in januari 2024
Reactie van Brian op 31 jan 2024
Dear Valued Guest,Thank you for staying with us! I apologize for the issues with the HVAC unit as I would be frustrated too. On the other hand, thank you for your compliment of breakfast and the beds. We'd love a second chance to improve upon this experience that you had:)

8/10 – Goed

Vladislav

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
2 nachten verbleven in december 2023
Reactie van Brian op 6 jan 2024
Dear Vladislav,Thank you for staying with us. We'd love to have you stay with us again:Have a GREAT Weekend!

10/10 – Uitstekend

Donald

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool was slippery and wife was injured
2 nachten verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Donald, we were so sorry to hear about your wife. We take this very seriously and we hope that she is okay, We want every part of your stay to be a pleasant experience and will be looking into this. We hope to see you again in the future.

10/10 – Uitstekend

Bharati

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Bharati,Thank you for the 5 out of 5 rating. This means the world to us. In all that we do, we strive to impress guests. We hope to see you again.

8/10 – Goed

Maritza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything were is excellent.
1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Maritza, Thank you for your valuable feedback. We hope to see you again.

10/10 – Uitstekend

Isis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Isis, Thank you for your recent stay with us and for taking the time to give us feedback. We truly appreciate this. We hope to see you again.

10/10 – Uitstekend

Kim

2 nachten verbleven in december 2023
Reactie van Brian op 31 jan 2024
Dear Kim,Thank you for staying with us and taking your time to review us! We're always honored when our guests score us 5/5. We'd love and look forward to you staying with us again:)

6/10 – Redelijk

Tuba

Negatief: Netheid, staat van de accommodatie en faciliteiten
The property was not clean.
1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Tuba, thank you for giving us your valuable feedback regarding your stay. We are sorry that the hotel was not clean. This is not a typical experience at our hotel. Our employees strive to give all of our guests a clean experience. We will share your feedback and work hard to make sure that this is addressed. Please give us the opportunity to show you what our guests typically experience, a clean hotel.

10/10 – Uitstekend

Graciela, Austin

1 nacht verbleven in december 2023
Reactie van Brian op 31 jan 2024
Dear Graciela,Thank you for staying with us! Our mission is to impress our guests. With a score of 5/5, my best guest is that we did just that. We look forward to you staying with us again:)

8/10 – Goed

Melissa, Connell

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is staff friendly and family friendly as well. The pool wasn’t deep as I had expected but fun for kids it wasn’t heated either but it was ok. The hot tub was perfect! Lots to do for family and kids, lots of games in the hotel lobby area.. over all we loved it. The pool was redone recently but the floor is not skid resistant my child fell twice and she wasn’t running and had water shoes on. Other than that we would definitely recommend this hotel and would book again in the future. Breakfast was included yummy!
2 nachten verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Melissa,We were so delighted to hear that you enjoyed your stay with us while in Wenatchee. Our team works very hard to make sure that all of our guests are happy with their stay. Our breakfast is loved by all. We hope to see you all again soon.

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Alexander,Thank you for taking the time to review your recent stay with us. We truly appreciate your feedback and hope to see you again.

4/10 – Matig

Vera

Reisde met familie
Positief: Netheid, personeel en service
Comfortable stay minus the pool disappointment
Traveled with kids. Hotel was clean. Breakfast was good. Honestly we paid the price for this hotel just so the kids could swim in a pool on our trip. The pool chemicals were so strong that our eyes were burning within minutes of being in the pool area. Our kids (who will never leave a pool for hours on end) wanted to leave within 10 minutes because they were not feeling well in the pool area (no symptoms before and quickly resolved after leaving the pool). So just disappointed that we paid a higher price than we would have for a neighboring hotel and didn’t get the benefit of the pool for which we paid the price..
1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Vera, We are so sorry to hear about the issues with the pool during your stay. We do everything we can to make sure that our pool is functioning properly each and every day. Sometimes things are out of our control and we work very hard to get everything back in working order. We understand how frustrating this can be. For this, we are very sorry. We were glad that everythng else regarding your stay was comfortable. We hope you give us another chance to impress you.

10/10 – Uitstekend

Melissa, Anderson Island

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing customer service and customer appreciation! After receiving a lovely welcome letter from this hotel I mentioned that I would be arriving for my mother’s 76th birthday celebration and I was delighted to find the most charming and thoughtful basket of goodies for my mother! Kind little gifts for her! Chocolates! Now that is above and beyond. We were greeted so kindly by the front desk staff and they gave us warm chocolate chip cookies and milk right there! I’m absolutely pleased with our choice. Way to go Holiday Inn!
1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Melissa, It is our mission to impress guests and by the sounds of it, we did just that. We were happy to be a part of your mother's 76th birthday. Our staff is one of a kind, with a true focus on the guest experience. We hope to see you all again in the near future.

10/10 – Uitstekend

Victoria

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The holiday was a perfect option when you can’t afford to stay in Leavenworth over Christmas. The room was clean and seem new. Only one elevator was a bit of a bummer.
3 nachten verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Victoria,Thank you for your kind words regarding your stay. We are close by to Leavenworth and with a lot of dining and shopping options for guests to choose from. Our staff was happy to hear that your stay was a memorable one. We hope to see you again soon.

10/10 – Uitstekend

Kinshuk

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Kinshuk,Thank you for taking the time to review your stay with us while in Wenatchee. It is our mission to Impress Guests and by the sounds of it, we did that. We hope you come back to see us again.

10/10 – Uitstekend

Dennis

1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Dennis,Thank you for taking the time to review your stay with us. It means a lot to get feedback from our guests. We hope to see you again in the future.

10/10 – Uitstekend

Kris

1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Kris,We were so happy to see that you enjoyed your stay with us while in Wenatchee. We hope to see you again.

10/10 – Uitstekend

Vijay

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Vijay,Thank you for the 5 star review. This means a lot to us. We work very hard to impress guests. We hope to see you again soon.

10/10 – Uitstekend

ani, issaquah

1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
ani,We truly appreciate your 5 star review of your stay with us. We hope to see you again in the future.

10/10 – Uitstekend

Yihua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Yihua,Thank you for taking the time to review your recent stay with us. We truly appreciate your feedback. Come back and see us again soon.

10/10 – Uitstekend

Abhijit

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Abhijit,A 10 out of 10 review! Thank you for this. It truly means a lot to us that you enjoyed your stay with us. We hope to see you again soon and thank you again.

10/10 – Uitstekend

Arthur

1 nacht verbleven in december 2023
Reactie van Brian op 31 jan 2024
Dear Arthur,Thank you for staying with us! We're always honored when our guests score us 5/5. We love to impress you again in the future:)

8/10 – Goed

Catherine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
The staff was very friendly. Breakfast was great and they even provided a light dinner M-Th. The kids loved the games in the lobby! One of the best hotel experiences we've had!
2 nachten verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Catherine,We were so happy to hear that you and your family enjoyed your stay with us while in Wenatchee. Our breakfast is loved by all. Glad to hear that you enjoyed it as well. We hope to see you again.

10/10 – Uitstekend

Sin Man

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Hotel rooms are so clean and tidy. Will stay again next time!
1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Sin Man,It was a pleasure to have you stay with us on your recent stay in Wenatchee. Our housekeeping team works very hard to make sure that all rooms are clean and tidy. We hope to see you again soon.

10/10 – Uitstekend

Ji Eun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Ji Eun, thank you so much for the 5 star review. This means a lot to us. We work hard to provide a memorable experience for our guests. We hope to see you again soon.

10/10 – Uitstekend

Max

2 nachten verbleven in december 2023
Reactie van General Manager op 7 jan 2024
Max, We were happy to hear that you enjoyed your stay with us. We hope to see you again in the future.